Granicus System Status

All Systems Operational

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

Communications Cloud Operational

Communications Cloud - Stage Operational

Targeted Messaging Service (TMS) Operational

Targeted Messaging Service (TMS) - Stage Operational

govDelivery - EngagementHQ Operational

EHQ - Australia Operational

EHQ - Canada Operational

EHQ - Europe Operational

EHQ - UK Operational

EHQ - US Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

OneMeeting PrimeGov Operational

govAccess - Website and Content Operational

Vision CMS Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

Simpleview Products Operational

CRM Operational

CRM Apex Operational

CMS Operational

Act-On Operational

Book › Direct Operational

CRM Extranet Operational

Cvent Operational

DAM Operational

Data Engine Operational

Destination Dashboards Operational

Destination Travel Network (DTN) Operational

Eventsforce Operational

FuturePace Operational

MINT+ Operational

SendSites Operational

Government Experience Agent Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

govService Release 563 - 3rd July 2025 (UK) Jul `2`, `2025` `21:30` - Jul `3`, `2025` `01:30` MDT

Release 563 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 3rd July 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-563-July-3-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Jun 30, 2025 - 05:06 MDT

govService Release 563 - 10th July 2025 (US) Jul `10`, `2025` `01:00`-`05:00` MDT

Release 563 will apply essential updates to the govService platform for all US customers on Thursday, 10th July 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-563-July-3-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Jun 30, 2025 - 05:08 MDT

govDelivery Scheduled Maintenance: Sunday, July 13th, 2025 - 12 AM CDT Jul `12`, `2025` `23:00` - Jul `13`, `2025` `01:00` MDT

Beginning at 12 AM Central Time on Sunday, July 13th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, July 13th (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Jun 27, 2025 - 10:09 MDT

Past Incidents

Jul 1, 2025

Granicus Issue Notification: govMeetings OneMeeting PrimeGov

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jul 1, 12:38 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Jul 1, 11:47 MDT

Jun 30, 2025

Granicus Issue Notification: govDelivery EngagementHQ

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 30, 23:58 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 30, 20:24 MDT

Granicus Issue Notification: govDelivery Communications Cloud

Resolved - A fix has been applied and services are restored.

We apologize for any inconvenience this may have caused. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com
Jun 30, 13:09 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Granicus Engineering teams have determined this is only affecting transactional messages for a subset of our customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 30, 12:37 MDT

Jun 29, 2025

Granicus Issue Notification: [ EngagementHQ (Bang the Table) + Partial]

Resolved - This incident has been resolved.
Jun 29, 18:09 MDT

Investigating - Granicus Engineering teams are currently investigating [EHQ sites not loading]. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: Engagement HQ (Bang the Table)]

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 29, 17:52 MDT

Jun 28, 2025

govMeetings Standard Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Jun 28, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:00 MDT

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Jun 20, 08:01 MDT

Jun 27, 2025

Granicus Issue Notification: govService OneView Dynamics

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govService OneView Dynamics

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 27, 16:52 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Dynamics

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 27, 06:48 MDT

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 27, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 04:02 MDT

Scheduled - On Friday, 27th June at 12 AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jun 24, 04:02 MDT

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 27, 00:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 03:56 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 03:51 MDT

Scheduled - On Thursday, 26th June at 9 PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Jun 24, 03:51 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:00 MDT

Scheduled - On Thursday, 26th June at 11 PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours
Jun 24, 03:55 MDT

Jun 26, 2025

Granicus Issue Notification: govMeetings Legistar

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings Legistar. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings Legistar

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 26, 18:11 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Legistar

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Jun 26, 17:19 MDT

govDelivery STAGE Environment scheduled maintenance: Thursday, June 26th, 2025 - 8 AM CDT

Completed - The scheduled maintenance has been completed.
Jun 26, 11:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:00 MDT

Scheduled - Beginning at 8 AM Central Time on Thursday, June 26th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications. Although we take steps to keep the systems online and usable during the maintenance you may see intermittent system interruptions.
Jun 10, 15:14 MDT

Granicus Issue Notification: GovQA

Resolved - This incident has been resolved.
Jun 26, 10:59 MDT

Investigating - Granicus teams are investigating customer reports of errors in GovQA when performing specific navigation between request "Views".

Granicus teams have initiated a fix for the error and are now monitoring the issue to ensure it's resolved.
Jun 26, 10:43 MDT

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 04:30 MDT

Scheduled - On Thursday, June 26th 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours
Jun 24, 03:44 MDT

govService Release 562 - 26th June 2025 (US)

Completed - The scheduled maintenance has been completed.
Jun 26, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:00 MDT

Scheduled - Release 562 will apply essential updates to the govService platform for all US customers on Thursday, 26th June 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-562-June-19-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Jun 16, 05:28 MDT

Granicus Issue Notification: govService UK

Resolved - This incident has been resolved.
Jun 26, 04:57 MDT

Identified - The issue has been identified and a fix is being implemented.
Jun 25, 05:27 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 25, 04:44 MDT

Jun 25, 2025

Jun 24, 2025

govService Host Compliance - Scheduled Maintenance - 23rd June 2025

Completed - The scheduled maintenance has been completed.
Jun 24, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:30 MDT

Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the Host Compliance application. We are upgrading the Host Compliance database instance from RDS to Aurora. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Jun 17, 06:22 MDT

Jun 23, 2025

GovQA 25.6 Release

Completed - The scheduled maintenance has been completed.
Jun 23, 22:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:30 MDT

Scheduled - The GovQA 25.6 Release will be moved into production during this time. Some functionality may be slow or unavailable during this time.
Jun 16, 11:24 MDT

GovQA Database servicing some GovQA customers is down. GovQA is not working for these customers.

Resolved - This incident has been resolved.
Jun 23, 10:55 MDT

Monitoring - All sites are back up. We will be monitoring this issue to ensure it is resolved.
Jun 23, 10:35 MDT

Identified - GovQA is down for some customers. We are working on resolving this issue.
Jun 23, 09:37 MDT

Granicus Issue Notification: govService UK

Resolved - Customers are recommended to follow the steps in the documents to request the Web login manually. This article has more information: https://support.granicus.com/s/article/web-login
Jun 23, 06:28 MDT

Update - We are continuing to investigate the issue impacting permission assignment for newly created web logins on Firmstep. We will share an update soon.
Jun 23, 06:09 MDT

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

govAccess Vision Monthly Software Release: Thursday, June 19, 2025

Completed - The scheduled maintenance has been completed.
Jun 20, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update for govAccess Vision will be applied Thursday evening, June 19, 2025 beginning at 9 PM Pacific. The update package for sites hosted outside of the govAccess Vision environment will be available by June 26, 2025.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Jun 18, 09:38 MDT

Jun 19, 2025

Granicus Issue Notification: govService UK

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService UK. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 19, 12:59 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 12:17 MDT

Identified - The issue has been identified and a fix is being implemented.
Jun 19, 11:14 MDT

Update - Our team is actively investigating the issue impacting permissions for the Firmstep customers and will provide further updates as soon as they become available.
Jun 19, 10:47 MDT

govService Release 562 - 19th June 2025 (UK)

Completed - The scheduled maintenance has been completed.
Jun 19, 01:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:30 MDT

Scheduled - Release 562 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 19th June 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-562-June-19-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Jun 16, 05:13 MDT

Jun 18, 2025

Granicus Issue Notification - Upcoming govAccess Vision – June Monthly Software Release

Resolved - We would like to inform you that the govAccess Vision Monthly Software Release for June will be shared with you soon. This release includes important updates, enhancements, and Bug fixes aimed at improving the overall functionality and user experience of the platform.

Please stay tuned, as we will be providing the release notes and relevant documentation to help you understand the changes and prepare accordingly.

Thank you for your continued collaboration.
Jun 18, 16:33 MDT

Granicus Issue Notification: govService OneView Core

Resolved - This incident has been resolved.
Jun 18, 16:00 MDT

Monitoring - We are continuing to see stable performance of govService OneView Core. We are moving the status to monitoring and will continue to investigate the root cause.
Jun 18, 12:52 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 18, 09:00 MDT

Granicus Issue Notification: GovAccess Vision Password Access Emails

Resolved - You may have recently received a password reset email from support@granicus.com. We want to assure you that this message is legitimate and part of a planned update to our support process.

As we phase out the use of Intercom, we are transitioning support communications and case management to the Granicus Support Portal in Salesforce. The password reset email was sent to all client contacts to help you activate or access your account in the new portal.

This change will allow you to:

• Submit and track support cases more efficiently
• View case history and updates in one centralized location
• Communicate directly with our support team through the portal

If you have any questions or need assistance accessing your account, please don’t hesitate to reach out to our team.

Support@granicus.com Login

If you have additional questions regarding this email or the Granicus Customer Support Portal please contact us at support@granicus.com.

To change your password, please visit support.granicus.com/login

Thank you,

Granicus Customer Support
Jun 18, 11:43 MDT

Granicus Issue Notification: govService UK

Jun 17, 2025

Granicus Issue Notification: govMeetings Archive Video

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings Archive Video. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 17, 04:34 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 01:32 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Archive Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Archive Video

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Jun 16, 08:17 MDT

All Systems Operational

About This Site

Scheduled Maintenance

govService Release 563 - 3rd July 2025 (UK) Jul 2, 2025 21:30 - Jul 3, 2025 01:30 MDT

govService Release 563 - 10th July 2025 (US) Jul 10, 2025 01:00-05:00 MDT

govDelivery Scheduled Maintenance: Sunday, July 13th, 2025 - 12 AM CDT Jul 12, 2025 23:00 - Jul 13, 2025 01:00 MDT

Past Incidents

govService Release 563 - 3rd July 2025 (UK) Jul `2`, `2025` `21:30` - Jul `3`, `2025` `01:30` MDT

govService Release 563 - 10th July 2025 (US) Jul `10`, `2025` `01:00`-`05:00` MDT

govDelivery Scheduled Maintenance: Sunday, July 13th, 2025 - 12 AM CDT Jul `12`, `2025` `23:00` - Jul `13`, `2025` `01:00` MDT