Granicus Issue Notification: GXI E - Analytics and message engagement data not updating
Update - Analytics data processing remains restored and catch-up is progressing well. The majority of delayed data is now flowing through, and dashboards are continuing to refresh with more current information. Some customers may still briefly see residual lag while the remaining backlog finishes processing. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.
Sep 30, 2026 - 07:38 MDT
Update - Granicus Engineering has restored analytics data processing, and update pipelines are running again. Some customers may continue to see outdated information in analytics dashboards, including recent message send activity and related open and click tracking, while accumulated data is processed.

Core messaging and platform services remain available. Catch-up may take a few hours; if data freshness is restored sooner, we will notify customers at that time. Our next update will be shared once analytics data is current, or earlier if there is a material change.
Sep 30, 2026 - 04:51 MDT
Identified - Granicus Engineering continues to make progress restoring analytics and message engagement data updates. Work is underway to bring dashboards current, including recent message send activity and related open and click tracking.

Core messaging and platform services remain available. Some analytics data may still appear outdated until recovery is complete. We will share another update as progress continues.
Sep 30, 2026 - 04:06 MDT
Investigating - Granicus Engineering is investigating an issue affecting our analytics platform. Some customers may notice that recent message send activity, as well as related open and click tracking, is not updating in dashboards.

Core messaging and platform services remain available. This issue is limited to the timely refresh of analytics and engagement reporting data.
We are actively working to restore normal data updates and will share further information as it becomes available.
Sep 30, 2026 - 03:39 MDT
Granicus Issue Notification: Simpleview CRM
Update - A fix has been developed for the authentication issue affecting some users of the Simpleview CRM Outlook Integration. The fix is currently undergoing validation and is expected to be deployed once that process is complete. Users who recently reset their password or entered new credentials may continue to experience authentication failures until the fix is in place. We will provide another update once the deployment is complete.
Sep 30, 2026 - 06:59 MDT
Identified - We have identified the cause of the authentication issue affecting some users of the Simpleview CRM Outlook Integration. Users who have recently reset their password or entered new credentials may experience authentication failures. Our team is working on a fix and validating the solution. We will provide additional updates as they become available.
Sep 29, 2026 - 16:34 MDT
Investigating - We are investigating reports that some users may be unable to authenticate to the Simpleview CRM Outlook Integration. Our team is actively working to identify the cause and will provide additional updates as more information becomes available.
Sep 29, 2026 - 14:10 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - ANZ Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
Swagit Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Degraded Performance
CRM Degraded Performance
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Indigov Operational
Indigov CRM - US House Operational
Indigov CRM - State & Local Operational
Indigov Websites - US House Operational
Indigov Websites - State & Local Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

govService Release 585 - 6th Oct 2026 (US) Oct 6, 2026 01:00-05:30 MDT

Release 585 will apply essential updates to the govService platform for all US customers on Tuesday, 6th Oct 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release585-schedule

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Sep 23, 2026 - 06:16 MDT

govService - SRM - OneView Dynamics Server Maintenance Oct 9, 2026 20:00-21:00 MDT

We will perform a planned maintenance to a OneView Dynamics server related to the sign-in process to improve reliability. This work is scheduled for October 9th, 2026, 8:00 PM MT, and is expected to last up to 1 hour.

During this window, sign-in to OneView Dynamics will be unavailable. Users who are already signed in may be able to continue working; new sign-in attempts will not succeed until maintenance is complete. No lasting impact is expected after the work is finished.
Posted on Sep 24, 2026 - 17:49 MDT

SmartGov Scheduled Maintenance, October 11th, 2026 - 2:00am EST Oct 11, 2026 00:00-03:00 MDT

Scheduled downtime: 10/11/2016 2:00 AM - 5:00 AM EST
Granicus technical teams will be performing maintenance affecting our Production environments for Smartgov Portal and Smartgov Backoffice.

The system will be unavailable on Sunday, October 11th from 2:00 AM to 5:00 AM Eastern Time due to the scheduled system maintenance.

We appreciate your patience as we perform routine updates to help keep services secure and reliable.
Posted on Sep 30, 2026 - 08:58 MDT

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, Oct. 11, 2026 - 12 AM CDT Oct 11, 2026 23:00 - Oct 12, 2026 01:00 MDT

Beginning at 12 AM Central Time on Sunday, October 11, 2026, Granicus technical teams will be performing maintenance affecting our Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, October 11 (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Posted on Sep 28, 2026 - 13:14 MDT

Sep 30, 2026

Unresolved incidents: Granicus Issue Notification: GXI E - Analytics and message engagement data not updating, Granicus Issue Notification: Simpleview CRM.

Sep 29, 2026

Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - This incident has been resolved.
Sep 29, 12:49 MDT
Monitoring - We have identified and mitigated the issue affecting portions of the OneMeeting platform.
Customers may have experienced slow page loads, connection failures, prolonged loading screens, or difficulty accessing meeting-related functionality. Our teams identified a service capacity issue affecting backend connectivity and implemented corrective actions to restore normal operations.
Service functionality has recovered and we are actively monitoring the environment to ensure stability. Users who continue experiencing loading issues may need to refresh their browser session.
We will continue monitoring and provide additional updates as necessary.
Sep 29, 12:48 MDT
Update - We are currently investigating a service disruption affecting portions of the OneMeeting platform.
Customers may experience slow page loads, delays when accessing meeting content, or issues connecting to certain application features. Our Engineering, Infrastructure, and Support teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your operations and will continue to provide updates through our Status Page as additional information becomes available.
Thank you for your patience while we work to resolve the issue.
Sep 29, 10:51 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 29, 10:29 MDT
Host Compliance Release #22.1 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 04:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:30 MDT
Scheduled - Granicus technical teams will be implementing patch Release #22.1 in the production environment on 28th September 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 6 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 28, 08:16 MDT
EngagementHQ Scheduled Maintenance - US
Completed - The scheduled maintenance has been completed.
Sep 29, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 01:31 MDT
Scheduled - On Tuesday, 29th September, 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:28 MDT
govService Release 585 - 29th Sept 2026 (UK)
Completed - The scheduled maintenance has been completed.
Sep 29, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:30 MDT
Scheduled - Release 585 will apply essential updates to the govService platform for all customers in the UK and Ireland this Tuesday, 29th Sept 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release585-schedule

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 23, 05:31 MDT
EngagementHQ Scheduled Maintenance - CA
Completed - The scheduled maintenance has been completed.
Sep 29, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:30 MDT
Scheduled - On Monday, 28th September, 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:26 MDT

Sep 28, 2026

EngagementHQ Scheduled Maintenance- UK & EU
Completed - The scheduled maintenance has been completed.
Sep 28, 23:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:31 MDT
Scheduled - On Monday, 28th September, 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:23 MDT
Granicus Issue Notification: Simpleview CRM EIC Integration
Resolved - This incident has been resolved.
Sep 28, 16:11 MDT
Investigating - We are investigating an issue impacting the EIC Integration within the Simpleview CRM. Affected users may be unable to create or update EIC calculations because the required Location field is not populating with available values.

Our engineering team is actively investigating the issue and is working with the integration provider to determine the cause and restore normal functionality.
Sep 28, 11:15 MDT
Granicus Issue Notification: govService SmartGov
Update - Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 14:13 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 14:13 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SmartGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 12:55 MDT
EngagementHQ Scheduled Maintenance- ANZ
Completed - The scheduled maintenance has been completed.
Sep 28, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 04:30 MDT
Scheduled - On Monday, 28th September, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:20 MDT
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:01 MDT
Scheduled - This is our standard monthly patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Sep 13, 20:39 MDT
Granicus Maintenance Notification: govService - SRM OneView Security Patches
Completed - The scheduled maintenance has been completed.
Sep 28, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 MDT
Scheduled - Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on September 28th, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.
Sep 8, 09:29 MDT
Host Compliance Release #22 2026
Completed - The scheduled maintenance has been completed.
Sep 28, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:30 MDT
Scheduled - Granicus technical teams will be implementing Release #22 in the production environment on 27th September 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 24, 06:06 MDT

Sep 27, 2026

Granicus Issue Notification: govService Openforms
Resolved - This incident has been resolved.
Sep 27, 20:21 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OpenForms. We are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OpenForms

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com
Sep 27, 19:37 MDT

Sep 26, 2026

govQA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:01 MDT
Scheduled - Granicus technical teams will be performing monthly Patching maintenance which includes important security and system update in our Production environment for GovQA. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Sep 11, 18:37 MDT
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Sep 11, 18:34 MDT

Sep 25, 2026

govMeetings Peak - Peak Packet Generation Delays
Resolved - This incident has been resolved.
Sep 25, 16:18 MDT
Identified - We have identified the cause of the issue impacting packet generation within Peak and are actively implementing a fix. Packet generation requests may continue to experience delays while remediation efforts are underway.

The queued requests are expected to clear gradually as the fix is applied and processing returns to normal. We recommend allowing additional time for existing packet generation requests to complete and do not retry.

We apologise for any inconvenience this may cause and appreciate your patience. We will provide a further update once service has returned to normal operations.
Sep 25, 10:19 MDT
Investigating - We are currently investigating an issue impacting packet generation within Peak. Customers may experience delays while generating packets. Some packet generation requests may take longer than usual to complete during this time. We recommend allowing additional time for processing before retrying a request. Our engineering teams are actively working to restore normal service as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience while we work toward resolution.
Sep 25, 09:59 MDT
Agenda OE (OneMeeting) Schedule Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 MDT
Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
Sep 15, 11:22 MDT
govAccess Vision Website Availability Issues
Resolved - The issue affecting the availability of some websites has been resolved, and services have been restored. Our engineering team has confirmed recovery and will continue to monitor the environment to ensure ongoing stability.

We sincerely apologise for the disruption and appreciate your patience while we worked to restore service.
Sep 25, 05:59 MDT
Investigating - We are currently investigating an issue affecting the availability of some govAccess Vision websites. Our Engineering team is actively working to identify the cause and restore service as quickly as possible.

We apologise for the inconvenience and will provide further updates as more information becomes available.
Sep 25, 05:46 MDT
GovAccess Vision release- gova-2026.3.715.0
Completed - The scheduled maintenance has been completed.
Sep 25, 04:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:30 MDT
Scheduled - On Thursday, May 24th Sept, 2026, at 9:30 PM PST,
Granicus will perform a standard maintenance for Vision. There will be a scheduled downtime for 6 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.

You can review the release notes in detail at:
https://support.granicus.com/s/article/What-s-New-in-CMS-VE-2026?language=en_US
Sep 22, 07:33 MDT
govService - SRM - OneView Dynamics Product Release
Completed - The scheduled maintenance has been completed.
Sep 25, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 MDT
Scheduled - We are excited to announce the latest update to OneView Dynamics, designed to enhance your experience and improve functionality. This release is planned to happen September 24th, 2026, 7:00 PM MT and is expected to last approximately 4 hours. You may experience downtime from 5 to 30 minutes during that period.

Release notes will be published here:
https://support.granicus.com/s/article-group/a8CVq000000CI2nMAG/service-request-management-advanced-oneview-release-notes.

For those who have a STAGE environment, we invite you to explore it.

Thank you for your continued support and feedback.
Sep 20, 19:11 MDT

Sep 24, 2026

govService - SRM - OneView EE Product Release
Completed - The scheduled maintenance has been completed.
Sep 24, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:00 MDT
Scheduled - Dear Valued Customer,

We are excited to announce the latest update to OneView EE, designed to enhance your experience and improve functionality. This release is planned to happen September 24th, 2026, 7:00 PM MT. No downtime is expected.

Release notes will be published here: https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-E-E
Sep 20, 19:08 MDT
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Update - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 15:59 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 15:59 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 24, 14:45 MDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Host Compliance Release #21.1 2026
Completed - The scheduled maintenance has been completed.
Sep 21, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:30 MDT
Scheduled - Granicus technical teams will be implementing patch Release #21.1 in the production environment on 20th September 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 4 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 18, 05:42 MDT

Sep 20, 2026

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, September 20, 2026 - 12 AM CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, September 20, 2026, Granicus technical teams will be performing maintenance affecting our Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, September 20 (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Sep 8, 07:51 MDT

Sep 19, 2026

govMeetings Scheduled Maintenance Release: Sep 18, 2026 22:00 MDT
Completed - The scheduled maintenance has been completed.
Sep 19, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 10, 08:27 MDT
Simpleview CRM and Extranet: Server Patching Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:01 MDT
Scheduled - We are reaching out to let you know about scheduled maintenance for your Simpleview CRM and Extranet environment.

As part of our ongoing platform maintenance, we will be applying operating system patches and restarting all related servers. This work helps keep your environment secure, current, and running reliably.

What to Expect
-Your CRM and Extranet sites may be intermittently unavailable as servers are patched and restarted.
-These interruptions are typically brief as each server comes back online.
-No action is required on your part.
-Once maintenance is complete, services will automatically return to normal.

We have scheduled this work during off-hours to minimize disruption and will closely monitor the environment throughout the window.
If you have any questions or concerns, please don't hesitate to reach out to our Support team.
Sep 16, 02:29 MDT

Sep 18, 2026

GovAccess OpenCities - Intermittent Availability Issues Impacting Some Websites
Resolved - Availability for impacted govAccess OpenCities US websites has been restored. Sites are currently performing normally, and no further intermittent outages are being observed.
We apologize for the earlier disruption and thank you for your patience. Our Engineering team continues to review the incident to help prevent recurrence.
Sep 18, 10:27 MDT
Monitoring - Service for affected govAccess OpenCities customer websites in the United States has stabilized, and sites are currently performing normally. Our Engineering team continues to actively monitoring the platform to help ensure continued stability.
We apologize for any earlier disruption and appreciate your patience. We will provide a further update once our investigation is complete.
Sep 18, 06:36 MDT
Investigating - Granicus Engineering is currently investigating an issue impacting availability for a subset of govAccess OpenCities customer websites in the United States.

Affected sites may experience intermittent unavailability or flapping (brief periods of downtime followed by recovery). We are actively working to identify the cause and restore stable service as quickly as possible.

We apologize for any disruption this may cause and appreciate your patience while we investigate. We will provide an update as soon as additional information is available.
Sep 18, 06:03 MDT
govMeetings Scheduled Maintenance Release: Sep 17, 2026 23:00 MDT
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 MDT
Scheduled - Granicus will be undergoing product maintenance for govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 10, 08:25 MDT

Sep 17, 2026

GovQA Release 26.9.1 - 17 September 2026
Completed - The scheduled maintenance has been completed.
Sep 17, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 15:27 MDT
Scheduled - Release 26.9.1 will apply essential updates to GovQA on 17 September 2026.

The release is planned to start at 10:30 PM EDT and to last for approximately 2 hours.

During the release, some modules may be unavailable and some errors may be encountered.

We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 15, 09:02 MDT

Sep 16, 2026

Simpleview CRM and Extranet: Fusion Reactor License Update
Completed - The scheduled maintenance has been completed.
Sep 16, 23:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 MDT
Scheduled - We're reaching out to let you know about a brief maintenance activity planned for your Simpleview CRM and Extranet environment.

As part of our ongoing platform maintenance, we'll be updating our monitoring software and restarting related services. This work helps us continue proactively monitoring the health and performance of your CRM and Extranet sites.

What to Expect
-Your CRM and Extranet sites may be temporarily unavailable for approximately 2-3 minutes during the maintenance window.
-No action is required on your part.
-Once the maintenance is complete, services will automatically return to normal.

We've scheduled this work during off-hours to minimize any disruption and will closely monitor the environment throughout the process.

If you have any questions or concerns, please don't hesitate to reach out to our Support team.

Best regards,
Granicus Destinations Team
Sep 15, 00:47 MDT
Granicus Issue Notification: govDelivery Communications Cloud-Communications Cloud 2FA Voice Authentication Issues
Resolved - This incident has been resolved.
Sep 16, 19:31 MDT
Monitoring - The issue affecting Communications Cloud voice-call delivery has been resolved.

Customers may have experienced delays or failures receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice communication workflows. Our engineering teams investigated the issue, implemented corrective actions, and validated that voice-call delivery has been restored.

Customers using voice-based 2FA should now be able to authenticate successfully. SMS-based authentication remained available throughout the incident.

We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Sep 16, 13:34 MDT
Update - We are currently investigating an issue affecting voice call delivery within Communications Cloud. Customers may experience delays or failures when receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice notification services.
Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.

Impact: Some customers may experience delayed or failed voice call delivery, which may affect voice-based authentication and other voice communication workflows.
Sep 16, 10:54 MDT
Investigating - We are currently investigating an issue affecting customers who use voice-call based two-factor authentication (2FA) within Communications Cloud. Impacted users may not receive their authentication phone call and could be unable to complete the login process.

At this time, the issue appears to be limited to voice-call authentication. Users who authenticate using SMS-based 2FA are not expected to be impacted.

Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.
Sep 16, 10:53 MDT
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