Granicus Issue Notification: govMeetings MediaManager and Associated Applications
Investigating - Granicus Engineering teams are currently investigating an issue impacting login and reliability of govMeetings MediaManager and applications that interface with MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager, Legistar, Peak, iLegislate,

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 02, 2025 - 10:29 MDT
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Update - Granicus has scheduled maintenance for Thursday, September 5th, to address the ongoing issue affecting system performance.

What’s been done so far:
Mitigation steps already implemented have improved overall stability.

What’s next:
Additional enhancements will be deployed during this maintenance window to further strengthen system reliability and prevent recurrence.

We appreciate your patience and continued support. Our team will monitor the system closely and provide updates as progress is made.
Aug 26, 2025 - 13:01 MDT
Update - Our engineering teams have completed a thorough analysis of the compile services and have made adjustments to the supporting infrastructure. The service performance has shown signs of stability in recent days, and we remain focused on monitoring the environment closely to ensure consistent operation.

We will continue to track performance and share updates here as needed.
Thank you for your continued patience and support.

If you have any questions or need further assistance, please don’t hesitate to contact Customer Support.
Aug 21, 2025 - 17:00 MDT
Update - We are aware of a few customers experiencing compile slowness. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Thank you for your continued patience.
Aug 18, 2025 - 16:49 MDT
Update - The cause of this issue has been identified and addressed. We are continuing to monitor the systems to ensure stability.
Aug 15, 2025 - 11:19 MDT
Monitoring - We are currently experiencing performance impact with the OneMeeting compile service while processing the queue backlog. Our engineering team is actively working to optimize the system and mitigate these issues.
As part of this effort, we may restart compiles that are currently in progress. You do not need to take any action or restart your compiles manually.
If you have questions or need further assistance, please contact Customer Support.
Aug 15, 2025 - 11:17 MDT
Identified - We’ve identified an issue affecting our compile service and are actively working to implement a fix.
Aug 15, 2025 - 11:16 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Aug 15, 2025 - 11:15 MDT
Granicus Issue Notification: govMeetings Legistar
Monitoring - Granicus has implemented a Legistar SSO Login Fix – Action Is Required
**Important** These actions only apply to Legistar SSO customers who have had trouble logging into Legistar.

To apply the fix for the Legistar SSO login issue:

1 - Close Legistar.
2 - Delete the L5 folder from your Legistar program directory (usually on your C:\Granicus\Legistar5\ folder. If it is installed in a different directory, you can locate it by right clicking on the Legistar program shortcut, choose 'Properties' and reference the path in the 'Target' line.)
3 - Restart Legistar.

This will download the updated files and restore SSO login functionality.

If you have any questions, please reach out to Customer Support at https://support.granicus.com/.
Aug 26, 2025 - 08:34 MDT
Identified - Granicus Engineers have identified a fix for the Legistar SSO login issue and are working to push a fix overnight 8/25/25.

Legistar users who login via username and password should still be able to login via the Forms Authentication option. If you need assistance with logging in via this method, please reach out to your Legistar Admin or Granicus support.
Aug 25, 2025 - 12:00 MDT
Update - While we are continuing to investigate, this impacts only for US & Canada clients using the SSO login only
Aug 25, 2025 - 09:10 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Legistar

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Aug 25, 2025 - 08:47 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda ? Degraded Performance
MediaManager Degraded Performance
Live Video Operational
Archive Video Degraded Performance
Legistar Degraded Performance
Peak ? Degraded Performance
InSite Operational
Boards & Commissions Degraded Performance
iLegislate Degraded Performance
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EngagementHQ ANZ Scheduled Maintenance Sep 3, 2025 03:30-06:30 MDT

On Wednesday, 3rd September at 3:30 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 3 hours
Posted on Sep 02, 2025 - 11:31 MDT

EngagementHQ UK & EU Scheduled Maintenance Sep 3, 2025 20:30-23:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 02, 2025 - 11:42 MDT
Scheduled - On Wednesday, 3rd September at 8:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 3 hours
Sep 02, 2025 - 11:41 MDT

govService Release 568 - 4th Sept 2025 (UK) Sep 3, 2025 21:30 - Sep 4, 2025 01:30 MDT

Release 568 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 4th Sept 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-568-September-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Aug 26, 2025 - 05:27 MDT

EngagementHQ CA Scheduled Maintenance Sep 3, 2025 22:30 - Sep 4, 2025 01:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 02, 2025 - 11:47 MDT
Scheduled - On Wednesday, September 3rd, at 10:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages; however, there is always a risk associated with making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 3 hours
Sep 02, 2025 - 11:47 MDT

EngagementHQ US Scheduled Maintenance Sep 4, 2025 00:30-03:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 02, 2025 - 11:52 MDT
Scheduled - On Thursday, September 4th, at 12:30 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages; however, there is always a risk associated with making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 3 hours
Sep 02, 2025 - 11:51 MDT

One meeting prime Gov Sep 5, 2025 00:00-06:00 MDT

Planned Product Maintenance - Maintenance Schedule Update
Product: OneMeeting
Original Maintenance Date: August 29, 2025
New Maintenance Window: September 5, 2025 | 00:00 – 06:00 MDT
Expected Impact: Service downtime of up to 6 hours

Our standard OneMeeting release is being postponed until later in September. In the meantime, we will be taking a planned maintenance window on September 5 to implement improvements to the compiler service.

Customer-Focused Improvements
This update introduces key infrastructure enhancements designed to improve performance and reduce downtime risk:
- Deployment of load balancing for Compile Services to optimize traffic distribution and reduce service bottlenecks.
- Strengthening platform reliability and scalability to support future growth and stability

Additionally, we are rolling out internal telemetry and monitoring capabilities to:
- Capture more granular performance metrics
- Improve visibility into system health and user activity
- Accelerate issue detection and response

Scope of Maintenance
Compile Services
- Load balancing implementation
- Telemetry upgrades
- Enhancements from August 29 deferred to a future update

Service Availability
All services can be temporarily unavailable during the maintenance window. Our engineering teams will work diligently to minimize disruption and ensure a seamless update process.

We appreciate your understanding and will provide further updates as needed.
For questions or concerns, please contact our support team.
Posted on Aug 29, 2025 - 00:31 MDT

govService Release 568 - 11th Sept 2025 (US) Sep 11, 2025 01:00-05:00 MDT

Release 568 will apply essential updates to the govService platform for all US customers on Thursday, 11th Sept 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-568-September-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Aug 26, 2025 - 05:31 MDT

govDelivery STAGE Environment scheduled maintenance: Thursday, September 11th, 2025 - 10 AM CDT Sep 11, 2025 09:00-10:00 MDT

Beginning at 10 AM Central Time on Thursday, September 11th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications. Although we take steps to keep the systems online and usable during the maintenance you may see intermittent system interruptions.
Posted on Aug 29, 2025 - 08:56 MDT
Sep 2, 2025
Granicus Issue Notification: govService Host Compliance
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Host Compliance. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 2, 12:09 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService Host Compliance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Host Compliance

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 2, 11:40 MDT
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
govQA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 22:01 MDT
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the GovQA application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Aug 22, 11:25 MDT
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 22:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 11:26 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Aug 22, 11:23 MDT
Aug 29, 2025
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 13:18 MDT
Scheduled - On Friday, August 29th, at 12:00 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Aug 26, 13:18 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 13:16 MDT
Scheduled - On Thursday, 28th August at 11PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Aug 26, 13:16 MDT
Aug 28, 2025
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 21:00 MDT
Scheduled - On Thursday, 28th August at 9 PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Aug 26, 13:12 MDT
GovAccess Vision Monthly Software Release: Thursday, August 28, 2025
Completed - The scheduled maintenance has been completed.
Aug 28, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 21:30 MDT
Scheduled - Due to technical constraints, release was rescheduled from Aug/21/2025 to Aug/28/2025

This is a reminder that the regularly scheduled monthly software update will be applied on Thursday at 9:30 PM Pacific Time on Aug/28/2025 and Friday at 10:00AM India Time on Aug/29/2025. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, Aug 28, 2025.

Your site may be unavailable for 5-15 minutes during the update.

govAccess - Website and Content - govAccess Vision CMS
govAccess - Website and Content - Vision CMS
Aug 26, 10:13 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:30 MDT
Scheduled - On Thursday, 28th August at 4:30 AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Aug 26, 13:09 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 00:00 MDT
Scheduled - On Thursday, August 28th, at 12:00 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Aug 26, 14:16 MDT
govService Release 567 - 28th August 2025 (US)
Completed - The scheduled maintenance has been completed.
Aug 28, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 01:00 MDT
Scheduled - Release 567 will apply essential updates to the govService platform for all US customers on Thursday, 28th August 2025.

Live case processing will remain unaffected. However, a brief service interruption is expected during the release window.

You can review the release notes details at https://support.granicus.com/s/article/govService-Release-566-567-August-12-28?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Aug 19, 05:40 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 22:30 MDT
Scheduled - On Wednesday, 27th August at 10:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Aug 26, 14:15 MDT
Aug 27, 2025
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 20:30 MDT
Scheduled - On Wednesday, 27th August at 8:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Aug 26, 14:13 MDT
Aug 26, 2025
Granicus Issue Notification: Simpleview CMS
Resolved - Granicus Engineering teams have identified and resolved the issue impacting Simpleview CMS sites. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: Simpleview - CMS

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 26, 21:23 MDT
Investigating - Granicus Engineering teams are currently investigating intermittent issues impacting a subset of Simpleview CMS sites. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible.

Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com
Aug 26, 13:17 MDT
Granicus Issue Notification: govService SIMA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 26, 10:09 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SIMA
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 26, 09:40 MDT
Aug 25, 2025
Aug 24, 2025

No incidents reported.

Aug 23, 2025
govMeetings and govAccess Product Release
Completed - The scheduled maintenance has been completed.
Aug 23, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Aug 18, 06:48 MDT
Aug 22, 2025
Host Compliance Scheduled Maintenance - 21st August 2025
Completed - The scheduled maintenance has been completed.
Aug 22, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:30 MDT
Scheduled - Granicus technical teams will be conducting scheduled maintenance on our U.S. and Canadian servers on 21st August 2025. During this time, all systems hosted on these servers will be temporarily unavailable. The duration of the window will be 3 hours.
To accommodate this maintenance, we have designated a release window to ensure updates are deployed smoothly and with minimal disruption. If you have any questions or require assistance, please contact us at support@granicus.com
Aug 19, 06:14 MDT
Aug 21, 2025
GovAccess Vision Monthly Software Release: Thursday, August 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 21:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 09:51 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 09:24 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied on Thursday at 9:30 PM Pacific Time on Aug/21/2025 and Friday at 10:00AM India Time on Aug/22/2025. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, Aug 21, 2025.

Your site may be unavailable for 5-15 minutes during the update.

govAccess - Website and Content - govAccess Vision CMS
govAccess - Website and Content - Vision CMS
Aug 19, 10:21 MDT
Aug 20, 2025
Granicus Issue Notification: Simpleview CRM
Resolved - This incident has been resolved.
Aug 20, 15:41 MDT
Investigating - We are currently experiencing intermittent outages and latency issues affecting a limited number of systems within the Simpleview CRM platform. Our engineering teams are actively investigating and working to restore functionality. We will continue to provide updates on this page as more information becomes available.
Aug 20, 10:12 MDT
Granicus Issue Notification : Simpleview - Book›Direct
Resolved - This incident has been resolved.
Aug 20, 14:25 MDT
Investigating - We are currently experiencing issue with results pages not showing content, showing blank pages. Our engineering teams are actively investigating and working to restore functionality. We will continue to provide updates on this page as more information becomes available.
Aug 20, 11:23 MDT
Aug 19, 2025
Intermittent issues with a subset of the Simpleview CRM sites.
Resolved - This incident has been resolved.
Aug 19, 22:39 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 16:06 MDT
Investigating - Granicus Engineering teams are currently investigating intermittent issues impacting a subset of Simpleview CRM sites. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible.

Product: Simpleview CRM.

Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com
Aug 19, 14:20 MDT
Granicus Issue Notification: govService GovQA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 19, 12:34 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Aug 19, 12:22 MDT
govService Release 566 - 19th Aug 2025 (US)
Completed - The scheduled maintenance has been completed.
Aug 19, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 01:00 MDT
Scheduled - Release 566 will apply essential updates to the govService platform for all US customers on Tuesday, 19th Aug 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-566-567-August-12-28?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Aug 11, 03:40 MDT
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