All Systems Operational

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Current System Status for Granicus Services and Applications.

govDelivery - Communications ? Operational
GovDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
govRecords - Records Management ? Operational
ROAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
June 20th: Monthly Vision Software Release Jun 20, 23:00 - Jun 21, 03:00 MDT
This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, 6/20/19 after 11 pm your local time. Sites hosted outside Vision will be updated on Thursday, 6/27/19.

This update includes features from the May release. For more details please read the June 2019 release notes: https://support.granicus.com/s/article/Whats-New-in-govAccess-June-20-2019

Your site may be unavailable for 15-30 minutes during the update.
Posted on Jun 18, 07:29 MDT
On Saturday, June 22nd Granicus technical teams will be performing important security maintenance affecting our ENS and CCM applications as well as our staging environment for Communications Cloud and TMS applications. During the maintenance period, the the services/environments listed below will be unavailable. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

Planned System Maintenance Dates/Times:
• Saturday, June 22nd from 9:00am - 5:00pm ET (3:00pm - 11:00pm in the UK)

Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Subscriber services allowing the public to sign up to your messages via stage-public.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com
• Emergency Notification System (ENS) via https://[AccountName].admin.gov-i.com
• Collaborative Community Management (CCM)

Granicus Customer Support will provide updates during the maintenance period via our Status page.

We apologize for any inconvenience caused by this maintenance schedule and thank you for your patience. Please don't hesitate to contact us if you have any questions, or would like more information.

Customer Support:

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Posted on Jun 17, 11:40 MDT
Past Incidents
Jun 20, 2019

No incidents reported today.

Jun 19, 2019
Completed - The scheduled maintenance has been completed.
Jun 19, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 11:00 MDT
Scheduled - On Wednesday, June 19th Granicus technical teams will be performing important security maintenance in our staging environment. During the maintenance period, the stage environment for the services listed below will be unavailable. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

Planned System Maintenance Dates/Times:
• Wednesday, June 19th from 1:00pm – 3:00pm ET (6:00pm – 9:00pm in the UK)

Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Subscriber services allowing the public to sign up to your messages via stage-public.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

For GovDelivery Communications Cloud API and TMS Users:
As part of the June 19th maintenance we will be migrating the stage environment for the listed applications from our eastern to central data-centers. As a result the IP addresses serving stage-api.govdelivery.com and stage-tms.govdelivery.com will change. If your system is connecting to specific IP addresses or your firewall is only configured to allow for certain IPs please note that you may need to update these settings to continue connecting to the stage environment. We strongly encourage you to whitelist both IPs listed for the service below to ensure connectivity to either of our data centers.

Pre-maintenance IPs:

• stage-api.govdelivery.com: 69.5.91.23
• stage-tms.govdelivery.com: 69.5.91.70

IPs that will be used post June 19th maintenance:

• stage-api.govdelivery.com: 209.134.144.43
• stage-tms.govdelivery.com: 209.134.144.41


Please note: There is additional maintenance impacting our stage environment on June 22n. IP Addresses will NOT be updated/changed with the June 22nd maintenance.

We apologize for any inconvenience caused by this maintenance schedule and thank you for your patience. Please don't hesitate to contact us if you have any questions, or would like more information.

Customer Support:

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Jun 17, 11:30 MDT
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:01 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Jun 12, 17:02 MDT
Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.