Granicus Issue Notification: Word Integration Advisory for Legistar Users
Update - Our teams remain actively engaged in monitoring the Microsoft 365 Word integration issue affecting Legistar Agenda LE. We have identified that a complete resolution requires changes from Microsoft, and we are awaiting their implementation. We will continue to provide updates as new information becomes available. Additional details can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737
Jul 08, 2026 - 20:48 MDT
Update - We continue to actively monitor the Microsoft 365 Word integration issue affecting Legistar Agenda LE. At this time, we are awaiting changes from Microsoft to fully resolve the issue. Our teams remain engaged and will provide further updates as soon as new information becomes available. In the meantime, more information can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737#:~:text=Known%20issues%20in%20this%20update
Jul 06, 2026 - 19:13 MDT
Update - This issue has been identified as originating from a recent update to Microsoft 365 Office Version 2606 and the update introduced a change that impacts the ability to open or edit legislative files through the Word integration feature. We are closely monitoring the software provider's progress under: https://learn.microsoft.com/en-us/answers/questions/5917867/after-installation-of-kb5094126-the-word-integrati and will communicate any updates as soon as they become available.
Jul 03, 2026 - 12:07 MDT
Monitoring - We understand the importance of this functionality to your day-to-day operations and are treating this matter with urgency. Our teams are actively monitoring developments, investigating possible workarounds, and working to minimize customer impact wherever possible. We will continue to share updates as additional information becomes available.

Thank you for your patience and understanding.
Jul 01, 2026 - 22:02 MDT
Identified - Word Integration Advisory for Legistar Users
We would like to make customers aware of an issue affecting the Microsoft Word integration functionality used within Legistar.
Our teams have identified that users running Microsoft 365 Office Version 2606 may experience issues when opening or editing legislative files through the Word integration feature. We are actively monitoring the situation and working with our Engineering and Technical Support teams to evaluate any available mitigation options while a permanent resolution is being developed.
Additional information regarding the issue can be found here:
https://learn.microsoft.com/en-us/answers/questions/2338779/after-installation-of-kb5094126-the-word-integrati
Recommended Action for Users Who Have Not Updated to Version 2606
To help prevent potential disruption, we recommend pausing Microsoft Office updates until additional guidance becomes available.
To pause Office updates:
Open Microsoft Word.
Select File > Account.
Under Office Updates, select Update Options.
Choose Disable Updates.
Confirm the action if prompted.
Note: Disabling updates will help prevent installation of Version 2606 until this issue has been resolved.

For Users Currently Experiencing the Issue
If you are currently unable to open or edit legislative files through the Word integration feature, please contact Granicus Technical Support if you have not already done so. We are actively tracking reported cases and will continue to provide updates as new information becomes available.
Jul 01, 2026 - 16:09 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - ANZ Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Indigov Operational
Indigov CRM - US House Operational
Indigov CRM - State & Local Operational
Indigov Websites - US House Operational
Indigov Websites - State & Local Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EngagementHQ Scheduled Maintenance- ANZ Jul 13, 2026 04:30-06:30 MDT

On Monday, 13th July, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it.
Posted on Jul 10, 2026 - 07:40 MDT

EngagementHQ Scheduled Maintenance- UK & EU Jul 13, 2026 21:30-23:30 MDT

On Monday, 13th July, 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Jul 10, 2026 - 07:43 MDT

EngagementHQ Scheduled Maintenance- CA Jul 13, 2026 23:30 - Jul 14, 2026 01:30 MDT

On Monday, 13th July, 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Jul 10, 2026 - 07:46 MDT

EngagementHQ Scheduled Maintenance- US Jul 14, 2026 01:30-03:30 MDT

On Tuesday, 14th July, 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Jul 10, 2026 - 07:49 MDT

EngagementHQ Scheduled Maintenance - EU Jul 15, 2026 21:30-22:30 MDT

On Wednesday, 15th July, 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 1-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Jul 12, 2026 - 08:47 MDT

EngagementHQ Scheduled Maintenance - UK Jul 15, 2026 22:30-23:30 MDT

On Wednesday, 15th July, 2026, at 10:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 1-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Jul 12, 2026 - 08:50 MDT

EngagementHQ Scheduled Maintenance - US Jul 16, 2026 01:30-02:30 MDT

On Thursday, 16th July, 2026, at 1: 30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 1-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Jul 12, 2026 - 08:51 MDT

GovQA Release 26.7 Jul 16, 2026 20:30-22:30 MDT

GovQA Release 26.7 will be pushed to production. During this time, some modules of GovQA may be unavailable.
Posted on Jul 10, 2026 - 12:12 MDT

govDelivery Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, July 19, 2026 - 12 AM CDT Jul 18, 2026 23:00 - Jul 19, 2026 01:00 MDT

Beginning at 12 AM Central Time on Sunday, July 19 2026, Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, July 19 (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Posted on Jul 06, 2026 - 11:28 MDT
Jul 12, 2026

No incidents reported today.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Server Maintenance AU Region
Completed - The scheduled maintenance has been completed.
Jul 10, 10:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 10:00 MDT
Scheduled - To improve service reliability, we will be migrating the OpenCities Redirection service for the AU region to a new host. A brief interruption of around 15 minutes is expected. During this time, redirects such as non-“www” URLs or alternate web addresses may not work.
We apologize for any inconvenience and appreciate your patience as we complete this work to ensure ongoing service stability.
Jul 10, 01:01 MDT
Jul 9, 2026
Granicus Issue Notification: Swagit Video
Resolved - The issue has been resolved as of 8:15 PM CDT and all services have been restored to full operational status. We thank you for your patience and apologize for any inconvenience caused.
Jul 9, 23:08 MDT
Update - We have identified a likely cause of the service disruption impacting Swagit and are actively implementing corrective actions. Our teams continue to work toward full service restoration. We appreciate your patience and will provide additional updates as they become available.
Jul 9, 16:18 MDT
Identified - Granicus Engineering has identified a network-related issue impacting Swagit services. Our teams are actively working to restore service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. Further updates will be provided as they become available.
Jul 9, 13:36 MDT
Investigating - Granicus Engineering team is currently investigating an issue impacting Swagit services.
Our teams are actively working to identify the cause and restore normal service as quickly as possible. Further updates will be shared as they become available.
Jul 9, 12:49 MDT
Simpleview CMS sites down
Resolved - The issue impacting Simpleview CMS sites has been resolved, and services have been restored. Our engineering teams have confirmed that site availability has returned to normal and continue to actively monitor the platform to ensure ongoing stability.
We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while our teams worked to restore service.
Jul 9, 08:13 MDT
Update - Granicus engineering teams continue to actively investigate the issue impacting Simpleview CMS sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.
Jul 9, 07:44 MDT
Investigating - Granicus engineering teams are actively working to identify the cause impacting Simpleview CMS sites. We will provide further updates as more information becomes available.
Jul 9, 07:28 MDT
Granicus Issue Notification: govService UK
Resolved - This incident has been resolved. Email processing is now working as expected.
Jul 9, 06:54 MDT
Update - We are continuing to investigate an issue affecting email delivery related to LIM14. Our teams are actively working to determine the cause and restore normal service. Further updates will be provided as they become available.
Jul 9, 06:17 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jul 9, 05:37 MDT
Granicus Issue Notification: govService OneView Core
Resolved - The issue impacting the OneView Web App has been fully resolved. The corrective fix was successfully deployed and validated across multiple environments. All OneLink web app services are now operating normally.

We sincerely apologize for any inconvenience caused and appreciate your patience while our teams worked to restore full service.
Jul 9, 02:55 MDT
Update - The corrective fix has been successfully validated in our staging environment and is confirmed to resolve the issue. Our Engineering teams are proceeding with the production deployment and will apply the fix at the earliest safe opportunity.
We sincerely apologize for the inconvenience this has caused and appreciate your patience. Citizens requiring immediate access to services may continue to use the native iOS or Android mobile apps, which remain fully operational.
We will provide a final update once the fix has been applied to production and full service has been restored.
Jul 8, 11:20 MDT
Identified - Granicus Engineering has identified the cause of the issue impacting the OneView Web App. Our Engineering teams have developed a corrective fix and are currently validating and applying the change. We will continue to provide updates as remediation progresses.
Jul 8, 09:16 MDT
Update - Granicus Engineering is currently investigating an issue impacting the OneView Web App, where users may encounter a blank white screen when accessing services through a web browser. As a result, citizens using the web-based version may be unable to access available services. The native iOS and Android apps remain operational, and the core OneView platform is not impacted.
Our Engineering teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
Jul 8, 08:21 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jul 8, 08:00 MDT
govService Release 582 v2 - 9th July 2026t(UK)
Completed - The scheduled maintenance has been completed.
Jul 9, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:30 MDT
Scheduled - Release 582 v2 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 9th July 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Jul 6, 06:30 MDT
Jul 8, 2026

Unresolved incident: Granicus Issue Notification: Word Integration Advisory for Legistar Users.

Jul 7, 2026
Granicus Maintenance Notification: govService - SRE - OneView EE Hotfix
Completed - The scheduled maintenance has been completed.
Jul 7, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 19:00 MDT
Scheduled - Dear Valued Customer,

We would like to inform we will perform a hotfix maintenance window on the SRE OneView EE system. It is planned to happen July 7th, 2026, 7:00 PM MDT. During this maintenance window, the system may be temporarily unavailable while we apply software updates.

The purpose of this hotfix is to resolve an issue affecting the map preview window within Service Request records.

No action is required on your part.

We appreciate your patience and understanding as we work to enhance the platform.
Jul 6, 13:01 MDT
Granicus Issue Notification: govMeetings SpeakUp Degradation
Resolved - The issue impacting the availability of the govMeetings SpeakUp application has been resolved. The Granicus Engineering team implemented mitigation measures, and service has remained stable following monitoring and validation efforts.
We will continue to monitor the environment to ensure ongoing stability. We apologise for any inconvenience this issue may have caused and thank you for your patience.
Jul 7, 09:45 MDT
Identified - The Granicus Engineering team has identified the cause of the issue affecting the govMeetings SpeakUp application and is actively implementing mitigation measures. We are monitoring the environment closely to confirm service stability and will provide further updates as progress continues. Thank you for your patience.
Jul 7, 09:22 MDT
Update - The Granicus Engineering team continues to actively investigate the issue impacting the availability of the govMeetings SpeakUp application. Our teams have completed several mitigation and diagnostic activities and are currently performing deeper analysis to determine the source of the service instability.
We remain focused on restoring normal service as quickly as possible and will provide further updates as additional information becomes available. Thank you for your patience.
Jul 7, 08:14 MDT
Investigating - We are currently investigating an issue impacting the availability of the govMeetings SpeakUp application. Users may be experiencing issues accessing the service. The Granicus Engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
We will provide further updates as more information becomes available. Thank you for your patience.
Jul 7, 07:21 MDT
Host Compliance Scheduled Maintenance - 6th July 2026
Completed - The scheduled maintenance has been completed.
Jul 7, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 23:30 MDT
Scheduled - Granicus technical teams will conduct scheduled maintenance for Host Compliance servers on 6th July 2026, at 23:30 Mountain Time. The maintenance window is scheduled for 4 hours. While no downtime is anticipated for this release, there may be intermittent service disruptions during the maintenance period.
If you have any questions or require assistance, please contact us at support@granicus.com
Jul 6, 08:12 MDT
Jul 6, 2026
govService Firmstep Scheduled Maintenance (UK) - 7th July 2026
Completed - The scheduled maintenance has been completed.
Jul 6, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:00 MDT
Scheduled - Granicus engineering teams will conduct scheduled maintenance to upgrade AWS clusters on UK servers on 7th July 2026 at 05:00 AM UK time.
The duration of the maintenance window is 1 hour 30 mins. Granicus systems will not be available during this window. If you have any questions or require assistance, please contact us at support@granicus.com
Jul 6, 03:46 MDT
Host Compliance Scheduled Maintenance - 5th July 2026
Completed - The scheduled maintenance has been completed.
Jul 6, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 23:30 MDT
Scheduled - Granicus technical teams will conduct scheduled maintenance for Host Compliance servers on 5th July 2026, at 23:30 Mountain Time.The maintenance window is scheduled for 4 hours. While no downtime is anticipated for this release, there may be intermittent service disruptions during the maintenance period.
If you have any questions or require assistance, please contact us at support@granicus.com
Jul 2, 07:47 MDT
Jul 5, 2026
Jul 4, 2026

No incidents reported.

Jul 3, 2026
govMeetings Scheduled Maintenance - Hotfix Release for Peak Attachment
Completed - The scheduled maintenance has been completed.
Jul 3, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:00 MDT
Scheduled - Granicus will be undergoing product maintenance for govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jun 26, 08:28 MDT
Jul 2, 2026
Jul 1, 2026
Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)
Resolved - We have resolved the issue affecting GovDelivery Targeted Message System (TMS) message processing.
Engineering identified the cause of the message delivery delays and implemented corrective actions. Email, SMS, voice, and 2FA message processing have returned to normal operation, and all critical message queues have been successfully cleared. Teams have validated service functionality across affected channels and continue to monitor the platform to ensure ongoing stability.

We apologize for any inconvenience and appreciate your patience while we worked to restore service.
Jul 1, 12:53 MDT
Identified - We identified the cause of the message delivery delays and implemented mitigation actions. Message processing has resumed and queues are recovering. Engineering teams are monitoring the environment to ensure services continue operating normally while remaining backlog messages are processed.
Jul 1, 12:24 MDT
Investigating - We are investigating an issue causing delays in outbound email, SMS, and voice message delivery through GovDelivery TMS. Messages are processing slower than normal and may be delayed. Engineering teams are actively investigating and working to restore normal service.

Thank you,
Granicus Customer Support
Jul 1, 11:56 MDT
Granicus Issue Notification: GovService - Firmstep UK
Resolved - The platform continues to operate normally with no impact to new submissions.
Recovery of affected integrations is actively underway. Our Engineering team has successfully completed and deployed the recovery solution, and processing for opted-in customers has commenced. Multiple customer environments have already been recovered.
Going forward, our Technical Support Team will continue to work directly with each remaining impacted customer on a one-to-one basis to coordinate and complete their specific recovery.
This will be our final update on this status page for this issue. All further communication will be handled directly with impacted customers through our Technical Support Team.
We sincerely apologise for the duration and impact of this incident and thank you for your patience and cooperation throughout the recovery process.
Jul 1, 09:54 MDT
Update - The platform continues to operate normally with no impact to new submissions.

Our Engineering team has completed the recovery solution and has begun final validation. We expect to commence recovery for opted-in customers shortly.

Our Technical Support Team will continue to work directly with impacted customers to coordinate the recovery of their specific integrations. If you have not yet responded to our earlier communication regarding your recovery preference, please do so at your earliest convenience.

We sincerely apologise for the time this has taken and appreciate your continued patience as we work through the final stages of recovery.
Jun 29, 12:39 MDT
Update - The platform continues to operate normally with no impact to new submissions.
Our Engineering team has completed development and is finalising testing of the recovery solution. We expect to begin executing recovery for customers who have opted in later this week. Our Technical Support Team will continue to work directly with impacted customers through to resolution.
We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.
Jun 22, 13:28 MDT
Update - The platform continues to operate normally with no impact to new submissions.
Testing of the recovery solution is progressing well and nearing completion. Our Technical Support Team has sent follow-up communications to impacted customers who opted in, with detailed information for their review and confirmation.
We will provide the next update once the recovery solution has been deployed and is available for use. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.
Jun 16, 13:50 MDT
Update - The platform continues to operate normally with no impact to new submissions.
Our Engineering team is currently conducting testing of the recovery solution and our Technical Support Team will be sending a follow-up communication to impacted customers with further details.
We sincerely apologise for the ongoing inconvenience and appreciate your continued patience as we work toward completing the recovery for all affected customers.
Jun 15, 08:35 MDT
Update - The platform continues to operate normally with no impact to new submissions.
Our Technical Support Team is continuing to contact all impacted customers with specific details and available recovery options. Our Engineering team has made significant progress on a solution.
We sincerely apologise for the inconvenience caused and appreciate your continued patience as we work toward a complete resolution for all affected customers.
Jun 12, 11:33 MDT
Update - The platform continues to operate normally with no impact to new submissions.

Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team.

We understand the disruption this has caused and sincerely apologies for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.
Jun 11, 12:02 MDT
Update - The platform continues to operate normally with no impact to new submissions.
Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team.
We understand the disruption this has caused and sincerely apologise for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.
Jun 11, 11:32 MDT
Update - The platform remains stable and fully operational for all new submissions.
Integrations running on the submission and creation stages of processes submitted between approximately 4:00 AM and 2:00 PM BST on 10th June may not have completed their downstream execution as expected.
Granicus engineering team is finalising the detailed per-customer impact assessment and expects to have this completed today.
Our Technical Support Team will begin contacting impacted customers directly today with specific details of the affected submissions and available recovery options.
We sincerely apologise for the inconvenience caused and appreciate your continued patience.
Jun 11, 07:15 MDT
Monitoring - Our engineering team has identified the root cause and successfully contained the issue. As of now, all new submissions are processing correctly, and the platform is stable and fully functional.

Our ongoing analysis indicates that some submissions created prior to the fix may not have completed their downstream integrations as expected. These impacted submissions are currently being assessed in detail and our Technical Support Team will contact any impacted customers tomorrow to assist with recovery of any missing integrations.

We sincerely apologise for the inconvenience caused and appreciate your patience and understanding as we work toward a complete resolution for impacted customers.
Jun 10, 11:06 MDT
Update - Granicus Engineering team has identified the root cause of the integration failures and has successfully contained the issue. New submissions are now processing as expected, and the platform is stable and fully operational.
Our teams are continuing to review the previously impacted integrations and submissions to assess their status and determine appropriate recovery actions. We will provide further updates as this work progresses.
We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.
Jun 10, 09:28 MDT
Identified - Following the earlier mitigation, we have identified additional issues impacting some integrations.
The Granicus Engineering team is actively investigating these findings and working on further corrective actions to restore full service.
We will provide an update shortly. We apologise for the continued disruption and appreciate your patience.
Jun 10, 07:58 MDT
Monitoring - 12:20 GMT
The Granicus Engineering team has identified and implemented corrective actions to mitigate the cause of the issue.

Support teams are actively engaged to resolve the integrations that had already failed to achieve full service recovery.
We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation.
Jun 10, 05:25 MDT
Update - We are continuing to investigate this issue.
Jun 10, 04:38 MDT
Investigating - 11:30 GMT
The Granicus Engineering team is investigating issues with Database & Email Integrations on Firmstep UK. Support teams are actively engaged on this incident.

We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.
Jun 10, 04:37 MDT
Jun 30, 2026
govDelivery STAGE Environment scheduled maintenance: June 30th, 10:00 am - 2:00 PM CT
Completed - The scheduled maintenance has been completed.
Jun 30, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:00 MDT
Scheduled - Beginning at 10 AM Central Time on Tuesday, June 30, Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications. Although we take steps to keep the systems online and usable during the maintenance you may see intermittent system interruptions.

Planned System Maintenance Dates/Times:
• Tuesday, June 30th (10:00 AM - 2:00 PM CT)
Jun 17, 07:48 MDT
Granicus Maintenance Notification: govService - SRM OneView Security Patches
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:00 MDT
Scheduled - Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on June 30th, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.

Start time by time zones:
Pacific Time: 11:00 PM (June 30th)
Mountain Time: 12:00 AM (Julu 1st)
Central Time: 1:00 AM
Eastern Time: 2:00 AM
Jun 12, 08:28 MDT
Jun 29, 2026
Jun 28, 2026

No incidents reported.

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