Vision Cloud Infrastructure Migration - Ashburn, Virginia
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 2026 - 15:49 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 2026 - 15:49 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 2026 - 21:00 MDT
Scheduled - Scheduled – Granicus will be performing a phased migration of core platform infrastructure to a new cloud environment located in Ashburn, Virginia. This migration will take place beginning in March and continue through the end of April. Customer environments will be transitioned in groups each week as part of this scheduled activity.
This migration is designed to enhance long‑term platform performance, strengthen system security, and improve overall reliability. No customer action is required.
While no downtime is anticipated, this work touches core components of the platform. As a result, there is a small possibility of brief service interruptions during the migration window.
Customers will receive additional notifications one week prior to their scheduled migration phase, including exact timeframes and relevant details.
We appreciate your cooperation and thank you for being a valued Granicus client.
Mar 10, 2026 21:00 - Apr 28, 2026 22:00 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content Under Maintenance
Vision CMS Under Maintenance
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

govMeetings and govAccess Product Release Mar 19, 2026 22:00 - Mar 20, 2026 00:00 MDT

Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Mar 12, 2026 - 07:46 MDT

govMeetings and govAccess Product Release Mar 20, 2026 22:00 - Mar 21, 2026 04:00 MDT

Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Mar 13, 2026 - 16:52 MDT

govDelivery Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance: Sunday, March 22, 2026 - 12 AM CDT Mar 21, 2026 23:00 - Mar 22, 2026 03:00 MDT

Beginning at 12 AM Central Time on Sunday, March 22nd Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, March 22nd, 2026 (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Mar 05, 2026 - 10:51 MST

EngagementHQ UK & EU Scheduled Maintenance Mar 22, 2026 20:30-23:30 MDT

On Sunday, March 22nd, 2026, at 8:30 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Posted on Mar 12, 2026 - 04:02 MDT

EngagementHQ CA Scheduled Maintenance Mar 22, 2026 22:30 - Mar 23, 2026 01:30 MDT

On Sunday, March 22nd, 2026, at 10:30 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Posted on Mar 12, 2026 - 04:05 MDT

EngagementHQ US Scheduled Maintenance Mar 23, 2026 00:30-03:30 MDT

On Monday, March 23rd, 2026, at 12:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Posted on Mar 12, 2026 - 04:07 MDT
Mar 18, 2026
Granicus Issue Notification: Indigov Service Disruption
Resolved - This incident has been resolved.
Mar 18, 12:20 MDT
Investigating - The Indigov platform is experiencing connectivity issues, causing some users to see 504 errors. Our engineering team is working to resolve this issue, and we will update this page as soon as we release a fix.
Mar 18, 10:32 MDT
govService Release 577 - 18th March 2026 (US)
Completed - The scheduled maintenance has been completed.
Mar 18, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:30 MDT
Scheduled - Release 577 will apply essential updates to the govService platform for all US customers on Wednesday, 18th March 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Mar 9, 06:43 MDT
Mar 17, 2026
Granicus Issue Notification: Simpleview CRM Service Disruption
Resolved - This incident has been resolved.
Mar 17, 15:45 MDT
Monitoring - A fix has been implemented by our datacenter team, and we are currently monitoring the service to ensure it remains fully operational.
Mar 17, 14:08 MDT
Identified - Our datacenter team has identified the root cause and is actively implementing a fix to restore service. We will share additional updates as soon as they are available.
Mar 17, 09:58 MDT
Update - We are currently working with our data warehouse team to restore service. This issue is affecting service for Simpleview CRM and FuturePace. We will provide updates as more information becomes available.
Mar 17, 09:17 MDT
Update - We are continuing to investigate this issue.
Mar 17, 08:59 MDT
Investigating - We are currently investigating an issue impacting service for Simpleview CRMs. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Mar 17, 08:48 MDT
Mar 16, 2026
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 08:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 08:04 MDT
Scheduled - On Monday, 16th March, 2026, at 7:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Mar 12, 08:04 MDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Granicus Issue Notification: govService UK
Resolved - This incident has been resolved.
Mar 12, 07:09 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 12, 06:26 MDT
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
Mar 12, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 01:00 MDT
Scheduled - On Thursday, 12th March, 2026, at 1 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 6, 07:29 MST
govService Release 577 - 12th March 2026 (UK)
Completed - The scheduled maintenance has been completed.
Mar 12, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 22:30 MDT
Scheduled - Release 577 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 12th March 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Mar 9, 06:41 MDT
EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
Mar 12, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 07:26 MST
Scheduled - On Wednesday, 11th March, 2026, at 11 PM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 6, 07:26 MST
Mar 11, 2026
Granicus Issue Notification: Simpleview CRM Service Disruption
Resolved - Granicus Engineering teams have identified and resolved the issue impacting Simpleview CRM. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Mar 11, 16:16 MDT
Investigating - We are currently investigating an issue impacting service for Simpleview CRMs and integrations. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Mar 11, 14:23 MDT
EngagementHQ Scheduled Maintenance- UK& EU
Completed - The scheduled maintenance has been completed.
Mar 11, 11:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 07:25 MST
Scheduled - On Wednesday, 11th March, 2026, at 9:PM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 6, 07:21 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:30 MDT
Scheduled - On Wednesday, 11th March, 2026, at 3:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Mar 9, 06:39 MDT
Mar 10, 2026
Granicus Issue Notification: govService GovQA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 10, 15:17 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 10, 10:31 MDT
Granicus Issue Notification: govDelivery EngagementHQ
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 10, 09:31 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 10, 09:01 MDT
Host Compliance Scheduled Maintenance - 10th March 2026
Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 02:00 MDT
Scheduled - Granicus technical teams will conduct scheduled maintenance to upgrade the Logstash and APM-server on Host Compliance US & CA servers on 10th March 2026, at 02:00 AM Mountain Time. During this time, all systems hosted on these servers will be temporarily unavailable. The duration of the maintenance window is 1 hour. If you have any questions or require assistance, please contact us at support@granicus.com
Mar 3, 05:03 MST
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Granicus Issue Notification: Emails to swagit.com returning to sender.
Resolved - This incident has been resolved.
Mar 5, 19:11 MST
Investigating - Granicus Engineering teams are currently investigating an issue with emails sent to @swagit.com.

If you are having issues with contacting a Swagit department directly please call 1-800-573-3160, use the Granicus support portal at support.granicus.com/s/login/ or send an email to support@granicus.com indicating your request is for the Swagit team.

Product: govMeetings Swagit

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Mar 5, 16:43 MST
Mar 4, 2026

No incidents reported.

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