Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

Emergency Notification System (ENS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

govAccess Civica CMS Operational

SpeakUp Operational

eComment Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance to Production Environment for govDelivery Communications Cloud and TMS Applications Apr 11, 21:00 - Apr 12, 01:00 MDT

Beginning at 1:01 a.m. Eastern Time on Sunday, April 11th (6:01 am BST) Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the govDelivery Communications Cloud and TMS applications.

During the maintenance period, the applications and services listed below will be unavailable.

- govDelivery Communications Cloud via admin.govdelivery.com
- Subscriber services allowing the public to sign up for your messages via public.govdelivery.com
- Link tracking URLs, such as those starting with lnks.gd
- Web Services/APIs for the Communications Cloud via api.govdelivery.com
- Targeted Messaging Service (TMS) used by organizations triggering messages directly from their own
systems into Granicus via tms.govdelivery.com
- Textizen
- Emergency Notification System (ENS)

Thank you,
Granicus Customer Support
Posted on Mar 31, 10:09 MDT

govMeetings and govAccess Product Release: Friday, April 23rd, 2021 at 11PM MT Apr 23, 23:00 - Apr 24, 05:00 MDT

Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Apr 20, 14:47 MDT

Past Incidents

Apr 22, 2021

Granicus Issue Notification: govService jQuery

Resolved - This incident has been resolved.
Apr 22, 09:02 MDT

Monitoring - Following the release (474) on 21/04/2021 at 9:00PM; three issues have been identified for which we have just deployed a patch. The 3 issues are:

1. On the Process Stage settings screen; Integration tab users were unable to add, edit or update an integration.
2. On the Form Level settings page; changes could not be applied to section validation or conditions.
3. In the Service product the customer profile Update function was not working correctly due to drop downs missing values.

The patch will correct all three issues and the affected platform areas are now working as expected and we are monitoring the result.

We apologise for any inconvenience caused
Apr 22, 05:52 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 05:49 MDT

Investigating - We are currently resolving an issue regarding Release 474 from yesterday evening. A further update will follow shortly.

We apologise for any inconvenience caused.

Thank you,
Granicus Customer Support
Apr 22, 05:45 MDT

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

Thursday, April 15th: Monthly govAccess Software Release

Completed - The scheduled maintenance has been completed.
Apr 16, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, April 15th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, April 22nd.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.

Thank you,
Granicus Customer Support
Apr 14, 07:37 MDT

Apr 15, 2021

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

govDeliver: Brief TMS interuption

Resolved - We experienced a brief interruption with the govDelivery TMS system due to a database configuration issue. This has been resolved.
Apr 11, 11:30 MDT

Apr 10, 2021

govMeetings Unscheduled Maintenance: Friday, April 9th 2021 - 11PM MT

Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 MDT

Scheduled - Granicus will be performing unscheduled maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Apr 7, 11:25 MDT

Apr 9, 2021

Granicus Issue Notification: Custom Profile Registrations issue

Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary:
We have established that a patch is not required for this issue. The resolution is as follows:
1. Open your site’s custom profile within the Forms Designer.
2. Navigate to the Form’s settings page and open the ‘Submissions’ tab.
3. Disable the ‘Show Submissions Message’ option.

The issue was introduced by the HTML Injection fix that went out in Release 473.

Only Custom Profile Registration Processes that have the option to Show Submission Message ticked were affected.

Showing Submission Message on Profile Registration Processes is not recommended best practice. The better option being to summarise the information submitted by the user in the last stage before submission so that the user has an opportunity to correct any mistakes.

The problem was not picked up by our testing because the custom profile registration used by QA follows our best practice recommendations and therefore did not have the Show Submission Message box ticked

Product: govService UK

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 09:36 MDT

Monitoring - Issue Update: We have identified the root cause of this issue and have established a temporary solution which can be used now whilst the root cause is patched. The affected customers have been contacted directly via their Support Tickets
Product: govService

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 05:12 MDT

Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary: We are aware there is an issue with custom profile registrations and is currently looking into this
Product: govService UK

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 02:59 MDT

Apr 8, 2021

No incidents reported.