Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

Communications Cloud Operational

Communications Cloud - Stage Operational

Targeted Messaging Service (TMS) Operational

Targeted Messaging Service (TMS) - Stage Operational

govDelivery - EngagementHQ Operational

EHQ - Australia Operational

EHQ - Canada Operational

EHQ - Europe Operational

EHQ - UK Operational

EHQ - US Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

OneMeeting PrimeGov Operational

govAccess - Website and Content Operational

Vision CMS Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

OpenForms Operational

Simpleview Products Operational

CRM Operational

CRM Apex Operational

CMS Operational

Act-On Operational

Book › Direct Operational

CRM Extranet Operational

Cvent Operational

DAM Operational

Data Engine Operational

Destination Dashboards Operational

Destination Travel Network (DTN) Operational

Eventsforce Operational

FuturePace Operational

MINT+ Operational

SendSites Operational

Government Experience Agent Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GovAccess Vision Monthly Software Release Sep `18`, `2025` `22:30` - Sep `19`, `2025` `06:30` MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 2025 - 22:30 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied on Thursday at 9:30 PM Pacific Time on Sept/18/2025.

Your site may be unavailable for 5-15 minutes during the update.
Sep 18, 2025 - 22:29 MDT

govMeetings and govAccess Product Release Sep `18`, `2025` `23:00` - Sep `19`, `2025` `02:00` MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2025 - 08:47 MDT

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications, Swagit and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 11, 2025 - 08:45 MDT

govMeetings and govAccess Product Release Sep `19`, `2025` `22:00` - Sep `20`, `2025` `04:00` MDT

Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 12, 2025 - 08:30 MDT

govDelivery Scheduled Maintenance: Sunday, September 21st, 2025 - 12 AM CDT Sep `20`, `2025` `23:00` - Sep `21`, `2025` `02:00` MDT

Beginning at 12 AM Central Time on Sunday, September 21st Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, September 21st (12:00 AM - 3:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Sep 08, 2025 - 06:48 MDT

govService Release 569 - 25th Sept 2025 (US) Sep `25`, `2025` `01:00`-`05:30` MDT

Release 569 will apply essential updates to the govService platform for all US customers on Thursday, 25th Sept 2025

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/govService-Release-569-September-18-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Sep 15, 2025 - 04:16 MDT

Past Incidents

Sep 18, 2025

govService Release 569 - 18th Sept 2025 (UK)

Completed - The scheduled maintenance has been completed.
Sep 18, 01:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 MDT

Scheduled - Release 569 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 18th Sept 2025.

The release is timed to commence at 04:00 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/govService-Release-569-September-18-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 15, 04:13 MDT

Sep 17, 2025

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 02:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:30 MDT

Scheduled - On Wednesday, 17th September at 12:30 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Sep 15, 09:04 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 00:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:30 MDT

Scheduled - On Tuesday, September 16th, at 10:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages; however, there is always a risk associated with making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Sep 15, 08:16 MDT

Sep 16, 2025

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 22:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 08:15 MDT

Scheduled - On Tuesday, 16th September at 8:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Sep 15, 08:15 MDT

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:30 MDT

Scheduled - On Tuesday, 16th September at 4:30 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages, but there is always a risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 15, 08:01 MDT

Sep 15, 2025

Granicus Issue Notification: govDelivery EngagementHQ

Resolved - Our engineering teams were able to identify and resolve the issue.
Sep 15, 16:54 MDT

Investigating - We are currently investigating an issue affecting map tool and dashboard maps. At this time, all customers utilizing these tools will experience functionality issues.

Our engineering teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Thank you,
Granicus Customer Support
Sep 15, 16:30 MDT

Granicus Support Portal - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 07:48 MDT

Scheduled - The Granicus Support Portal will undergo maintenance upgrades from Friday, September 5th at 21:00 MDT to Sunday, September 7th at 09:00 MDT.

During this time, new support cases can be logged as usual; however, email deliverability will be temporarily disabled. This means that if you raise a new case during the maintenance window, you will not receive an email with your case reference number, nor will you receive email updates for open cases.

Access to the Granicus Support Portal will not be impacted during the maintenance period. You may log into your account at support.granicus.com to raise or manage cases, use the Granicus Virtual Agent to chat live, and access other support resources such as Knowledge Base articles and Community pages.

We appreciate your patience and understanding during this maintenance period.

Granicus Support Team
Sep 4, 10:38 MDT

govService Release 568 - 15th Sept 2025 (US)

Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 MDT

Scheduled - Release 568 will apply essential updates to the govService platform for all US customers on Monday, 15th Sept 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-568-September-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 15, 01:00 MDT

Granicus Issue Notification: Host Compliance-US

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Host Compliance. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 02:25 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting Host Compliance US. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: Host Compliance-US

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 01:37 MDT

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

GovQA - Records Request can't be closed

Resolved - This incident has been resolved.
Sep 12, 16:14 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 15:45 MDT

Update - We are pushing a fix to production. GovQA may be unavailable for a short period of time.
Sep 12, 15:26 MDT

Update - We are continuing to work on this issue.
Sep 12, 13:14 MDT

Identified - We have identified the problem as to why requests can't be closed and are working on a fix to this issue.
Sep 12, 08:51 MDT

Granicus Issue Notification: govService GovQA

Resolved - This incident has been resolved.
Sep 12, 16:14 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 15:45 MDT

Identified - We are pushing a fix to production. GovQA may be unavailable for a short period of time.
Sep 12, 13:16 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 12, 10:01 MDT

Granicus Issue Notification: govService SIMA

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 12, 12:53 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SIMA
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 12, 09:27 MDT

Legistar - Emergency Hotfix Release

Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 17:13 MDT

Scheduled - Emergency Hotfix Release for Legistar – Scheduled Tonight

Legistar will undergo an emergency hotfix release tonight to address the ongoing latency, usability, and formatting issues introduced in the previous release.

Maintenance Details:

Start Time: 10:00 PM MDT
Duration: Approximately 2 hours
Impact: Users may experience temporary service disruptions while accessing Legistar.
Our engineering team has identified the root cause of the issue and implemented a resolution. The problem was introduced by a recent Microsoft .NET Framework update, which unexpectedly altered how data is transformed within the system. To correct this, we have rolled back to a previous framework version.

Important Note:
Files created between 8/22 and 9/11 may continue to display formatting issues. New files created after 9/11 will not be affected.

Action Required For Customers Using Single Sign-On (SSO):
For the fix to take effect on your system, please complete the following steps after the hotfix is applied:

-Close Legistar.
-Delete the L5 folder from your Legistar program directory (usually on your C:\Granicus\Legistar5\ folder. If it is installed in a different directory, you can locate it by right clicking on the Legistar program shortcut, choose 'Properties' and reference the path in the 'Target' line.)
-Restart Legistar.

We sincerely apologize for the disruption this issue has caused and greatly appreciate your patience as we worked through the resolution. If you encounter any difficulties completing the steps above or continue to experience issues, please contact our support team at support@granicus.com.

The above information can also be found here:
https://support.granicus.com/s/article/Legistar-Release-Notes-Sept-11

Thank you for your understanding and continued partnership.
Sep 11, 14:45 MDT

Sep 11, 2025

GovQA Release 25.9

Completed - The scheduled maintenance has been completed.
Sep 11, 22:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:30 MDT

Scheduled - Granicus will be pushing the GovQA/Records Request Management 25.9 release to production. There may be some system slowness and some modules/functionality may be temporarily unavailable during this time.
Sep 8, 11:26 MDT

govDelivery STAGE Environment scheduled maintenance: Thursday, September 11th, 2025 - 10 AM CDT

Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 MDT

Scheduled - Beginning at 10 AM Central Time on Thursday, September 11th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications. Although we take steps to keep the systems online and usable during the maintenance you may see intermittent system interruptions.
Aug 29, 08:56 MDT

Granicus Issue Notification: govService SIMA

govService Release 568 - 11th Sept 2025 (UK)

Completed - The scheduled maintenance has been completed.
Sep 11, 01:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:30 MDT

Scheduled - Release 568, originally scheduled for September 4, 2025, has been rescheduled for September 11, 2025. This update will deliver critical enhancements to the govService platform for all customers across the UK and Ireland.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-568-September-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 8, 05:28 MDT

Sep 10, 2025

Granicus Issue Notification: govDelivery Communications Cloud

Resolved - Granicus engineering teams have identified the root cause of the subscriber upload failures, which stem from special characters in CSV files. A fix is currently in development and will be included in the next product release.
In the meantime, if you encounter this issue, please ensure your CSV file is encoded in UTF-8 and resubmit it.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue.
If you have any further questions or need additional information, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Sep 10, 13:36 MDT

Identified - We’ve identified an issue impacting govDelivery Communications Cloud and are actively working to implement a fix.
Some subscriber uploads are failing due to the presence of special characters in the CSV input files submitted by administrators during topic uploads.
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 10, 12:53 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 10, 12:15 MDT

Sep 9, 2025

Granicus Issue Notification: govService GovQA

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 9, 11:53 MDT

Granicus Issue Notification: govService OneView Core

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService OneView Core. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 9, 04:53 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 8, 08:12 MDT

Sep 8, 2025

Granicus Issue Notification: govMeetings Legistar

Resolved - This incident has been resolved.
Sep 8, 10:46 MDT

Monitoring - Granicus has implemented a Legistar SSO Login Fix – Action Is Required
**Important** These actions only apply to Legistar SSO customers who have had trouble logging into Legistar.

To apply the fix for the Legistar SSO login issue:

1 - Close Legistar.
2 - Delete the L5 folder from your Legistar program directory (usually on your C:\Granicus\Legistar5\ folder. If it is installed in a different directory, you can locate it by right clicking on the Legistar program shortcut, choose 'Properties' and reference the path in the 'Target' line.)
3 - Restart Legistar.

This will download the updated files and restore SSO login functionality.

If you have any questions, please reach out to Customer Support at https://support.granicus.com/.
Aug 26, 08:34 MDT

Identified - Granicus Engineers have identified a fix for the Legistar SSO login issue and are working to push a fix overnight 8/25/25.

Legistar users who login via username and password should still be able to login via the Forms Authentication option. If you need assistance with logging in via this method, please reach out to your Legistar Admin or Granicus support.
Aug 25, 12:00 MDT

Update - While we are continuing to investigate, this impacts only for US & Canada clients using the SSO login only
Aug 25, 09:10 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Legistar

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Aug 25, 08:47 MDT

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:30 MDT

Scheduled - On Monday, 8th Sept 2025 at 06.30 AM Mountain time, Granicus is performing a standard release for EngagementHQ. There will be a downtime of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it.
Sep 5, 06:57 MDT

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:30 MDT

Scheduled - On Sunday, 7th Sept 2025 at 11.30 PM Mountain time, Granicus is performing a standard release for EngagementHQ. There will be a downtime of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it.
Sep 5, 07:04 MDT

Sep 7, 2025

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 22:30 MDT

Scheduled - On Sunday, 7th Sept 2025 at 10.30 PM Mountain time, Granicus is performing a standard release for EngagementHQ. There will be a downtime of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it.
Sep 5, 07:02 MDT

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 21:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 MDT

Scheduled - On Sunday, 7th Sept 2025 at 09.00 PM Mountain time, Granicus is performing a standard release for EngagementHQ. There will be a downtime of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it.
Sep 5, 07:00 MDT

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Granicus Issue Notification: govMeetings Legistar

Resolved - This incident has been resolved.
Sep 5, 19:11 MDT

Update - We are investigating an issue where the export option from Legistar to Media Manager is missing. We are working on this as a priority and will share further updates soon.
Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com.
Sep 5, 18:59 MDT

Granicus Issue Notification: govMeetings OneMeeting PrimeGov

Resolved - The scheduled maintenance was completed successfully on September 5th. As part of this release, we introduced a blue-green deployment approach. This enhancement allows us to run two identical production environments side by side, one active (blue) and one staged (green). Future updates can now be validated in the staged environment before being switched live, reducing downtime and minimizing the risk of service disruption.

Along with this deployment strategy, additional stability improvements were made to strengthen overall system reliability and performance. Our teams have confirmed stability following the release and will continue monitoring to ensure consistent performance.

We appreciate your patience and support throughout this process.
Sep 5, 15:13 MDT

Update - Granicus has scheduled maintenance for Thursday, September 5th, to address the ongoing issue affecting system performance.

What’s been done so far:
Mitigation steps already implemented have improved overall stability.

What’s next:
Additional enhancements will be deployed during this maintenance window to further strengthen system reliability and prevent recurrence.

We appreciate your patience and continued support. Our team will monitor the system closely and provide updates as progress is made.
Aug 26, 13:01 MDT

Update - Our engineering teams have completed a thorough analysis of the compile services and have made adjustments to the supporting infrastructure. The service performance has shown signs of stability in recent days, and we remain focused on monitoring the environment closely to ensure consistent operation.

We will continue to track performance and share updates here as needed.
Thank you for your continued patience and support.

If you have any questions or need further assistance, please don’t hesitate to contact Customer Support.
Aug 21, 17:00 MDT

Update - We are aware of a few customers experiencing compile slowness. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Thank you for your continued patience.
Aug 18, 16:49 MDT

Update - The cause of this issue has been identified and addressed. We are continuing to monitor the systems to ensure stability.
Aug 15, 11:19 MDT

Monitoring - We are currently experiencing performance impact with the OneMeeting compile service while processing the queue backlog. Our engineering team is actively working to optimize the system and mitigate these issues.
As part of this effort, we may restart compiles that are currently in progress. You do not need to take any action or restart your compiles manually.
If you have questions or need further assistance, please contact Customer Support.
Aug 15, 11:17 MDT

Identified - We’ve identified an issue affecting our compile service and are actively working to implement a fix.
Aug 15, 11:16 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Aug 15, 11:15 MDT

One meeting prime Gov

Completed - Maintenance is complete, thank you
Sep 5, 04:25 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 MDT

Scheduled - Planned Product Maintenance - Maintenance Schedule Update
Product: OneMeeting
Original Maintenance Date: August 29, 2025
New Maintenance Window: September 5, 2025 | 00:00 – 06:00 MDT
Expected Impact: Service downtime of up to 6 hours

Our standard OneMeeting release is being postponed until later in September. In the meantime, we will be taking a planned maintenance window on September 5 to implement improvements to the compiler service.

Customer-Focused Improvements
This update introduces key infrastructure enhancements designed to improve performance and reduce downtime risk:
- Deployment of load balancing for Compile Services to optimize traffic distribution and reduce service bottlenecks.
- Strengthening platform reliability and scalability to support future growth and stability

Additionally, we are rolling out internal telemetry and monitoring capabilities to:
- Capture more granular performance metrics
- Improve visibility into system health and user activity
- Accelerate issue detection and response

Scope of Maintenance
Compile Services
- Load balancing implementation
- Telemetry upgrades
- Enhancements from August 29 deferred to a future update

Service Availability
All services can be temporarily unavailable during the maintenance window. Our engineering teams will work diligently to minimize disruption and ensure a seamless update process.

We appreciate your understanding and will provide further updates as needed.
For questions or concerns, please contact our support team.
Aug 29, 00:31 MDT

Sep 4, 2025

Granicus Issue Notification: govService UK

Resolved - This incident has been resolved.
Sep 4, 04:15 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 03:15 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Email content isn't displaying when opened from the inbox in Customer Service Hub.

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 4, 03:02 MDT

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 03:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 11:52 MDT

Scheduled - On Thursday, September 4th, at 12:30 AM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages; however, there is always a risk associated with making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 3 hours
Sep 2, 11:51 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 01:31 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 11:47 MDT

Scheduled - On Wednesday, September 3rd, at 10:30 PM MST, Granicus is performing a standard release for EngagementHQ. We do not anticipate any outages; however, there is always a risk associated with making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 3 hours
Sep 2, 11:47 MDT

Host Compliance Scheduled Maintenance - 3rd September 2025

Completed - The scheduled maintenance has been completed.
Sep 4, 01:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:30 MDT

Scheduled - Granicus technical teams will be conducting scheduled maintenance on our U.S. and Canadian servers on 3rd September 2025. During this time, all systems hosted on these servers will be temporarily unavailable. The duration of the window will be 3 hours. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 3, 05:49 MDT

govService Release 568 - 4th Sept 2025 (UK)

Completed - The scheduled maintenance has been completed.
Sep 4, 01:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:30 MDT

Scheduled - Release 568 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 4th Sept 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-568-September-4-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Aug 26, 05:27 MDT

All Systems Operational

About This Site

Scheduled Maintenance

GovAccess Vision Monthly Software Release Sep 18, 2025 22:30 - Sep 19, 2025 06:30 MDT

govMeetings and govAccess Product Release Sep 18, 2025 23:00 - Sep 19, 2025 02:00 MDT

govMeetings and govAccess Product Release Sep 19, 2025 22:00 - Sep 20, 2025 04:00 MDT

govDelivery Scheduled Maintenance: Sunday, September 21st, 2025 - 12 AM CDT Sep 20, 2025 23:00 - Sep 21, 2025 02:00 MDT

govService Release 569 - 25th Sept 2025 (US) Sep 25, 2025 01:00-05:30 MDT

Past Incidents

GovAccess Vision Monthly Software Release Sep `18`, `2025` `22:30` - Sep `19`, `2025` `06:30` MDT

govMeetings and govAccess Product Release Sep `18`, `2025` `23:00` - Sep `19`, `2025` `02:00` MDT

govMeetings and govAccess Product Release Sep `19`, `2025` `22:00` - Sep `20`, `2025` `04:00` MDT

govDelivery Scheduled Maintenance: Sunday, September 21st, 2025 - 12 AM CDT Sep `20`, `2025` `23:00` - Sep `21`, `2025` `02:00` MDT

govService Release 569 - 25th Sept 2025 (US) Sep `25`, `2025` `01:00`-`05:30` MDT