Granicus Issue Notification: IQM2 Civic Streaming post-meeting encoding processing delays
Identified - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Our technical teams believe they have identified the cause of trans-coding delays and are working to resolve the issue as quickly as possible.
Product: IQM2 Civic Streaming

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Mar 28, 13:12 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing delays in the trans-coding process of media files after the completion of the meeting recording. As a result clients may experience a delay before a meeting's video is available for archive playback. Our engineers are working to resolve this issue as quickly as possible.
Product: IQM2 Civic Streaming

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Mar 27, 12:36 MDT

About This Site

Current System Status for Granicus Services and Applications.

govDelivery - Communications ? Operational
GovDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
SpeakUp Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
govRecords - Records Management ? Operational
ROAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 18, 2019

No incidents reported today.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019
Granicus Issue Notification: IQM2 users encountering 'Remote Server' Errors
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus engineers were able to identify the cause of the issue causing 'remote server' errors and have restored service.
Product: IQM2

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 15, 08:27 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: IQM2 users are encountering "remote server" errors when attempting to save files or publish agenda. Our engineers are working quickly to resolve the issue.
Product: IQM2

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 15, 08:17 MDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019
Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Apr 11, 10:39 MDT
Apr 11, 2019

No incidents reported.

Apr 10, 2019
Granicus Issue Notification: Intermittent disruptions in service for govDelivery API
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus technical teams have taken action to address the intermittent disruptions in service to the govDelivery API and service has been restored.
Product: GovDelivery API

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 10, 23:58 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing a disruption in service for the govDelivery API (accessed via api.govdelivery.com). Our engineers are working to resolve the issue as quickly as possible.
Product: govDelivery API


If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 10, 22:36 MDT
Granicus Issue Notification: Users unable to login to ROAM sites
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus technical teams have corrected the issue and users are now able to log into ROAM sites.
Product: ROAM

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 10, 18:23 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing an issue in which users are unable to log into ROAM sites that require a log in. Our engineers are working to resolve this issue as quickly as possible.
Product: ROAM

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 10, 18:06 MDT
Apr 9, 2019
Granicus Issue Notification: Degraded performance for Peak application
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Our technical teams believe the update performed earlier today has resolved the issue impacting Peak application performance.
Product: Peak

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 15:31 MDT
Monitoring - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Our technical teams have performed an update to the Peak application to restore service. Systems are operating normally at this time but our engineers will continue to monitor to ensure the issue is resolved.
Product: Peak

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 11:21 MDT
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: We are continuing to see errors with Peak attachments as well as degraded performance within the application. Our engineers are working to resolve this issue as quickly as possible.
Product:

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 10:31 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently investigating an issue where attachments uploaded to newly created Peak items fail and do not process correctly. Our engineers are working to resolve this issue as quickly as possible.
Product: Peak

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 9, 08:41 MDT
Apr 8, 2019
Granicus Issue Notification: Disruption in service for Peak application
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: The Peak application encountered a brief disruption in service. Our technical teams were able to identify the cause of the issue and restore service.
Product: Peak

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 8, 22:00 MDT
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Granicus technical teams have taken action to mitigate the issue and have restored service to the Peak application while our engineers continue to investigate/monitor this issue.
Product: Peak

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 8, 21:20 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing a disruption in service for the Peak application. Our engineers are working to resolve the issue as quickly as possible.
Product: Peak

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Apr 8, 20:59 MDT
Apr 7, 2019

No incidents reported.

Apr 6, 2019
govMeetings Product Release Notification
Completed - The scheduled maintenance has been completed.
Apr 6, 00:56 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Apr 4, 08:30 MDT
Apr 4, 2019

No incidents reported.

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