Granicus Response to Recent Decision by Twitter to Discontinue its Free API
Update - We are continuing to work on a fix for this issue.
Sep 26, 2023 - 10:28 MDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.

Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies

Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com

If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

Uptime over the past 90 days. View historical uptime.
govDelivery - Communications
Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda
Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak
Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast
Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content
Operational
govAccess Vision CMS
Operational
govAccess Civica CMS
Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management
Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
govService Release 534 - 04-10-2023 (UK) Oct 4, 2023 14:00-15:00 MDT
Product Release Notification — 04-10-2023

Release 534 will apply essential updates to the govService platform for our UK customers on 04-10-2023. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-534-October-4-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Oct 02, 2023 - 10:23 MDT
govService Release 534 - 10th October 2023 (US) Oct 10, 2023 03:00-04:00 MDT
Release 534 will apply essential updates to the govService platform for our US customers on 10th October 2023. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-534-October-4-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Oct 02, 2023 - 10:33 MDT
Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023
govMeetings Standard Monthly Maintenance: Friday, September 29th
Completed - The scheduled maintenance has been completed.
Sep 30, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 MDT
Scheduled - This is standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Sep 25, 07:55 MDT
Sep 29, 2023
Sep 28, 2023
OpenCities Important Security Update - All Regions
Resolved - Granicus Engineering successfully deployed a security update on Thursday, September 28th, 4 p.m. AEST/ 1 a.m. CDT. We are able to confirm that the security vulnerability was successfully mitigated.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 28, 12:53 MDT
Identified - On Thursday, 28th of September at 15:14pm Australian Eastern Standard Time Granicus security identified an increase in malicious scanning across a number of Australian OpenCities customer sites, resulting in some service disruptions. We made the decision to expedite the security patch previously scheduled for 7 p.m. - 10 p.m. (AU local time) / 2 a.m. - 4 a.m. (US local time). We understand there may be a short interruption to your services during business hours, however, we believe the importance of the patch warrants this approach. Thank you for your cooperation.
Sep 28, 00:17 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 00:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 23:30 MDT
Scheduled - On Wednesday, September 27th, at 23:30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 45 minutes.
Sep 27, 21:14 MDT
Sep 27, 2023
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:46 MDT
Scheduled - On Wednesday, September 27th, at 22:45 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 45 minutes.
Sep 27, 21:11 MDT
EngagementHQ UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 22:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:30 MDT
Scheduled - On Wednesday, September 27th, at 21:30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 45 minutes.
Sep 27, 21:07 MDT
govService Release 533 - 09-26-2023 (US)
Completed - Release 533 was deployed successfully to US govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 27, 06:47 MDT
Scheduled - Release 533 will apply essential updates to the govService platform for our US customers on Tuesday, 09-26-2023

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-533-September-20-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 18, 10:10 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 05:45 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:00 MDT
Scheduled - On Wednesday, September 27th, at 05:00 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 45 minutes.
Sep 27, 02:44 MDT
Sep 26, 2023

Unresolved incident: Granicus Response to Recent Decision by Twitter to Discontinue its Free API.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Host Compliance Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 23:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:15 MDT
Scheduled - Routine maintenance will be performed on Host Compliance. Some slowness may be experience during this maintenance window.
Sep 22, 22:09 MDT
EngagementHQ - Database Migration EU
Completed - The scheduled maintenance has been completed.
Sep 23, 01:22 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:23 MDT
Scheduled - On Friday, September 22nd, at 10:22 pm MDT, Granicus will be performing Database Migration for EngagementHQ. There will be an outage during this time. Therefore, we have scheduled a maintenance window. If an incident occurs during this maintenance, we will have the appropriate staff engaged to immediately resolve it. The maintenance window expected duration is 3 hours. There are no code changes being implemented with this maintenance.
Sep 22, 22:21 MDT
Sep 22, 2023
Granicus Issue Notification: govDelivery Bulletin Delays
Resolved - This incident has been resolved.
Sep 22, 15:01 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 14:02 MDT
Investigating - Granicus teams are aware of an issue impacting bulletin sends for a subset of our clients using the govDelivery Communications Cloud. Some clients may observe delays in bulletin sending. We are working to address this as quickly as possible and will provide additional updates as our efforts progress.

Granicus Customer Support
Sep 22, 13:47 MDT
Granicus Issue Notification: GovService delayed execution of timed events in the platform
Resolved - Granicus Engineering teams have identified and resolved the issue impacting the execution of timed events in the govService Platform. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: GovService Timed Events

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 22, 07:27 MDT
Monitoring - Granicus Engineering teams have resolved and are monitoring the issue of delayed execution of timed events in the platform.

All timed events and services have been restored and are now catching up. However, data dumps will resume running again this evening.

Product: govService-Firmstep

For other issues or questions, please get in touch with us through Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 21, 04:43 MDT
Identified - Granicus Engineering teams are investigating the delayed execution of timed events in the platform. Our teams are prioritising this issue and further updates will be provided as soon as possible.

Product: GovService-Firmstep

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through Support.Granicus.com.


Thank you,
Granicus Customer Support
Sep 21, 03:51 MDT
govService Certificate Change for mygovscot myaccount Authentication
Completed - MyGovScot certificate scheduled maintenance was completed successfully.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 22, 07:24 MDT
Scheduled - The Improvement Service will be changing the certificates for myaccount for all non-production and production sites for all Scottish customers who authenticate via mygovscot.

This will impact the following integrations:

• myaccount Sign-In using SAML 2.0
• myaccount webservices integration

Please note there will be an outage whilst the certificates are being applied and this is anticipated to be up to thirty minutes on the dates and times below:

• Non-Production: 11th September 2023 at 09:00 AM
• Production: 21st September 2023 at 2:00 PM

This outage will mean citizens will not be able to login and use their account during this time.

CUSTOMER ACTION REQUIRED: For any Scottish customer who has not yet sent us their certificate and metadata files to support@granicus.com please can you send as soon as possible to avoid any outage.

If you have any questions, please contact us at support@granicus.com

Thank you,
Granicus Customer Support
Sep 8, 05:33 MDT
govService Release 533- 20-09-2023 (UK)
Completed - Release 533 was deployed successfully to UK govService customers.

Release 533 will be available for our US govService customers next Tuesday.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 22, 07:22 MDT
Scheduled - Product Release Notification — 20-09-2023

Release 533 will apply essential updates to the govService platform for our UK customers on 20-09-2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-533-September-20-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 18, 10:08 MDT
govAccess Vision Monthly Software Release: Thursday, Sept 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, Sept 21, 2023 beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, Sept 28, 2023.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Sep 19, 08:25 MDT
Sep 21, 2023
EngagementHQ - facility maintenance US
Completed - The scheduled maintenance has been completed.
Sep 21, 21:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:01 MDT
Scheduled - On Thursday, September 21st, at 19:00 am MDT, Granicus will be performing facility maintenance for EngagementHQ. We do not anticipate any outages, however there is always risk when making configuration changes. Therefore, we have scheduled a maintenance window. If an incident occurs during this maintenance, we will have the appropriate staff engaged to immediately resolve it. The maintenance window expected duration is 2.5 hour. There are no code changes being implemented with this maintenance.
Sep 21, 06:10 MDT
Sep 20, 2023
Granicus Issue Notification: MediaManager- Issue with Video Upload
Resolved - Granicus Engineering teams have identified and resolved the issue impacting video uploads. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - MediaManager

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 20, 13:00 MDT
Update - Granicus engineers have implemented a fix that has resolved most issues with uploading videos to MediaManager; however, some issues are still being observed with a subset of customers. We will continue to investigate over the weekend and provide updates until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com; for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 16:22 MDT
Update - Granicus Engineering teams have actioned on the issue regarding MediaManager's video uploads. Our teams are currently monitoring and responding to intermittent performance issues related to this incident. We will continue to provide updates on this issue until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 14, 16:03 MDT
Monitoring - Granicus Engineering teams have taken actions to remediate the issue with MediaManager that is preventing video upload. Our teams are currently monitoring the systems as performance improves. Our teams will continue to provide updates on this issue until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 23:38 MDT
Update - Granicus Engineering teams continue to investigate an issue with MediaManager that is preventing video upload. Our teams have engaged our vendor and both are working on this issue as priority. Further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 16:18 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with MediaManager that is preventing video upload. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 09:16 MDT
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