Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

ClearCast Operational

OneMeeting PrimeGov Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

SpeakUp Operational

eComment Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

EHQ Australia Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Canada Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ UK Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ US Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Europe Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Smartgov Scheduled Maintenance - Platform Downtime - 5th October 2024 8:00am MDT Lasting 3 Hours Oct 5, 2024 08:00-11:00 MDT

Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the Smartgov application. The Smartgov Platform and Reporting will be unavailable during this maintenance period. When the system comes back online, customers should check their scheduled jobs as a restart may be required to re-enable the job processor at your site.
Posted on Sep 26, 2024 - 12:12 MDT

govDelivery Scheduled Maintenance: Sunday, October 6th, 2024 - 12 AM CDT Oct 6, 2024 00:00-00:30 MDT

Beginning at 12 AM Central Time on Sunday, October 6th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, October 6th (12:00 AM - 12:30 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Sep 20, 2024 - 13:06 MDT

EngagementHQ UK & EU Scheduled Maintenance Oct 6, 2024 21:00-23:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2024 - 05:18 MDT

Scheduled - On Sunday, 6th October 2024, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 01, 2024 - 05:18 MDT

EngagementHQ CA Scheduled Maintenance Oct 6, 2024 23:00 - Oct 7, 2024 01:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2024 - 05:21 MDT

Scheduled - On Sunday, 6th October 2024, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 01, 2024 - 05:21 MDT

EngagementHQ US Scheduled Maintenance Oct 7, 2024 00:00-02:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 07, 2024 - 01:00 MDT

Scheduled - On Monday, Oct7th 2024, at 12am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Oct 07, 2024 - 01:00 MDT

Past Incidents

Oct 4, 2024

govMeetings Swagit Product Release

Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 MDT

Scheduled - Granicus will be undergoing product maintenance for Swagit application. Granicus systems may be inaccessible while we perform cloud web migration.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 27, 17:10 MDT

Oct 3, 2024

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 04:30 MDT

Scheduled - On Thursday, Oct 3rd 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Oct 1, 05:14 MDT

govService Release 554 - 1st October 2024 (US)

Completed - Release 554 has been deployed successfully to all govService US customers.

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

Thank you,
Granicus Customer Support
Oct 3, 00:22 MDT

Verifying - Release 554 has been deployed successfully to all govService US customers and we are now monitoring it closely. We request all customers to raise any issues they are experiencing or questions they have through support.granicus.com

You can review the release notes at [add direct url link- https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

Thank you,
Granicus Customer Support
Oct 1, 02:18 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 02:00 MDT

Scheduled - Release 554 will apply essential updates to the govService platform for all US customers on Tuesday, 1st October 2024.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 1, 00:50 MDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Sep 30, 2024

EngagementHQ UK Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 22:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 MDT

Scheduled - On Monday, Sept 30th 2024, at 10 pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 mins.
Sep 30, 04:19 MDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

Granicus Issue Notification: govMeetings MediaManager Intermittent Issues

Resolved - Granicus Engineering teams have identified and resolved the issue impacting the ability to log in and access MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings MediaManager

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 06:03 MDT

Investigating - Granicus Engineering teams are currently investigating an issue impacting the ability to log in and access MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 05:27 MDT

govMeetings Standard Monthly Maintenance: Friday, September 27th

Completed - The scheduled maintenance has been completed.
Sep 28, 03:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 23:00 MDT

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Sep 23, 09:16 MDT

govDelivery STAGE Environment scheduled maintenance: Saturday, September 28th, 2024 - 12:00 AM CDT

Completed - The scheduled maintenance has been completed.
Sep 28, 00:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 MDT

Scheduled - Beginning at 12 AM Central Time on Saturday, September 28th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications.
Sep 19, 10:42 MDT

Sep 27, 2024

govMeetings Swagit Product Release

Completed - The scheduled maintenance has been completed.
Sep 27, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:01 MDT

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 03:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 01:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 10:23 MDT

Scheduled - On Friday, Sept 27th 2024, at 1:30am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Sep 11, 10:23 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 10:10 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 10:07 MDT

Scheduled - On Thursday, Sept 26th 2024, at 11pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 11, 10:07 MDT

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 10:03 MDT

Scheduled - On Thursday, Sept 26th 2024, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 11, 09:51 MDT

Sep 26, 2024

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 06:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:30 MDT

Scheduled - On Thursday, Sept 26th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 11, 09:46 MDT

Sep 25, 2024

Granicus Issue Notification: govMeetings Novus Agenda

Resolved - Granicus Engineering teams have identified and resolved the issue impacting the ability to generate, update, and publish agenda packets. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings Novus Agenda

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 25, 10:38 MDT

Monitoring - A fix has been implemented for the issue with Novus Agenda that is impacting the ability to generate, update, and publish agendas. Our teams are monitoring the results.

Product: govMeetings Novus Agenda

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 17:24 MDT

Update - A hotfix will be deployed soon for the issue with Novus Agenda that is impacting the ability to generate, update, and publish agenda packets.

Product: govMeetings Novus Agenda.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 15:31 MDT

Identified - Granicus engineering teams have identified the issue with Novus Agenda packet generation and will provide an update once we have implemented a fix. Our teams are working on this issue as priority.
Product: govMeetings Novus Agenda

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 11:22 MDT

Update - Granicus engineering teams have identified the issue with Novus Agenda packet generation and will provide an update once we have implemented a fix. Our teams are working on this issue as priority.
Product: govMeetings Novus Agenda

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 11:21 MDT

Update - We are continuing to investigate the issue and will provide an update once we have identified and implemented a fix. Thank you for your continued patience.

Granicus Customer Support
Sep 23, 22:12 MDT

Update - Granicus Engineering teams are continuing to investigate an issue with Novus Agenda that is impacting the ability to generate, update, and publish agenda packets. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Novus Agenda

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 23, 13:27 MDT

Investigating - Granicus Engineering teams are currently investigating an issue with Novus Agenda that is impacting the ability to generate, update, and publish agendas. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Novus Agenda

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 23, 09:54 MDT

govService Release 554 - 25th September 2024 (UK)

Completed - Release 554 has been deployed successfully to all govService customers.

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

Thank you,
Granicus Customer Support
Sep 25, 05:17 MDT

Update - Release 554 has been deployed successfully to all govService customers and we are now monitoring it closely. We request all customers to raise any issues they are experiencing or questions they have through support.granicus.com.

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

Thank you,
Granicus Customer Support
Sep 25, 01:33 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:30 MDT

Scheduled - Release 554 will apply essential updates to the govService platform for all customers in the UK and Ireland this Wednesday, 25th September 2024.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/customersupport/s/article/govService-Release-554-September-25-2024

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 24, 21:30 MDT

Sep 24, 2024

Granicus Issue Notification: govMeetings Legislate Login Issue

Resolved - The incident has now been resolved, if you require further assistance please contact Granicus Support.

Thank you
Sep 24, 19:58 MDT

Monitoring - A fix has been implemented to resolve the login issues impacting some users, with our Engineers continuing to monitor the situation.

Thank you,
Granicus Support
Sep 24, 19:38 MDT

Investigating - We are currently investigating an issue where some users cannot login to Legislate. Administrative users can still login and access the system. We will continue to provide updates as more information comes to hand.

Thank you,
Granicus Support
Sep 24, 19:10 MDT

Granicus Issue Notification: Host Compliance Connection Issues

Resolved - Granicus Engineering teams have resolved the issue impacting Host Compliance connectivity. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService - Host Compliance

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 11:18 MDT

Update - Granicus Engineering teams are currently optimizing the Host Compliance application as a result of the recent connection issues. Whilst our teams are working through this, customers may experience temporary degradation whilst connecting to the Host Compliance application.
Additionally, we have paused some background jobs which are our site crawlers. This may result in some temporary delays presenting that data.
We apologize for the inconvenience and we thank you for your patience whilst our teams work through this. We will continue to provide updates on this until we have the issue fully resolved.

Product: govService Host Compliance

Thank you,
Granicus Customer Support
Sep 18, 11:35 MDT

Monitoring - Granicus Engineering teams have resolved the issue affecting some customers whilst connecting to the Host Compliance application. Our teams will continue to monitor the situation.
Product: govService Host Compliance

Thank you,
Granicus Customer Support
Sep 18, 05:37 MDT

Investigating - Granicus Engineering teams have noticed an issue that is affecting some customers when they access certain sections of the application. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Host Compliance

Thank you,
Granicus Customer Support
Sep 18, 04:49 MDT

Investigating - Granicus Engineering teams are currently investigating an issue affecting some customers connecting to the Host Compliance application. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService - Host Compliance

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 17, 12:12 MDT

Sep 23, 2024

Sep 22, 2024

No incidents reported.

Sep 21, 2024

govMeetings and govAccess Product Release

Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:00 MDT

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 13, 06:50 MDT

Sep 20, 2024

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 01:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 07:04 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 07:03 MDT

Scheduled - On Wednesday, Sept 18th 2024, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2.5 hours.
Sep 17, 07:03 MDT