Update - Granicus Engineering teams have identified and continue to rectify the data sync issue. Our teams will continue to monitor and will provide further updates on this issue until fully resolved.
Product: govService Platform
Thank you, Granicus Customer Support
May 26, 2023 - 05:02 MDT
Identified - Granicus Engineering teams are currently investigating a data sync issue with Realtime Reporting. Our teams are prioritising this, and further updates will be provided as soon as possible.
Product: govService Realtime Reporting
Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please get in touch with us at Support.Granicus.com.
May 25, 2023 - 05:00 MDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.
Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies
Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com
If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST
Completed -
The scheduled maintenance has been completed.
May 27, 03:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:00 MDT
Scheduled -
This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
May 25, 07:40 MDT
Completed -
The scheduled maintenance has been completed.
May 21, 01:57 MDT
Verifying -
Verification is currently underway for the maintenance items.
May 21, 01:06 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:00 MDT
Scheduled -
Beginning at 12 AM Central Time on Sunday, May 21st Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.
During the maintenance period, the services/environments listed below will be unavailable.
Planned System Maintenance Dates/Times: • Sunday, May 21st (12:00 AM - 4:00 AM CDT)
Impacted Applications and Services: • Communications Cloud (Production environment) via admin.govdelivery.com • Web Services/APIs for the Communications Cloud environment via api.govdelivery.com • Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com
Granicus Customer Support will provide updates during the maintenance period via our Status page.
May 5, 13:01 MDT
Completed -
The scheduled maintenance has been completed.
May 20, 04:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 MDT
Scheduled -
Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.
The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 17, 11:50 MDT
Resolved -
Granicus Engineering teams have identified and resolved the issue impacting intermittent access to Legistar Canada. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: Legistar Canada
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
May 19, 10:27 MDT
Monitoring -
Granicus Engineering teams have identified and resolved the issue impacting access to Legistar Canada. Our teams will continue to monitor until we have the verified the issue is fully resolved.
Product: Legistar Canada
Thank you, Granicus Customer Support
May 19, 05:36 MDT
Identified -
Granicus Engineering teams have identified an issue with Legistar Canada database server. A fix is currently being implemented and access will be available shortly.
Product: Legistar Canada
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
May 19, 05:24 MDT
Completed -
The scheduled maintenance has been completed.
May 19, 04:01 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:01 MDT
Scheduled -
This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, May 18th, 2023, beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, May 25th, 2023.
Resolved -
Granicus Engineering teams have identified and resolved the issue impacting archived video playback. We apologize for any inconvenience this service issue may have caused and thank you for your patience. Product: govMeetings - Archive Video
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
May 17, 15:11 MDT
Monitoring -
Granicus Engineers have identified the issue and a fix has been implemented. We are currently monitoring all systems to ensure stability. Our teams will provide updates on this issue until it is fully resolved. Product: govMeetings - Archive Video
Thank you, Granicus Customer Support
May 17, 12:33 MDT
Investigating -
Granicus Engineering teams are currently investigating an issue with archived video playback. A subset of customers are seeing a network error when trying to view archived videos. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings - Archive Video
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
May 17, 09:20 MDT
Resolved -
Granicus Engineering teams have identified and resolved the issue impacting intermittent access to EngagementHQ Canada. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: EngagementHQ Platform Canada
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
May 15, 15:31 MDT
Monitoring -
Granicus Engineering teams have resolved the intermittent issues with EngagementHQ Canada Platform. Our teams will continue to monitor until we have the issue fully resolved.
Product: EngagementHQ Platform Canada
Thank you, Granicus Customer Support
May 15, 10:04 MDT
Identified -
Granicus Engineering teams have identified an issue with EngagementHQ Canada Platform and are currently taking corrective action to resolve the issue with intermittent access. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: EngagementHQ Platform Canada
Thank you, Granicus Customer Support
May 15, 09:44 MDT
Investigating -
Granicus Engineering teams are currently investigating an intermittent issue with access to EngagementHQ Platform (Canada). Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: EngagementHQ Platform Canada
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
May 15, 09:03 MDT