Granicus Issue Notification: govService UK
Investigating - Granicus Engineering teams are currently investigating an issue with Sharepoint integrations failing. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Mar 26, 2025 - 05:10 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Under Maintenance
EHQ - Australia Under Maintenance
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Degraded Performance
govService U.K. Degraded Performance
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

govMeetings Standard Monthly Maintenance Mar 28, 2025 22:00 - Mar 29, 2025 04:00 MDT

This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Posted on Mar 21, 2025 - 15:17 MDT

EngagementHQ US Scheduled Maintenance Apr 1, 2025 00:00-02:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 2025 - 13:05 MDT
Scheduled - On Tuesday, April 1st 2025, at 12AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Mar 19, 2025 - 13:05 MDT

EngagementHQ ANZ Scheduled Maintenance Apr 1, 2025 04:30-06:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 2025 - 13:14 MDT
Scheduled - On Tuesday, April 1st 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Mar 19, 2025 - 13:14 MDT

GovService scheduled maintenance - April 7th 2025 Apr 6, 2025 18:00 - Apr 7, 2025 02:00 MDT

Granicus will be performing scheduled maintenance to future-proof the stability, scalability, and security of GovService Firmstep UK platform on April 7th, from 12 AM to 8 AM GMT. Apibroker & process-scanner features will be upgraded during this maintenance window.
During this time, the application will not be accessible and will be placed behind a maintenance page.
Posted on Mar 24, 2025 - 07:15 MDT
Mar 28, 2025
GovQA Release 25.3
Completed - The scheduled maintenance has been completed.
Mar 28, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:30 MDT
Scheduled - GovQA will be pushing our 25.3 release to production. Users may experience slowness during this time.
Mar 24, 11:43 MDT
Mar 27, 2025
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 09:11 MDT
Scheduled - On Thursday March 27th 2025, at 10PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour
Mar 27, 09:10 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 22:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:01 MDT
Scheduled - On Thursday March 27th 2025, at 8PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour
Mar 27, 09:10 MDT
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 09:07 MDT
Scheduled - On Thursday March 27th 2025, at 8PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour
Mar 27, 09:07 MDT
Granicus Issue Notification: govDelivery Communications Cloud
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 27, 12:57 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 27, 11:02 MDT
Mar 26, 2025
govAccess - Vision Site Search Issue
Resolved - This incident has been resolved.
Mar 26, 05:18 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 11:33 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 11:05 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with Site Search. Only customers using Site Search are impacted by this issue. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govAccess - Vision

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 25, 10:05 MDT
Granicus Issue Notification: GovRecords
Resolved - This incident has been resolved.
Mar 26, 03:57 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting GovRecords eAccept. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: GovRecords eAccept

Updates on this issue will continue to be provided on support.granicus.com, for other issues or questions, please contact us at support.granicus.com.
Mar 26, 03:42 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 13:01 MDT
Scheduled - On Tuesday, March 25th 2025, at 10:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Mar 19, 13:01 MDT
Mar 25, 2025
Granicus Issue Notification: govService UK
Resolved - This incident has been resolved.
Mar 25, 05:06 MDT
Update - A fix has been implemented and we are monitoring the results.
Mar 25, 02:25 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 02:24 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 25, 01:42 MDT
Mar 24, 2025
Granicus Issue Notification: govMeetings And Swagit Archive Video
Resolved - This incident has been resolved.
Mar 24, 05:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 12:59 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings and Swagit Archive Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Archive Video, Swagit Archive Video

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Mar 20, 11:03 MDT
Granicus Issue Notification: govDelivery EngagementHQ
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 24, 03:57 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 24, 03:56 MDT
Mar 23, 2025
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 12:57 MDT
Scheduled - On Sunday March 23rd 2025, at 12AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Mar 19, 12:57 MDT
govDelivery Scheduled Maintenance: Sunday, March 23rd, 2025 - 12 AM CDT
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 07:41 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, March 23rd Granicus technical teams will be performing maintenance affecting our govDelivery Production and Stage environments for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, March 23rd (12:00 AM - 1:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production and Stage environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Mar 7, 06:14 MST
Mar 22, 2025
govMeetings Planned Outage - March 22nd 11:00pm MDT
Completed - The scheduled maintenance has been completed.
Mar 22, 23:10 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:00 MDT
Scheduled - Granicus is performing scheduled network maintenance on Saturday March 22. 2025 at 11:00pm MDT for 10 minutes. During this time all govMeeting products, including video on demand and live streaming, may not be available.

If you encounter any issues outside of the timeframe please create a support case at https://support.granicus.com/.

Thank you for your understanding and patience.
Mar 14, 08:28 MDT
Mar 21, 2025

No incidents reported.

Mar 20, 2025
EngagementHQ UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 MDT
Scheduled - On Thursday, March 20th 2025, at 12AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 mins
Mar 19, 12:46 MDT
Mar 19, 2025
govAccess Vision scheduled maintenance March 19th 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 05:58 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:00 MDT
Scheduled - Search Services will be going through scheduled maintenance on 19th March 2025 from 1 AM to 7 AM. Although we take steps to keep the system online and available during the maintenance, you may see intermittent system interruptions.
Mar 18, 08:52 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:31 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 06:21 MDT
Scheduled - On Wednesday, March 19th 2025, at 12.30AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Mar 18, 06:21 MDT
EngagementHQ UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 06:39 MDT
Scheduled - On Tuesday, March 18th 2025, at 11:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Mar 18, 06:19 MDT
Mar 18, 2025
Granicus Issue Notification: govService US
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService US. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 18, 14:01 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService US

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 18, 12:36 MDT
Granicus Issue Notification: govService UK - Delay in Emails Being Sent/Received
Resolved - This incident has been resolved.
Mar 18, 09:26 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 11:41 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 11:29 MDT
Investigating - We are currently investigating an issue relating to delays in emails being sent/received.

We shall provide a further update shortly.
Mar 17, 10:46 MDT
Mar 17, 2025
Granicus Issue Notification: govService UK - Slow Performance
Resolved - This incident has been resolved.
Mar 17, 10:44 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 05:31 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 05:29 MDT
Update - We are continuing to investigate this issue as a priority and shall continue to provide updates here.

We sincerely apologise for the inconvenience this issue is causing.
Mar 17, 05:09 MDT
Investigating - We are currently investigating this issue.
Mar 17, 04:53 MDT
Update - We are continuing to work on a fix for this issue.
Mar 17, 04:42 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 04:42 MDT
Investigating - We are currently investigating an issue causing slow performance affecting a sub set of customers.

We apologise for any inconvenience this is causing and shall provide further updates in due course.
Mar 17, 04:23 MDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Granicus Issue Notification: govService UK - OAuth Shared LIM Down
Resolved - This incident has been resolved.
Mar 14, 13:22 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 10:48 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 10:36 MDT
Update - We are currently investigating an issue affecting the OAuth Shared LIM. This is affecting Customer Service Inbox and some Integrations.

We shall post an update here shortly.
Mar 14, 10:28 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 14, 10:18 MDT
Granicus Issue Notification: govMeetings MediaManager
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 14, 13:10 MDT
Update - We are continuing to monitor for any further issues.
Mar 14, 08:29 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 14:08 MDT
Identified - We have identified the cause and are working on the issue.
Mar 13, 12:20 MDT
Update - We are continuing to investigate this issue.
Mar 13, 12:19 MDT
Update - We are continuing to investigate this issue.
Mar 13, 12:04 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings products. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Products: govMeetings Suite

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 13, 11:36 MDT
Granicus Issue Notification: govService UK
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService UK. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 14, 10:15 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 14, 10:13 MDT
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