All Systems Operational

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Current System Status for Granicus Services and Applications.

govDelivery - Communications ? Operational
GovDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
SpeakUp Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
govRecords - Records Management ? Operational
ROAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
February 22nd: IQM2 Data Center Migration Feb 22, 22:00 - Feb 23, 00:00 MST
To ensure our solutions continue to meet our high availability and security standards, we will be moving the IQM2 applications (Agendas and Minutes, Civic Streaming, Boards and Commissions, and eSignature) to the Granicus Cloud that adheres to the top certification requirements. During this planned maintenance window, all IQM2 services will be unavailable.

Planned System Maintenance Date/Time:
Friday, February 22nd from 10:00 pm – 12:00 am MT

Do you need to do anything?
If you currently whitelist IQM2 IP addresses, you will be required to whitelist the new address block or Cname of the Granicus East Cloud before February 22, 2019. You can find more information here: https://granicus.com/wp-content/uploads/application/pdf/2019-IQM2-Data-Center-Move.pdf.

If you have any questions, please contact us at:
Web: support.granicus.com
Email: support@granicus.com
Status: status.govdelivery.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Posted on Feb 14, 07:36 MST
Past Incidents
Feb 21, 2019

No incidents reported today.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019
Product Release Notification
Completed - The scheduled maintenance has been completed.
Feb 16, 00:47 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 MST
Scheduled - Granicus will be undergoing product maintenance. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review What's New in this release.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Feb 15, 19:26 MST
Feb 14, 2019
Peak - Packet generation errors
Resolved - We have addressed the issue with Peak packet generation, and it is functioning as expected.

We appreciate your patience and apologize for any inconvenience this may have caused.
Feb 14, 10:19 MST
Monitoring - We identified a connection issue with packet generation in Peak and are addressing it. Packet generation may be intermittently available at this time.
Feb 14, 09:48 MST
Identified - We have identified the issue and are working to restore functionality. We appreciate your continued patience!
Feb 14, 09:28 MST
Investigating - We are currently investigating packet generation errors inside of Peak. We thank you for your patience!
Feb 14, 09:00 MST
Feb 13, 2019
Peak - Packet Generation Errors
Resolved - We have addressed the issue with Peak packet generation, and it is functioning as expected.

We appreciate your patience and apologize for any inconvenience this may have caused.
Feb 13, 09:58 MST
Monitoring - We identified a connection issue with packet generation in Peak and are addressing it. Packet generation may be intermittently available at this time.

Thank you for your patience!
Feb 13, 09:41 MST
Identified - We have identified the issue and are working to restore functionality. We appreciate your continued patience!
Feb 13, 08:48 MST
Investigating - We are currently investigating packet generation errors inside of Peak. We thank you for your patience!
Feb 13, 08:12 MST
Feb 12, 2019
[GovAccess Vision Websites] Brief service Interruptions
Resolved - Configuration change to load balancer resolved the issue.
Feb 12, 13:03 MST
Identified - We have identified a connection issue with the load balancer and have changes being made to adjust.
Feb 12, 12:45 MST
Update - We are still experiencing the brief outages and are working to identify and resolve the root cause.
Feb 12, 12:04 MST
Investigating - We have experienced several 2-4 minute interruptions of access to about 70 sites this morning and are investigating the cause.
Feb 12, 11:10 MST
Granicus Issue Notification: Disruption in service for multiple Granicus govMeetings and govAccess Applications
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: We experienced a disruption in service for multiple govMeetings applications as well as Civca CMS. Our technical teams were able to implement a fix to restore service.
Product: Media Manager, Live/Archive Video, Legistar, Boards & Commissions, Peak, Insite, iLegilsate,

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 12, 05:30 MST
Identified - Our technical teams believe they have identified the cause of the issue and are working to resolve it and restore service as quickly as possible.
Feb 12, 05:08 MST
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: We are continuing to experience a disruption in service for Legistar and Civca CMS. Additionally we are seeing service disruptions for Media Manager and other govMeetings applications. Our engineers are continuing to work to restore service to all affected applications at this time.
Product: Media Manager, Live/Archive Video, Legistar, Boards & Commissions, Peak, Insite, iLegilsate,

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 12, 03:11 MST
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing a disruption in service for Legistar and Civica CMS sites as well as intermittent performance issues for archive video. Our engineers are working to resolve the issue as quickly as possible.
Product: Legistar, Civica CMS, Archived Video

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 12, 02:00 MST
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019
Boards & Commissions Release and Standard Maintenance for govMeetings/govAccess Applications
Completed - The scheduled maintenance has been completed.
Feb 9, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 MST
Scheduled - Granicus technical teams will be performing standard datacenter maintenance which includes important security and system updates for our govMeetings and govAccess applications. Although we take steps to keep the system online and usable during the maintenance you may encounter service interruptions.

Correction: Please note: this maintenance does include product updates for Boards & Commissions. The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. No action is required on your end.

We appreciate your cooperation and thank you for being a valued Granicus customer.
Feb 7, 09:47 MST
Feb 7, 2019

No incidents reported.

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