Simpleview CRM and Extranet: Server Patching Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2026 - 22:01 MDT
Scheduled - We are reaching out to let you know about scheduled maintenance for your Simpleview CRM and Extranet environment.

As part of our ongoing platform maintenance, we will be applying operating system patches and restarting all related servers. This work helps keep your environment secure, current, and running reliably.

What to Expect
-Your CRM and Extranet sites may be intermittently unavailable as servers are patched and restarted.
-These interruptions are typically brief as each server comes back online.
-No action is required on your part.
-Once maintenance is complete, services will automatically return to normal.

We have scheduled this work during off-hours to minimize disruption and will closely monitor the environment throughout the window.
If you have any questions or concerns, please don't hesitate to reach out to our Support team.
Sep 18, 2026 22:00 - Sep 19, 2026 04:00 MDT
govMeetings Scheduled Maintenance Release: Sep 18, 2026 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2026 - 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 18, 2026 22:00 - Sep 19, 2026 04:00 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - ANZ Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Under Maintenance
MediaManager Under Maintenance
Live Video Under Maintenance
Archive Video Under Maintenance
Legistar Under Maintenance
Peak Under Maintenance
InSite Under Maintenance
Boards & Commissions Under Maintenance
iLegislate Under Maintenance
IQM2 Under Maintenance
Novus Agenda/Video Under Maintenance
OneMeeting PrimeGov Under Maintenance
Swagit Under Maintenance
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Under Maintenance
CRM Under Maintenance
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Under Maintenance
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Indigov Operational
Indigov CRM - US House Operational
Indigov CRM - State & Local Operational
Indigov Websites - US House Operational
Indigov Websites - State & Local Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, September 20, 2026 - 12 AM CDT Sep 19, 2026 23:00 - Sep 20, 2026 01:00 MDT

Beginning at 12 AM Central Time on Sunday, September 20, 2026, Granicus technical teams will be performing maintenance affecting our Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, September 20 (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Posted on Sep 08, 2026 - 07:51 MDT

Host Compliance Release #21.1 2026 Sep 20, 2026 22:30 - Sep 21, 2026 03:30 MDT

Granicus technical teams will be implementing patch Release #21.1 in the production environment on 20th September 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 4 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Posted on Sep 18, 2026 - 05:42 MDT

Agenda OE (OneMeeting) Schedule Maintenance Sep 25, 2026 00:00-06:00 MDT

OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
Posted on Sep 15, 2026 - 11:22 MDT

govMeetings Standard Monthly Maintenance Sep 25, 2026 22:00 - Sep 26, 2026 04:00 MDT

This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Posted on Sep 11, 2026 - 18:34 MDT

govQA Scheduled Maintenance Sep 25, 2026 22:00 - Sep 26, 2026 04:00 MDT

Granicus technical teams will be performing monthly Patching maintenance which includes important security and system update in our Production environment for GovQA. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Posted on Sep 11, 2026 - 18:37 MDT

Granicus Maintenance Notification: govService - SRM OneView Security Patches Sep 28, 2026 00:00-05:00 MDT

Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on September 28th, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.
Posted on Sep 08, 2026 - 09:29 MDT

govMeetings Standard Monthly Maintenance Sep 28, 2026 00:00-06:00 MDT

This is our standard monthly patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes."
Posted on Sep 13, 2026 - 20:39 MDT

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

GovAccess OpenCities - Intermittent Availability Issues Impacting Some Websites
Resolved - Availability for impacted govAccess OpenCities US websites has been restored. Sites are currently performing normally, and no further intermittent outages are being observed.
We apologize for the earlier disruption and thank you for your patience. Our Engineering team continues to review the incident to help prevent recurrence.
Sep 18, 10:27 MDT
Monitoring - Service for affected govAccess OpenCities customer websites in the United States has stabilized, and sites are currently performing normally. Our Engineering team continues to actively monitoring the platform to help ensure continued stability.
We apologize for any earlier disruption and appreciate your patience. We will provide a further update once our investigation is complete.
Sep 18, 06:36 MDT
Investigating - Granicus Engineering is currently investigating an issue impacting availability for a subset of govAccess OpenCities customer websites in the United States.

Affected sites may experience intermittent unavailability or flapping (brief periods of downtime followed by recovery). We are actively working to identify the cause and restore stable service as quickly as possible.

We apologize for any disruption this may cause and appreciate your patience while we investigate. We will provide an update as soon as additional information is available.
Sep 18, 06:03 MDT
govMeetings Scheduled Maintenance Release: Sep 17, 2026 23:00 MDT
Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 MDT
Scheduled - Granicus will be undergoing product maintenance for govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 10, 08:25 MDT

Sep 17, 2026

GovQA Release 26.9.1 - 17 September 2026
Completed - The scheduled maintenance has been completed.
Sep 17, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 15:27 MDT
Scheduled - Release 26.9.1 will apply essential updates to GovQA on 17 September 2026.

The release is planned to start at 10:30 PM EDT and to last for approximately 2 hours.

During the release, some modules may be unavailable and some errors may be encountered.

We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 15, 09:02 MDT

Sep 16, 2026

Simpleview CRM and Extranet: Fusion Reactor License Update
Completed - The scheduled maintenance has been completed.
Sep 16, 23:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 MDT
Scheduled - We're reaching out to let you know about a brief maintenance activity planned for your Simpleview CRM and Extranet environment.

As part of our ongoing platform maintenance, we'll be updating our monitoring software and restarting related services. This work helps us continue proactively monitoring the health and performance of your CRM and Extranet sites.

What to Expect
-Your CRM and Extranet sites may be temporarily unavailable for approximately 2-3 minutes during the maintenance window.
-No action is required on your part.
-Once the maintenance is complete, services will automatically return to normal.

We've scheduled this work during off-hours to minimize any disruption and will closely monitor the environment throughout the process.

If you have any questions or concerns, please don't hesitate to reach out to our Support team.

Best regards,
Granicus Destinations Team
Sep 15, 00:47 MDT
Granicus Issue Notification: govDelivery Communications Cloud-Communications Cloud 2FA Voice Authentication Issues
Resolved - This incident has been resolved.
Sep 16, 19:31 MDT
Monitoring - The issue affecting Communications Cloud voice-call delivery has been resolved.

Customers may have experienced delays or failures receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice communication workflows. Our engineering teams investigated the issue, implemented corrective actions, and validated that voice-call delivery has been restored.

Customers using voice-based 2FA should now be able to authenticate successfully. SMS-based authentication remained available throughout the incident.

We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Sep 16, 13:34 MDT
Update - We are currently investigating an issue affecting voice call delivery within Communications Cloud. Customers may experience delays or failures when receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice notification services.
Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.

Impact: Some customers may experience delayed or failed voice call delivery, which may affect voice-based authentication and other voice communication workflows.
Sep 16, 10:54 MDT
Investigating - We are currently investigating an issue affecting customers who use voice-call based two-factor authentication (2FA) within Communications Cloud. Impacted users may not receive their authentication phone call and could be unable to complete the login process.

At this time, the issue appears to be limited to voice-call authentication. Users who authenticate using SMS-based 2FA are not expected to be impacted.

Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.
Sep 16, 10:53 MDT

Sep 15, 2026

Host Compliance Release #21 2026
Completed - The scheduled maintenance has been completed.
Sep 15, 04:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:30 MDT
Scheduled - Granicus technical teams will be implementing Release #21 in the production environment on 14th September 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 11, 05:35 MDT

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Delays in Simpleview CRM Automated Processing
Resolved - Granicus Engineering has restored the affected Simpleview CRM services, and automated processing functions are operating normally.

Customers may have experienced delays with integration related synchronizations, scheduled reports, and other automated CRM processing activities during the incident. Service has been restored, and engineering teams continue to monitor the environment to ensure stability.

We appreciate your patience while our teams worked to resolve this issue.
Sep 11, 09:53 MDT
Investigating - Granicus Engineering is investigating an issue affecting certain Simpleview CRM background processing services.

Customers may experience delays with Act-On list synchronizations, Cvent RFP synchronizations, scheduled reports, and other automated CRM processing activities. CRM access and core user functionality may continue to operate normally; however, some data updates and automated workflows may not process as expected during this period.

Our engineering teams are actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.
Sep 11, 09:02 MDT
govMeetings - Emergency Maintenance: September 11, 2026 - 1:00 AM MDT - 4:00 AM MDT
Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 MDT
Scheduled - Granicus is performing emergency maintenance on govMeetings live streaming to deploy a hotfix that mitigates an issue affecting live playback for a small number of customers.

Start Time: September 11, 2026, 1:00 AM MT
End Time: September 11, 2026, 4:00 AM MT

Although we expect the application to remain available during this window, customers may experience intermittent interruptions or brief flapping of live video as streaming services restart.

During this maintenance window, customers may experience intermittent access issues or service interruptions affecting:

Live Video
Video Streaming Services

This maintenance is necessary to complete the hotfix and help ensure stable streaming for affected customers.
We appreciate your patience and understanding as we work to maintain the reliability of our services.
Sep 10, 17:46 MDT

Sep 10, 2026

GovQA 26.9 - 10 September, 2026
Completed - The scheduled maintenance has been completed.
Sep 10, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:30 MDT
Scheduled - Release 26.9 will apply essential updates to GovQA.

The release is planned to start at 9:30 PM EDT and to last for 2 hours.

We do not expect downtime as a part of this release. Some modules of GovQA may not be available or may receive an error during the release.

We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 4, 10:53 MDT
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
Sep 10, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:30 MDT
Scheduled - On Thursday, 10th September, 2026, at 12:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 9, 03:32 MDT
EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
Sep 10, 00:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 9, 03:28 MDT
Scheduled - On Wednesday, 9th September, 2026, at 10:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 9, 03:28 MDT

Sep 9, 2026

EngagementHQ Scheduled Maintenance- UK & EU
Completed - The scheduled maintenance has been completed.
Sep 9, 22:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 9, 03:30 MDT
Scheduled - On Wednesday, 9th September, 2026, at 8:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 9, 03:29 MDT
Granicus Issue Notification: Simpleview CRM Service Disruption
Resolved - Simpleview CRM login and Economic Impact Calculator (EIC) functionality have been restored. Customers should now be able to access their CRM environments and use EIC-related features normally.

We apologize for the disruption and appreciate your patience while service was restored.
Sep 9, 09:55 MDT
Update - Login access to Simpleview CRM remains available. Economic Impact Calculator (EIC) functionality is still unavailable.

We are actively working with our provider to restore EIC services. We do not yet have an estimated time for full restoration and will provide another update within the next two hours, or sooner if additional information becomes available.

We apologize for the continued disruption and appreciate your patience.
Sep 9, 07:56 MDT
Identified - Granicus Engineering has implemented a workaround that restores login functionality for affected Simpleview CRM customers. Users should now be able to successfully access their CRM environments; however, an underlying Economic Impact Calculator services remain unavailable and EIC-related functionality continues to be impacted.

Our teams are actively working with the appropriate stakeholders to investigate the remaining EIC integration issue. We apologize for the disruption and appreciate your patience as we continue our efforts to fully restore service.
Sep 9, 07:16 MDT
Investigating - We are currently investigating an issue impacting service for Simpleview CRMs and integrations. Service is unavailable for a subset of CRM clients. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Sep 9, 06:40 MDT
EngagementHQ Scheduled Maintenance- ANZ
Completed - The scheduled maintenance has been completed.
Sep 9, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:30 MDT
Scheduled - On Wednesday, 9th September, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Sep 9, 03:15 MDT

Sep 8, 2026

Host Compliance Release #20 2026 (Rerun)
Completed - The scheduled maintenance has been completed.
Sep 8, 04:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:30 MDT
Scheduled - Granicus technical teams will be implementing Release #20 in the production environment on 7th September 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 7, 05:49 MDT

Sep 7, 2026

Granicus Issue Notification: govMeetings IQM2
Resolved - The issue affecting IQM2 US Citizens Portals has been resolved. All services, including Meetings Portals and MinuteTraq, have been fully restored and are operating normally. The root cause was identified and corrective action has been completed. We sincerely apologize for the disruption and any inconvenience caused.
Sep 7, 09:35 MDT
Update - Engineering teams have made progress on remediation, with some IQM2 functions now showing signs of recovery. However, customer-facing Citizens Portal services remain partially impacted with intermittent availability. Our teams continue working toward full service restoration and will provide further updates as progress is made. We sincerely apologize for the continued disruption.
Sep 7, 08:49 MDT
Update - Engineering teams continue to make progress on investigation and restoration activities. Service restoration remains the highest priority, and further updates will be shared as additional progress is made. We sincerely apologize for the disruption and appreciate your patience as we work to restore service as quickly as possible.
Sep 7, 07:55 MDT
Identified - Granicus Engineering teams have identified the issue impacting govMeetings IQM2 and are actively working on remediation efforts. Service restoration activities are in progress, and our teams continue to treat this with the highest priority. Further updates will be provided as soon as more information becomes available.
Sep 7, 06:59 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings IQM2

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 7, 06:35 MDT
Host Compliance Release #20 2026
Completed - The scheduled maintenance has been completed.
Sep 7, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:30 MDT
Scheduled - Granicus technical teams will be implementing Release #20 in the production environment on 6th September 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Sep 3, 05:36 MDT

Sep 6, 2026

Sep 5, 2026

No incidents reported.

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