Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

ClearCast Operational

OneMeeting PrimeGov Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

SpeakUp Operational

eComment Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

EHQ Australia Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Canada Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ UK Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ US Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Europe Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

govService Release 555 - 22nd Oct 2024 (US) Oct 22, 2024 00:30-04:30 MDT

Release 555 will apply essential updates to the govService platform for all US customers on Tuesday, 22nd Oct 2024.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if there is a transient loss in service, we expect it to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/customersupport/s/article/govService-Release-555-October-16-2024

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Oct 21, 2024 - 00:32 MDT

Past Incidents

Oct 21, 2024

Granicus Issue Notification: govDelivery Email Subject Misconfiguration

Resolved - This incident has been resolved.
Oct 21, 09:25 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 05:12 MDT

Identified - Granicus Engineering teams are currently investigating an issue impacting Email Subject line being misconfigured. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 21, 04:56 MDT

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 02:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 08:55 MDT

Scheduled - On Monday, 21th October 2024, at 12:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 15, 08:55 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 00:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:30 MDT

Scheduled - On Sunday, 20th October 2024, at 10:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 15, 08:52 MDT

Oct 20, 2024

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 22:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:30 MDT

Scheduled - On Sunday, 20th October 2024, at 8:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 15, 08:50 MDT

Oct 19, 2024

govMeetings and govAccess Product Release

Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:01 MDT

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 14, 08:26 MDT

govMeetings Swagit Product Release

Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 MDT

Scheduled - Granicus will be undergoing product maintenance for Swagit application. Granicus systems may be inaccessible while we perform cloud web migration.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 11, 09:44 MDT

Oct 18, 2024

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 04:30 MDT

Scheduled - On Friday, Oct 18th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 16, 10:44 MDT

Granicus Issue Notification: Firmstep Escalation Integration Failures

Resolved - This incident has been resolved.
Oct 18, 04:47 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 07:08 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 17, 06:37 MDT

Update - We are continuing to investigate this issue.
Oct 17, 06:24 MDT

Update - We are continuing to investigate this issue.
Oct 17, 06:23 MDT

Investigating - Granicus Engineering teams are investigating an issue with timed-event and escalation integration failures. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible.

Product: GovService Firmstep

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 17, 06:13 MDT

govAccess Vision Monthly Software Release: Thursday, October 17, 2024

Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update for govAccess Vision will be applied Thursday evening, October 17, 2024 beginning at 9 PM Pacific. The update package for sites hosted outside of the govAccess Vision environment will be available by October 24, 2024.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Oct 15, 15:03 MDT

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 MDT

Scheduled - On Friday, 18th October 2024, at 1am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 7, 05:44 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 01:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 05:41 MDT

Scheduled - On Thursday, 17th October 2024, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 7, 05:41 MDT

Oct 17, 2024

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 23:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 05:40 MDT

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 05:36 MDT

Scheduled - On Thursday, Oct 17th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 7, 05:30 MDT

govService Release 555 - 17th October 2024 (UK)

Completed - Release 555 has been deployed successfully to all govService UK customers.

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-555-October-16-2024

Thank you,
Granicus Customer Support
Oct 17, 05:16 MDT

Update - Release 555 has been deployed successfully to all govService customers and we are now monitoring it closely. We request all customers to raise any issues they are experiencing or questions they have through support.granicus.com

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-555-October-16-2024

Thank you,
Granicus Customer Support
Oct 17, 02:43 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:30 MDT

Scheduled - Release 555 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 17th October 2024.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/customersupport/s/article/govService-Release-555-October-16-2024

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 15, 05:49 MDT

Oct 16, 2024

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

govMeetings Standard Monthly Maintenance: Friday, October 11th

Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 MDT

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Oct 7, 05:30 MDT

Oct 11, 2024

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 01:00 MDT

Scheduled - On Monday, Oct7th 2024, at 12am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 7, 01:00 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:01 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 05:21 MDT

Scheduled - On Sunday, 6th October 2024, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 1, 05:21 MDT