Granicus Issue Notification: govMeetings - MediaManager Analytics Dashboard
Identified - The Reports tab in MediaManager contains reports about the performance of your Granicus content. Data for these reports is gathered by leveraging Google Analytics' data systems and capturing all of the relevant viewership activity.

As a result of changes made by Google and how their web analytics data is collected, the Analytics Dashboard is not currently displaying performance data collected after July, 2023. Granicus Engineers are working on this issue as priority with a tentative fix date of Q1 2024.

We apologize for any inconvenience caused by this issue.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Nov 15, 2023 - 09:07 MST
Granicus Response to Recent Decision by Twitter to Discontinue its Free API
Update - We are continuing to work on a fix for this issue.
Sep 26, 2023 - 10:28 MDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.

Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies

Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com

If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

Uptime over the past 90 days. View historical uptime.
govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
govMeetings and govAccess Product Release Dec 8, 2023 23:00 - Dec 9, 2023 03:00 MST
Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Dec 01, 2023 - 10:05 MST
Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023
Granicus Issue Notification: Legistar Insite Attachments
Resolved - Granicus Engineering teams have identified and resolved the issue impacting opening attachments on Legistar/Insite during live meetings. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings Legistar

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Dec 5, 15:32 MST
Monitoring - Granicus Engineering teams have implemented a fix for the issue of opening attachments on Legistar/Insite during live meetings. Our teams will continue to monitor the issue for stability.
Product: govMeetings Legistar
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Dec 5, 14:05 MST
Investigating - Granicus Engineering teams are currently investigating issues with opening attachments on Legistar/Insite during live meetings. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Legistar
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Dec 5, 13:39 MST
govService Release 538 - 12-05-2023 (US)
Completed - Release 538 has been deployed successfully to US govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Dec 5, 11:31 MST
Scheduled - Release 538 will apply essential updates to the govService platform for our US customers on Tuesday, December 5 2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-538-November-29-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 27, 12:03 MST
Dec 4, 2023

No incidents reported.

Dec 3, 2023
govDelivery Scheduled Maintenance: Sunday, Dec 3rd, 2023 - 12 AM CST
Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 MST
Scheduled - Beginning at 12 AM Central Time on Sunday, December 3rd Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications. All Applications will remain available, but some momentary slowness or disruptions may occur.

Planned System Maintenance Dates/Times:
• Sunday, December 3rd (12:00 AM - 2:00 AM CST)

Granicus Customer Support will provide updates during the maintenance period via our Status page.
Nov 27, 09:07 MST
Dec 2, 2023
Dec 1, 2023
govService Release 538 - 29-11-2023 (UK)
Completed - Release 538 was deployed successfully to UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Dec 1, 05:50 MST
Scheduled - Product Release Notification — 29-11-2023

Release 538 will apply essential updates to the govService platform for our UK customers this Wednesday, 29 November 2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-538-November-29-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 27, 12:01 MST
govService Release 537 - 11-28-2023 (US)
Completed - Release 537 was deployed successfully to US govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Dec 1, 05:49 MST
Scheduled - Release 537 will now apply essential updates to the govService platform for our US customers on November 28, 2023, instead of the previously stated date of November 21, 2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-537-November-15-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 17, 02:34 MST
Granicus Issue Notification: govService Firmstep Email Delivery Delays
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService Emails. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Email

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Dec 1, 05:44 MST
Monitoring - Granicus Engineering teams continue to monitor the issue with delayed emails in GovService Firmstep. Our teams will provide further updates until we have the issue fully resolved.

Product: govService Firmstep Email

Thank you,
Granicus Customer Support
Nov 30, 10:04 MST
Identified - Granicus Engineering teams have identified the issue with delayed emails in govService Firmstep. Our teams will provide further updates until we have the issue fully resolved.

Product: govService Firmstep Email

Thank you,
Granicus Customer Support
Nov 30, 08:56 MST
Investigating - Granicus Engineering teams are currently investigating an issue with delayed email sending in govService Firmstep. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Product: govService Firmstep Email

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 30, 08:35 MST
Nov 30, 2023
Nov 29, 2023

No incidents reported.

Nov 28, 2023
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:30 MST
Scheduled - On Tuesday, November 28th, at 10.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 21:14 MST
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 22:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 21:30 MST
Scheduled - On Tuesday, November 28th, at 09.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 20:57 MST
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 21:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:30 MST
Scheduled - On Tuesday, November 28th, at 08.30 pm MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 09:04 MST
Granicus Issue Notification: govAccess Vision Performance Issues
Resolved - Granicus Engineering teams have identified and resolved the issue impacting site availability for a subset of govAccess Vision clients. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govAccess Vision

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Nov 28, 15:51 MST
Investigating - Granicus Engineering teams are currently investigating an issue that is impacting site availability for a subset of govAccess Vision clients. We are working as quickly as possible to restore the affected sites, and further updates will be provided as soon as possible.

Product: govAccess Vision

Updates on this issue will continue to be provided on status.granicus.com; for other issues or questions, please contact us at Support.Granicus.com.
Nov 28, 11:15 MST
Host Compliance - Filtering Errors on New Host Compliance App (AI Customers only)
Resolved - This incident has been resolved.
Nov 28, 14:43 MST
Identified - An error in filtering has been identified on the New Host Compliance App for customers who have Address Identification ONLY. When changing between "And" and "Or" filters, an error may occur that makes the "Or" filter remain in place. Our Product and Engineering teams are working on resolving this issue.
Nov 17, 14:26 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 04:42 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:40 MST
Scheduled - On Tuesday, November 28th, at 03:40 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hours.
Nov 28, 03:39 MST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023
govMeetings Standard Monthly Maintenance: Friday, November 24th
Completed - The scheduled maintenance has been completed.
Nov 25, 03:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:01 MST
Scheduled - This is standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Nov 18, 22:57 MST
Nov 24, 2023
govService Release 537 - 22-11-2023 (UK)
Completed - Release 537 has been successfully deployed to all UK govService customers.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-537-November-15-2023
Nov 24, 09:30 MST
Scheduled - Product Release Notification — 22-11-2023

Release 537 will now apply essential updates to the govService platform for our UK customers on Wednesday, 22 November 2023, instead of the previously stated date of Wednesday, 15 November 2023.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-537-November-15-2023

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Nov 15, 07:30 MST
Nov 23, 2023

No incidents reported.

Nov 22, 2023
Granicus Issue Notification: EHQ Australia - Sites Flapping
Resolved - This incident has been resolved.
Nov 22, 19:37 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 18:08 MST
Investigating - Granicus Engineering teams are currently investigating intermittent performance issues for EHQ Australia customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: EHQ Australia

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Nov 22, 17:38 MST
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 05:45 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 03:45 MST
Scheduled - On Wednesday, November 22nd, at 03:45 am MDT, Granicus will be performing standard release for EngagementHQ. We do not anticipate any outages, however we expect intermittent downtime of 90 seconds to our platform. There is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Nov 22, 03:42 MST
govService UK - Essential Redshift Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 03:36 MST
Scheduled - As part of our ongoing work to future-proof the stability, scalability and security of govService, the Granicus engineering teams will be carrying out an essential Redshift maintenance tomorrow, Wednesday 22nd November, for 30 minutes. This maintenance is isolated to only Redshift and will not affect the main govService platform.

The maintenance will take place on Wednesday, 22nd November, from 3:30 AM GMT.

During the 30-minute maintenance window, Redshift will be in maintenance mode, where customers cannot run queries and data will be missing for this period. We will immediately follow the maintenance with data migration to ensure any missing Redshift data is updated. This maintenance and data migration will be run out of hours.

We apologise for the late notice and thank you for your assistance whilst we continue to provide platform improvements.

If you have any questions, please get in touch with us at support@granicus.com

Thank you,
Granicus Customer Support
Nov 21, 07:33 MST
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