Granicus Issue Notification: Status Page https://status.granicus.com - Access Issues
Update - Earlier today, some customers may have been temporarily unable to access the Granicus Status page. As part of that incident, some subscribers may have received an email confirming they were unsubscribed from Status page notifications.

The Status page is available again, and we are working to reinstate notification subscriptions as quickly as possible.

You will shortly receive an email asking you to confirm your subscription. This is a legitimate Granicus Status page message — please click the confirmation link to complete your subscription.

However if you prefer, you may manually re-subscribe using the Subscribe option on the Status page.

We apologize for any inconvenience and thank you for your patience.

Thank you,
Granicus Customer Support
Oct 07, 2026 - 11:24 MDT
Monitoring - Earlier today, customers may have been unable to access the Granicus Status page (https://status.granicus.com). This issue was limited to the Status page platform and did not reflect an outage of other Granicus products or services.
The issue has been resolved, and the Status page is available again. We recommend refreshing your browser if you continue to experience difficulty loading the page.
We are working to reinstate notification subscriptions. If you previously subscribed to Status page notifications and are no longer receiving updates, please re-subscribe using the Subscribe option on the Status page. We apologize for any inconvenience and thank you for your patience.

Thank you,
Granicus Customer Support
Oct 07, 2026 - 10:14 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - ANZ Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
Swagit Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Indigov Operational
Indigov CRM - US House Operational
Indigov CRM - State & Local Operational
Indigov Websites - US House Operational
Indigov Websites - State & Local Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GovQA Release 26.10 - 8 October, 2026 Oct 8, 2026 20:30-22:30 MDT

Release 26.10 will apply essential updates to GovQA on October 8. 2026.

The release is planned to start at 9:30 PM CDT.

During the release, some functionality within GovQA may not be available during the release.

We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Oct 06, 2026 - 12:47 MDT

govService - SRM - OneView Dynamics Server Maintenance Oct 9, 2026 20:00-21:00 MDT

We will perform a planned maintenance to a OneView Dynamics server related to the sign-in process to improve reliability. This work is scheduled for October 9th, 2026, 8:00 PM MT, and is expected to last up to 1 hour.

During this window, sign-in to OneView Dynamics will be unavailable. Users who are already signed in may be able to continue working; new sign-in attempts will not succeed until maintenance is complete. No lasting impact is expected after the work is finished.
Posted on Sep 24, 2026 - 17:49 MDT

SmartGov Scheduled Maintenance, October 11th, 2026 - 2:00am EST Oct 11, 2026 00:00-03:00 MDT

Scheduled downtime: 10/11/2016 2:00 AM - 5:00 AM EST
Granicus technical teams will be performing maintenance affecting our Production environments for Smartgov Portal and Smartgov Backoffice.

The system will be unavailable on Sunday, October 11th from 2:00 AM to 5:00 AM Eastern Time due to the scheduled system maintenance.

We appreciate your patience as we perform routine updates to help keep services secure and reliable.
Posted on Sep 30, 2026 - 08:58 MDT

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, Oct. 11, 2026 - 12 AM CDT Oct 11, 2026 23:00 - Oct 12, 2026 01:00 MDT

Beginning at 12 AM Central Time on Sunday, October 11, 2026, Granicus technical teams will be performing maintenance affecting our Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, October 11 (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Posted on Sep 28, 2026 - 13:14 MDT

GovAccess Vision release- gova-2026.3.812.0 Oct 15, 2026 22:30 - Oct 16, 2026 04:30 MDT

On Thursday, October 15th, 2026, at 9:30 PM PST, Granicus will perform a standard maintenance for Vision. There will be a scheduled downtime for 6 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.

You can review the release notes in detail at:
https://support.granicus.com/s/article/What-s-New-in-CMS-VE-2026?language=en_US
Posted on Oct 07, 2026 - 09:08 MDT

Oct 7, 2026

Granicus Support Portal - Support Case Management System Update - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 08:09 MDT
Scheduled - Scheduled Maintenance: Support Case Management System Update

Maintenance Window:

Monday, October 5, 2026, at 7:30 PM MDT through Tuesday, October 6, 2026, at 12:30 AM MDT

We will be performing scheduled maintenance to implement enhancements to our support case management system in the Support Portal.

What to expect during the maintenance window:

Email notifications related to support case updates will not be delivered to customers.

Any case updates made during this time will continue to be recorded and visible in the Case Feed within the Support Portal.

Customers can continue to view case activity and progress by logging into the Support Portal.

You may notice updated case statuses on your support cases during and after the update.


These enhancements are designed to provide greater visibility into the progress of your support requests and improve transparency throughout the support lifecycle.

No action is required. Normal case update email notifications will resume once maintenance is complete.

Granicus Technical Support Team
Oct 2, 06:52 MDT

Oct 6, 2026

govService Release 585 - 6th Oct 2026 (US)
Completed - The scheduled maintenance has been completed.
Oct 6, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 MDT
Scheduled - Release 585 will apply essential updates to the govService platform for all US customers on Tuesday, 6th Oct 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release585-schedule

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 23, 06:16 MDT

Oct 5, 2026

EngagementHQ Scheduled Maintenance- ANZ
Completed - The scheduled maintenance has been completed.
Oct 5, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 04:30 MDT
Scheduled - On Monday, 5th October, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Oct 1, 10:05 MDT
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
Oct 5, 03:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:36 MDT
Scheduled - On Monday, 5th October, 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Oct 1, 10:36 MDT
Host Compliance Release #22.2 2026
Completed - The scheduled maintenance has been completed.
Oct 5, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:30 MDT
Scheduled - Granicus technical teams will be implementing patch Release #22.2 in the production environment on 4th October 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Oct 1, 07:09 MDT
Granicus Issue Notification: Simpleview CRM
Resolved - The issue affecting a subset of Simpleview CRM-hosted websites has been fully resolved. All impacted Extranet sites were restored and validated by 11:30 PM CDT, and comprehensive testing confirmed normal platform operations.
Post-resolution verification and ongoing monitoring have confirmed service stability. We appreciate your patience and partnership throughout this incident.
Oct 5, 00:51 MDT
Update - We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented mitigation measures. CRM websites are currently accessible, and our technical teams are continuing high-priority remediation activities to restore affected Extranet sites and complete additional validation work. We apologize for the inconvenience caused and thank you for your patience and partnership. We will provide our next update once Extranet site restoration activities have been completed.
Oct 4, 21:06 MDT
Identified - We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented several mitigation measures. Our teams continue to perform remediation activities and validate recovery steps before restoring impacted services. Affected websites remain unavailable while this work is completed. We will provide additional updates as progress continues.
Oct 4, 18:15 MDT
Investigating - We are investigating an issue affecting a subset of Simpleview CRM-hosted websites. Customers may experience website unavailability or degraded performance. Our teams are actively working to identify the cause and restore service. We will provide additional updates as more information becomes available.
Oct 4, 13:46 MDT
EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
Oct 5, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:31 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:33 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:28 MDT
Scheduled - On Sunday, 4th October, 2026, at 10:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Oct 1, 10:28 MDT

Oct 4, 2026

EngagementHQ Scheduled Maintenance- UK & EU
Completed - The scheduled maintenance has been completed.
Oct 4, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:20 MDT
Scheduled - On Sunday, 4th October, 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Oct 1, 10:19 MDT

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Granicus Issue Notification: Simpleview CRM
Resolved - The authentication issue affecting some users of the Simpleview CRM Outlook Integration has been fully resolved. A follow-up fix has been deployed to address the remaining issue impacting a limited number of users with specific password character combinations. Users who recently reset their password or entered new credentials should now be able to sign in successfully. Our teams will continue to monitor to ensure stability.
We apologize for any inconvenience and appreciate your patience while this issue was resolved.
Oct 2, 16:43 MDT
Update - A partial fix has been deployed, and most users should now be able to sign in successfully. We have identified a remaining issue affecting a limited number of users with specific password character combinations and are actively working toward a complete resolution. Further updates will be provided as they become available.
Sep 30, 18:59 MDT
Update - A fix has been developed for the authentication issue affecting some users of the Simpleview CRM Outlook Integration. The fix is currently undergoing validation and is expected to be deployed once that process is complete. Users who recently reset their password or entered new credentials may continue to experience authentication failures until the fix is in place. We will provide another update once the deployment is complete.
Sep 30, 06:59 MDT
Identified - We have identified the cause of the authentication issue affecting some users of the Simpleview CRM Outlook Integration. Users who have recently reset their password or entered new credentials may experience authentication failures. Our team is working on a fix and validating the solution. We will provide additional updates as they become available.
Sep 29, 16:34 MDT
Investigating - We are investigating reports that some users may be unable to authenticate to the Simpleview CRM Outlook Integration. Our team is actively working to identify the cause and will provide additional updates as more information becomes available.
Sep 29, 14:10 MDT
Granicus Issue Notification: GXI E - Analytics and message engagement data not updating
Resolved - Analytics data processing is fully restored, and dashboards are current, including recent message send activity and related open and click tracking.
We apologize for any inconvenience this issue may have caused. Core messaging and platform services remained available throughout.
Thank you for your patience.
Oct 2, 14:09 MDT
Update - Analytics data processing remains restored, and catch-up continues to improve. Dashboards are refreshing with more current information, including activity for today, though some customers may still see a short delay while the remaining data finishes loading.
We apologize for any inconvenience this delayed analytics refresh may have caused. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.
Oct 1, 07:08 MDT
Update - Analytics data processing remains restored and catch-up is progressing well. The majority of delayed data is now flowing through, and dashboards are continuing to refresh with more current information. Some customers may still briefly see residual lag while the remaining backlog finishes processing. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.
Sep 30, 07:38 MDT
Update - Granicus Engineering has restored analytics data processing, and update pipelines are running again. Some customers may continue to see outdated information in analytics dashboards, including recent message send activity and related open and click tracking, while accumulated data is processed.

Core messaging and platform services remain available. Catch-up may take a few hours; if data freshness is restored sooner, we will notify customers at that time. Our next update will be shared once analytics data is current, or earlier if there is a material change.
Sep 30, 04:51 MDT
Identified - Granicus Engineering continues to make progress restoring analytics and message engagement data updates. Work is underway to bring dashboards current, including recent message send activity and related open and click tracking.

Core messaging and platform services remain available. Some analytics data may still appear outdated until recovery is complete. We will share another update as progress continues.
Sep 30, 04:06 MDT
Investigating - Granicus Engineering is investigating an issue affecting our analytics platform. Some customers may notice that recent message send activity, as well as related open and click tracking, is not updating in dashboards.

Core messaging and platform services remain available. This issue is limited to the timely refresh of analytics and engagement reporting data.
We are actively working to restore normal data updates and will share further information as it becomes available.
Sep 30, 03:39 MDT
Granicus Issue Notification: govService SIMA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 2, 13:10 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SIMA
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 2, 12:40 MDT
Granicus Issue Notification: govService SIMA
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 2, 13:10 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SIMA
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 2, 12:40 MDT

Oct 1, 2026

Incomplete recent content on some OpenCities (US) websites
Resolved - Granicus Engineering has completed remediation for the issue affecting some OpenCities (govAccess) websites in the United States. Recently published content — including news items, events, and other updates — should now display correctly. We apologize for any inconvenience this may have caused and thank you for your patience.
Oct 1, 13:01 MDT
Identified - Granicus Engineering has identified an issue affecting some OpenCities (govAccess) websites in the United States. Customers may notice that recently published content — such as news items, events, or other updates that normally appear on site pages — is not reflecting the latest information. Sites remain available, and we are actively implementing fixes to restore full content accuracy. We apologize for the inconvenience and appreciate your patience while we complete this work. We will provide another update as soon as the issue is resolved.
Oct 1, 12:25 MDT

Sep 30, 2026

Sep 29, 2026

Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - This incident has been resolved.
Sep 29, 12:49 MDT
Monitoring - We have identified and mitigated the issue affecting portions of the OneMeeting platform.
Customers may have experienced slow page loads, connection failures, prolonged loading screens, or difficulty accessing meeting-related functionality. Our teams identified a service capacity issue affecting backend connectivity and implemented corrective actions to restore normal operations.
Service functionality has recovered and we are actively monitoring the environment to ensure stability. Users who continue experiencing loading issues may need to refresh their browser session.
We will continue monitoring and provide additional updates as necessary.
Sep 29, 12:48 MDT
Update - We are currently investigating a service disruption affecting portions of the OneMeeting platform.
Customers may experience slow page loads, delays when accessing meeting content, or issues connecting to certain application features. Our Engineering, Infrastructure, and Support teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your operations and will continue to provide updates through our Status Page as additional information becomes available.
Thank you for your patience while we work to resolve the issue.
Sep 29, 10:51 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 29, 10:29 MDT
Host Compliance Release #22.1 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 04:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:30 MDT
Scheduled - Granicus technical teams will be implementing patch Release #22.1 in the production environment on 28th September 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 6 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 28, 08:16 MDT
EngagementHQ Scheduled Maintenance - US
Completed - The scheduled maintenance has been completed.
Sep 29, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 01:31 MDT
Scheduled - On Tuesday, 29th September, 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:28 MDT
govService Release 585 - 29th Sept 2026 (UK)
Completed - The scheduled maintenance has been completed.
Sep 29, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:30 MDT
Scheduled - Release 585 will apply essential updates to the govService platform for all customers in the UK and Ireland this Tuesday, 29th Sept 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release585-schedule

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 23, 05:31 MDT
EngagementHQ Scheduled Maintenance - CA
Completed - The scheduled maintenance has been completed.
Sep 29, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:30 MDT
Scheduled - On Monday, 28th September, 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:26 MDT

Sep 28, 2026

EngagementHQ Scheduled Maintenance- UK & EU
Completed - The scheduled maintenance has been completed.
Sep 28, 23:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:31 MDT
Scheduled - On Monday, 28th September, 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:23 MDT
Granicus Issue Notification: Simpleview CRM EIC Integration
Resolved - This incident has been resolved.
Sep 28, 16:11 MDT
Investigating - We are investigating an issue impacting the EIC Integration within the Simpleview CRM. Affected users may be unable to create or update EIC calculations because the required Location field is not populating with available values.

Our engineering team is actively investigating the issue and is working with the integration provider to determine the cause and restore normal functionality.
Sep 28, 11:15 MDT
Granicus Issue Notification: govService SmartGov
Update - Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 14:13 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 14:13 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SmartGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 12:55 MDT
EngagementHQ Scheduled Maintenance- ANZ
Completed - The scheduled maintenance has been completed.
Sep 28, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 04:30 MDT
Scheduled - On Monday, 28th September, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 25, 02:20 MDT
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:01 MDT
Scheduled - This is our standard monthly patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Sep 13, 20:39 MDT
Granicus Maintenance Notification: govService - SRM OneView Security Patches
Completed - The scheduled maintenance has been completed.
Sep 28, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 MDT
Scheduled - Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on September 28th, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.
Sep 8, 09:29 MDT
Host Compliance Release #22 2026
Completed - The scheduled maintenance has been completed.
Sep 28, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:30 MDT
Scheduled - Granicus technical teams will be implementing Release #22 in the production environment on 27th September 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 24, 06:06 MDT

Sep 27, 2026

Granicus Issue Notification: govService Openforms
Resolved - The issue is now resolved. If the issue persists, we recommend customers to retry their failed SharePoint exports.

If you would like Granicus to assist with bulk retry of exports, please raise a support ticket.
Sep 27, 20:21 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OpenForms. This issue is related to OpenForms' integration with SharePoint, and will cause form response exports to fail for impacted customers.

We are working on this issue as priority and further updates will be provided as soon as possible.
Sep 27, 19:37 MDT

Sep 26, 2026

govQA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:01 MDT
Scheduled - Granicus technical teams will be performing monthly Patching maintenance which includes important security and system update in our Production environment for GovQA. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Sep 11, 18:37 MDT
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Sep 11, 18:34 MDT

Sep 25, 2026

govMeetings Peak - Peak Packet Generation Delays
Resolved - This incident has been resolved.
Sep 25, 16:18 MDT
Identified - We have identified the cause of the issue impacting packet generation within Peak and are actively implementing a fix. Packet generation requests may continue to experience delays while remediation efforts are underway.

The queued requests are expected to clear gradually as the fix is applied and processing returns to normal. We recommend allowing additional time for existing packet generation requests to complete and do not retry.

We apologise for any inconvenience this may cause and appreciate your patience. We will provide a further update once service has returned to normal operations.
Sep 25, 10:19 MDT
Investigating - We are currently investigating an issue impacting packet generation within Peak. Customers may experience delays while generating packets. Some packet generation requests may take longer than usual to complete during this time. We recommend allowing additional time for processing before retrying a request. Our engineering teams are actively working to restore normal service as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience while we work toward resolution.
Sep 25, 09:59 MDT
Agenda OE (OneMeeting) Schedule Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 MDT
Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
Sep 15, 11:22 MDT
govAccess Vision Website Availability Issues
Resolved - The issue affecting the availability of some websites has been resolved, and services have been restored. Our engineering team has confirmed recovery and will continue to monitor the environment to ensure ongoing stability.

We sincerely apologise for the disruption and appreciate your patience while we worked to restore service.
Sep 25, 05:59 MDT
Investigating - We are currently investigating an issue affecting the availability of some govAccess Vision websites. Our Engineering team is actively working to identify the cause and restore service as quickly as possible.

We apologise for the inconvenience and will provide further updates as more information becomes available.
Sep 25, 05:46 MDT
GovAccess Vision release- gova-2026.3.715.0
Completed - The scheduled maintenance has been completed.
Sep 25, 04:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:30 MDT
Scheduled - On Thursday, May 24th Sept, 2026, at 9:30 PM PST,
Granicus will perform a standard maintenance for Vision. There will be a scheduled downtime for 6 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.

You can review the release notes in detail at:
https://support.granicus.com/s/article/What-s-New-in-CMS-VE-2026?language=en_US
Sep 22, 07:33 MDT
govService - SRM - OneView Dynamics Product Release
Completed - The scheduled maintenance has been completed.
Sep 25, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 MDT
Scheduled - We are excited to announce the latest update to OneView Dynamics, designed to enhance your experience and improve functionality. This release is planned to happen September 24th, 2026, 7:00 PM MT and is expected to last approximately 4 hours. You may experience downtime from 5 to 30 minutes during that period.

Release notes will be published here:
https://support.granicus.com/s/article-group/a8CVq000000CI2nMAG/service-request-management-advanced-oneview-release-notes.

For those who have a STAGE environment, we invite you to explore it.

Thank you for your continued support and feedback.
Sep 20, 19:11 MDT

Sep 24, 2026

govService - SRM - OneView EE Product Release
Completed - The scheduled maintenance has been completed.
Sep 24, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:00 MDT
Scheduled - Dear Valued Customer,

We are excited to announce the latest update to OneView EE, designed to enhance your experience and improve functionality. This release is planned to happen September 24th, 2026, 7:00 PM MT. No downtime is expected.

Release notes will be published here: https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-E-E
Sep 20, 19:08 MDT
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Update - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 15:59 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 24, 15:59 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 24, 14:45 MDT

Sep 23, 2026

No incidents reported.

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