In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:03 MDT
Update - This is a reminder that as part of our ongoing work to future-proof the stability, scalability and security of govService, we will be placing govService US under maintenance on Thursday 17th of June from 12am MDT to 4am MDT.

All US govService sites will be placed behind a maintenance page throughout the maintenance window; which will be lifted once systems are back online.
Update - Updated Timing:

This upgrade will now take place on Thursday 17th of June 2021 – 12am MDT to 4am MDT – 4 Hour Downtime Window

This is to ensure essential system downtime takes place during quieter hours for as many US time zones as possible.
Scheduled - Thursday 17th of June 2021 – 12am MDT to 4am MDT – 4 Hour Downtime Window

As part of our ongoing work to future-proof the stability, scalability and security of govService, we will be placing govService US under maintenance on Thursday 17th of June from 12am MDT to 4am MDT.

All US govService sites will be placed behind a maintenance page throughout the maintenance window; which will be lifted once systems are back online.

This will allow us to:

• Upgrade several MySQL and Aurora databases to newer versions.

• Migrate several MySQL databases to Amazon Aurora.

This will enable us to enhance database scaling, fault tolerance and performance.


Important Note:

Customer Integrations and other scheduled tasks that would usually run during the night will either not run or error out during the maintenance and might need to be triggered manually by customers in the morning. Granicus overnight jobs will run again as normal the following evening.

For example:

• Data Dump / Extra Data / Civi Data
• SPS
• Integrations being sent on ‘Timed Escalations’ (e.g. Emails, FillTasks / StartThreads, Escalation integrations).
• Automated FTP jobs
• Any other third-party system or external cronjobs to fire e.g. FillTask / StartThread

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Under Maintenance
govService U.K. Operational
govService U.S. Under Maintenance
Host Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Product Release Notification — 17-Jun-2021

Release 478 will apply essential updates to the govService platform for our UK customers this Thursday, 17-Jun-2021. The release will be deployed the night before at 9pm BST.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-478-June-17-2021.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Jun 14, 03:35 MDT
Product Release Notification — 22-Jun-2021

Release 478 will apply essential updates to the govService platform for our US customers this Tuesday, 22-Jun-2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-478-June-17-2021.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Jun 14, 03:42 MDT
Update - Confirmed Date

The new date for this activity is now confirmed as Tuesday 22nd June 10pm BST until 6am BST on Wednesday 23rd June 2021 - 8 Hour Downtime Window.

Thank you,
Granicus Customer Support
Jun 8, 07:42 MDT
Update - Rescheduled Date for Essential Database Maintenance

Granicus Technical Teams have decided to reschedule the Essential Database Maintenance originally scheduled for tomorrow evening - Tuesday 8th June 10pm BST until 6am BST on Wednesday 9th June 2021.

The new date for this activity is provisionally proposed as Tuesday 22nd June 10pm BST until 6am BST on Wednesday 23rd June 2021.

This is to allow time for the issues from last week relating to LIM / Integrations to settle down and stabilise.

Confirmation of the new date will be made tomorrow.


Thank you,
Granicus Customer Support
Jun 7, 09:20 MDT
Update - This is a reminder that as part of our ongoing work to future-proof the stability, scalability and security of govService, we will be placing govService UK under maintenance from 10pm BST on Tuesday 8th June until 6am BST on Wednesday 9th June 2021.

All UK govService sites will be placed behind a maintenance page throughout the maintenance window; which will be lifted once systems are back online.
Jun 2, 03:31 MDT
Scheduled - govService UK - Essential Database Maintenance
Tuesday 8th of June 2021 – 10pm to 6am – 8 Hour Downtime Window

As part of our ongoing work to future-proof the stability, scalability and security of govService, we will be placing govService UK under maintenance from 10pm BST on Tuesday 8th June until 6am BST on Wednesday 9th June 2021.

All UK govService sites will be placed behind a maintenance page throughout the maintenance window; which will be lifted once systems are back online.

This will allow us to:

• Upgrade several MySQL and Aurora databases to newer versions.

• Migrate several MySQL databases to Amazon Aurora.
This will enable us to enhance database scaling, fault tolerance and performance and ensure all customers will be able to benefit from new Realtime Reporting features.


Important Note:

Customer Integrations and other scheduled tasks that would usually run during the night will either not run or error out during the maintenance and might need to be triggered manually by customers in the morning. Granicus overnight jobs will run again as normal the following evening.
For example:

• Data Dump / Extra Data / Civi Data
• SPS
• Auto Reconciliation
• Cronofy Calendars (remove provisional bookings)
• Integrations being sent on ‘Timed Escalations’ (e.g. Emails, FillTasks / StartThreads, Escalation integrations).
• Auto LLPG uploads (e.g. automated FTP jobs)
• LIM Watchdogs
• Any other third-party system or external cronjobs to fire e.g. FillTask / StartThread
• Retention Processor
May 11, 08:48 MDT
Past Incidents
Jun 17, 2021

Unresolved incident: govService US - Essential Database Maintenance.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:02 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 16:05 MDT
Scheduled - Beginning at 1:01 a.m. Central Time on Sunday, June 13th, Granicus technical teams will be performing system maintenance and upgrades in our Production environment for all govDelivery applications.

During the maintenance period, the applications and services listed below will be unavailable.

- govDelivery Communications Cloud via admin.govdelivery.com
- Subscriber services allowing the public to sign up for your messages via public.govdelivery.com
- Link tracking URLs, such as those starting with lnks.gd
- Web Services/APIs for the Communications Cloud via api.govdelivery.com
- Targeted Messaging Service (TMS) used by organizations triggering messages directly from their own
systems into Granicus via tms.govdelivery.com
- Textizen
- Emergency Notification System (ENS)

Thank you,
Granicus Customer Support
May 27, 09:37 MDT
Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - 5:00 AM MDT

Release 477 was deployed successfully last night to US govService customers.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-477-June-3-2021
Jun 10, 04:56 MDT
Update - Product Release Notification — 10-June-2021

Release 477 will apply essential updates to the govService platform for our US customers this Thursday, 10-June-2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-477-June-3-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jun 7, 10:52 MDT
Scheduled - Product Release Notification — 8-June-2021

Release 477 will apply essential updates to the govService platform for our US customers this Tuesday, 8-June-2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-477-June-3-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 28, 10:29 MDT
Jun 9, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue impacting LIM / Integrations. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService

On Thursday June 3, 2021 at 8:45 am BST it was reported that the Local Integration Module (LIM) integrations were failing for a subset of our customers.
The team initially suspected the issue was caused by the software release the prior evening and decided to rollback the release. The rollback did not resolve the issue.

Root Cause
The issue was caused by the Proxy server timing out when it did not receive the full response from the LIM.

Action to Resolve
A new proxy server was built and impacted accounts were moved over to the new Proxy in a controlled manner.


If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 9, 11:22 MDT
Monitoring - All customers should now be back to normal regarding delayed / failed integrations although a little slower than usual for the moment.

Signup and Password Reset Emails are all now working and the backlog queue is processing through. Customers using ‘ Save Emails’ may still experience some issues for the time being.

Failed integrations can be rerun as normal via the Integrations Manager.

Product: govService Integrations

Thank you,
Granicus Customer Support
Jun 4, 11:25 MDT
Update - We are continuing to resolve the integration issues. As part of this work, we have noticed some sites do not have both of our reverse proxy IPs whitelisted for communications with your LIMs. This whitelisting is normally a standard part of initial platform implementation prerequisites.
For any sites still experiencing issues, please can you check with your IT team to ensure that both: 79.125.23.126 and 54.75.228.160 are whitelisted for communication to your LIM as a matter of urgency as we are unable to move your site over to the new configuration otherwise.
Please let us know via your support ticket if you make any whitelisting changes and we can then transfer you over.

Product: govService Integrations

Thank you,
Granicus Customer Support
Jun 4, 08:45 MDT
Identified - Granicus Engineering teams have identified a solution to the govService Integrations issue and are progressively moving sites over to the new configuration in a controlled manner. Please bear with us whilst we move remaining affected sites over throughout today. We will update customers via their individual tickets to let them know when they have been moved over. Our teams will continue to monitor this until we have the issue fully resolved.

Product: govService Integrations

Thank you for your patience
Granicus Customer Support
Jun 4, 06:18 MDT
Update - Granicus Engineering teams have mitigated the earlier issues with delayed / failing integrations. Integrations are now running. Customers may experience some platform slowness around submissions. Email integrations have been temporarily halted as we have identified some email routing issues which require further investigation to establish a resolution before we re-enable. This means Signup and Password Reset Emails will not process. Our teams are continuing to work on this issue overnight and further updates will be provided tomorrow.

Product: govService Integrations

Thank you,
Granicus Customer Support
Jun 3, 15:17 MDT
Update - Granicus Engineering teams continue to investigate the govService LIM issue. We are aware that Email integrations in particular are experiencing issues. Our teams will provide further updates until we have the issue fully resolved.

Product: govService Integrations

Thank you,
Granicus Customer Support
Jun 3, 12:20 MDT
Update - The LIM issue is now only affecting a small subset of customers. We will communicate appropriately via individual tickets and continue to work on the root cause as a priority.
Jun 3, 09:40 MDT
Investigating - Granicus Engineering teams are currently investigating govService Integration Failures. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Integrations (LIM)

New integrations running from now should be back to normal. There is a queue backlog for earlier integrations which may take time to run through.
As part of this issue, we had to roll back last nights release (Release 477) and this will be re-applied as soon as possible, once the root cause of this LIM issue has been established.

We apologise for any inconvenience caused and appreciate your patience whilst we fully resolve this issue.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at support@granicus.com.

Thank you,
Granicus Customer Support
Jun 3, 05:53 MDT
Completed - 13:30 PM GMT

Release 477 was deployed successfully last night to UK govService customers.

Release 477 will be available for our US govService customers tomorrow.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-477-June-3-2021
Jun 9, 06:29 MDT
Update - 09:00 PM BST

Product Release Notification — 8-June-2021

Release 477 will apply essential updates to the govService platform for our UK customers this Tuesday, 8-June-2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-477-June-3-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jun 7, 10:34 MDT
Update - 09:00 PM BST

Product Release Notification — 8-June-2021

Release 477 will apply essential updates to the govService platform for our UK customers this Tuesday, 8-June-2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-477-June-3-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jun 7, 10:31 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 7, 10:28 MDT
Update - Release 477 was rolled back earlier today as part of the investigation work into the ongoing LIM / Integrations issue. We will reapply this release once the LIM issue has been resolved. The earliest this release will be rescheduled to is Monday 7th June. Further updates will be provided once the revised date has been confirmed.

Product: govService - Release 477

Thank you,
Granicus Customer Support
Jun 3, 15:18 MDT
In progress - We are aware of an issue affecting customer LIM's which we are investigating as a matter of urgency. A further update will follow shortly.
Jun 3, 03:36 MDT
Scheduled - 09:00 PM BST

Product Release Notification — 3-June-2021

Release 477 will apply essential updates to the govService platform for our UK customers this Thursday, 3-June-2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-477-June-3-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 28, 10:23 MDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue impacting Legistar and IQM2 performance lag. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: GovMeetings- Legistar and IQM2

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 7, 23:43 MDT
Identified - Granicus Engineering teams are currently investigating lag issues with Legistar and IQM2 for a subset of clients. The team will be performing corrective maintenance to relieve this lagging tonight. Both products are expected to be inaccessible during this maintenance for 1 hour beginning at midnight Central Time.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support

Product: GovMeetings - Legistar and IQM2

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 7, 12:50 MDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Jun 3, 2021