Monitoring - Granicus Engineering teams have resolved the issue with Realtime Reporting unavailability with our external service provider. Customers may face a temporary delay in accessing real-time data while the cluster syncs up with the platform. Our teams will continue to provide further updates until we have the issue fully completed.
Product: govService Realtime Reporting
Thank you,
Granicus Customer Support
Jul 6, 11:16 MDT
Product: govService Realtime Reporting
Thank you,
Granicus Customer Support
Jul 6, 11:16 MDT
Update - Granicus Engineering teams continue to investigate the issue with Realtime Reporting (Redshift) unavailability with our external service provider. Our teams will continue to provide further updates until we have the issue fully resolved.
Product: govService Redshift
Thank you,
Granicus Customer Support
Jul 6, 07:09 MDT
Product: govService Redshift
Thank you,
Granicus Customer Support
Jul 6, 07:09 MDT
Identified - We are continuing to work on a fix for this issue. Our teams will provide updates on this issue until we have the issue fully resolved.
Jul 6, 05:11 MDT
Jul 6, 05:11 MDT
Investigating - Granicus Engineering teams have identified an issue with reporting data temporarily being unavailable. We are currently speaking to our external service provider to resolve this as quickly as possible.
Our teams will provide further updates on this issue until we have the issue fully resolved. The reporting platform will be unavailable for a short time period.
Jul 6, 04:01 MDT
Our teams will provide further updates on this issue until we have the issue fully resolved. The reporting platform will be unavailable for a short time period.
Jul 6, 04:01 MDT
Monitoring - Granicus Engineering teams have now implemented a fix for the issue with our platform monitoring that caused inaccurate counts of Short Term Rentals on your dashboard. While the core issue has been resolved, it may take several days for the correct numbers show up on your dashboard.
We apologize for any inconvenience this service issue may have caused, and thank you for your your patience as we monitor the results of our fix.
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Jul 1, 12:09 MDT
We apologize for any inconvenience this service issue may have caused, and thank you for your your patience as we monitor the results of our fix.
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Jul 1, 12:09 MDT
Investigating - Granicus Engineering teams are currently investigating issues with our platform monitoring resulting in inaccurate counts of Short Term Rentals on the dashboard. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: Host Compliance
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Jun 30, 15:03 MDT
Product: Host Compliance
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Jun 30, 15:03 MDT
In progress - Caseviewer summaries are processing slower than usual due to a background update.
Summaries missing from today's submissions will be available by the end of the day.
We apologize for any inconvenience caused.
Mar 15, 07:39 MDT
Summaries missing from today's submissions will be available by the end of the day.
We apologize for any inconvenience caused.
Mar 15, 07:39 MDT
Scheduled - govService Firmstep - Caseviewer
Some sites have been experiencing a mismatch with Caseviewer data.
The root cause is resolved in Release 495 which is scheduled for deployment to Live on March 1st.
A script to reconcile Caseviewer data will be run each night at 02:00 MST from Wednesday February 23rd until Tuesday March 1st.
Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.
We do not anticipate any downtime whilst the data scripts are being run.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Some sites have been experiencing a mismatch with Caseviewer data.
The root cause is resolved in Release 495 which is scheduled for deployment to Live on March 1st.
A script to reconcile Caseviewer data will be run each night at 02:00 MST from Wednesday February 23rd until Tuesday March 1st.
Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.
We do not anticipate any downtime whilst the data scripts are being run.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
In progress - Caseviewer summaries are processing slower than usual due to a background update.
Summaries missing from today's submissions will be available by the end of the day.
We apologise for any inconvenience caused.
Mar 15, 07:38 MDT
Summaries missing from today's submissions will be available by the end of the day.
We apologise for any inconvenience caused.
Mar 15, 07:38 MDT
Scheduled - govService Firmstep - Caseviewer
Some sites have been experiencing a mismatch with Caseviewer / Dashboard data.
The root cause is resolved in Release 495 which is scheduled for deployment to Live on Wednesday 23rd February at 21:00 GMT.
A script to reconcile Caseviewer data will be run each night at 00:00 GMT from Tuesday 22nd February until Thursday 24th February.
Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.
We do not anticipate any downtime whilst the data scripts are being run.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Some sites have been experiencing a mismatch with Caseviewer / Dashboard data.
The root cause is resolved in Release 495 which is scheduled for deployment to Live on Wednesday 23rd February at 21:00 GMT.
A script to reconcile Caseviewer data will be run each night at 00:00 GMT from Tuesday 22nd February until Thursday 24th February.
Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.
We do not anticipate any downtime whilst the data scripts are being run.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
About This Site
Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes
govDelivery - Communications
?
Operational
govDelivery Communications Cloud
Operational
Targeted Messaging Service (TMS)
Operational
Interactive Text (Textizen)
Operational
govMeetings - Live Video, Legislative and Agenda
?
Operational
MediaManager
Operational
Live Video
Operational
Archive Video
Operational
Legistar
Operational
Peak
?
Operational
InSite
Operational
Boards & Commissions
Operational
iLegislate
Operational
IQM2
Operational
Novus Agenda/Video
Operational
ClearCast
?
Operational
govAccess - Website and Content
?
Operational
govAccess Vision CMS
?
Operational
govAccess Civica CMS
?
Operational
SpeakUp
Operational
eComment
Operational
govRecords - Records Management
?
Operational
ROAM
Operational
govService
Degraded Performance
govService U.K.
Degraded Performance
govService U.S.
Operational
Host Compliance
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Realtime Reporting Data Migration Update
May 19, 10:05-10:08 MDT
A recent feature update making a new datapoint available in Realtime reporting required a data migration (moving data from one database table to another) to be run. The migration caused a spike in system resource usage impacting the production platform. Once identified as the cause, the change was immediately halted and production access restored.
This left the data partially migrated and therefore the migration will need to be resumed and allowed to complete the transfer of data. Our teams are developing a strategy that will allow them to reimplement the change without platform impact. Until the move is completed you may notice some reports returning unexpected values for submission data.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on May 19, 10:03 MDT
This left the data partially migrated and therefore the migration will need to be resumed and allowed to complete the transfer of data. Our teams are developing a strategy that will allow them to reimplement the change without platform impact. Until the move is completed you may notice some reports returning unexpected values for submission data.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on May 19, 10:03 MDT