Granicus Issue Notification: govService Realtime Reporting Data Sync Issue
Update - Granicus Engineering teams have identified and continue to rectify the data sync issue. Our teams will continue to monitor and will provide further updates on this issue until fully resolved.

Product: govService Platform

Thank you,
Granicus Customer Support
May 26, 2023 - 05:02 MDT
Identified - Granicus Engineering teams are currently investigating a data sync issue with Realtime Reporting. Our teams are prioritising this, and further updates will be provided as soon as possible.

Product: govService Realtime Reporting

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please get in touch with us at Support.Granicus.com.
May 25, 2023 - 05:00 MDT
Granicus Response to Recent Decision by Twitter to Discontinue its Free API
Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.

Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies

Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com

If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

Uptime over the past 90 days. View historical uptime.
govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Degraded Performance
govService U.K. Degraded Performance
govService U.S. Operational
Host Compliance Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Bluehaven Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
99.99 % uptime
Today
Participant Operational
90 days ago
99.99 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
govService Release 525 - 31-05-2023 (UK) May 31, 2023 03:00-04:00 MDT
Product Release Notification — 31-05-2023

Release 525 will apply essential updates to the govService platform for our UK customers this Wednesday, 31-05-2023.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-525-May-31-2023?c=govService%20Suite&p=govService%20Release%20Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on May 26, 2023 - 10:50 MDT
govService Release 525 - 06-06-2023 (US) Jun 6, 2023 04:00-05:00 MDT
Release 525 will apply essential updates to the govService platform for our US customers on Tuesday, 6 June 2023.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-525-May-31-2023?c=govService%20Suite&p=govService%20Release%20Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on May 26, 2023 - 10:53 MDT
Past Incidents
May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023
govMeetings Standard Monthly Maintenance: Friday, May 26th
Completed - The scheduled maintenance has been completed.
May 27, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
May 25, 07:40 MDT
May 26, 2023

Unresolved incident: Granicus Issue Notification: govService Realtime Reporting Data Sync Issue.

May 25, 2023
May 24, 2023
govService Release 524 - 17-05-2023 (UK)
Completed - Release 524 has been successfully deployed to all UK govService customers.

You can review the product release notes at https://support.granicus.com/s/article/govService-Release-524-May-17-2023.
May 24, 10:29 MDT
Scheduled - Product Release Notification — 17-05-2023

Release 524 will apply essential updates to the govService platform for our UK customers this Wednesday 17-05-2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-524-May-17-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 15, 04:44 MDT
govService Release 524 - 23-05-2023 (US)
Completed - Release 524 has been successfully deployed to all US govService customers.

You can review the product release notes at https://support.granicus.com/s/article/govService-Release-524-May-17-2023.
May 24, 10:27 MDT
Scheduled - Release 524 will apply essential updates to the govService platform for our US customers on Tuesday, 23-05-2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-524-May-17-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 15, 04:48 MDT
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023
govDelivery Scheduled Maintenance: Sunday, May 21st, 2023 - 12 AM CST
Completed - The scheduled maintenance has been completed.
May 21, 01:57 MDT
Verifying - Verification is currently underway for the maintenance items.
May 21, 01:06 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:00 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, May 21st Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, May 21st (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.
May 5, 13:01 MDT
May 20, 2023
govMeetings and govAccess Product Release - May 19th, 2023
Completed - The scheduled maintenance has been completed.
May 20, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 17, 11:50 MDT
May 19, 2023
Granicus Issue Notification: Legistar (Canada only)
Resolved - Granicus Engineering teams have identified and resolved the issue impacting intermittent access to Legistar Canada. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: Legistar Canada

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 19, 10:27 MDT
Monitoring - Granicus Engineering teams have identified and resolved the issue impacting access to Legistar Canada. Our teams will continue to monitor until we have the verified the issue is fully resolved.

Product: Legistar Canada

Thank you,
Granicus Customer Support
May 19, 05:36 MDT
Identified - Granicus Engineering teams have identified an issue with Legistar Canada database server. A fix is currently being implemented and access will be available shortly.

Product: Legistar Canada

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 19, 05:24 MDT
Thursday, May 18th, 2023: Monthly govAccess Vision Software Release
Completed - The scheduled maintenance has been completed.
May 19, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:01 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, May 18th, 2023, beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, May 25th, 2023.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
May 17, 07:49 MDT
May 18, 2023
May 17, 2023
Granicus Issue Notification: govMeetings Archived Video Playback
Resolved - Granicus Engineering teams have identified and resolved the issue impacting archived video playback. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - Archive Video

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 17, 15:11 MDT
Monitoring - Granicus Engineers have identified the issue and a fix has been implemented. We are currently monitoring all systems to ensure stability. Our teams will provide updates on this issue until it is fully resolved.
Product: govMeetings - Archive Video

Thank you,
Granicus Customer Support
May 17, 12:33 MDT
Investigating - Granicus Engineering teams are currently investigating an issue with archived video playback. A subset of customers are seeing a network error when trying to view archived videos. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - Archive Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 17, 09:20 MDT
May 16, 2023

No incidents reported.

May 15, 2023
Granicus Issue Notification: EngagementHQ Intermittent Issues - Canada
Resolved - Granicus Engineering teams have identified and resolved the issue impacting intermittent access to EngagementHQ Canada. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: EngagementHQ Platform Canada

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 15, 15:31 MDT
Monitoring - Granicus Engineering teams have resolved the intermittent issues with EngagementHQ Canada Platform. Our teams will continue to monitor until we have the issue fully resolved.

Product: EngagementHQ Platform Canada

Thank you,
Granicus Customer Support
May 15, 10:04 MDT
Identified - Granicus Engineering teams have identified an issue with EngagementHQ Canada Platform and are currently taking corrective action to resolve the issue with intermittent access. Our teams will provide updates on this issue until we have the issue fully resolved.

Product: EngagementHQ Platform Canada

Thank you,
Granicus Customer Support
May 15, 09:44 MDT
Investigating - Granicus Engineering teams are currently investigating an intermittent issue with access to EngagementHQ Platform (Canada). Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: EngagementHQ Platform Canada

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 15, 09:03 MDT
govService Release 523 - 9 May 2023 (US)
Completed - Release 523 has been successfully deployed to all US govService customers.

You can review the product release notes at https://support.granicus.com/s/article/govService-Release-523-May-3-2023.
May 15, 08:09 MDT
Scheduled - Release 523 will apply essential updates to the govService platform for our US customers on Tuesday, 9 May 2023.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
May 3, 04:31 MDT
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