All Systems Operational

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2021

No incidents reported today.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
govMeetings and Civica Standard Monthly Maintenance: Friday, January 22nd, 2021 - 10PM MT
Completed - The scheduled maintenance has been completed.
Jan 23, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:01 MST
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Jan 21, 10:57 MST
Jan 22, 2021
Thursday, January 21st: Monthly govAccess Software Release
Completed - The scheduled maintenance has been completed.
Jan 22, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 23:00 MST
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, January 21st after 11 pm your local time.

This does not affect Granicus Hosted clients.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jan 14, 10:14 MST
Jan 21, 2021
Jan 20, 2021

No incidents reported.

Jan 19, 2021
Granicus Issue Notification: Granicus Support Phone Lines - Intermittent Issues
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus Support inbound phone system is working as expected at this time.
Product:Granicus Support Phones

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support.granicus.com.

Thank you,
Granicus Customer Support
Jan 19, 12:49 MST
Monitoring - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: The issues with inbound Support phones has been corrected and moved into Monitoring status at this time. Teams will continue to monitor the issue however inbound phone functionality is working as expected at this time.
Product: Granicus Support Phones

If you experience an issue calling Granicus Support, please let us know by submitting a case at Support.Granicus.com or initiate a Live Chat session with our support team.

Thank you,
Granicus Customer Support
Jan 19, 12:12 MST
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing technical difficulties with our phone system that is not allowing our staff in certain departments to answer incoming calls. We are working on resolving this problem as quickly as possible and apologize for any inconvenience this may cause. We can be reached via chat /portal /email.
Product: Granicus Support Phones

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 19, 11:03 MST
Carrier Specific Issues Related to Two Factor Authentication Codes
Resolved - We have confirmed that SMS Two-Factor Authentication codes are now working as expected across all carriers. We have confirmed that our 3rd party SMS sender experienced an issue with delayed SMS for Verizon customers and has resolved it.

We apologize for any inconvenience this service issue may have caused and thank you for your patience,
Jan 19, 12:24 MST
Investigating - We have received reports of govDelivery administrators not receiving Two Factor Authentication codes via SMS. Our technical teams have verified that all features of our application are working as designed, and all indications are that this is a carrier specific issue. We are attempting to contact the carrier in question to pursue a more immediate resolution to this issue. We will follow up with additional updates as we receive them.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.
Jan 19, 10:21 MST
Jan 18, 2021
Granicus Issue Notification: Degradation for govService-Firmstep UK
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: A configuration change was made on a key database to investigate an important development item.
This configuration change however, had an adverse performance impact which became apparent today.
The incident was resolved by disabling the configuration change and failing over to a standby database in a neighbouring availability zone.
Product: govService - Firmstep UK

We apologise for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 18, 10:10 MST
Monitoring - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Service has been restored to normal. We have identified a specific issue on the platform and continue to monitor closely to ensure that this does not reoccur. We will formally close this incident and any customer initiated Service Desk tickets once our immediate investigation has completed. Thank you and apologies for any inconvenience caused.
Product: govService - Firmstep UK

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 18, 06:36 MST
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: We are aware of an issue on the platform which is affecting the loading speed of the sites. Sites may also display 500/504 error pages. We are looking into this as a top priority and will restore service as soon as possible. [affecting UK only]
Product: govService - Firmstep UK

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 18, 06:08 MST
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: We are aware of an issue on the platform which is affecting the loading speed of the sites. Sites may also display 500/504 error pages. We are looking into this as a top priority and will restore service as soon as possible. [affecting UK only]
Product: govService - Firmstep UK

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 18, 05:30 MST
Identified - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are aware of an issue on the platform which is affecting the loading speed of the sites. Sites may also display 500/504 error pages. We are looking into this as a top priority and will restore service as soon as possible. [affecting UK only]
Product: govService - Firmstep UK

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 18, 05:06 MST
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
govMeetings Media Manager sites are intermittently unavailable
Resolved - We've identified the issue as a temporary increase in network latency in our data center. We have resolved the issue and apologize for the disruption.
Jan 15, 23:47 MST
Investigating - We are currently investigating an issue where govMeetings Media Manager sites ( *.granicus.com) are not loading for some users or are seeing error messages. We apologize for the disruptions and will work to resolve as soon as possible.
Jan 15, 23:11 MST
Jan 14, 2021

No incidents reported.

Jan 13, 2021
Granicus Issue Notification: Granicus Support Phone Lines - Intermittent Issues
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus Support inbound phone system is working as expected at this time.
Product:Granicus Support Phones

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 13, 17:03 MST
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing technical difficulties with our phone system that is not allowing our staff in certain departments to answer incoming calls. We are working on resolving this problem as quickly as possible and apologize for any inconvenience this may cause. We can be reached via chat /portal /email.
Product: Granicus Support Phones

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jan 13, 15:52 MST
Jan 12, 2021

No incidents reported.

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