Minor Service Outage

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - ANZ Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Partial Outage
govService U.K. Partial Outage
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Indigov Operational
Indigov CRM - US House Operational
Indigov CRM - State & Local Operational
Indigov Websites - US House Operational
Indigov Websites - State & Local Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EngagementHQ Scheduled Maintenance- EU Jun 8, 2026 20:00 - Jun 9, 2026 00:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 05, 2026 - 12:45 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 05, 2026 - 12:43 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 03, 2026 - 05:16 MDT
Scheduled - On Monday, 8th June, 2026, at 8 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 4-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Jun 03, 2026 - 05:05 MDT

Host Compliance Scheduled Maintenance - 9th June 2026 Jun 9, 2026 03:00-04:00 MDT

Granicus technical teams will conduct scheduled maintenance to upgrade Host Compliance servers on 2nd June 2026, at 3:00 AM Mountain Time. The duration of the maintenance window is 1 hour; there is no downtime for this release. If you have any questions or require assistance, please contact us at support@granicus.com
Posted on May 26, 2026 - 06:49 MDT

EngagementHQ Scheduled Maintenance- CA Jun 10, 2026 23:30 - Jun 11, 2026 03:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 08, 2026 - 05:34 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 05, 2026 - 12:46 MDT
Scheduled - On Wednesday, 10th June, 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 4-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Jun 09, 2026 - 23:30 MDT

EngagementHQ Scheduled Maintenance- UK Jun 14, 2026 20:00 - Jun 15, 2026 00:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 03, 2026 - 05:19 MDT
Scheduled - On Sunday, 14th June, 2026, at 8 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 4-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Jun 03, 2026 - 05:19 MDT

EngagementHQ Scheduled Maintenance- US Jun 15, 2026 23:30 - Jun 16, 2026 03:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 03, 2026 - 05:21 MDT
Scheduled - On Monday, 15th June, 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 4-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Jun 03, 2026 - 05:20 MDT

EngagementHQ Scheduled Maintenance- ANZ Jun 17, 2026 07:30-11:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 03, 2026 - 05:23 MDT
Scheduled - On Wednesday, 17th June, 2026, at 7:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 4-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Jun 03, 2026 - 05:22 MDT

govDelivery Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, June 21st, 2026 - 12 AM CDT Jun 20, 2026 23:00 - Jun 21, 2026 03:00 MDT

Beginning at 12 AM Central Time on Sunday, June 21st 2026, Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, June 21st (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Posted on Jun 05, 2026 - 13:10 MDT

govQA Scheduled Maintenance Jun 26, 2026 22:00 - Jun 27, 2026 04:00 MDT

Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the GovQA application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Posted on Jun 05, 2026 - 13:18 MDT

govMeetings Standard Monthly Maintenance Jun 26, 2026 22:00 - Jun 27, 2026 04:00 MDT

This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Posted on Jun 05, 2026 - 13:22 MDT
Jun 8, 2026

No incidents reported today.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
GovQA Release 26.6
Completed - The scheduled maintenance has been completed.
Jun 4, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:30 MDT
Scheduled - We will be pushing the Records Request Management (GovQA) 26.6 release to production. During this time, he Records Request Management Application may experience delays and some functionality may not be fully available.
May 28, 13:17 MDT
Granicus Issue Notification: govService US
Resolved - The issue affecting the CaseViewer application has been resolved. Granicus engineering team identified the cause and implemented a fix. Service has been fully restored.
We apologize for the inconvenience and thank you for your patience. If you continue to experience any issues, please contact our support team.
Jun 4, 13:07 MDT
Update - We are aware of an issue affecting the CaseViewer application. The Granicus engineering team is currently investigating and working to resolve this as quickly as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
Jun 4, 12:26 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService US

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 4, 11:56 MDT
Granicus Issue Notification: Operations Cloud MediaManager (Canada)
Resolved - This incident has been resolved.
Jun 4, 12:34 MDT
Update - We are continuing to monitor for any further issues.
Jun 4, 06:10 MDT
Monitoring - The Engineering team has identified and implemented corrective actions to resolve the issue, we are monitoring the issue closely.

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Jun 3, 23:27 MDT
Update - The Granicus Engineering team continue to investigate the issues in Media Manager.

Support teams are actively engaged in issue identification to achieve full-service stability.

We will share the next update in one hour. We apologize for the inconvenience and appreciate your patience and cooperation.
Jun 3, 22:31 MDT
Update - We are continuing to investigate this issue.
Jun 3, 20:45 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Region: Canada
Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 3, 19:42 MDT
govService Release 581A - 4th June 2026 (US)
Completed - The scheduled maintenance has been completed.
Jun 4, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:00 MDT
Scheduled - Release 581A will apply essential updates to the govService platform for all US customers on Thursday, 4th June 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#included-in-release581a

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
May 22, 07:30 MDT
govService Release 581 - 4th June 2026 (US)
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:01 MDT
Scheduled - Release 581 will apply essential updates to the govService platform for all US customers on Thursday, 4th June 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release581

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Jun 4, 01:00 MDT
Jun 3, 2026
Granicus Issue Notification: govMeetings MediaManager
Resolved - This incident has been resolved.
Jun 3, 19:10 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 3, 18:53 MDT
Granicus Issue Notification: govMeetings MediaManager
Update - Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 3, 19:05 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 3, 19:05 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jun 3, 18:53 MDT
Jun 2, 2026
Granicus Issue Notification: Swagit - Service Degradation
Resolved - This incident has been resolved.
Jun 2, 18:26 MDT
Monitoring - Granicus Engineering has implemented a fix for the issue impacting AV control functionality within Swagit, and services have now been restored.
Successful validation has been completed, and normal functionality has resumed across all impacted areas.
We will continue to monitor the system closely to ensure sustained stability.
Thank you for your patience and understanding while we worked to resolve this issue.
Jun 2, 13:58 MDT
Update - Granicus Engineering team continues to actively investigate the issue impacting AV control functionality within Swagit.

We are working diligently to identify the root cause and restore full functionality at the earliest. We will keep you updated as more information becomes available.

We sincerely apologize for the inconvenience caused and appreciate your patience.
Jun 2, 13:45 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting AV control functionality within Swagit.

Our teams are actively working to identify the root cause and restore normal service. We will continue to provide timely updates as more information becomes available and progress is made toward full resolution.
Jun 2, 13:04 MDT
Simpleview CRM and CMS Image Upload Issues
Resolved - This issue has been resolved.
Jun 2, 13:42 MDT
Investigating - We are currently investigating an issue impacting Simpleview CRM and CMS products that is impacting the ability to upload images.

Our engineering teams are actively working to identify the root cause and restore full service as a priority. We will provide further updates as more information becomes available.
Jun 2, 13:32 MDT
Granicus Maintenance Notification: govService - OneView Security Patches
Completed - The scheduled maintenance has been completed.
Jun 2, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 00:00 MDT
Scheduled - Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on June 2nd, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.

Start time by time zones:
Pacific Time: 11:00 PM (June 1st)
Mountain Time: 12:00 AM (June 2nd)
Central Time: 1:00 AM
Eastern Time: 2:00 AM
May 19, 07:26 MDT
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
Jun 2, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:30 MDT
Scheduled - On Tuesday, 2nd June, 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
May 27, 08:06 MDT
EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
Jun 2, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 23:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 27, 08:04 MDT
Scheduled - On Monday, 1st June, 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
May 27, 08:04 MDT
Jun 1, 2026
EngagementHQ Scheduled Maintenance- UK &EU
Completed - The scheduled maintenance has been completed.
Jun 1, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:30 MDT
Scheduled - On Monday, 1st June, 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
May 27, 08:01 MDT
OneMeeting Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 00:00 MDT
Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
May 11, 13:46 MDT
May 31, 2026

No incidents reported.

May 30, 2026
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
May 15, 11:12 MDT
govQA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:01 MDT
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the GovQA application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
May 15, 11:01 MDT
May 29, 2026
OneMeeting Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:01 MDT
Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
May 26, 10:35 MDT
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
May 29, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 23:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 18, 05:11 MDT
Scheduled - On Thursday, 28th May, 2026, at 11 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
May 18, 05:11 MDT
May 28, 2026
EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
May 28, 23:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 18, 05:08 MDT
Scheduled - On Thursday, 28th May, 2026, at 10 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
May 18, 05:08 MDT
EngagementHQ Scheduled Maintenance- UK &EU
Completed - The scheduled maintenance has been completed.
May 28, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 18, 05:09 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 18, 05:06 MDT
Scheduled - On Thursday, 28th May, 2026, at 9 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
May 18, 05:06 MDT
Granicus Maintenance Notification: govService - OneView EE Product Release
Completed - The scheduled maintenance has been completed.
May 28, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 20:00 MDT
Update - We will be undergoing scheduled maintenance during this time.

This release is planned to happen May 28th, 2026, 8:00 PM MT. No downtime is expected.
May 27, 12:21 MDT
Scheduled - Dear Valued Customer,

We are excited to announce the latest update to OneView EE, designed to enhance your experience and improve functionality. This release is planned to happen May 28th, 2026, 8:00 PM MT. No downtime is expected.

You can review the release notes here: https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-E-E
May 26, 14:24 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:30 MDT
Scheduled - On Thursday, 28th May, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
May 18, 05:02 MDT
May 27, 2026
Granicus Issue Notification: govAccess Vision
Resolved - Monitoring confirms stability, and services have now returned to normal operation.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
May 27, 12:51 MDT
Monitoring - Granicus engineering teams have successfully implemented mitigation and stabilization measures, and services are now operating in a stable state.
We have observed significant improvements across the previously impacted sites, with performance returning to normal and our monitoring indicates that the fix has been effective and the platform is stable.
We will continue to closely monitor the environment to ensure sustained performance and quickly address any residual or emerging issues.
Thank you for your patience and understanding while we worked through this.
May 27, 11:58 MDT
Update - Granicus engineering teams have implemented initial stabilization measures, and we are seeing positive improvements across affected services. Some users may still experience intermittent slowness or delays as mitigation efforts continue and systems fully stabilize.
We remain actively engaged in resolving this issue and will provide further updates as progress is made. Thank you for your continued patience and understanding.
May 27, 11:00 MDT
Identified - We are currently experiencing an intermittent issue affecting access to some sites. The Granicus Engineering team is actively working on mitigation and implementing fixes to stabilize the experience.

As a helpful step, we recommend clearing your browser’s cache to avoid loading any previously cached error pages. This can often improve access while we continue working on a permanent fix.

We understand the importance of reliable access and apologize for any inconvenience caused. We will continue to provide updates as progress is made.
May 27, 10:39 MDT
govService Firmstep scheduled maintenance (US) - 27th May 2026
Completed - The scheduled maintenance has been completed.
May 27, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 MDT
Scheduled - Granicus engineering teams will conduct scheduled maintenance to migrate historical data into Redshift for the tickets table for US customers on 27th May at 12:00 AM Mountain time. During the maintenance window, Redshift and related data will be temporarily unavailable.
The duration of the maintenance window is 2 hours. If you have any questions or require assistance, please contact us at support@granicus.com
May 22, 06:36 MDT
May 26, 2026
Granicus Issue Notification: govMeetings InSite
Resolved - The issue impacting govMeetings InSite has now been resolved, and services are operating normally.
Our teams have closely monitored the platform and confirmed stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked through this.
May 26, 12:47 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 08:22 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Insite. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Insite

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 26, 08:11 MDT
Granicus Issue Notification: Gov Delivery - Communication Cloud (UK)
Resolved - This incident has been resolved.
May 26, 07:04 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 06:05 MDT
Update - We are continuing to investigate this issue.
May 26, 05:01 MDT
Investigating - 11:45 GMT
Granicus Engineering teams are currently investigating an issue impacting GovDelivery – Communications Cloud (UK). Our teams are treating this as a priority, and further updates will be provided as soon as possible.

Product: GovDelivery – Communications Cloud (UK)

Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 26, 04:59 MDT
Granicus Issue Notification: govService UK
Resolved - Granicus Engineering teams have successfully implemented a fix for the issue impacting govService UK and have been actively monitoring the platform. Our monitoring confirms that services have remained stable, and the incident is now considered resolved. We will continue to keep a close watch to ensure ongoing performance and reliability.
We sincerely apologize for the disruption caused and appreciate your patience and understanding while we worked to resolve the issue.
May 26, 06:07 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 05:28 MDT
Update - We are facing a wider platform outage across UK sites. Our engineering team continues to investigate and work with high priority to resolve the outage issues. We sincerely apologize for the inconvenience and appreciate your patience.
We will provide the next update in approximately 30 minutes as we make further progress.
May 26, 04:11 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 26, 03:12 MDT
govService Firmstep scheduled maintenance (UK) - 26th May 2026
Completed - The scheduled maintenance has been completed.
May 26, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:30 MDT
Scheduled - Granicus engineering teams will conduct scheduled maintenance to migrate historical data into Redshift for the tickets table for UK customers on 26th May at 05:30 AM UK time. During the maintenance window, Redshift and related data will be temporarily unavailable.
The duration of the maintenance window is 2 hours. If you have any questions or require assistance, please contact us at support@granicus.com
May 22, 06:34 MDT
May 25, 2026
govService Release 581A - 26th May 2026 (UK)
Completed - The scheduled maintenance has been completed.
May 25, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:30 MDT
Scheduled - Release 581A will apply essential updates to the govService platform for all customers in the UK and Ireland this Tuesday, 26th May 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#included-in-release581a

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
May 22, 07:28 MDT
Host Compliance Scheduled Maintenance - 24th May 2026
Completed - The scheduled maintenance has been completed.
May 25, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 23:00 MDT
Scheduled - Granicus technical teams will conduct scheduled maintenance for Host Compliance servers on 24th May 2026, at 23:00 PM Mountain Time. The duration of the maintenance window is 5 hours; there is no downtime for this release. If you have any questions or require assistance, please contact us at support@granicus.com
May 21, 07:58 MDT
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