Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

Emergency Notification System (ENS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

govAccess Civica CMS Operational

SpeakUp Operational

eComment Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

govService Release 470 - 28 Feb 2021 (UK) and 2 Mar 2021 (US) Feb 28, 11:00-12:00 MST

Update - Product Release Notification

We have encountered an issue on the *pre-live* environment with the latest 470 release which was due to release for UK customers Thursday, 25-Feb-2021 and for US customers Tuesday 2-Mar-2021

As a result we have decided to delay this release until we resolved the issue.

We do apologise for any inconvenience this may cause.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Feb 24, 05:04 MST

Scheduled - 16:00 PM GMT

Product Release Notification — 25-Feb-2021

Release 470 will apply essential updates to the govService platform for our UK customers this Thursday, 25-Feb-2021 and for our US customers on Tuesday, 2-Mar-2021.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Feb 11, 08:54 MST

Past Incidents

Feb 27, 2021

govMeetings and govAccess Product Release: Friday, February 26th at 11PM MT

Completed - The scheduled maintenance has been completed.
Feb 27, 05:02 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 23:00 MST

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Feb 23, 16:12 MST

Feb 26, 2021

Thursday, February 25th: Monthly govAccess Software Release

Completed - The scheduled maintenance has been completed.
Feb 26, 03:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 MST

Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, February 25th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, March 4th.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.

Thank you,
Granicus Customer Support
Feb 22, 13:09 MST

Feb 25, 2021

Planned Maintenance to Stage Environment for govDelivery Communications Cloud and TMS Applications

Completed - The scheduled maintenance has been completed.
Feb 25, 15:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 11:00 MST

Scheduled - Beginning at 1 PM Eastern Time on Thursday, February 25th Granicus technical teams will be performing important security maintenance affecting our govDelivery staging environment for Communications Cloud and TMS applications. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

During the maintenance period, the the services/environments listed below will be intermittently available.

Planned System Maintenance Dates/Times:
• Thursday, February 25th (1:00 PM - 4:00 PM EST)

Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

Thank you,
Granicus Customer Support

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Feb 23, 11:52 MST

Update on govService Maintenance scheduled for Tues, 25-Feb-2021

Resolved - 09:00pm GMT

Product Release Notification — UK customer maintenance for Sun, 28-Feb-2021

Release 469 will apply essential updates to the govService platform for our UK customers this upcoming Sunday, Sun-Feb-2021 and not this evening, Thursday, 25-Feb-2021 as previously communicated. We apologize for any confusion or interruption to your workday.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your patience and understanding.
Feb 25, 14:01 MST

Feb 24, 2021

No incidents reported.

Feb 23, 2021

Granicus Issue Notification: MediaManager Unresponsive Upon Login

Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus Engineering teams have finished monitoring and consider this issue resolved.
Product: govMeetings - MediaManager

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 23, 20:50 MST

Monitoring - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Granicus Engineering teams have identified the issue and MediaManager is working as expected at this time. Our teams are continuing to monitor the issue but all applications are working as expected.
Product: govMeetings - MediaManager

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 23, 20:05 MST

Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus Engineering teams are currently investigating an issue with MediaManager becoming unresponsive after logging into the application. Our teams are working on this as priority and updates will be provide shortly.
Product: govMeetings - MediaManager

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Feb 23, 19:53 MST

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

govMeetings and Civica Standard Monthly Maintenance: Friday, February 19th 2021 at 11PM MT

Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:03 MST

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Feb 17, 09:32 MST

Feb 19, 2021

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

govMeetings sites are intermittently unavailable

Resolved - Our engineers have identified the issue and restored service to all govMeetings applications. Our teams are continuing to monitor as well to ensure no further disruptions occur. We apologize for any inconvenience, more information about this incident can be obtained by contacting Customer Support at https://support.granicus.com.
Feb 16, 19:22 MST

Identified - We have received reports that some govMeetings live video events are not appearing on the events page or public view pages in Media Manager. Our engineering team is currently investigating and are working on a resolution.
Feb 16, 18:39 MST

Monitoring - Our engineers have identified the issue and restored service to all govMeetings applications. Our teams are continuing to monitor as well to ensure no further disruptions occur. We apologize for any inconvenience, more information about this incident can be obtained by contacting Customer Support at https://support.granicus.com.
Feb 16, 17:03 MST

Investigating - We have received reports that several govMeetings applications are loading slowly or producing error messages. Our engineering team is fully engaged on identifying and resolving the issue as quickly as possible.
Feb 16, 16:10 MST

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.