All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
99.84 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
99.84 % uptime
Today
RS - OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
RS - OneView Core Operational
RS - OneView Dynamics Operational
RS - SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Beginning at 8 PM Central Time on Thursday, June 27th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Thursday, June 27th (8:00 PM - 8:30 PM CDT)

Impacted Applications and Services:
• Communications Cloud (STAGE environment)
• Targeted Messaging Service (TMS) environment (STAGE Environment) - used by organizations triggering test messages directly from their own systems into Granicus

Posted on Jun 13, 2024 - 14:50 MDT
Past Incidents
Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, June 20th, 2024 beginning at 9 PM Pacific. The update package for sites hosted outside of the Granicus govAccess environment will be available on Thursday, June 27th, 2024.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.

Jun 19, 05:28 MDT
Resolved - This incident has been resolved.
Jun 21, 03:35 MDT
Investigating - Granicus Engineering teams are currently investigating slower data processing in Realtime Reporting for a subset of customers. Our teams are prioritising resolving this issue and we apologise for any inconvenience it is causing.

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com

Thank you,
Granicus Customer Support

Jun 19, 04:42 MDT
Jun 20, 2024
Resolved - Granicus Engineering teams have resolved the issue causing intermittent availability issues for a subset of govAccess Vision clients.

Product: govAccess Vision

For other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 20, 20:59 MDT
Monitoring - Granicus Engineering teams have implemented a solution for the issue causing intermittent availability issues for a subset of govAccess Vision clients and are monitoring the results. Further updates will be provided as soon as possible.

Product: govAccess Vision

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 20, 12:40 MDT
Investigating - Granicus Engineering teams are currently investigating an issue causing intermittent availability issues for a subset of govAccess Vision clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govAccess Vision

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 20, 12:19 MDT
Completed - The scheduled maintenance has been completed.
Jun 20, 01:46 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 05:21 MDT
Scheduled - On Tuesday, June 18th 2024, at 22:00 MDT, Granicus is performing standard release for EngagementHQ. We do anticipate a downtown of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 minutes
Jun 18, 05:21 MDT
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 10:38 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:30 MDT
Scheduled - On Tuesday, June 18th 2024, at 21:30 MDT, Granicus is performing standard release for EngagementHQ. We do anticipate a downtown of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 minutes
Jun 18, 05:15 MDT
Completed - The scheduled maintenance has been completed.
Jun 19, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 05:27 MDT
Scheduled - On Wednesday, June 19th 2024, at 4:30 MDT, Granicus is performing standard release for EngagementHQ. We do anticipate a downtown of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 minutes
Jun 18, 05:26 MDT
Completed - The scheduled maintenance has been completed.
Jun 19, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 MDT
Scheduled - On Tuesday, June 18th 2024, at 22:30 MDT, Granicus is performing standard release for EngagementHQ. We do anticipate a downtown of 30 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 minutes
Jun 18, 05:25 MDT
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 21:05 MDT
Scheduled - On Monday, June 17th 2024, at 22:00 pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours
Jun 16, 21:05 MDT
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 05:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 21:10 MDT
Scheduled - On Monday, June 17th 2024, at 5 am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours
Jun 16, 21:10 MDT
Completed - The scheduled maintenance has been completed.
Jun 17, 05:49 MDT
Verifying - Granicus engineering teams have now resolved the issue of delayed data updates in Redshift and are continuing to monitor this incident.

We apologise for any inconvenience this issue has caused. If you have any questions or would like more information about this issue, please get in touch with us at Support@granicus.com.

Thank you,
Granicus Customer Support

Jun 14, 10:34 MDT
Update - Granicus engineering teams are still investigating the issue of delayed data updates for a subset of customers in Redshift.

We are reviewing the incident and will share an updated timeframe for resolution by the end of the day tomorrow, Friday, June 14th.

We apologise for any inconvenience this issue has caused, and we will continue to update you as the resolution progresses. If you have any questions or would like more information about this issue, please get in touch with us at Support@granicus.com.

Thank you,
Granicus Customer Support

Jun 13, 06:52 MDT
In progress - Granicus engineering teams are currently investigating an issue of missing data on the latest deployment to the submission tables for a small subset of customers.

The current timeline for resolution is Thursday, June 13th 2024, but we are working towards a faster resolution.

More details on this release are available at https://support.granicus.com/customersupport/s/article/Special-Note-Product-Update-UK-Realtime-Reporting-June-8-12

We apologise for any inconvenience this issue has caused, and we will continue to update you as the resolution progresses. If you have any questions or would like more information about this issue, please get in touch with us at Support@granicus.com.

Thank you,
Granicus Customer Support

Jun 11, 05:53 MDT
Scheduled - Granicus engineering teams will perform scheduled maintenance on Realtime Reporting's submissions repeatable, submissions_extended, and submissions_extended_repeatable this weekend. This maintenance will occur from Saturday, June 8th, 2024, to Sunday, June 9th, 2024. No downtime is required for this maintenance, and Realtime Reporting will remain operational during this period.

There are no further actions for customers to take for this maintenance, and we thank you for your assistance as we continue to provide platform improvements.

If you have any questions, please get in touch with us at support@granicus.com

Thank you,
Granicus Customer Support

Jun 7, 08:16 MDT
Resolved - This incident has been resolved.
Jun 17, 05:49 MDT
Monitoring - Granicus Engineering teams have implemented a fix and are currently monitoring for issues with degraded performance and intermittent error messages on certain MediaManager sites. Further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 11, 11:36 MDT
Investigating - Granicus Engineering teams are currently investigating degraded performance and intermittent error messages on certain MediaManager sites. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 11, 10:15 MDT
Completed - The scheduled maintenance has been completed.
Jun 17, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 01:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 21:08 MDT
Scheduled - On Monday, June 17th 2024, at 1:30 am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours
Jun 16, 21:08 MDT
Completed - The scheduled maintenance has been completed.
Jun 17, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 21:02 MDT
Scheduled - On Monday, June 17th 2024, at 23:30 pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours
Jun 16, 21:02 MDT
Jun 16, 2024
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Jun 10, 07:55 MDT
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 12:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 11:30 MDT
Scheduled - On Friday, June 14th 2024, at 11:30 AM MDT, Granicus is performing standard release for EngagementHQ. There can be outage of 15 mins. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1hour.
Jun 14, 10:18 MDT
Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 MDT
Scheduled - On Thursday, June 12th 2024, at 10 pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jun 12, 04:58 MDT
Jun 13, 2024
Resolved - Please be informed that release 550 that was due to go live for UK customers on 12th June has been cancelled due to an issue being identified.

This release will be rescheduled and we shall provide further communication regarding this in due course.

We do apologise for any inconvenience this has caused.

Jun 13, 02:09 MDT
Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 06:10 MDT
Monitoring - Granicus Engineering teams have resolved the issue affecting govService LIM14 integration failures.

We apologise for any inconvenience this incident may have caused and thank you for your patience as we rectified this.

For other issues or questions, please get in touch with us through support.granicus.com

Thank you,
Granicus Customer Support

Jun 12, 03:21 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with LIM14 and integration failures.

We apologise for any inconvenience this issue is causing and thank you for your patience as we work to resolve this.

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com

Thank you,
Granicus Customer Support

Jun 12, 02:50 MDT
Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 11:13 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 08:14 MDT
Investigating - A few of Host Compliance's constituents are facing errors when submitting payments. We are investigating this issue and will provide an update as soon as we have more information.
Jun 11, 07:45 MDT
Completed - The scheduled maintenance has been completed.
Jun 11, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 MDT
Scheduled - On Tuesday, June 11th 2024, at 5 AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1hour.
Jun 10, 11:05 MDT
Jun 10, 2024
Resolved - Granicus Engineering teams have identified and resolved the issue impacting degraded performance and intermittent error messages on certain MediaManager sites. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govMeetings MediaManager

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 10, 12:35 MDT
Investigating - Granicus Engineering teams are currently investigating degraded performance and intermittent error messages on certain MediaManager sites. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 10, 12:06 MDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - This incident has been resolved.
Jun 7, 18:37 MDT
Investigating - The availability of the Host Compliance API that manages the applications forms is not operating at full capacity. Forms within Host Compliance may be unavailable.
Jun 7, 16:35 MDT
Resolved - This incident has been resolved.
Jun 7, 03:11 MDT
Update - We are continuing to monitor for any further issues.
Jun 6, 10:49 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 10:49 MDT
Identified - Granicus Engineering teams are currently investigating slower data processing in Realtime Reporting for a small subset of customers. Our teams are prioritising resolving this issue and we apologise for any inconvenience this issue is causing.

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com

Thank you,
Granicus Customer Support

Jun 6, 04:03 MDT