All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Beginning at 1:01 a.m. Eastern Time on Sunday, April 11th (6:01 am BST) Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the govDelivery Communications Cloud and TMS applications.

During the maintenance period, the applications and services listed below will be unavailable.

- govDelivery Communications Cloud via admin.govdelivery.com
- Subscriber services allowing the public to sign up for your messages via public.govdelivery.com
- Link tracking URLs, such as those starting with lnks.gd
- Web Services/APIs for the Communications Cloud via api.govdelivery.com
- Targeted Messaging Service (TMS) used by organizations triggering messages directly from their own
systems into Granicus via tms.govdelivery.com
- Textizen
- Emergency Notification System (ENS)

Thank you,
Granicus Customer Support
Posted on Mar 31, 10:09 MDT
Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Apr 20, 14:47 MDT
Past Incidents
Apr 22, 2021
Resolved - This incident has been resolved.
Apr 22, 09:02 MDT
Monitoring - Following the release (474) on 21/04/2021 at 9:00PM; three issues have been identified for which we have just deployed a patch. The 3 issues are:

1. On the Process Stage settings screen; Integration tab users were unable to add, edit or update an integration.
2. On the Form Level settings page; changes could not be applied to section validation or conditions.
3. In the Service product the customer profile Update function was not working correctly due to drop downs missing values.

The patch will correct all three issues and the affected platform areas are now working as expected and we are monitoring the result.

We apologise for any inconvenience caused
Apr 22, 05:52 MDT
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 05:49 MDT
Investigating - We are currently resolving an issue regarding Release 474 from yesterday evening. A further update will follow shortly.

We apologise for any inconvenience caused.

Thank you,
Granicus Customer Support
Apr 22, 05:45 MDT
Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, April 15th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, April 22nd.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.

Thank you,
Granicus Customer Support
Apr 14, 07:37 MDT
Apr 15, 2021
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Resolved - We experienced a brief interruption with the govDelivery TMS system due to a database configuration issue. This has been resolved.
Apr 11, 11:30 MDT
Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 MDT
Scheduled - Granicus will be performing unscheduled maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Apr 7, 11:25 MDT
Apr 9, 2021
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary:
We have established that a patch is not required for this issue. The resolution is as follows:
1. Open your site’s custom profile within the Forms Designer.
2. Navigate to the Form’s settings page and open the ‘Submissions’ tab.
3. Disable the ‘Show Submissions Message’ option.

The issue was introduced by the HTML Injection fix that went out in Release 473.

Only Custom Profile Registration Processes that have the option to Show Submission Message ticked were affected.

Showing Submission Message on Profile Registration Processes is not recommended best practice. The better option being to summarise the information submitted by the user in the last stage before submission so that the user has an opportunity to correct any mistakes.

The problem was not picked up by our testing because the custom profile registration used by QA follows our best practice recommendations and therefore did not have the Show Submission Message box ticked


Product: govService UK

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 09:36 MDT
Monitoring - Issue Update: We have identified the root cause of this issue and have established a temporary solution which can be used now whilst the root cause is patched. The affected customers have been contacted directly via their Support Tickets
Product: govService

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 05:12 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary: We are aware there is an issue with custom profile registrations and is currently looking into this
Product: govService UK

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 02:59 MDT
Apr 8, 2021

No incidents reported.