Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.

Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies

Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com

If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.

Feb 08, 2023 - 12:42 MST
Monitoring - The broader release of Microsoft's hotfix is complete. The fix can be found in the following update channels of Microsoft 365:

Beta Channel Version 2303, Build 16224.20000
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Monthly Enterprise Channel Version 2301 (Build 16026.20238)
Monthly Enterprise Channel Version 2212 (Build 15928.20298)
All builds and versions of the Semi-Annual Enterprise Channel


If you continue to experience compatibility issues with Legistar's Word integration after updating to the latest version of Word, please contact Customer Support at https://support.granicus.com.

Thank you,
Granicus Customer Support

Mar 14, 2023 - 16:53 MDT
Update - The Granicus engineering team has completed testing a hotfix from Microsoft that resolves the compatibility issues Legistar has been experiencing with Word versions 2210 and above. The hotfix is now available in Word versions in the following Microsoft 365 update channels:

Beta Channel Version 2303, build 16224.20000.
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)

Microsoft has communicated that they expect to release the fix to all other update channels by the end of March. We will make another status update when this broader release occurs.

If you are not currently using one of the channels above and would like to access the hotfix before the broader release, Microsoft provides this guide for switching update channels: https://learn.microsoft.com/en-us/deployoffice/updates/change-update-channels

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at https://support.granicus.com.

Thank you,
Granicus Customer Support

Mar 09, 2023 - 10:25 MST
Update - The Granicus engineering team is testing a hotfix from Microsoft that addresses the compatibility issues Legistar has been experiencing with Word versions 2210 and above. Once the hotfix is validated, Microsoft will move forward with releasing the fix more broadly. We will provide more details on the timeline and instructions for updating once Microsoft finalizes that information. Microsoft has committed to expediting the roll-out of this fix and the Granicus team is working to test the hotfix as quickly as possible.

Thank you,
Granicus Customer Support

Mar 03, 2023 - 12:04 MST
Update - Legistar continues to experience compatibility issues with Word versions 2210 and above. After reviewing our hotfix request, Microsoft has committed to resolving the issue. Granicus engineering teams will continue to work closely with Microsoft throughout this process and another update will be available the week of February 27th. 

Thank you,
Granicus Customer Support

Feb 16, 2023 - 16:49 MST
Identified - Legistar is currently experiencing compatibility issues with the latest versions of Word from Microsoft 365, this includes Word versions 2210 and later. Microsoft was able to identify the root cause of this issue and we have worked with them to submit a "hotfix" request, which is now under review.

As a temporary workaround, we recommend rolling back to a previous version of Word, version 2209 or below. Microsoft has confirmed that the code causing this issue was introduced in version 2210 and persists in newer versions. We have the following support page with information about rolling back and troubleshooting the issue:

Compatibility Issue with Legistar's Word Integration

We apologize for this issue and understand that rolling back is not a tenable solution for the long-term. Granicus is continuing to work with Microsoft and doing everything we can to implement potential fixes on our end.

Updates on this issue will continue to be provided on https://status.granicus.com, for other issues or questions, please contact us at https://support.granicus.com.

Thank you,
Granicus Customer Support

Feb 13, 2023 - 14:11 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
govService Release 520 - 28-03-2023 (US) Mar 28, 2023 04:00-05:00 MDT
Release 520 will apply essential updates to the govService platform for our US customers on Tuesday, 28th March, 2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-520-March-22-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Posted on Mar 20, 2023 - 06:27 MDT
Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

Mar 23, 09:03 MDT
Mar 24, 2023
Mar 23, 2023
Completed - Release 520 was deployed successfully to UK govService customers.

Release 520 will be available for our US govService customers next Tuesday.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-520-March-22-2023

Mar 23, 09:55 MDT
Scheduled - Product Release Notification — 22-03-2023

Release 520 will apply essential updates to the govService platform for our UK customers this Wednesday, 22-03-2023. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-520-March-22-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Mar 20, 06:20 MDT
Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:30 MDT
Scheduled - Beginning at 11:30 PM Central Time on Wednesday, March 22nd Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications.

During the maintenance period, the the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Wednesday, March 22nd (11:30 PM - 12:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (STAGE environment) via stage-admin.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) STAGE environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

Thank you,
Granicus Customer Support

Mar 17, 07:49 MDT
Mar 21, 2023
Resolved - Granicus Engineering teams have identified and resolved this issue impacting govService Email deliveries. We apologise for any inconvenience this incident may have caused, and thank you for your patience.

If you have further questions or want more information about this resolved issue, please get in touch with us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Mar 21, 09:35 MDT
Monitoring - Granicus Engineering teams have identified and rectified the incident with email delays and arrival. Our teams will continue to monitor the incident until it is fully resolved.

We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Thank you,
Granicus Customer Support

Mar 20, 11:18 MDT
Update - Granicus Engineering teams are still investigating this issue as a priority. We apologise for any inconvenience this issue may have caused, and thank you for your patience.

Thank you,
Granicus Customer Support

Mar 20, 08:09 MDT
Investigating - Granicus Engineering teams are currently investigating intermittent mailbox delay issues for UK-based customers. Our teams are prioritising this issue, and further updates will be provided as soon as possible.

Product: govService - Firmstep

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Mar 20, 07:01 MDT
Mar 20, 2023
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:01 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, March 19th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, March 19th (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

Mar 9, 13:09 MST
Mar 18, 2023
Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:02 MDT
Update - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, March 16, 2023 beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess Vision environment will be updated on Thursday, March 23, 2023.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.

Mar 13, 14:40 MDT
Scheduled - Granicus will not be performing the monthly release to govAccess Vision clients on February 16, 2023. The release has been delayed until March due to the need to conduct additional tests for quality and stability prior to publishing. The regularly scheduled monthly software update set for February 16, 2023 will be released on March 16, 2023 beginning at 9 PM Pacific.

Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, March 23, 2023.

Feb 15, 15:24 MST
Mar 16, 2023

Unresolved incident: Granicus Response to Recent Decision by Twitter to Discontinue its Free API.

Mar 15, 2023

No incidents reported.

Mar 14, 2023
Completed - Release 519 has been deployed successfully to all customers.

You can review all of the product release notes at https://support.granicus.com/s/article/Release-Notes.

Thank you,
Granicus Customer Support

Mar 14, 09:16 MDT
Scheduled - Release 519 will apply essential updates to the govService platform for our US customers this Tuesday, 14th March 2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-519-March-8-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Mar 9, 05:23 MST
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.