EngagementHQ ANZ Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 09, 2026 - 06:30 MST
Scheduled - On Monday, February 9th, 2025, at 6:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 9, 2026 06:30-09:30 MST

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Under Maintenance
EHQ - Australia Under Maintenance
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EngagementHQ UK & EU Scheduled Maintenance Feb 9, 2026 20:30-23:30 MST

Update - We will be undergoing scheduled maintenance during this time.
Feb 03, 2026 - 05:13 MST
Scheduled - On Monday, February 9th, 2025, at 8:30 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Feb 03, 2026 - 05:13 MST

EngagementHQ CA Scheduled Maintenance Feb 9, 2026 22:30 - Feb 10, 2026 01:30 MST

On Monday, February 9th, 2025, at 10:30 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Posted on Feb 03, 2026 - 05:17 MST

EngagementHQ US Scheduled Maintenance Feb 10, 2026 00:30-03:30 MST

On Tuesday, February 10th, 2025, at 00:30 AM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Posted on Feb 03, 2026 - 05:23 MST

govService Scheduled Maintenance - 12th February 2026 (UK) Feb 11, 2026 20:30-22:30 MST

Granicus technical teams will conduct scheduled maintenance to upgrade the AWS ElastiCache Redis applications on UK servers on 12th February 2026, at 3.30 AM UK time. There will be no downtime during this period. If you have any questions or require assistance, please contact us at support@granicus.com
Posted on Feb 06, 2026 - 05:36 MST

govService Release 576 - 12th Feb 2026 (US) Feb 12, 2026 01:00-05:00 MST

Release 576 will apply essential updates to the govService platform for all US customers on Thursday 12th Feb 2026 .

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Release-576-December-18-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Feb 03, 2026 - 09:55 MST

govService Scheduled Maintenance - 17th February 2026 (US) Feb 17, 2026 00:00-02:00 MST

Granicus technical teams will conduct scheduled maintenance to upgrade the AWS ElastiCache Redis applications on US servers on 17th February 2026, at 00.00 AM Mountain time. There will be no downtime during this period. If you have any questions or require assistance, please get in touch with us at support@granicus.com
Posted on Feb 06, 2026 - 05:39 MST

Host Compliance Scheduled Maintenance (CA) - 17th February 2026 Feb 17, 2026 21:00 - Feb 18, 2026 05:00 MST

Granicus technical teams will conduct scheduled maintenance to upgrade the ElasticSearch and Kibana instances on Host Compliance Canada servers on 17th February 2026, at 09:00 PM Mountain Time. During this time, all systems hosted on these servers will be temporarily unavailable. If you have any questions or require assistance, please contact us at support@granicus.com
Posted on Feb 05, 2026 - 02:50 MST

Host Compliance Scheduled Maintenance (US) - 18th February 2026 Feb 18, 2026 21:00 - Feb 19, 2026 05:00 MST

Granicus technical teams will conduct scheduled maintenance to upgrade the ElasticSearch and Kibana instances on Host Compliance US servers on 18th February 2026, at 09:00 PM Mountain Time. During this time, all systems hosted on these servers will be temporarily unavailable. If you have any questions or require assistance, please contact us at support@granicus.com
Posted on Feb 05, 2026 - 02:51 MST
Feb 9, 2026

Unresolved incident: EngagementHQ ANZ Scheduled Maintenance.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - This incident has been resolved.
Feb 5, 20:07 MST
Monitoring - Granicus Engineering teams have identified and resolved the issue impacting govMeetings OneMeeting. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Feb 5, 17:37 MST
Update - Our teams, along with our cloud vendors, have identified a likely solution and are in the process of applying a fix. We will share additional updates as soon as possible.
Feb 5, 16:41 MST
Identified - We have identified a potential issue and are working to find and implement a solution. Our teams are treating this as a priority and will provide further updates as soon as possible.
Feb 5, 12:47 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Feb 5, 11:37 MST
govService Release 576 - 5th Feb 2026 (UK)
Completed - The scheduled maintenance has been completed.
Feb 5, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 21:30 MST
Scheduled - Release 572 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 5th Feb 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Release-576-December-18-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Feb 3, 09:52 MST
Feb 4, 2026
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 07:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 MST
Scheduled - On Wednesday, February 4th, 2025, at 6:00 AM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 1.5 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 28, 06:47 MST
Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
govQA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 31, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:00 MST
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the GovQA application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Jan 8, 10:43 MST
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Jan 31, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:01 MST
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Jan 8, 10:40 MST
Jan 30, 2026
Granicus Issue Notification: govMeetings MediaManager
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 30, 11:08 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 30, 07:33 MST
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 23:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 03:45 MST
Scheduled - On Thursday, January 29th, 2025, at 11 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for an hour. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 22, 03:45 MST
Jan 29, 2026
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:01 MST
Scheduled - On Thursday, January 29th, 2025, at 10 pm MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for an hour. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 22, 03:48 MST
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 03:41 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 03:38 MST
Scheduled - On Thursday, January 29th, 2025, at 8 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 2 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 22, 03:37 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 05:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:30 MST
Scheduled - On Thursday, January 29th, 2025, at 3:30 AM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 2 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 22, 03:34 MST
Granicus Issue Notification: Simpleview CRM
Resolved - This incident has been resolved.
Jan 29, 01:05 MST
Monitoring - We’ve applied updates to the application intended to address the issue and are actively monitoring performance to ensure the changes are having the desired effect. We’ll provide more information as soon as it becomes available.
Jan 28, 12:12 MST
Investigating - Granicus Engineering teams are currently investigating an issue with the Microsoft Outlook Toolbar add-in, which is currently experiencing an issue that prevents users from authenticating. Our Engineering team is actively working to identify and resolve the cause of this issue. We hope to have a resolution pushed soon.
Product: Simpleview CRM + Microsoft Integration Tool

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 28, 11:01 MST
Jan 28, 2026
Granicus Issue Notification: govService SIMA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 28, 08:17 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 07:42 MST
Update - We are continuing to investigate this issue.
Jan 28, 06:40 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SIMA
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 28, 05:50 MST
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 03:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 08:58 MST
Scheduled - On Wednesday, January 28th, 2025, at 12:30 AM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 19, 08:57 MST
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 08:56 MST
Scheduled - On Tuesday, January 27th, 2025, at 10:30 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 19, 08:55 MST
Jan 27, 2026
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:30 MST
Scheduled - On Tuesday, January 27th, 2025, at 8:30 PM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 19, 08:52 MST
EngagementHQ EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 22:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 04:28 MST
Scheduled - On Tuesday, January 27th, 2025, at 8:30 pm MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 2 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 19, 04:28 MST
Granicus Issue Notification: Multiple govMeetings applications
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 27, 13:34 MST
Monitoring - Our Engineers have made several backend changes which have improved application functionality and performance. We are continuing to monitor the situation until we are fully satisfied with the resolution.
Jan 26, 19:59 MST
Update - GovMeeting applications are currently experiencing slow response times and timeouts. Our engineering teams are actively working to resolve the issue as a top priority. We will provide further updates as soon as more information becomes available.
Jan 26, 16:45 MST
Update - We are continuing to investigate this issue.
Jan 26, 12:03 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Update - Granicus Engineering teams are currently investigating an issue impacting govMeetings applications. Customers will see delays or failures when attempting to log in and general slowness throughout the applications. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager, Legistar, Peak, Boards and Commissions, iLegislate

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com."

Thank you,
Granicus Customer Support
Jan 26, 10:39 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 06:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 03:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 08:50 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 08:49 MST
Scheduled - On Tuesday, January 27th, 2025, at 3:30 AM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 3 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 19, 08:48 MST
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 02:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 00:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 06:23 MST
Scheduled - On Tuesday, January 27th, 2025, at 12:30 AM MST, Granicus will perform a standard release for EngagementHQ. There will be a scheduled downtime for 2 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.
Jan 16, 06:23 MST
Jan 26, 2026
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