Granicus Response to Recent Decision by Twitter to Discontinue its Free API
Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.

Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies

Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com

If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

Uptime over the past 90 days. View historical uptime.
govDelivery - Communications
Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda
Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak
Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast
Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content
Operational
govAccess Vision CMS
Operational
govAccess Civica CMS
Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management
Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
govService Release 533 - 09-26-2023 (US) Sep 26, 2023 04:00-05:00 MDT
Release 533 will apply essential updates to the govService platform for our US customers on Tuesday, 09-26-2023

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-533-September-20-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 18, 2023 - 10:10 MDT
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023
Host Compliance Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 23:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:15 MDT
Scheduled - Routine maintenance will be performed on Host Compliance. Some slowness may be experience during this maintenance window.
Sep 22, 22:09 MDT
EngagementHQ - Database Migration EU
Completed - The scheduled maintenance has been completed.
Sep 23, 01:22 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:23 MDT
Scheduled - On Friday, September 22nd, at 10:22 pm MDT, Granicus will be performing Database Migration for EngagementHQ. There will be an outage during this time. Therefore, we have scheduled a maintenance window. If an incident occurs during this maintenance, we will have the appropriate staff engaged to immediately resolve it. The maintenance window expected duration is 3 hours. There are no code changes being implemented with this maintenance.
Sep 22, 22:21 MDT
Sep 22, 2023
Granicus Issue Notification: govDelivery Bulletin Delays
Resolved - This incident has been resolved.
Sep 22, 15:01 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 14:02 MDT
Investigating - Granicus teams are aware of an issue impacting bulletin sends for a subset of our clients using the govDelivery Communications Cloud. Some clients may observe delays in bulletin sending. We are working to address this as quickly as possible and will provide additional updates as our efforts progress.

Granicus Customer Support
Sep 22, 13:47 MDT
Granicus Issue Notification: GovService delayed execution of timed events in the platform
Resolved - Granicus Engineering teams have identified and resolved the issue impacting the execution of timed events in the govService Platform. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: GovService Timed Events

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 22, 07:27 MDT
Monitoring - Granicus Engineering teams have resolved and are monitoring the issue of delayed execution of timed events in the platform.

All timed events and services have been restored and are now catching up. However, data dumps will resume running again this evening.

Product: govService-Firmstep

For other issues or questions, please get in touch with us through Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 21, 04:43 MDT
Identified - Granicus Engineering teams are investigating the delayed execution of timed events in the platform. Our teams are prioritising this issue and further updates will be provided as soon as possible.

Product: GovService-Firmstep

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through Support.Granicus.com.


Thank you,
Granicus Customer Support
Sep 21, 03:51 MDT
govService Certificate Change for mygovscot myaccount Authentication
Completed - MyGovScot certificate scheduled maintenance was completed successfully.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 22, 07:24 MDT
Scheduled - The Improvement Service will be changing the certificates for myaccount for all non-production and production sites for all Scottish customers who authenticate via mygovscot.

This will impact the following integrations:

• myaccount Sign-In using SAML 2.0
• myaccount webservices integration

Please note there will be an outage whilst the certificates are being applied and this is anticipated to be up to thirty minutes on the dates and times below:

• Non-Production: 11th September 2023 at 09:00 AM
• Production: 21st September 2023 at 2:00 PM

This outage will mean citizens will not be able to login and use their account during this time.

CUSTOMER ACTION REQUIRED: For any Scottish customer who has not yet sent us their certificate and metadata files to support@granicus.com please can you send as soon as possible to avoid any outage.

If you have any questions, please contact us at support@granicus.com

Thank you,
Granicus Customer Support
Sep 8, 05:33 MDT
govService Release 533- 20-09-2023 (UK)
Completed - Release 533 was deployed successfully to UK govService customers.

Release 533 will be available for our US govService customers next Tuesday.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 22, 07:22 MDT
Scheduled - Product Release Notification — 20-09-2023

Release 533 will apply essential updates to the govService platform for our UK customers on 20-09-2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-533-September-20-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 18, 10:08 MDT
govAccess Vision Monthly Software Release: Thursday, Sept 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, Sept 21, 2023 beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, Sept 28, 2023.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Sep 19, 08:25 MDT
Sep 21, 2023
EngagementHQ - facility maintenance US
Completed - The scheduled maintenance has been completed.
Sep 21, 21:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:01 MDT
Scheduled - On Thursday, September 21st, at 19:00 am MDT, Granicus will be performing facility maintenance for EngagementHQ. We do not anticipate any outages, however there is always risk when making configuration changes. Therefore, we have scheduled a maintenance window. If an incident occurs during this maintenance, we will have the appropriate staff engaged to immediately resolve it. The maintenance window expected duration is 2.5 hour. There are no code changes being implemented with this maintenance.
Sep 21, 06:10 MDT
Sep 20, 2023
Granicus Issue Notification: MediaManager- Issue with Video Upload
Resolved - Granicus Engineering teams have identified and resolved the issue impacting video uploads. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - MediaManager

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 20, 13:00 MDT
Update - Granicus engineers have implemented a fix that has resolved most issues with uploading videos to MediaManager; however, some issues are still being observed with a subset of customers. We will continue to investigate over the weekend and provide updates until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com; for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 16:22 MDT
Update - Granicus Engineering teams have actioned on the issue regarding MediaManager's video uploads. Our teams are currently monitoring and responding to intermittent performance issues related to this incident. We will continue to provide updates on this issue until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 14, 16:03 MDT
Monitoring - Granicus Engineering teams have taken actions to remediate the issue with MediaManager that is preventing video upload. Our teams are currently monitoring the systems as performance improves. Our teams will continue to provide updates on this issue until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 23:38 MDT
Update - Granicus Engineering teams continue to investigate an issue with MediaManager that is preventing video upload. Our teams have engaged our vendor and both are working on this issue as priority. Further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 16:18 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with MediaManager that is preventing video upload. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 09:16 MDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Sep 14, 2023
Sep 13, 2023
govService Release 532 - 09-12-2023 (US)
Completed - Release 532 was deployed successfully to US govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 13, 09:17 MDT
Scheduled - Release 532 will apply essential updates to the govService platform for our US customers on Tuesday, 09-12-2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-532-September-6-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 8, 07:43 MDT
EngagementHQ - Standard Release US
Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 MDT
Scheduled - On Tuesday, September 13th, at 00:30 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Sep 12, 22:07 MDT
EngagementHQ - - Standard Release CA
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 MDT
Scheduled - On Tuesday, September 12th, at 23:00 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled an emergency maintenance window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Sep 12, 22:03 MDT
Sep 12, 2023
EngagementHQ - - Standard Release UK/EU
Completed - The scheduled maintenance has been completed.
Sep 12, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 MDT
Scheduled - On Tuesday, September 12th, at 22:00 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled an emergency maintenance window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Sep 12, 21:55 MDT
EngagementHQ - - Standard Release AU
Completed - The scheduled maintenance has been completed.
Sep 12, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 04:32 MDT
Scheduled - On Tuesday, September 12th, at 04:30 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled an emergency maintenance window. If an incident occurs during this maintenance, we will have the appropriate staff engaged to immediately resolve it. The maintenance window expected duration is 1 hour.
Sep 12, 04:06 MDT
Sep 11, 2023
Granicus Issue Notification: IQM2 MinuteTraq Log In Issue
Resolved - Granicus Engineering teams have identified and resolved the issue impacting IQM2 MinuteTraq log ins. We apologize for any inconvenience this may have caused and thank you for your patience.
Product: govMeetings - IQM2

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 11, 19:17 MDT
Identified - Granicus Engineering teams have identified the issue affecting users' ability to log in to IQM2 MinuteTraq. There was an update to the MinuteTraq application on Sept 8, 2023 that requires all users to download the latest version of MinuteTraq in order for the application to function. Failure to update MinuteTraq will cause issues in application usage. If not updated by September 8th, you will receive this error message:
"The underlying connection was closed. An unexpected error occurred on send."

To update MinuteTraq, click "Update Available" in the bar at the bottom of the application, or go to https://downloads.iqm2.com/ to download the latest version. You must have Administrative rights on your machine to download and install.

Product: govMeetings IQM2

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 11, 08:22 MDT
Investigating - Granicus Engineering teams are currently investigating an issue affecting users' ability to log into IQM2- MinuteTraq. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings IQM2

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 11, 07:51 MDT
Granicus Issue Notification: IQM2 Encoder Availability Issue
Resolved - Granicus Engineering teams have identified and resolved the issue impacting accessing and using encoders within IQM2 MinuteTraq.

Please restart any IQM2 encoder devices before starting a meeting.

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govMeetings IQM2 MinuteTraq

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 11, 16:52 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with accessing and using encoders within IQM2 MinuteTraq. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings IQM2 MinuteTraq

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 11, 15:18 MDT
Sep 10, 2023

No incidents reported.

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