All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
99.99 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
99.99 % uptime
Today
RS - OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
RS - OneView Core Operational
RS - OneView Dynamics Operational
RS - SIMA Operational
EHQ Australia Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
99.9 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
99.92 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Host Compliance Scheduled Maintenance Apr 15, 2024 21:30 - Apr 16, 2024 10:30 MDT
The Host Compliance Data Base will be upgraded during this maintenance window. During this time, Host Compliance functionality may be slow or unavailable.
Posted on Apr 15, 2024 - 06:50 MDT
Past Incidents
Apr 15, 2024

No incidents reported today.

Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 00:10 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 14, 00:09 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, April 14th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, April 14th (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status

Mar 29, 06:34 MDT
Apr 13, 2024
Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - Granicus Engineering teams have identified and resolved the issue impacting latency occurring in MediaManager, Peak, and iLegislate. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings multiple products

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Apr 11, 08:40 MDT
Update - Granicus Engineering teams have made further optimizations to help improve stability of the affected applications. Our teams will provide updates on this issue until we have verified success in resolving the issue with these changes.

If you are seeing any latency at this time please log out or close the application you are using and reopen them.
Product: govMeetings multiple products

Thank you,
Granicus Customer Support

Apr 9, 19:34 MDT
Monitoring - Granicus Engineering teams have implemented a fix for the current latency, we are monitoring to ensure stability. Our teams will provide updates on this issue until we have verified success in resolving the issue. If you are currently logged in please log out or close the application you are using and reopen them.
Product: govMeetings multiple products

Thank you,
Granicus Customer Support

Apr 9, 13:51 MDT
Update - Granicus Engineering teams have implemented a fix for the current latency, we are monitoring to ensure stability. Our teams will provide updates on this issue until we have verified success in resolving the issue. If you are currently logged in please log out or close the application you are using and reopen them.
Product: govMeetings multiple products

Thank you,
Granicus Customer Support

Apr 9, 13:50 MDT
Investigating - Granicus Engineering teams are currently investigating latency occurring in MediaManager, Peak, and iLegislate causing errors. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings multiple products

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Apr 9, 13:12 MDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 08:39 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing technical difficulties with our phone system that is not allowing our staff to answer incoming calls. We are working on resolving this problem as quickly as possible and apologize for any inconvenience this may cause. We can be reached via chat /portal /email. Please submit cases via support.granicus.com.

Thank you,
Granicus Customer Support

Apr 8, 10:10 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue affecting the govService environment being unavailable. We apologise for any inconvenience this incident may have caused and thank you for your patience as we rectified this.

If you have further questions or want more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Apr 9, 02:22 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 08:55 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with customer sites and environment being unavailable. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Apr 8, 08:43 MDT
Apr 8, 2024
Apr 7, 2024

No incidents reported.

Apr 6, 2024
Completed - The scheduled maintenance has been completed.
Apr 6, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Mar 28, 09:46 MDT
Apr 5, 2024
Apr 4, 2024
Resolved - Granicus Engineering teams have identified and resolved the issue impacting MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - MediaManager

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Apr 4, 13:06 MDT
Monitoring - Granicus Engineers have identified the issue and MediaManager performance has improved. We are currently monitoring all systems to ensure stability. Our teams will provide updates on this issue until it is fully resolved.

Thank you,
Granicus Customer Support

Apr 4, 10:07 MDT
Investigating - Granicus Engineering teams are currently investigating degraded performance and intermittent error messages on certain Media Manager sites. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Media Manager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Apr 4, 09:49 MDT
Completed - The scheduled maintenance has been completed.
Apr 4, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 23:30 MDT
Scheduled - On Wednesday, April 3rd 2024, at 11.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Apr 3, 09:41 MDT
Apr 3, 2024
Completed - The scheduled maintenance has been completed.
Apr 3, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:30 MDT
Scheduled - On Wednesday, April 3rd 2024, at 10.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Apr 3, 09:39 MDT
Completed - The scheduled maintenance has been completed.
Apr 3, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 21:30 MDT
Scheduled - On Wednesday, April 3rd 2024, at 9.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Apr 3, 09:37 MDT
Completed - The scheduled maintenance has been completed.
Apr 3, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 04:30 MDT
Scheduled - On Wednesday, April 3rd 2024, at 4.30 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Apr 3, 04:24 MDT
Apr 2, 2024
Resolved - This incident has been resolved.
Apr 2, 15:34 MDT
Monitoring - Access to Max.gov has been restored for govDelivery accounts. We continue to work with OMB to provide reliable service.
Apr 2, 13:59 MDT
Identified - We have confirmed there is a disruption of service with OMB.MAX. We are in contact with OMB.MAX to get the service reinstated, and will keep you updated.
Apr 2, 10:51 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with govDelivery Admin not being accessible for clients using Max.gov authentication. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Apr 2, 10:16 MDT
Apr 1, 2024
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery bulletin sending delays. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govDelivery Bulletins

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Apr 1, 03:00 MDT
Monitoring - We have identified the issue impacting bulletins and have implemented a fix.
Mar 29, 16:02 MDT
Identified - Granicus teams are continuing to see an issue impacting bulletin sends for a subset of our clients using the govDelivery Communications Cloud. Some clients may continue to observe delays in bulletin sending. We are working to address this as quickly as possible and will provide additional updates as our efforts progress.

Granicus Customer Support

Mar 29, 10:37 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 02:30 MDT
Identified - Granicus teams are aware of an issue impacting bulletin sends for a subset of our clients using the govDelivery Communications Cloud. Some clients may observe delays in bulletin sending. We are working to address this as quickly as possible and will provide additional updates as our efforts progress.

Granicus Customer Support

Mar 28, 14:02 MDT