Granicus Issue Notification: govMeetings - IQM2 Public Portal Search Function
Update - The root cause of the IQM2 Public Portal search issue has been identified and Granicus Engineering teams are actively working towards a resolution. A fix is tentatively being scheduled for a release window at the end of this month and will need to be deployed via a software update. We will share details of this release as they are made available.

Updates on this issue and future releases will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Nov 11, 2022 - 08:50 MST
Identified - Granicus Engineering teams have identified the issue impacting search functionality on IQM2 Public Portals. Our teams are working on this issue as priority and updates will be provided until it is fully resolved.

Product: govMeetings - IQM2 Public Portal
Thank you,
Granicus Customer Support
Nov 03, 2022 - 08:45 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting the search function on all IQM2 Public Portals. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - IQM2 Public Portal

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 18, 2022 - 18:45 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

Uptime over the past 90 days. View historical uptime.
govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
govService Release 514 - 30 Nov 2022 (UK) Nov 30, 2022 00:00-01:00 MST
Product Release Notification — 30-11-2022

Release 514 will apply essential updates to the govService platform for our UK customers on 30-Nov-2022.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Nov 28, 2022 - 04:29 MST
govService Release 514 - 06-Dec-2022 (US) Dec 6, 2022 00:00-01:00 MST
Release 514 will apply essential updates to the govService platform for our US customers on 06-Dec-2022.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Nov 28, 2022 - 04:31 MST
Past Incidents
Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
govService Release 513 - 22 Nov 2022 (US)
Completed - Release 513 has been successfully deployed to all US govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Nov 22, 08:22 MST
Scheduled - Release 513 will apply essential updates to the govService platform for our US customers on Tuesday, 22 Nov 2022.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-513-November-16-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 15, 08:29 MST
Nov 21, 2022
Granicus Issue Notification: govMeetings - Archive Video Playback - Unsupported Video
Resolved - Granicus Engineering teams have resolved the issue impacting archived video playback. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - Archive Video

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 21, 14:41 MST
Monitoring - Granicus Engineering teams are seeing improvements in archived video playback. Our teams are currently monitoring the application to ensure stability. Further updates will be provided until the issue is fully resolved.
Product: govMeetings - Archive Video

Thank you,
Granicus Customer Support
Nov 17, 14:57 MST
Investigating - Granicus Engineering teams are currently investigating an "Unsupported Video" error message that is impacting the playback of some archived videos. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - Archive Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 17, 07:48 MST
Nov 20, 2022

No incidents reported.

Nov 19, 2022
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 MST
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Nov 15, 14:33 MST
Nov 18, 2022
Thursday, Nov 17, 2022: Monthly govAccess Vision Software Release
Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 MST
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, Nov 17, 2022 beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, Dec 1, 2022.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Nov 15, 08:51 MST
Nov 17, 2022
govService Release 513 - 16-11-2022 (UK)
Completed - 09:21 AM GMT

Release 513 was deployed successfully last night to UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Nov 17, 05:10 MST
Scheduled - Product Release Notification — 16-11-2022

Release 513 will apply essential updates to the govService platform for our UK customers on 16-11-2022.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-513-November-16-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 15, 08:24 MST
Nov 16, 2022

No incidents reported.

Nov 15, 2022
Granicus Issue Notification: govMeetings - Archive Video Playback - Unsupported Video
Resolved - Granicus Engineering teams have resolved the issue impacting archived video playback. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - Archive Video

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 15, 17:02 MST
Monitoring - Granicus Engineering teams are seeing improvements in archived video playback. Our teams are currently monitoring the application to ensure stability. Further updates will be provided until the issue is fully resolved.
Product: govMeetings - Archive Video

Thank you,
Granicus Customer Support
Nov 15, 13:05 MST
Update - Granicus Engineering teams continue to investigate the issue impacting archived video playback. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings - Archive Video

Thank you,
Granicus Customer Support
Nov 15, 12:04 MST
Investigating - Granicus Engineering teams are currently investigating an "Unsupported Video" error message that is impacting the playback of some archived videos. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - Archive Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 15, 10:38 MST
govService Release 512 - 15th November 2022 (US)
Completed - Release 512 has been successfully deployed to all US govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Nov 15, 08:14 MST
Update - To allow for further testing, Release 512 will now be deployed on Tuesday, 15th of November 2022.

We sincerely apologise for any inconvenience this extension may cause.

Thank you,
Granicus Customer Support
Nov 1, 11:54 MDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 1, 11:52 MDT
Scheduled - Release 512 will apply essential updates to the govService platform for our US customers on the 10th November 2022.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-512-November-2-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 28, 10:30 MDT
Nov 14, 2022
Granicus Issue Notification: govService Platform Outage
Resolved - Granicus Engineering teams have identified and resolved the issue impacting the govService platform outage. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Platform

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 14, 05:24 MST
Monitoring - Granicus Engineering teams have identified and resolved the issue with the govService platform outage. All sites are now accessible and our teams will continue to monitor.

Product: govService Platform

Thank you,
Granicus Customer Support
Nov 14, 04:08 MST
Identified - Granicus Engineering teams have identified the issue with the govService platform outage. Our teams will continue to provide updates on this issue until we have it fully resolved.

Product: govService Platform

Thank you,
Granicus Customer Support
Nov 14, 03:51 MST
Update - We are continuing to investigate this issue.
Nov 14, 03:33 MST
Investigating - Granicus Engineering teams are currently investigating a govService platform outage affecting a subset of UK customers. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Product: govService Platform

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 14, 03:33 MST
← Incident History Powered by Atlassian Statuspage