All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
With the election fast-approaching, agencies at all levels of government are seeing increased cybersecurity threats and misinformation campaigns. As a result, there are a number of cybersecurity firms who are aggressively pitching and marketing their solutions by putting out reports based on an increased risk of election-related cyberattacks.

While It is important to acknowledge that these companies serve an important role in diagnosing and helping to address cyber risks, they also regularly distribute these types of reports in an effort to increase company recognition and sell their products. Because of the wide use of our solutions by governments, it is not uncommon for us to be mentioned in a report intended to sell cybersecurity products. It is important to note that there are no known security vulnerabilities in our solutions that could impact the election.

Given your reliance on our software, we take security as a top priority. We proactively and continually employ our own threat detection mechanisms, as well as third party solutions, to search for, identify, and mitigate potential threats. Should issues arise we are committed to rapid resolution.

We encourage you to learn as much as possible about potential risks during this election cycle and to stay diligent. We look forward to continuing to work with you to ensure the security of your Granicus solutions. For more information on communicating with us about security concerns, visit this page: https://granicus.com/how-to-report-security-vulnerabilities/

Also please feel free to contact us at security-alert@granicus.com if you have any questions or concerns.
Posted on Sep 24, 08:41 MDT
3:28 PM BST

Product Release Notification — 01-Oct-2020

Release 460 will apply essential updates to the govService platform for our UK customers this Thursday, 01-Oct-2020 and for our US customers on Tuesday, 06-Oct-2020.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 25, 08:30 MDT
Past Incidents
Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020
Completed - The scheduled maintenance has been completed.
Sep 26, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Sep 23, 14:12 MDT
Sep 25, 2020
Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Resolved - Our teams have confirmed that this issue is resolved. Please accept our apologies for any inconvenience this may have caused.

Granicus Customer Support
Sep 22, 12:43 MDT
Monitoring - Granicus teams have identified that the issues with email delivery from the Novus Agenda application were the result of an update in the most recent product release. Our engineers have implemented a fix and are monitoring outbound mail sending to ensure stability of the solution.
Sep 22, 09:56 MDT
Investigating - Granicus teams are currently investigating an issue impacting the email sending capability from the Novus Agenda application. This impacts all email sending from the application, including approval tracking sequence emails.

Please accept our apologies for the inconvenience this has caused. We will post additional updates as our investigation continues.

Granicus Customer Support
Sep 21, 19:23 MDT
Sep 21, 2020
Resolved - Our teams have validated the fix which they implemented and consider this issue resolved.

Thank you again for your patience,
Granicus Customer Support
Sep 21, 19:24 MDT
Monitoring - Our teams have restored availability of the application and are continuing to monitor to ensure the stability of the solution.
Sep 21, 18:10 MDT
Investigating - Granicus Engineers are actively investigating an issue impacting the availability of the PEAK Agenda Management Application. We will provide additional updates as our investigation continues.

Please accept out apologies for any inconvenience.

Granicus Customer Support
Sep 21, 17:42 MDT
Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 02:01 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 19, 23:16 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:16 MDT
Scheduled - Beginning at 1:01 a.m. Eastern Time on Sunday, September 20th (6:01 am BST) Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the govDelivery Communications Cloud and TMS applications.

During the maintenance period, the applications and services listed below will be unavailable.

- govDelivery Communications Cloud via admin.govdelivery.com
- Subscriber services allowing the public to sign up for your messages via public.govdelivery.com
- Link tracking URLs, such as those starting with lnks.gd
- Web Services/APIs for the Communications Cloud via api.govdelivery.com
- Targeted Messaging Service (TMS) used by organizations triggering messages directly from their own
systems into Granicus via tms.govdelivery.com
- Textizen
- Emergency Notification System (ENS)

Thank you,
Granicus Customer Support
Sep 19, 23:14 MDT
Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:01 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 16, 09:36 MDT
Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, September 17th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, September 24th.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.

Thank you,
Granicus Customer Support
Sep 14, 11:25 MDT
Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 04:43 MDT
Scheduled - 09:21 AM BST

Release 460 was deployed successfully last night to UK govService customers.

Release 460 will be available for our US govService customers next Tuesday.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 17, 04:43 MDT
Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 14:39 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:00 MDT
Scheduled - Beginning at 1 PM Eastern Time on Wednesday, September 16th Granicus technical teams will be performing important security maintenance affecting our govDelivery staging environment for Communications Cloud and TMS applications. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

During the maintenance period, the the services/environments listed below will be intermittently available.

Planned System Maintenance Dates/Times:
• Wednesday, September 16th from 1:00 - 5:00 PM ET (6:00 - 10:00 PM BST)

Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com

For more information, please visit:
https://content.govdelivery.com/accounts/CUSTOMER_SUPPORT/bulletins/29f364d

Granicus Customer Support will provide updates during the maintenance period via our Status page.

Thank you,
Granicus Customer Support

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Sep 14, 11:15 MDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.