Granicus System Status

Granicus Issue Notification: govMeetings - InSite Accessibility

Update - Granicus Engineering teams are continuing to investigate intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 20, 09:42 MDT

Update - Granicus Engineering teams continue to investigate intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 5, 09:27 MDT

Investigating - Granicus Engineering teams are currently investigating intermittent Insite accessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - InSite

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 4, 13:01 MDT

Monitoring - Our technical teams are no longer observing any issues with Insite portal available or with any of our other solutions at this time. We are continuing to monitor, but all sites are currently operating within normal parameters.
May 3, 23:00 MDT

Granicus Issue Notification: Delays in Reporting for govDelivery Communications Cloud

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 14:24 MDT

Investigating - Granicus teams are investigating an issue causing delays with updating reporting in govDelivery Bulletin Detail Reports.
Apr 25, 11:14 MDT

govService - Caseviewer Data Reconciliation (US)

In progress - Caseviewer summaries are processing slower than usual due to a background update.

Summaries missing from today's submissions will be available by the end of the day.

We apologize for any inconvenience caused.
Mar 15, 07:39 MDT

Scheduled - govService Firmstep - Caseviewer

Some sites have been experiencing a mismatch with Caseviewer data.

The root cause is resolved in Release 495 which is scheduled for deployment to Live on March 1st.

A script to reconcile Caseviewer data will be run each night at 02:00 MST from Wednesday February 23rd until Tuesday March 1st.

Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.

We do not anticipate any downtime whilst the data scripts are being run.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

govService - Caseviewer Data Reconciliation (UK)

In progress - Caseviewer summaries are processing slower than usual due to a background update.

Summaries missing from today's submissions will be available by the end of the day.

We apologise for any inconvenience caused.
Mar 15, 07:38 MDT

Scheduled - govService Firmstep - Caseviewer

Some sites have been experiencing a mismatch with Caseviewer / Dashboard data.

The root cause is resolved in Release 495 which is scheduled for deployment to Live on Wednesday 23rd February at 21:00 GMT.

A script to reconcile Caseviewer data will be run each night at 00:00 GMT from Tuesday 22nd February until Thursday 24th February.

Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.

We do not anticipate any downtime whilst the data scripts are being run.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

Uptime over the past 90 days. View historical uptime.

govDelivery - Communications Operational

90 days ago

99.93 % uptime

Today

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

Interactive Text (Textizen) Operational

90 days ago

99.93 % uptime

Today

govMeetings - Live Video, Legislative and Agenda Operational

90 days ago

100.0 % uptime

Today

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

ClearCast Operational

90 days ago

100.0 % uptime

Today

govAccess - Website and Content Operational

govAccess Vision CMS Operational

govAccess Civica CMS Operational

SpeakUp Operational

eComment Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Realtime Reporting Data Migration Update May 19, 10:05-10:08 MDT

A recent feature update making a new datapoint available in Realtime reporting required a data migration (moving data from one database table to another) to be run. The migration caused a spike in system resource usage impacting the production platform. Once identified as the cause, the change was immediately halted and production access restored.

This left the data partially migrated and therefore the migration will need to be resumed and allowed to complete the transfer of data. Our teams are developing a strategy that will allow them to reimplement the change without platform impact. Until the move is completed you may notice some reports returning unexpected values for submission data.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on May 19, 10:03 MDT

govService Release 500 - 24th May 2022 (US) May 24, 03:00-04:00 MDT

Product Release Notification

Release 500 will apply essential updates to the govService platform for our US customers on Tuesday, 24th May 2022.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-500-May-18-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on May 16, 06:59 MDT

Past Incidents

May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022

govMeetings Standard Monthly Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 02:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 MDT

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
May 16, 11:36 MDT

May 20, 2022

Granicus Issue Notification: govAccess Canada - sites down

Resolved - Granicus Engineering teams have identified and resolved the issue impacting Vision site outages in Canada affecting a small subset of clients. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govAccess - Vision Canada

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 20, 07:59 MDT

Monitoring - Granicus Engineering teams are monitoring Vision site outages in Canada affecting a small subset of clients. It appears that the source is on the provider level. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govAccess - Vision Canada

Thank you,
Granicus Customer Support
May 19, 17:39 MDT

Investigating - Granicus Engineering teams are currently investigating Vision site outages in Canada affecting a small subset of clients. It appears that the source is on the provider level. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govAccess - Vision Canada

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 19, 17:19 MDT

May 19, 2022: Monthly Vision Software Release

Completed - The scheduled maintenance has been completed.
May 20, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, May 19th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, May 26th, 2022.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
May 16, 11:41 MDT

May 19, 2022

Granicus Issue Notification: govMeetings - Legistar

Resolved - Granicus Engineering teams have identified and resolved the issue impacting Legistar accessibility and errors. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - Legistar

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 19, 16:25 MDT

Monitoring - Granicus Engineering teams continue to investigate Legistar errors and accessibility. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings -Legistar

Thank you,
Granicus Customer Support
May 19, 14:47 MDT

Update - We are continuing to investigate this issue.
May 19, 14:45 MDT

Investigating - Granicus Engineering teams are currently investigating errors and accessibility for Legistar Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings: Legistar

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 19, 14:03 MDT

govService Release 500 - 18th May 2022 (UK)

Completed - Release 500 has been deployed successfully to all UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
May 19, 09:45 MDT

Scheduled - Product Release Notification

Release 500 will apply essential updates to the govService platform for our UK customers on Wednesday, 18th May 2022. The release will be deployed at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-500-May-18-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 16, 07:02 MDT

May 18, 2022

No incidents reported.

May 17, 2022

Granicus Issue Notification: govMeetings - MediaManager

Resolved - Granicus Engineering teams have identified and resolved the issue impacting MediaManager loading times. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - MediaManager
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 17, 10:04 MDT

Monitoring - MediaManager loading times have returned to normal and our teams are monitoring the situation to ensure stability.
Product: govMeetings - MediaManager
Thank you,
Granicus Customer Support
May 16, 16:17 MDT

Investigating - Granicus Engineering teams are currently investigating potentially increased loading times for MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 16, 09:50 MDT

May 16, 2022

govService Release 500 - Date Change (UK)

Completed - The scheduled maintenance has been completed.
May 16, 07:03 MDT

Scheduled - To allow for more thorough testing, Release 500 will now be deployed on Wednesday 18th of May.

We apologize for any inconvenience this may cause.

Thank you,
Granicus Customer Support
Apr 29, 10:16 MDT

govService Release 500 - Date Change (US)

Completed - The scheduled maintenance has been completed.
May 16, 07:02 MDT

Scheduled - To allow for more thorough testing, Release 500 will now be deployed on Tuesday 24th of May.

We apologize for any inconvenience this may cause.

Thank you,
Granicus Customer Support
Apr 29, 10:13 MDT

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

Granicus Issue Notification: govMeetings/govDelivery update

Resolved - Granicus Engineering teams have completed deploying an update to govMeetings and govDelivery that may have created momentary inaccessibility. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings; govDelivery

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 12, 08:26 MDT

Identified - Granicus Engineering teams will be deploying an update to govMeetings and govDelivery that may create momentary inaccessibility. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings and govDelivery

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 12, 03:11 MDT

May 11, 2022

Granicus Issue Notification: govService Firmstep - Platform Access Issues

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Firmstep Platform Access Issues.

We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Firmstep

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 11, 10:02 MDT

Monitoring - Granicus Engineering teams have identified and resolved the issue and are continuing to monitor the situation. Customers can now start to log back in.

Our teams will provide further updates until we have the issue fully resolved.

Product: govService Firmstep

Thank you,
Granicus Customer Support
May 11, 06:15 MDT

Investigating - Granicus Engineering teams are currently investigating issues with accessing govService Firmstep. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Firmstep

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 11, 05:53 MDT

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

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