Identified - The Reports tab in MediaManager contains reports about the performance of your Granicus content. Data for these reports is gathered by leveraging Google Analytics' data systems and capturing all of the relevant viewership activity.
As a result of changes made by Google and how their web analytics data is collected, the Analytics Dashboard is not currently displaying performance data collected after July, 2023. Granicus Engineers are working on this issue as priority with a tentative fix date of Q1 2024.
We apologize for any inconvenience caused by this issue.
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Nov 15, 2023 - 09:07 MST
Update - We are continuing to work on a fix for this issue.
Sep 26, 2023 - 10:28 MDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.
Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies
Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com
If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST
Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.
The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client. Posted on
Dec 01, 2023 - 10:05 MST
Resolved -
Granicus Engineering teams have identified and resolved the issue impacting opening attachments on Legistar/Insite during live meetings. We apologize for any inconvenience this service issue may have caused and thank you for your patience. Product: govMeetings Legistar
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Dec 5, 15:32 MST
Monitoring -
Granicus Engineering teams have implemented a fix for the issue of opening attachments on Legistar/Insite during live meetings. Our teams will continue to monitor the issue for stability. Product: govMeetings Legistar Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Dec 5, 14:05 MST
Investigating -
Granicus Engineering teams are currently investigating issues with opening attachments on Legistar/Insite during live meetings. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Legistar Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Dec 5, 13:39 MST
Completed -
The scheduled maintenance has been completed.
Dec 3, 01:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 MST
Scheduled -
Beginning at 12 AM Central Time on Sunday, December 3rd Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications. All Applications will remain available, but some momentary slowness or disruptions may occur.
Planned System Maintenance Dates/Times: • Sunday, December 3rd (12:00 AM - 2:00 AM CST)
Granicus Customer Support will provide updates during the maintenance period via our Status page.
Nov 27, 09:07 MST
Scheduled -
Release 537 will now apply essential updates to the govService platform for our US customers on November 28, 2023, instead of the previously stated date of November 21, 2023.
Resolved -
Granicus Engineering teams have identified and resolved the issue impacting govService Emails. We apologise for any inconvenience this service issue may have caused and thank you for your patience.
Product: govService Email
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Dec 1, 05:44 MST
Monitoring -
Granicus Engineering teams continue to monitor the issue with delayed emails in GovService Firmstep. Our teams will provide further updates until we have the issue fully resolved.
Product: govService Firmstep Email
Thank you, Granicus Customer Support
Nov 30, 10:04 MST
Identified -
Granicus Engineering teams have identified the issue with delayed emails in govService Firmstep. Our teams will provide further updates until we have the issue fully resolved.
Product: govService Firmstep Email
Thank you, Granicus Customer Support
Nov 30, 08:56 MST
Investigating -
Granicus Engineering teams are currently investigating an issue with delayed email sending in govService Firmstep. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Product: govService Firmstep Email
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Nov 30, 08:35 MST
Completed -
The scheduled maintenance has been completed.
Nov 28, 23:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:30 MST
Scheduled -
On Tuesday, November 28th, at 10.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 21:14 MST
Completed -
The scheduled maintenance has been completed.
Nov 28, 22:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 21:30 MST
Scheduled -
On Tuesday, November 28th, at 09.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 20:57 MST
Completed -
The scheduled maintenance has been completed.
Nov 28, 21:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:30 MST
Scheduled -
On Tuesday, November 28th, at 08.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 09:04 MST
Resolved -
Granicus Engineering teams have identified and resolved the issue impacting site availability for a subset of govAccess Vision clients. We apologize for any inconvenience this service issue may have caused and thank you for your patience. Product: govAccess Vision
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Nov 28, 15:51 MST
Investigating -
Granicus Engineering teams are currently investigating an issue that is impacting site availability for a subset of govAccess Vision clients. We are working as quickly as possible to restore the affected sites, and further updates will be provided as soon as possible.
Product: govAccess Vision
Updates on this issue will continue to be provided on status.granicus.com; for other issues or questions, please contact us at Support.Granicus.com.
Nov 28, 11:15 MST
Resolved -
This incident has been resolved.
Nov 28, 14:43 MST
Identified -
An error in filtering has been identified on the New Host Compliance App for customers who have Address Identification ONLY. When changing between "And" and "Or" filters, an error may occur that makes the "Or" filter remain in place. Our Product and Engineering teams are working on resolving this issue.
Nov 17, 14:26 MST
Completed -
The scheduled maintenance has been completed.
Nov 28, 04:42 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:40 MST
Scheduled -
On Tuesday, November 28th, at 03:40 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 03:39 MST
Completed -
The scheduled maintenance has been completed.
Nov 25, 03:01 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:01 MST
Scheduled -
This is standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Nov 18, 22:57 MST
Release 537 will now apply essential updates to the govService platform for our UK customers on Wednesday, 22 November 2023, instead of the previously stated date of Wednesday, 15 November 2023.
Resolved -
This incident has been resolved.
Nov 22, 19:37 MST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 22, 18:08 MST
Investigating -
Granicus Engineering teams are currently investigating intermittent performance issues for EHQ Australia customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: EHQ Australia
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Nov 22, 17:38 MST
Completed -
The scheduled maintenance has been completed.
Nov 22, 05:45 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 03:45 MST
Scheduled -
On Wednesday, November 22nd, at 03:45 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however we expect intermittent downtime of 90 seconds to our platform. There is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 22, 03:42 MST
Completed -
The scheduled maintenance has been completed.
Nov 22, 03:36 MST
Scheduled -
As part of our ongoing work to future-proof the stability, scalability and security of govService, the Granicus engineering teams will be carrying out an essential Redshift maintenance tomorrow, Wednesday 22nd November, for 30 minutes. This maintenance is isolated to only Redshift and will not affect the main govService platform.
The maintenance will take place on Wednesday, 22nd November, from 3:30 AM GMT.
During the 30-minute maintenance window, Redshift will be in maintenance mode, where customers cannot run queries and data will be missing for this period. We will immediately follow the maintenance with data migration to ensure any missing Redshift data is updated. This maintenance and data migration will be run out of hours.
We apologise for the late notice and thank you for your assistance whilst we continue to provide platform improvements.