Update - Granicus Engineering teams are continuing to investigate intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 20, 09:42 MDT
Update - Granicus Engineering teams are continuing to investigate intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 12, 11:44 MDT
Update - Granicus Engineering teams continue to investigate intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 5, 09:27 MDT
Investigating - Granicus Engineering teams are currently investigating intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 4, 13:01 MDT
Monitoring - Our technical teams are no longer observing any issues with Insite portal available or with any of our other solutions at this time. We are continuing to monitor, but all sites are currently operating within normal parameters.
May 3, 23:00 MDT
Investigating - Granicus Engineering teams are currently investigating intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 3, 16:32 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 14:24 MDT
Investigating - Granicus teams are investigating an issue causing delays with updating reporting in govDelivery Bulletin Detail Reports.
Apr 25, 11:14 MDT
In progress - Caseviewer summaries are processing slower than usual due to a background update.

Summaries missing from today's submissions will be available by the end of the day.

We apologize for any inconvenience caused.

Mar 15, 07:39 MDT
Scheduled - govService Firmstep - Caseviewer

Some sites have been experiencing a mismatch with Caseviewer data.

The root cause is resolved in Release 495 which is scheduled for deployment to Live on March 1st.

A script to reconcile Caseviewer data will be run each night at 02:00 MST from Wednesday February 23rd until Tuesday March 1st.

Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.

We do not anticipate any downtime whilst the data scripts are being run.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

In progress - Caseviewer summaries are processing slower than usual due to a background update.

Summaries missing from today's submissions will be available by the end of the day.

We apologise for any inconvenience caused.

Mar 15, 07:38 MDT
Scheduled - govService Firmstep - Caseviewer

Some sites have been experiencing a mismatch with Caseviewer / Dashboard data.

The root cause is resolved in Release 495 which is scheduled for deployment to Live on Wednesday 23rd February at 21:00 GMT.

A script to reconcile Caseviewer data will be run each night at 00:00 GMT from Tuesday 22nd February until Thursday 24th February.

Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.

We do not anticipate any downtime whilst the data scripts are being run.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
90 days ago
99.93 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
99.93 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
A recent feature update making a new datapoint available in Realtime reporting required a data migration (moving data from one database table to another) to be run. The migration caused a spike in system resource usage impacting the production platform. Once identified as the cause, the change was immediately halted and production access restored.

This left the data partially migrated and therefore the migration will need to be resumed and allowed to complete the transfer of data. Our teams are developing a strategy that will allow them to reimplement the change without platform impact. Until the move is completed you may notice some reports returning unexpected values for submission data.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Posted on May 19, 10:03 MDT
Product Release Notification

Release 500 will apply essential updates to the govService platform for our US customers on Tuesday, 24th May 2022.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-500-May-18-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Posted on May 16, 06:59 MDT
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

May 16, 11:36 MDT
May 20, 2022
Resolved - Granicus Engineering teams have identified and resolved the issue impacting Vision site outages in Canada affecting a small subset of clients. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govAccess - Vision Canada

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 20, 07:59 MDT
Monitoring - Granicus Engineering teams are monitoring Vision site outages in Canada affecting a small subset of clients. It appears that the source is on the provider level. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govAccess - Vision Canada

Thank you,
Granicus Customer Support

May 19, 17:39 MDT
Investigating - Granicus Engineering teams are currently investigating Vision site outages in Canada affecting a small subset of clients. It appears that the source is on the provider level. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govAccess - Vision Canada

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 19, 17:19 MDT
Completed - The scheduled maintenance has been completed.
May 20, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, May 19th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, May 26th, 2022.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.

May 16, 11:41 MDT
May 19, 2022
Resolved - Granicus Engineering teams have identified and resolved the issue impacting Legistar accessibility and errors. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - Legistar

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 19, 16:25 MDT
Monitoring - Granicus Engineering teams continue to investigate Legistar errors and accessibility. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings -Legistar

Thank you,
Granicus Customer Support

May 19, 14:47 MDT
Update - We are continuing to investigate this issue.
May 19, 14:45 MDT
Investigating - Granicus Engineering teams are currently investigating errors and accessibility for Legistar Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings: Legistar

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 19, 14:03 MDT
Completed - Release 500 has been deployed successfully to all UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

May 19, 09:45 MDT
Scheduled - Product Release Notification

Release 500 will apply essential updates to the govService platform for our UK customers on Wednesday, 18th May 2022. The release will be deployed at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-500-May-18-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

May 16, 07:02 MDT
May 18, 2022

No incidents reported.

May 17, 2022
Resolved - Granicus Engineering teams have identified and resolved the issue impacting MediaManager loading times. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - MediaManager
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 17, 10:04 MDT
Monitoring - MediaManager loading times have returned to normal and our teams are monitoring the situation to ensure stability.
Product: govMeetings - MediaManager
Thank you,
Granicus Customer Support

May 16, 16:17 MDT
Investigating - Granicus Engineering teams are currently investigating potentially increased loading times for MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 16, 09:50 MDT
May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 07:03 MDT
Scheduled - To allow for more thorough testing, Release 500 will now be deployed on Wednesday 18th of May.

We apologize for any inconvenience this may cause.

Thank you,
Granicus Customer Support

Apr 29, 10:16 MDT
Completed - The scheduled maintenance has been completed.
May 16, 07:02 MDT
Scheduled - To allow for more thorough testing, Release 500 will now be deployed on Tuesday 24th of May.

We apologize for any inconvenience this may cause.

Thank you,
Granicus Customer Support

Apr 29, 10:13 MDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - Granicus Engineering teams have completed deploying an update to govMeetings and govDelivery that may have created momentary inaccessibility. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings; govDelivery

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 12, 08:26 MDT
Identified - Granicus Engineering teams will be deploying an update to govMeetings and govDelivery that may create momentary inaccessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings and govDelivery

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 12, 03:11 MDT
May 11, 2022
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Firmstep Platform Access Issues.

We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Firmstep

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 11, 10:02 MDT
Monitoring - Granicus Engineering teams have identified and resolved the issue and are continuing to monitor the situation. Customers can now start to log back in.

Our teams will provide further updates until we have the issue fully resolved.

Product: govService Firmstep

Thank you,
Granicus Customer Support

May 11, 06:15 MDT
Investigating - Granicus Engineering teams are currently investigating issues with accessing govService Firmstep. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Firmstep

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

May 11, 05:53 MDT
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.