All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Product Release Notification

We have encountered an issue on the *pre-live* environment with the latest 470 release which was due to release for UK customers Thursday, 25-Feb-2021 and for US customers Tuesday 2-Mar-2021

As a result we have decided to delay this release until we resolved the issue.

We do apologise for any inconvenience this may cause.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Feb 24, 05:04 MST
Scheduled - 16:00 PM GMT

Product Release Notification — 25-Feb-2021

Release 470 will apply essential updates to the govService platform for our UK customers this Thursday, 25-Feb-2021 and for our US customers on Tuesday, 2-Mar-2021.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Feb 11, 08:54 MST
Past Incidents
Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 05:02 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 23:00 MST
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Feb 23, 16:12 MST
Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 MST
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, February 25th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, March 4th.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.

Thank you,
Granicus Customer Support
Feb 22, 13:09 MST
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 11:00 MST
Scheduled - Beginning at 1 PM Eastern Time on Thursday, February 25th Granicus technical teams will be performing important security maintenance affecting our govDelivery staging environment for Communications Cloud and TMS applications. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

During the maintenance period, the the services/environments listed below will be intermittently available.

Planned System Maintenance Dates/Times:
• Thursday, February 25th (1:00 PM - 4:00 PM EST)

Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com


Granicus Customer Support will provide updates during the maintenance period via our Status page.

Thank you,
Granicus Customer Support

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Feb 23, 11:52 MST
Resolved - 09:00pm GMT

Product Release Notification — UK customer maintenance for Sun, 28-Feb-2021

Release 469 will apply essential updates to the govService platform for our UK customers this upcoming Sunday, Sun-Feb-2021 and not this evening, Thursday, 25-Feb-2021 as previously communicated. We apologize for any confusion or interruption to your workday.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your patience and understanding.
Feb 25, 14:01 MST
Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus Engineering teams have finished monitoring and consider this issue resolved.
Product: govMeetings - MediaManager

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 23, 20:50 MST
Monitoring - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Granicus Engineering teams have identified the issue and MediaManager is working as expected at this time. Our teams are continuing to monitor the issue but all applications are working as expected.
Product: govMeetings - MediaManager

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 23, 20:05 MST
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus Engineering teams are currently investigating an issue with MediaManager becoming unresponsive after logging into the application. Our teams are working on this as priority and updates will be provide shortly.
Product: govMeetings - MediaManager

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 23, 19:53 MST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:03 MST
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Feb 17, 09:32 MST
Feb 19, 2021
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021
Resolved - Our engineers have identified the issue and restored service to all govMeetings applications. Our teams are continuing to monitor as well to ensure no further disruptions occur. We apologize for any inconvenience, more information about this incident can be obtained by contacting Customer Support at https://support.granicus.com.
Feb 16, 19:22 MST
Identified - We have received reports that some govMeetings live video events are not appearing on the events page or public view pages in Media Manager. Our engineering team is currently investigating and are working on a resolution.
Feb 16, 18:39 MST
Monitoring - Our engineers have identified the issue and restored service to all govMeetings applications. Our teams are continuing to monitor as well to ensure no further disruptions occur. We apologize for any inconvenience, more information about this incident can be obtained by contacting Customer Support at https://support.granicus.com.
Feb 16, 17:03 MST
Investigating - We have received reports that several govMeetings applications are loading slowly or producing error messages. Our engineering team is fully engaged on identifying and resolving the issue as quickly as possible.
Feb 16, 16:10 MST
Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.