All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Infrastructure Migration — Ashburn, Virginia Mar 10, 2026 21:00 - Apr 28, 2026 22:00 MDT

Scheduled – Granicus will be performing a phased migration of core platform infrastructure to a new cloud environment located in Ashburn, Virginia. This migration will take place beginning in March and continue through the end of April. Customer environments will be transitioned in groups each week as part of this scheduled activity.
This migration is designed to enhance long‑term platform performance, strengthen system security, and improve overall reliability. No customer action is required.
While no downtime is anticipated, this work touches core components of the platform. As a result, there is a small possibility of brief service interruptions during the migration window.
Customers will receive additional notifications one week prior to their scheduled migration phase, including exact timeframes and relevant details.
We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Mar 09, 2026 - 10:20 MDT

EngagementHQ ANZ Scheduled Maintenance Mar 11, 2026 03:30-05:30 MDT

On Wednesday, 11th March, 2026, at 3:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Posted on Mar 09, 2026 - 06:39 MDT

EngagementHQ Scheduled Maintenance- UK& EU Mar 11, 2026 09:00-11:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 06, 2026 - 07:25 MST
Scheduled - On Wednesday, 11th March, 2026, at 9:PM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 06, 2026 - 07:21 MST

govService Release 577 - 12th March 2026 (UK) Mar 11, 2026 22:30 - Mar 12, 2026 02:30 MDT

Release 577 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 12th March 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Mar 09, 2026 - 06:41 MDT

EngagementHQ Scheduled Maintenance- CA Mar 11, 2026 23:00 - Mar 12, 2026 01:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 06, 2026 - 07:26 MST
Scheduled - On Wednesday, 11th March, 2026, at 11 PM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Mar 06, 2026 - 07:26 MST

EngagementHQ Scheduled Maintenance- US Mar 12, 2026 01:00-03:00 MDT

On Thursday, 12th March, 2026, at 1 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Posted on Mar 06, 2026 - 07:29 MST

govService Release 577 - 19th March 2026 (US) Mar 19, 2026 01:00-05:00 MDT

Release 577 will apply essential updates to the govService platform for all US customers on Thursday, 19th March 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Mar 09, 2026 - 06:43 MDT

govDelivery Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance: Sunday, March 22, 2026 - 12 AM CDT Mar 21, 2026 23:00 - Mar 22, 2026 03:00 MDT

Beginning at 12 AM Central Time on Sunday, March 22nd Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, March 22nd, 2026 (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Mar 05, 2026 - 10:51 MST
Mar 10, 2026
Host Compliance Scheduled Maintenance - 10th March 2026
Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 02:00 MDT
Scheduled - Granicus technical teams will conduct scheduled maintenance to upgrade the Logstash and APM-server on Host Compliance US & CA servers on 10th March 2026, at 02:00 AM Mountain Time. During this time, all systems hosted on these servers will be temporarily unavailable. The duration of the maintenance window is 1 hour. If you have any questions or require assistance, please contact us at support@granicus.com
Mar 3, 05:03 MST
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Granicus Issue Notification: Emails to swagit.com returning to sender.
Resolved - This incident has been resolved.
Mar 5, 19:11 MST
Investigating - Granicus Engineering teams are currently investigating an issue with emails sent to @swagit.com.

If you are having issues with contacting a Swagit department directly please call 1-800-573-3160, use the Granicus support portal at support.granicus.com/s/login/ or send an email to support@granicus.com indicating your request is for the Swagit team.

Product: govMeetings Swagit

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Mar 5, 16:43 MST
Mar 4, 2026

No incidents reported.

Mar 3, 2026
Granicus Issue Notification: govService OneView Core
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService OneView Core. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 3, 13:07 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Mar 3, 07:06 MST
EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
Mar 3, 03:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:30 MST
Scheduled - On Tuesday, 3rd March, 12:30 am MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 23, 03:11 MST
Mar 2, 2026
govService Scheduled Maintenance - 3rd March 2026 (UK)
Completed - The scheduled maintenance has been completed.
Mar 2, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 18:30 MST
Scheduled - Granicus technical teams will conduct scheduled maintenance on UK servers on 3rd March 2026, at 1.30 AM UK Time, to migrate historical data into Redshift for the tables listed below.

Impacted Tables:

xref_data
user_accounts
user_login_history

During the maintenance window, Redshift and related data will be temporarily unavailable. If you have any questions or require assistance, please contact us at support@granicus.com
Feb 23, 06:48 MST
EngagementHQ Scheduled Maintenance- UK
Completed - The scheduled maintenance has been completed.
Mar 2, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 20:30 MST
Scheduled - On Monday, 2nd March, 8:30 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 23, 03:08 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 2, 09:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 06:30 MST
Scheduled - On Monday, 2nd March 2026, at 6:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 23, 03:00 MST
Mar 1, 2026

No incidents reported.

Feb 28, 2026
govQA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 04:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:01 MST
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Production environment for the GovQA application. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
Feb 10, 09:40 MST
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:00 MST
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Feb 10, 09:38 MST
Feb 27, 2026
Granicus Issue Notification: govService OneView Core
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService OneView Core. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Feb 27, 13:35 MST
Monitoring - Granicus Technical Support has performed a maintenance and monitoring performance of the system.
Customers should be experiencing normal functioning of the platform now.

We appreciate your patience as we complete this work. If you have any questions or need further assistance, please contact our customer support team.
Feb 26, 20:48 MST
Update - We have identified an issue that requires a system restart. This maintenance will begin after 7:00 PM CT. During the restart, customers may experience brief service interruptions.
We appreciate your patience as we complete this work. If you have any questions or need further assistance, please contact our customer support team.
Feb 26, 15:40 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Feb 26, 10:12 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 27, 06:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 04:30 MST
Scheduled - On Friday, February 27th, 2025, at 4:30 AM MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 11, 03:42 MST
OneMeeting Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 27, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 00:00 MST
Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.
Action: No action is required on your end.
Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
Feb 24, 12:07 MST
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 27, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 23:01 MST
Scheduled - On Thursday, February 26th, 2025, at 11 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 11, 03:49 MST
Feb 26, 2026
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:00 MST
Scheduled - On Thursday, February 26th, 2025, at 10 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 11, 03:48 MST
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 03:01 MST
Scheduled - On Thursday, February 26th, 2026, at 8 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within a 3-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 11, 03:44 MST
Granicus Issue Notification: Simpleview CRM Service Disruption
Resolved - This incident has been resolved.
Feb 26, 16:14 MST
Monitoring - We have successfully implemented a permanent fix, and all services have now been fully restored. Systems are operating as expected, and no further impact is anticipated.

Should you require additional information or continue to experience any issues, please contact our customer support team for assistance.
Feb 26, 14:48 MST
Identified - We’ve confirmed the issue is network‑related and are actively working to restore normal service. Our team is applying updates to the affected systems, and we’ll provide further updates as soon as they’re available.
Feb 26, 14:16 MST
Update - We are currently experiencing a network issue that is impacting access to all Simpleview CRM sites. Our engineering teams are actively working on this with the highest priority.

We will provide the next update here as soon as more information becomes available.
Thank you for your patience.
Feb 26, 13:22 MST
Investigating - We are currently investigating an issue impacting service for Simpleview CRMs. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
Feb 26, 12:39 MST
govService Scheduled Maintenance - 26th February 2026 (US)
Completed - The scheduled maintenance has been completed.
Feb 26, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 02:30 MST
Scheduled - Granicus technical teams will conduct scheduled maintenance on US servers on 26th February 2026, at 2.30 AM Mountain Time, to migrate historical data into Redshift for the tables listed below.

Impacted Tables:

xref_data
user_accounts
user_login_history

During the maintenance window, Redshift and related data will be temporarily unavailable. If you have any questions or require assistance, please contact us at support@granicus.com
Feb 23, 06:44 MST
Granicus Issue Notification: govDelivery EngagementHQ - US & EU
Resolved - Granicus Engineering teams have completed deployment of the fix to both the US and EU regions. Access to Projects and other project‑related pages within EngagementHQ is now fully restored.

All services are operating as expected, and we will continue to monitor performance closely.
Product: govDelivery EngagementHQ

Thank you for your patience while we worked to resolve this issue.
Feb 26, 02:30 MST
Update - Granicus Engineering teams have resolved an issue that was preventing access to certain Projects and other project‑related pages within EngagementHQ, for customers in the US region. The fix has been applied, and Projects are now loading as expected.
The same fix will be deployed in the EU region during non‑business hours to minimize disruption. Until then, some EU customers may continue to experience issues loading affected pages. We will provide an update once service in the EU region is restored.
Feb 25, 06:53 MST
Identified - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Feb 25, 00:00 MST
Feb 25, 2026
Granicus Issue Notification: govDelivery EngagementHQ
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Feb 25, 16:54 MST
Update - We are currently investigating an issue affecting Granicus EHQ‑AU and EHQ-NZ sites. Customers may experience errors or timeouts. Our engineering teams are actively working to restore full services.

We will provide updates as more information becomes available.
Feb 25, 15:37 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Feb 25, 15:27 MST
Granicus Issue Notification: govService US
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService US. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Feb 25, 14:17 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService US

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Feb 25, 12:36 MST
Feb 24, 2026
Granicus Issue Notification: govDelivery EngagementHQ
Resolved - This incident has been resolved.
Feb 24, 16:21 MST
Monitoring - Granicus Engineering teams have identified and resolved the issue affecting govDelivery EHQ. A hotfix has been deployed and successfully tested.
We apologize for any inconvenience this disruption may have caused and appreciate your patience. If you have any additional questions or need more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,

Granicus Customer Support
Feb 24, 14:04 MST
Update - Our engineering team has identified the issue and confirmed that the impact is limited to customers in the US and EU regions. A hotfix is currently being prepared, and we expect services to return to normal within approximately one hour. During this time, customers may continue to experience intermittent impact.

We will provide an update as soon as the hotfix has been fully deployed.
Feb 24, 12:37 MST
Update - We are currently experiencing Single Sign-On (SSO) login issues affecting users in the US, EU, and CA regions. Impacted users may be unable to sign in at this time. Our engineering teams are actively investigating and working to restore normal authentication services as quickly as possible.
Feb 24, 10:53 MST
Update - We are continuing to investigate this issue.
Feb 24, 10:46 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Feb 24, 09:58 MST
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
Feb 24, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 22:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 03:02 MST
Scheduled - On Monday, February 23rd, 2026, at 10:30 pm MST, Granicus will perform a standard release for EngagementHQ. The release will occur within an hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it promptly.
Feb 23, 02:48 MST
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