All Systems Operational

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Current System Status for Granicus Services and Applications.

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
govRecords - Records Management ? Operational
ROAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Resolved - Granicus engineers have corrected the issue which caused Denial of Service issues for govAccess Vision sites yesterday afternoon.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Apr 3, 18:35 MDT
Monitoring - Granicus Technical teams are continuing to investigate a Denial of Service issue for govAccess Vision Sites. Site availability has stabilized, and our teams are continuing to monitor traffic at this time.

We sincerely apologize for any inconvenience this has caused our clients, and will provide additional updates as this investigation progresses.
Apr 2, 14:34 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: At around 1:15 Central Time on April 2nd, 2020 Granicus Technical teams were alerted to an outage affecting govAccess clients using the Vision product. We are currently investigating the cause of this issue as our highest priority and will post additional updates as we receive them.

Product: govAccess; Vision
Timeline: Under Investigation

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 2, 12:31 MDT
Apr 1, 2020
Resolved - Granicus Engineers have validated the fix implemented this morning and consider this issue resolved. Please accept our apologies for any inconvenience that this may have caused.

Granicus Customer Support
Apr 1, 10:32 MDT
Monitoring - Granicus Engineering teams have identified the cause of the issue and implemented a fix. We will continue to monitor the application closely throughout the day to ensure the issue is resolved.

Please accept our apologies for any inconvenience this has caused.
Apr 1, 07:46 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus technical teams are currently investigating an issue which caused an outage for the IQM2 MinuteTraq and Public Portal. We are working to resolve this lack of availability as quickly as possible.

Product: IQM2
Timeline: Investigating

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 1, 07:23 MDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Our technical teams have identified and resolved the intermittent time-out issues experienced in SpeakUp and eComment.
Product: SpeakUp/eComment

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Mar 27, 12:56 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Our technical teams are currently investigating intermittent issues with eComment and SpeakUp applications resulting in 504 Gateway-timeout errors. We are working to resolve this high priority issue as quickly as possible.
Product: SpeakUp/eComment

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Mar 27, 12:26 MDT
Mar 26, 2020
Resolved - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: At approximately 7:15pm CT Granicus technical teams were alerted to an issue with bulletin links failing to resolve to their destination URL. Our engineers identified the cause and took immediate action to restore this functionality.

Product: govDelivery
Timeline: Resolved

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Mar 26, 19:18 MDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 13:28 MDT
Monitoring - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus technical teams are currently investigating an issue with a portion of our streaming video infrastructure. Some clients may have experienced a brief interruption in their live video streams. Services have been restored, but we are continuing to monitor the state of our streaming network.

Product: Media Manager; Streaming Video
Timeline: Monitoring

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Mar 23, 12:30 MDT