All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
99.87 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
99.87 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Product Release Notification — 2-Dec-2021

Release 490 will apply essential updates to the govService platform for our UK customers this Thursday, 2nd November 2021. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-490-December-2-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Nov 30, 10:47 MST
This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Posted on Nov 29, 17:26 MST
Granicus will be performing maintenance on the Communications Cloud and TMS environments Saturday, December 4th beginning at 11:00PM Mountain. Outages are expected to occur.

Please note: this maintenance does not include any product updates or changes.
Posted on Nov 19, 14:52 MST
Granicus will be performing maintenance on the Communications Cloud STAGE Environment and TMS STAGE Environment Wednesday, December 8th beginning at 9:00PM Central. Outages are expected to occur.

Please note: this maintenance does not include any product updates or changes.
Posted on Nov 24, 08:52 MST
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Completed - Release 489 has been deployed successfully to US govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Nov 23, 06:25 MST
Scheduled - Product Release Notification — 23-Nov-2021

Release 489 will apply essential updates to the govService platform for our US customers on Tuesday, 23-Nov-2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-489-November-18-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 15, 01:31 MST
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 MST
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 11, 16:14 MST
Nov 19, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue impacting Filltask API. We apologize for any inconvenience this service issue may have caused and thank you for your patience. We are working with the small subset of impacted sites directly via their associated tickets to identify and resolve any affected transactions.

Product: govService Firmstep

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 19, 09:06 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 11:14 MST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 11:07 MST
Update - We are continuing to investigate this issue.
Nov 18, 10:58 MST
Investigating - Granicus engineering teams are currently investigating an issue with FillTaskAPI, impacting a small subset of customers. Our teams are working on the issue as priority and further updates will be provided as soon as possible.

Product: govService Firmstep

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 18, 10:19 MST
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:01 MST
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, November 18th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, December 2nd.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Nov 15, 10:23 MST
Nov 18, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue that is preventing users from accessing IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings IQM2

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 18, 13:25 MST
Monitoring - Granicus Engineering teams have identified the issue impacting IQM2 accessibility and have implemented a fix. Our teams are continuing to monitor all systems to ensure stability. Further updates will be provided as soon as possible.

Product: govMeetings - IQM2

Thank you,
Granicus Customer Support
Nov 17, 11:20 MST
Investigating - Granicus Engineering teams continue to investigate IQM2 accessibility. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings IQM2

Thank you,
Granicus Customer Support
Nov 17, 10:47 MST
Monitoring - Granicus Engineering teams have identified the issue impacting IQM2 accessibility and have implemented a fix. Our teams are continuing to monitor all systems to ensure stability. Further updates will be provided as soon as possible.

Product: govMeetings - IQM2

Thank you,
Granicus Customer Support
Nov 17, 09:48 MST
Investigating - Granicus Engineering teams are currently investigating an issue that is preventing users from accessing IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - IQM2

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 17, 09:30 MST
Completed - Release 489 was deployed successfully last night to all UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Nov 18, 04:43 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 10:05 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 08:50 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 01:26 MST
Scheduled - Product Release Notification — 18-Nov-2021

Release 489 will apply essential updates to the govService platform for our UK customers this Thursday, 18 November 2021. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-489-November-18-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

In preparation for release 489, files attached to FAQ's will be temporarily unavailable for download from 3pm tomorrow, 2021-11-17. FAQ files will once again be available once deployment is complete on Thursday morning.
Nov 15, 01:26 MST
Nov 17, 2021
Nov 16, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue impacting latency and accessibility of IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - IQM2

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 16, 11:29 MST
Monitoring - Granicus Engineering teams are again monitoring IQM2 latency and accessibility. Our teams will continue to provide updates on this issue until it is fully resolved.
Product: govMeetings - IQM2

Thank you,
Granicus Customer Support
Nov 15, 13:45 MST
Investigating - Granicus Engineering teams are continuing to investigate latency and issues accessing IQM2. Our teams will provide updates until we have the issue fully resolved.
Product: govMeetings - IQM2

Thank you,
Granicus Customer Support
Nov 15, 13:11 MST
Monitoring - Granicus Engineering teams have identified and are monitoring IQM2 latency and accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - IQM2

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 15, 11:58 MST
Resolved - Granicus Engineering teams have identified and resolved the issue impacting the playback of archived videos in IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - IQM2

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 16, 11:28 MST
Monitoring - Granicus Engineering teams were able to identify and resolve the issue impacting the playback of archived videos in IQM2. Our teams will continue to provide updates and monitor the issue to ensure stability.

Product: govMeetings - IQM2

Thank you,
Granicus Customer Support
Nov 16, 10:21 MST
Identified - Granicus Engineering teams have identified the issue preventing the playback of archived videos in IQM2. Our teams will provide updates on this issue until it is fully resolved.
Product: govMeetings - IQM2

Thank you,
Granicus Customer Support
Nov 16, 09:38 MST
Update - Granicus Engineering teams continue to investigate issues with the playback of archived videos in IQM2. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings - IQM2

Thank you,
Granicus Customer Support
Nov 16, 08:24 MST
Investigating - Granicus Engineering teams are currently investigating an issue playing archived videos in IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - IQM2

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 16, 07:51 MST
Completed - The scheduled maintenance has been completed.
Nov 16, 02:42 MST
Scheduled - We have applied and released essential updates to the Blue Badge and Contact Us MyServices. A summary of the update can be found in the link below:

https://support.granicus.com/customersupport/s/article/Blue-Badge-Contact-Us-MyServices-Updates-November-12-2021

We recommend that you upgrade on your Test environment before upgrading the MyServices on your Live environment.

Thank you,
Granicus Customer Support
Nov 16, 02:28 MST