All Systems Operational

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
RS - OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
90 days ago
100.0 % uptime
Today
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
RS - OneView Core Operational
RS - OneView Dynamics Operational
RS - SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
90 days ago
100.0 % uptime
Today
EHQ Australia Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ Canada Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ UK Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ US Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
EHQ Europe Operational
API Operational
Bluehaven Operational
Reporting Operational
Participant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Dear Valued Customers,

Release 551 has been postponed and is now scheduled for Tuesday, 23rd July 2024.

We sincerely apologise for any inconvenience this postponement may cause and greatly appreciate your understanding and patience as we finalise the deployment of this release.

Thank you,
Granicus Customer Support

Jul 11, 2024 - 00:16 MDT
Scheduled - Release 551 will apply essential updates to the govService platform for all US customers on Tuesday, 16th July, 2024

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at [add direct url link- https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024?language=en_US&utm_medium=email&utm_source=govdelivery

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support

Jul 08, 2024 - 00:21 MDT
On Wednesday, July 24th 2024, at 8:30pm MDT, Granicus is performing standard release for EngagementHQ. The system may not be unavailable to customers and the public throughout the downtime window. To minimize any inconvenience for our customers and the public, we’ve scheduled the upgrade outside our customers regular business hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Posted on Jul 24, 2024 - 12:13 MDT
EngagementHQ CA Scheduled Maintenance Jul 24, 2024 22:30 - Jul 25, 2024 00:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 12:17 MDT
Scheduled - On Wednesday, July 24th 2024, at 10:30pm MDT, Granicus is performing standard release for EngagementHQ. The system may not be unavailable to customers and the public throughout the downtime window. To minimize any inconvenience for our customers and the public, we’ve scheduled the upgrade outside our customers regular business hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jul 24, 2024 - 12:17 MDT
EngagementHQ US Scheduled Maintenance Jul 25, 2024 01:00-03:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 12:33 MDT
Scheduled - On Thursday, July 25th 2024, at 1AM MDT, Granicus is performing standard release for EngagementHQ. The system may not be unavailable to customers and the public throughout the downtime window. To minimize any inconvenience for our customers and the public, we’ve scheduled the upgrade outside our customers regular business hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jul 24, 2024 - 12:33 MDT
EngagementHQ ANZ Scheduled Maintenance Jul 25, 2024 04:30-06:30 MDT
On Thursday, July 25th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Posted on Jul 22, 2024 - 03:55 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 2024 - 04:03 MDT
Scheduled - On Thursday, July 25th 2024, at 8:30PM, MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jul 22, 2024 - 04:02 MDT
EngagementHQ CA Scheduled Maintenance Jul 25, 2024 23:00 - Jul 26, 2024 01:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 2024 - 04:08 MDT
Scheduled - On Thursday, July 25th 2024, at 11PM, MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jul 22, 2024 - 04:08 MDT
EngagementHQ US Scheduled Maintenance Jul 26, 2024 01:00-03:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 2024 - 04:10 MDT
Scheduled - On Friday, July 26th 2024, at 1AM, MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jul 22, 2024 - 04:10 MDT
govMeetings and govAccess Product Release Jul 26, 2024 22:00 - Jul 27, 2024 04:00 MDT
The Granicus product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications that was scheduled for 2024-07-19 has been rescheduled for 2024-07-26.

Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Posted on Jul 22, 2024 - 15:13 MDT
Beginning at 11 PM Central Time on Tuesday, July 30th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Tuesday, July 30th (11:00 PM CDT for 2 hours)

Impacted Applications and Services:
• Communications Cloud (STAGE environment)
• Targeted Messaging Service (TMS) environment (STAGE Environment) - used by organizations triggering test messages directly from their own systems into Granicus

Posted on Jul 16, 2024 - 14:20 MDT
govMeetings and govAccess Product Release Aug 2, 2024 22:00 - Aug 3, 2024 04:00 MDT
Update - The Granicus product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications that was scheduled for 2024-07-26 has been rescheduled for 2024-08-02.

Recap of recent date adjustments:
Originally scheduled for 2024-07-19 product maintenance moved to 2024-07-26.
Originally scheduled for 2024-07-26 product maintenance moved to 2024-08-02.

Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

Jul 24, 2024 - 10:38 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Jul 18, 2024 - 10:48 MDT
Past Incidents
Jul 24, 2024
Completed - The scheduled maintenance has been completed.
Jul 24, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:30 MDT
Scheduled - On Wednesday, July 24th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Jul 24, 00:08 MDT
Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 07:58 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:30 MDT
Update - Reminder: Upcoming Live Environment Downtime - July 22, 2024, for 10 hours starting at 10:30 PM MDT

Granicus will be conducting an upgrade of Host Compliance's Production Environment, the system will be unavailable to the customers and the public throughout the entire downtime window.

Jul 22, 06:09 MDT
Update - Reminder: Upcoming Live Environment Downtime - July 22, 2024, for 10 hours starting at 10:30 PM MDT

Granicus will be conducting an upgrade of Host Compliance's Production Environment, the system will be unavailable to the customers and the public throughout the entire downtime window.

Jul 19, 03:47 MDT
Update - Reminder: Upcoming Live Environment Downtime - July 22, 2024, for 10 hours starting at 10:30 PM MDT

Granicus will be conducting an upgrade of Host Compliance's Production Environment, the system will be unavailable to the customers and the public throughout the entire downtime window.

Jul 18, 03:39 MDT
Scheduled - Granicus will be conducting an upgrade of Host Compliance's Production Environment, the system will be unavailable to the customers and the public throughout the entire downtime window.

Kindly review this email thoroughly, paying special attention to the instructions outlined in the “Action Item” section. Should you have any questions or concerns, feel free to reach out to support@hostcompliance.com.
WHAT is changing:
The Host Compliance Production Environment is being upgraded which will mean the Host Compliance System will be unavailable for the duration of the downtime window.

WHY is this happening:
Regular software updates are essential to uphold compliance and security standards.

WHO is this change impacting:
All Granicus Host Compliance Customers using the production Environment.
The system will be unavailable to customers and the public throughout the downtime window. This means that agency staff will not be able to respond to customer inquiries or perform working in the system during the upgrade. This also means that complaints, tax payments, registrations and renewals will not be possible for the public.

WHEN is the change occurring:
Date 22nd July
To minimize any inconvenience for our customers and the public, we’ve scheduled the upgrade for July 22, 2024, for 10 hours starting at 10:30 PM MDT, outside of most of our customers regular business hours. To minimize the impact to normal operations we have deliberately avoided critical periods like public holidays and monthly tax collection deadlines
Time 10:30 PM MDT
Downtime Window – 10 Hours

Action Items:
Granicus Customers should provide advance written notice to their community of upcoming system maintenance, and unavailability of the system during this time.

• Communicate the public a manual process for raising hotline complaints during the time that the system is unavailable.
• Request that tax payments, registrations and/ renewals be submitted prior to or after, the downtime window. Please note that late tax payments/ registrations and renewals may incur penalties / extra fees if not completed by the respective payment deadlines(s).
• Notify property managers that information on their properties will be unavailable during this time

Jul 17, 04:39 MDT
Completed - The scheduled maintenance has been completed.
Jul 23, 07:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:30 MDT
Scheduled - On Tuesday, July 23rd 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jul 23, 05:08 MDT
Jul 22, 2024
Resolved - Granicus Engineering teams have identified and resolved the issue of govDelivery being unavailable. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govDelivery

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jul 22, 05:57 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 04:02 MDT
Update - Granicus Engineering teams have identified the issue and are currently implementing a fix.
Jul 22, 03:42 MDT
Identified - Granicus Engineering teams are investigating an issue affecting some customers' access to the govDelivery platform. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible.

Product: govDelivery

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jul 22, 03:07 MDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - Granicus Engineering Teams have restored services. We apologize for any inconvenience that you have experienced as a result of the global CrowdStrike incident.
Jul 19, 15:06 MDT
Update - Granicus Engineering Teams are in the final phase to restore all remaining services. Exceptions are noted below.

This issue relates to services that were impacted as a result of the global CrowdStrike incident.

Products remaining in recovery include:

OpenCities - A small subset of four sites are anticipated to be restored within the next 1-4 hours. Individual sites have been communicated to.

RS - SIMA - Restoration continuing. Anticipated completion in the next thirty minutes.

Jul 19, 14:31 MDT
Monitoring - Granicus Engineering Teams are very close to restoring all services with the exceptions as noted below. This issue relates to services that were impacted as a result of the global CrowdStrike incident.

We are moving this incident to Monitoring phase and there will be no further updates based upon the progress we have made today.

Products in recovery include:

OpenCities - A small subset of six sites which are anticipated to be restored within the next 1-6 hours. Individual sites have been communicated to.

RS - SIMA - Scheduled to be restored within the next hour.

GovQA - Sites restored. Some background services are in process of being restored and should be done within the hour.

Jul 19, 13:51 MDT
Update - Granicus Engineering teams continue to restore application services that were impacted as a result of the global Crowdstrike incident. We will continue to post hourly updates on a product by product basis.

Products in recovery include:

Open Cities - Will be restored within the next hour except for 4 customer sites. Technical Support will be reaching out to those sites directly

RS - SIMA - Restoration plan determined and is in progress

One View - Dynamics - A portion of services have been restored and work is still continuing on remaining services

GovQA - Sites restored. Some services are degraded with remedy in process.

Jul 19, 12:37 MDT
Update - Granicus Engineering teams continue to restore application services that were impacted as a result of the global Crowdstrike incident. We will continue to post hourly updates on a product by product basis.

Products in recovery include: Open Cities, RS - SIMA. One View - Dynamics, and GovQA.

Jul 19, 11:30 MDT
Update - Granicus Engineering teams continue to restore application services that were impacted as a result of the global Crowdstrike incident. We will continue to post hourly updates on a product by product basis.

Products in recovery include: Open Cities, RS - SIMA. One View - Dynamics, and GovQA.

Jul 19, 10:37 MDT
Update - Granicus Engineering teams continue to restore application services that were impacted as a result of the global Crowdstrike incident. We will continue to post hourly updates on a product by product basis.

Please see product status below.

Jul 19, 09:49 MDT
Update - Granicus Engineering teams have restored some application services and continue to remedy the remaining services that were impacted as a result of the global Crowdstrike incident. We will continue to post hourly updates on a product by product basis.

Product: See product status below:

Thank you,
Granicus Customer Support

Jul 19, 08:39 MDT
Update - Granicus Engineering teams continue to restore services that were impacted from the Crowdstrike incident. We will continue to post hourly updates on a product by product basis

Product: See product status below:

Thank you,
Granicus Customer Support

Jul 19, 07:31 MDT
Update - Granicus Engineering teams continue to restore services that were impacted from the Crowdstrike incident. We will continue to post updates on a product by product on an hourly basis.

Product: See product status below:

Thank you,
Granicus Customer Support

Jul 19, 07:26 MDT
Update - Granicus Engineering are continuing to restore services to affected Granicus products.

We thank customers for their patience while we work through this issue and apologize for any inconvenience.

Our teams will continue to provide updates on this until it is fully resolved.

Product: Vision, govMeetings, HigherED, Smartgov, OneView, OneMeeting, GovQA, Grantium

Thank you,
Granicus Customer Support

Jul 19, 06:59 MDT
Update - Granicus Engineering are working to restore services to affected Granicus products.

We thank customers for their patience while we work through this issue and apologize for any inconvenience.

Our teams will continue to provide updates on this until it is fully resolved.

Product: Open Cities, Vision, govMeetings, HigherED, Smartgov, OneView, OneMeeting, GovQA

Thank you,
Granicus Customer Support

Jul 19, 05:05 MDT
Update - Granicus Engineering are aware some customers are experiencing issues navigating to Granicus products as a result of a third party issue with Crowdstrike.

We thank customers for their patience while we work through this issue and apologize for any inconvenience.

Our teams will continue to provide updates on this until it is fully resolved.

Product: Open Cities, Vision, govMeetings, govRecords, HigherED, Smartgov, OneView, OneMeeting, GovQA

Thank you,
Granicus Customer Support

Jul 19, 04:41 MDT
Update - Granicus Engineering are aware some customers are experiencing issues navigating to Granicus products as a result of a third party issue with Crowdstrike.

We thank customers for their patience while we work through this issue and apologize for any inconvenience.

Our teams will continue to provide updates on this until it is fully resolved.

Product: Open Cities, govMeetings, govRecords, Firmstep, HigherED, Smartgov

Thank you,
Granicus Customer Support

Jul 19, 03:25 MDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 02:48 MDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 01:35 MDT
Identified - Granicus Engineering teams continue to work with our vendor to restore services. Our teams will provide updates on this issue until it is fully resolved.

Product: OpenCities, govMeetings, govRecords, Firmstep, HigherED, Vision, Smartgov

Thank you,
Granicus Customer Support

Jul 19, 01:15 MDT
Investigating - Granicus Engineering teams are working with our vendor to restore services. Our teams will provide updates on this issue until it is fully resolved.

Product: Open Cities, govMeetings, govRecords, Firmstep, HigherED, Vision

Thank you,
Granicus Customer Support

Jul 19, 00:48 MDT
Identified - Granicus Engineering teams have identified a vendor side issue affecting multiple Granicus products.

Our teams will provide updates on this issue until it is fully resolved.

Products: Open Cities, govMeetings, govRecords, Firmstep, HigherED, Vision

Thank you,
Granicus Customer Support

Jul 18, 23:53 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with a Platform Outage. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: Open Cities, govMeetings, govRecords, Firmstep, HigherED

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jul 18, 23:11 MDT
Completed - Granicus has cancelled the upcoming 2024-07-19 Product Release for multiple govMeetings applications and govAccess (eComment & Speakup) applications.

An update will be provided once a new release date is determined.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Jul 19, 13:28 MDT
Update - Granicus has cancelled the upcoming 2024-07-19 Product Release for for multiple govMeetings applications and govAccess (eComment & Speakup) applications.

An update will be provided once a new release date is determined.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Jul 19, 10:37 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 10:20 MDT
Scheduled - Upcoming scheduled maintenance notice

Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Jul 11, 17:41 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery login issues. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govDelivery

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jul 19, 13:25 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 05:30 MDT
Identified - Granicus Engineering teams have identified the issue and are currently implementing a fix.
Jul 19, 05:22 MDT
Investigating - Granicus Engineering teams are currently investigating an issue affecting some customers accessing the govDelivery platform. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jul 19, 04:49 MDT
Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update for govAccess Vision will be applied Thursday evening, July 18, 2024 beginning at 9 PM Pacific. The update package for sites hosted outside of the govAccess Vision environment will be available by Thursday, July 25, 2024.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.

Jul 16, 10:29 MDT
Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 05:30 MDT
Scheduled - On Thursday, July 18th 2024, at 5:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 60 minutes.
Jul 18, 03:48 MDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 09:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 MDT
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Staging environment for the Host Compliance application. The systems will be unavailable during this maintenance period. We will share periodic updates on the same.
Jul 4, 05:53 MDT
Completed - We regret to inform you that the planned maintenance for Real Time Reporting has been postponed.

We shall issue a new notification once we have determined a new date for this activity to take place.

We apologise for any inconvenience caused.

Jul 16, 08:32 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 08:30 MDT
Scheduled - Granicus engineering teams will perform scheduled maintenance on Realtime Reporting's submissions repeatable, submissions_extended, and submissions_extended_repeatable this weekend. This maintenance will occur from Saturday, July 20th, 2024, to Wednesday, July 24th, 2024. No downtime is required for this maintenance, and Realtime Reporting will remain operational during this period.
There are no further actions for customers to take for this maintenance, and we thank you for your assistance as we continue to provide platform improvements.

You can find additional information by clicking on the Support Article linked below.

https://support.granicus.com/customersupport/s/article/Special-Note-Product-Update-Realtime-Reporting-March-29-April-5-2024

If you have any questions, please get in touch with us at support@granicus.com

Thank you
Granicus Customer Support

Jul 15, 08:29 MDT
Resolved - This incident has been resolved.
Jul 16, 06:45 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 06:38 MDT
Investigating - Granicus Engineering teams are investigating an issue with a small number of WEBSERVICE integration failures.

Our teams are prioritising resolving this issue and we apologise for any inconvenience it is causing. number

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com

Thank you,
Granicus Customer Support

Jul 16, 05:21 MDT
Completed - The scheduled maintenance has been completed.
Jul 16, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:31 MDT
Scheduled - On Tuesday, July 16th 2024, at 00:30 am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 120 minutes.
Jul 15, 09:16 MDT
Completed - Release 551 has been deployed successfully to all govService customers.

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024?language=en_US&utm_medium=email&utm_source=govdelivery

Thank you,
Granicus Customer Support

Jul 16, 00:43 MDT
Update - Dear Valued Customers,

Release 551 has been postponed and is now scheduled for Tuesday, 16th July 2024.

We sincerely apologise for any inconvenience this postponement may cause and greatly appreciate your understanding and patience as we finalise the deployment of this release.

Thank you,
Granicus Customer Support

Jul 10, 10:16 MDT
Scheduled - Release 551 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 11th, July 2024.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024?language=en_US&utm_medium=email&utm_source=govdelivery

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support

Jul 8, 00:04 MDT
Completed - The scheduled maintenance has been completed.
Jul 16, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:31 MDT
Scheduled - On Monday, July 15th 2024, at 10.30 pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate outage for an hour but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 120 minutes.
Jul 15, 09:14 MDT
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:31 MDT
Scheduled - On Wednesday, July 15th 2024, at 10:30pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 minutes.
Jul 15, 03:43 MDT
Completed - The scheduled maintenance has been completed.
Jul 15, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:30 MDT
Scheduled - On Monday, July 15th 2024, at 8:30pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outage for an hour but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jul 15, 09:12 MDT
Completed - The scheduled maintenance has been completed.
Jul 15, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 04:30 MDT
Scheduled - On Monday, July 15th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 120 minutes.
Jul 15, 03:40 MDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 28, 13:15 MDT
Scheduled - Beginning at 11 PM Central Time on Saturday, July 13th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Saturday, July 13th (11:00 PM - 11:30 PM ct.)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

Jun 28, 13:14 MDT
Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 23:45 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:30 MDT
Scheduled - On Thursday, July 11th 2024, at 11:30pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 15 minutes.
Jul 11, 11:07 MDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 04:30 MDT
Scheduled - On Wednesday, July 11th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 9, 07:39 MDT
Resolved - This incident has been resolved.
Jul 11, 01:28 MDT
Update - We are continuing to investigate this issue.
Jul 10, 10:17 MDT
Investigating - We are investigating a performance issue on the govDelivery EHQ CA Platform causing some slowness while accessing sites. Our technical Teams are investigating the issue. We shall provide a further update in due course.
Jul 10, 10:08 MDT
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:30 MDT
Scheduled - On Wednesday, July 10th 2024, at 9:30pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 9, 07:41 MDT
Resolved - This incident has been fully resolved.

We apologise for the inconvenience this issue caused to our customers and thank you for your patience whilst we worked to resolve the issue.

Jul 10, 04:26 MDT
Monitoring - Our engineers have now applied a fix to resolve the issue and we are now monitoring all customer's environment.

Thank you for your continued patience and we apologise for the issues encountered.

Thank you,
Granicus Customer Support

Jul 9, 12:15 MDT
Update - Our engineers have now isolated the root cause of the problem and are working on deploying a resolution.

Thank you for your continued patience and we apologise for the issues encountered.

Jul 9, 09:44 MDT
Update - Our engineers are completing detailed analysis of the issue and further updates will be posted.

We apologise for the continued inconvenience being caused.

Jul 9, 08:29 MDT
Identified - We have identified the cause of this issue and are actively working to resolve it.

Further updates will follow shortly.

Jul 9, 06:32 MDT
Update - Our teams are continuing to track down the intermittent issue with internal staff not being able to continue cases in Dashboard.

We appreciate your continued patience whilst we diagnose the cause and establish a resolution.

Jul 9, 06:20 MDT
Update - We are continuing to investigate this issue.
Jul 9, 04:50 MDT
Update - Our engineers have identified this issue is affecting Dashboard.

Internal customer staff are able to create new cases in Dashboard, however cases cannot be continued. This is an intermittent issue.

Citizens can continue cases assigned to them in the Customer Portal.

Our teams are working on a resolution and further updates will be provided.

We thank you for your patience and apologise for the inconvenience being caused.

Jul 9, 04:49 MDT
Update - We are continuing to investigate this issue.
Jul 9, 03:48 MDT
Update - Our Engineers are continuing to investigate this issue and working with the relevant teams to identify the cause.

Further updates shall be provided in due course.

Jul 9, 03:42 MDT
Update - Our Engineers are continuing to investigate this issue.

We apologise for the inconvenience this is causing.

Jul 9, 03:08 MDT
Investigating - We are currently investigating an issue with accessing cases within Case Viewer.

We will post a further update shortly.

We apologise for any inconvenience this is causing.

Jul 9, 02:41 MDT