Monitoring - Granicus Engineering teams and our vendor have taken actions to address the issue with intermittent freezing during live streams affecting a subset of clients. Both teams are monitoring the results and further updates will be provided as soon as possible.

Product: govMeetings LiveManager Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Feb 23, 2024 - 12:54 MST
Update - Granicus Engineering teams continue to investigate the issue with intermittent freezing during live streams affecting a subset of clients and have engaged the third-party vendors. Both teams are working on this issue as priority. Further updates will be provided as soon as possible.

Product: govMeetings LiveManager Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Feb 21, 2024 - 17:50 MST
Identified - Granicus Engineering teams have identified an issue with intermittent freezing during live streams affecting a subset of clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings LiveManager Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Feb 21, 2024 - 15:22 MST
Investigating - Granicus Engineering teams are currently investigating an issue with intermittent freezing during live streams affecting a subset of clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings LiveManager Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Feb 21, 2024 - 14:09 MST
Update - Granicus will implement security enhancements in the govAccess Vision environment on Tuesday, February 20, 2024. No downtime is expected for these enhancements. If you encounter any issues or if you have questions, please contact the Granicus Support team through
https://support.granicus.com. Thank you.

Feb 15, 2024 - 12:17 MST
Monitoring - Granicus is working to implement security enhancements in the govAccess Vision environment. No downtime is expected for these enhancements. If you encounter any issues or if you have questions, please contact the Granicus Support team through
https://support.granicus.com. Thank you.

Feb 06, 2024 - 09:04 MST
Update - The Analytics Dashboard is now displaying performance data collected by Google Analytics. Granicus Engineers are continuing to work on restoring the ability to export this data from MediaManager.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Feb 09, 2024 - 11:50 MST
Identified - The Reports tab in MediaManager contains reports about the performance of your Granicus content. Data for these reports is gathered by leveraging Google Analytics' data systems and capturing all of the relevant viewership activity.

As a result of changes made by Google and how their web analytics data is collected, the Analytics Dashboard is not currently displaying performance data collected after July, 2023. Granicus Engineers are working on this issue as priority with a tentative fix date of Q1 2024.

We apologize for any inconvenience caused by this issue.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Nov 15, 2023 - 09:07 MST
Update - We are continuing to work on a fix for this issue.
Sep 26, 2023 - 10:28 MDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.

Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies

Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com

If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.

Feb 08, 2023 - 12:42 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Beginning at 12 AM Central Time on Sunday, March 3rd Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, March 3rd (12:00 AM - 4:00 AM CST)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

Posted on Feb 15, 2024 - 13:10 MST
Past Incidents
Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 23:00 MST
Scheduled - This is standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Feb 15, 13:01 MST
Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:00 MST
Update - Due to an unforeseen circumstance, the regularly scheduled monthly software update will be applied Thursday evening, February 22, 2024, beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess Vision environment will be updated on Thursday, February 29, 2024 if access is provided.

For more details regarding what will be included in the release, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.

Feb 15, 14:49 MST
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, February 15, 2024 beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, February 22, 2024 if the necessary access is provided.

The release notes will be published prior to the release; once available, please review here: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.

Feb 13, 07:17 MST
Feb 22, 2024

Unresolved incident: Upcoming govAccess Vision Security Enhancements.

Feb 21, 2024
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:30 MST
Scheduled - On Tuesday, February 20th 2024, at 10:30 pm MST, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours
Feb 20, 08:09 MST
Completed - The scheduled maintenance has been completed.
Feb 20, 22:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:30 MST
Scheduled - On Tuesday, February 20th 2024, at 09:30 pm MST, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Feb 20, 08:07 MST
Completed - The scheduled maintenance has been completed.
Feb 20, 21:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:30 MST
Scheduled - On Tuesday, February 20th 2024, at 08:30 pm MST, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Feb 20, 08:04 MST
Completed - The scheduled maintenance has been completed.
Feb 20, 13:35 MST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 20, 13:34 MST
Update - The scheduled maintenance is complete.
Feb 20, 13:33 MST
Update - The scheduled maintenance window has been extended further and is currently due to complete by 12:00pm MST.

We apologize for the delay and will continue to provide updates until the maintenance is complete.

Feb 20, 10:56 MST
Update - The scheduled maintenance window has been extended and is currently due to complete by 08:00am MST.

We apologize for the delay and will continue to provide updates until the maintenance is complete.

Feb 20, 05:56 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 MST
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Staging environment for the Host Compliance application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Feb 14, 12:39 MST
Completed - The scheduled maintenance has been completed.
Feb 20, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:52 MST
Scheduled - On Tuesday, February 20th 2024, at 03:50 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours
Feb 20, 03:51 MST
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Feb 14, 2024

No incidents reported.

Feb 13, 2024
Resolved - Granicus Engineering teams have resolved the slowdown of data processing in the Realtime Reporting staging table. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Realtime Reporting

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Feb 13, 07:05 MST
Investigating - Granicus Engineering teams have identified slower data processing in the Realtime Reporting staging table. We are actively investigating this issue and working on finding a solution.

We apologise for any inconvenience this service issue may be causing and thank you for your patience.

Product: govService Realtime Reporting

If you have further questions or want more information about this issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Feb 12, 05:05 MST
Feb 12, 2024
Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 22:00 MST
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Feb 1, 10:15 MST