Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

Emergency Notification System (ENS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

govAccess Civica CMS Operational

SpeakUp Operational

eComment Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

govService Release 485 - 28 Sept 2021 (US) Sep 28, 03:00-04:00 MDT

Release 485 will apply essential updates to the govService platform for our US customers on Tuesday, 28 September 2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-485-September-23-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 20, 01:55 MDT

Thursday, October 7th: govAccess On-Premise maintenance Oct 7, 22:00 - Oct 8, 04:00 MDT

Please note, the following only applies to on-premise govAccess customers.

This is a reminder that the regularly scheduled monthly software update has moved to Thursday evening, October 7th at 9 PM Pacific.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Posted on Sep 22, 15:45 MDT

Past Incidents

Sep 26, 2021

No incidents reported today.

Sep 25, 2021

govMeetings and govAccess Product Release

Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 MDT

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 22, 13:27 MDT

Sep 24, 2021

Granicus Issue Notification: Host Compliance

Resolved - Services have been restored.
Sep 24, 15:03 MDT

Monitoring - Performance has improved and we are currently monitoring
Sep 24, 14:13 MDT

Identified - Granicus Engineering teams have identified issues logging in to the Host Compliance application. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Sep 24, 12:54 MDT

Sep 23, 2021

govService Release 485 - 23 Sept 2021 (UK)

Completed - Release 485 was deployed successfully this morning to all UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 23, 06:01 MDT

Scheduled - Product Release Notification — 23 September 2021

Release 485 will apply essential updates to the govService platform for our UK customers this Thursday, 23 September 2021. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-485-September-23-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 20, 01:54 MDT

Granicus Issue Notification: [govService + Service]

Resolved - The incident is now resolved. We will contact all affected customers with a resolution shortly. We apologise for any inconvenience caused.

Thank you,
Granicus Customer Support
Sep 23, 05:59 MDT

Monitoring - The issue was fully resolved as of 11:40am BST, and all automated tests are running on the platform.
We have released a fix for this and are monitoring the situation.

Thank you,
Granicus Customer Support
Sep 23, 05:15 MDT

Identified - The issue has been identified and a fix is being implemented.

The change introduced in release 485 broke user profile addresses, impacting all new profiles and updates to existing profiles. Several customers have already reported that they are affected.

A hotfix is being built, which is to be tested and then deployed in the next hour.

Thank you,
Granicus Customer Support
Sep 23, 03:06 MDT

Investigating - Granicus Engineering teams are currently investigating an issue introduced in release 485 with saving customer addresses in Service. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: [govService + Service]

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 23, 03:01 MDT

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

Novus Performance Issues

Resolved - Granicus Engineering teams have identified and resolved the issue impacting NovusAGENDA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - NovusAGENDA

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 20, 10:28 MDT

Update - Granicus Engineering teams have resolved the issue regarding logins to Novus - we will continue monitoring during resolution pathing. Currently impacted customers will see improvement as the resolution is deployed.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 17, 09:09 MDT

Monitoring - Granicus Engineering teams have resolved the issue regarding logins to Novus - we will continue monitoring.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 15:23 MDT

Identified - Granicus Engineering teams have identified an issue affecting Novus logins and are working on a resolution.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 14:57 MDT

Monitoring - Granicus Engineering teams have confirmed that performance for IQM2 and Novus has improved to regular levels. We are continuing to monitor and will update once we confirm resolution.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 10:33 MDT

Update - Granicus Engineering teams have identified the issue and are continuing to work to resolve. Some users may still be experiencing slowness in the Novus application as well as the IQM2 application.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 09:00 MDT

Update - Granicus Engineering teams have identified the issue and are continuing to work to resolve. Some users may still be experiencing slowness in the Novus application as well as the IQM2 applications.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 08:48 MDT

Identified - Granicus Engineering teams have identified the issue and are continuing to work to resolve. Some users may still be experiencing slowness in the Novus application.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 08:33 MDT

Investigating - Granicus Engineering teams are currently investigating an intermittent outage affecting a small subset of clients regarding Novus Agenda. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - Novus

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 08:10 MDT

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Thursday, September 16th: govAccess maintenace

Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, September 16th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, September 23rd.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Sep 13, 16:03 MDT

Sep 16, 2021

Sep 15, 2021

Sep 14, 2021

govService Release 484 - 14 Sept 2021 (US)

Completed - Release 484 was deployed successfully to all US govService customers earlier today.

You can review the product release notes at https://support.granicus.com/s/article/govService-Release-484-September-9-2021
Sep 14, 08:39 MDT

Scheduled - Product Release Notification — 14th September 2021

Release 484 will apply essential updates to the govService platform for our US customers on Tuesday, 14th September 2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-484-September-9-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 6, 02:29 MDT

Sep 13, 2021

Granicus Issue Notification: IQM2 and Novus

Resolved - Granicus Engineering teams have identified and resolved the issue impacting an intermittent outage affecting a small subset of clients using Novus Agenda and IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings IQM2 and Novus Agenda

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 18:25 MDT

Identified - Granicus Engineering teams have identified an issue impacting a small subset of IQM2 and Novus Agenda customers. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings - IQM2
govMeetings - Novus

Thank you,
Granicus Customer Support
Sep 13, 17:22 MDT

Investigating - Granicus Engineering teams are currently investigating an intermittent outage affecting a small subset of clients regarding IQM2 and Novus Agenda. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - IQM2 and Novus

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 16:40 MDT

Sep 12, 2021

No incidents reported.