Granicus System Status

All Systems Operational

About This Site

Current System Status for Granicus Services and Applications.

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

Emergency Notification System (ENS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

govAccess Civica CMS Operational

SpeakUp Operational

eComment Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 16, 2020

No incidents reported today.

Jul 15, 2020

govMeetings Maintenance - B&C and Peak: Wednesday, July 15th at 10PM MT

Completed - The scheduled maintenance has been completed.
Jul 15, 23:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:01 MDT

Scheduled - Granicus is performing maintenance which may result in brief interruptions in service for B&C and Peak, tonight at 10PM MT.
Jul 15, 14:22 MDT

Granicus Issue Notification: Intermittent Availability of TMS

Resolved - Our teams have implemented a fix and consider this issue resolved.
Jul 15, 13:59 MDT

Monitoring - The TMS service has been been restored, and message sending is returned to normal. Our teams will continue to monitor this issue to ensure a long term resolution.
Jul 15, 05:51 MDT

Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus teams are investigating an issue impacting clients' ability to send messages using TMS, as well as the ability to send Two Factor Authentication codes to administrators in the govDelivery administrators.

Product: TMS, govDelivery 2FA
Timeline: Investigating

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jul 15, 05:44 MDT

Jul 14, 2020

No incidents reported.

Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

govMeetings and govAccess Product Release: Friday, July 10th, 2020

Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:01 MDT

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications beginning at 10PM MT. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jul 7, 15:55 MDT

Jul 10, 2020

Granicus Issue Notification: govAccess sites unavailable

Resolved - We have fully restored service to govAccess (Vision) websites and users should now be able to access govAccess client sites. If you have further questions or issues, please contact us at support@granicus.com .
Jul 10, 21:00 MDT

Monitoring - GovAccess (Vision) sites have been restored and operational. We're continuing to monitor for any further issues.
Jul 10, 20:20 MDT

Identified - Update: The majority of govAccess sites have resumed loading normally, we are continuing to monitor and will update when all sites are resuming normal operation.
Jul 10, 19:04 MDT

Investigating - We have confirmed reports that some govAccess (Vision) sites are not loading. We are currently investigating the issue and will work to restore as soon as possible.
Jul 10, 18:27 MDT

Granicus Issue Notification: Broken Links to External Sites

Resolved - We have rolled back the portion of last night's release which caused the issue with links failing to redirect to external sites, and our teams have confirmed that links are functioning correctly as of this time. We consider this issue to be resolved.

Please accept our apologies for the inconvenience this may have caused you.

Granicus Customer Support
Jul 10, 08:17 MDT

Identified - Our teams have determined that this issue is related to a portion of last night's release and are working to develop a solution for all sites.
Jul 10, 08:10 MDT

Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Our teams are investigating an issue causing links from Vision client sites which direct to external sites to not load correctly.

Product: govAccess; Vision
Timeline: Investigating

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jul 10, 07:22 MDT

Thursday, July 9th, 2020: Monthly Vision Software Release

Completed - The scheduled maintenance has been completed.
Jul 10, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:01 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, July 9th, beginning at 10PM Pacific Time. Sites hosted outside Vision will be updated on Thursday, July 16th.

This update includes features from the May release. For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Jul 6, 10:53 MDT

Jul 9, 2020

Granicus Issue Notification: Intermittent Availability for govAccess Vision Sites

Resolved - This incident has been resolved.
Jul 9, 13:40 MDT

Monitoring - Our teams have implemented a fix for the issue and are continuing to monitor site stability.
Jul 9, 12:57 MDT

Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus teams are currently investigating an issue impacting the availability of Vision client sites. We are working to restore these sites as our highest priority and will provide additional updates as our work progresses.

Product: govAccess; Vision
Timeline:Investigating

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jul 9, 12:31 MDT

govService Release 455 - 9 July 2020 (UK) and 14 July 2020 (US)

Completed - 9:08 AM BST

Release 455 was deployed successfully last night to UK govService customers.

Release 455 will be available for our US govService customers next Tuesday, July 14, 2020.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes.
Jul 9, 02:08 MDT

Scheduled - 1:00 PM BST

Product Release Notification

Release 455 will apply essential updates to the govService platform for our UK customers this Thursday, 9 July 2020 and for our US customers on Tuesday, 14 July 2020.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jul 8, 06:01 MDT

Jul 8, 2020

Granicus Issue Notification: IQM2 Civic Streaming - Post Processing

Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Our engineering teams have addressed the issue with Civic Streaming in post processing of meeting videos. Teams are continuing to monitor the issue to ensure all IQM2 Civic Streaming client videos are available for public viewing. Granicus Support team will be contacting clients with open cases regarding videos stuck in processing.
Product: IQM2 - Civic Streaming

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jul 8, 19:34 MDT

Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Our engineering teams have identified an issue with IQM2 Civic Streaming in post processing. This issue does not affect live streaming however videos are stuck in an uploading process after the meeting has concluded. Our engineers are working to address this issue as priority and further updates will be provided.
Product: IQM2 - Civic Streaming

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jul 8, 18:49 MDT

Granicus Issue Notification: CDN Caching issue for govAccess Vision Sites

Resolved - Our teams have resolved the issue with the portion of the CDN which was causing this intermittent availability of component pages. Please accept out apologies for any inconvenience this may have caused.

Thank you,
Granicus Customer Support
Jul 8, 14:02 MDT

Identified - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus is investigating an issue in which Vision CMS Administrators are intermittently unable to access certain components of their CMS. This issue is not affecting site visitors' ability to visit Vision websites. Administrators experiencing this issue should clear their cache and attempt to reload the site; multiple attempts may be necessary.

Product: govAccess; Vision
Timeline: Investigating

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Jul 8, 13:05 MDT

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

Granicus Issue Notification: Disruption in Service for govService UK

Resolved - 11:46 AM BST

After monitoring, we have confirmed that access to all govService UK sites is restored and operational.

Our engineering teams are continuing work to analyse the cause of the disruption and implement measures to prevent the issue happening in the future.

Thank You,
Granicus Customer Support
Jul 2, 04:46 MDT

Monitoring - 11:12 AM BST

A fix has been implemented, and we are seeing platform performance return to normal. We are continuing to closely monitor the results.
Jul 2, 04:12 MDT

Identified - 11:02 AM BST

Our technical teams believe they have identified the issue and are monitoring the results.
Jul 2, 04:02 MDT

Update - 10:34 AM BST

We are continuing to investigate this issue.
Jul 2, 03:34 MDT

Investigating - 10:10 AM BST

Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Our Engineers are currently investigating an issue impacting the availability of UK govService sites. We are working to address this issue as top priority and further updates will be provided as the root cause is determined.

Clients for govService US are not affected at this time.

Product: govService UK

If you have any questions or would like more information about this issue, please contact us at support.granicus.com.

Thank you,
Granicus Customer Support
Jul 2, 03:11 MDT

govService Release 454 - 2 July 2020 (UK) and 7 July 2020 (US)

Completed - 9:09 AM BST

Release 454 was deployed successfully last night to UK govService customers.

Release 454 will be available for our US govService customers next Tuesday, July 7, 2020.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes.
Jul 2, 02:09 MDT

Scheduled - 10:18 AM BST

Product Release Notification

Release 454 has been given a new release date and will apply essential updates to the govService platform for our UK clients on Thursday, 2 July 2020 and for our US clients on Tuesday, 7 July 2020.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes when they are available.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jun 23, 03:18 MDT