All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Release 486 will now be deployed on Tuesday, 19th October 2021. This is to allow for extra testing to take place.

We apologize for any inconveniences this may cause.

Thank you,
Granicus Customer Support
Oct 11, 04:53 MDT
Scheduled - Product Release Notification — 12 Oct 2021

Release 486 will apply essential updates to the govService platform for our US customers on Tuesday, 12th October 2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-486-October-7-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 4, 08:42 MDT
Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue impacting availability / login. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 09:22 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with login / availability. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 09:01 MDT
Completed - The interim release 486-1 was deployed successfully to all UK govService customers.

You can review all product release notes at https://support.granicus.com/s/article/Release-Notes

Thank you,
Granicus Customer Support
Oct 15, 05:48 MDT
Scheduled - This interim release will apply a solution to the getFullYear error. This is effecting a small number of customer processes. The error is present when a datefield with a maximum/minimum date setting collects the value via a token that hasn't been calculated on load of the section.

The update to the govService platform will be available on Friday, 15th October 2021. The release will be deployed the night before at 9 PM

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 11, 04:58 MDT
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - This incident has been resolved.
Oct 8, 12:03 MDT
Monitoring - Our engineers have resolved the issue and are continuing to monitor.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,

Granicus Customer Support
Oct 6, 10:23 MDT
Update - We are continuing to work on a fix for this issue.
Oct 6, 09:41 MDT
Update - We are continuing to work on a fix for this issue.
Oct 6, 08:55 MDT
Identified - The issue has been identified and a fix is being implemented.
Oct 6, 08:15 MDT
Investigating - We are currently experiencing connectivity issues with Realtime Reporting and customers not being able to connect. We are working on resolving this as a matter of priority with our vendor and will update you as we resolve this issue.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 6, 07:33 MDT
Completed - Release 486 was deployed successfully yesterday to all UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Oct 8, 07:11 MDT
Scheduled - Product Release Notification — 7 Oct 2021

Release 486 will apply essential updates to the govService platform for our UK customers this Thursday, 7th October 2021. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-486-October-7-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 4, 08:41 MDT
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 MDT
Scheduled - Please note, the following only applies to on-premise govAccess customers.

This is a reminder that the regularly scheduled monthly software update has moved to Thursday evening, October 7th at 9 PM Pacific.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Sep 22, 15:45 MDT
Oct 7, 2021
Oct 6, 2021
Oct 5, 2021
Resolved - We have resolved the issue preventing packets from generating and have resumed normal operation.
Product: govMeetings - Legistar, Peak, Boards and Commissions

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 5, 16:28 MDT
Monitoring - We have resolved the issue preventing packets from generating and have resumed normal operation.
If you have any questions on this issue, please contact Granicus customer support at support.granicus.com.
Product: govMeetings - Legistar, Peak, Boards and Commissions

Thank you,
Granicus Customer Support
Oct 5, 14:43 MDT
Investigating - Granicus Engineering teams are currently investigating an error with packet generation affecting a small subset of our clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - Legistar, Peak, Boards and Commissions

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 5, 14:21 MDT
Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021
Completed - The scheduled maintenance has been completed.
Oct 2, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Sep 30, 10:10 MDT