Granicus Issue Notification: govService UK

Incident Report for Granicus System

Resolved

Customers are recommended to follow the steps in the documents to request the Web login manually. This article has more information: https://support.granicus.com/s/article/web-login

Posted Jun 23, 2025 - 06:28 MDT

Update

We are continuing to investigate the issue impacting permission assignment for newly created web logins on Firmstep. We will share an update soon.

Posted Jun 23, 2025 - 06:09 MDT

Investigating

Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Jun 23, 2025 - 05:56 MDT

This incident affected: govService (govService U.K.).