All Systems Operational

About This Site

Current System Status for Granicus Services and Applications.

govDelivery - Communications ? Operational
GovDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
govRecords - Records Management ? Operational
ROAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, September 19, 2019 after 11 pm your local time. Sites hosted outside Vision will be updated on Thursday, September 26, 2019.

This update includes features from the May release. For more details please read the September 2019 release notes: https://support.granicus.com/s/article/Whats-New-in-govAccess-September-19-2019

Your site may be unavailable for 5-15 minutes during the update.
Posted on Sep 19, 08:41 MDT
govMeetings and govAccess Product Release Sep 20, 22:00 - Sep 21, 03:00 MDT
Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 18, 15:19 MDT
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Canadian Media Manager archive video files not uploading/downloading. Granicus quickly investigated and determined the issue was with an improper setting that was preventing connections to the Granicus Canadian Video Archive server. Granicus has corrected the setting and uploading/downloading has resumed as normal.
Product:Archive Video, Media Manager
Timeline:Resolved

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 16, 17:35 MDT
Resolved - Issue Summary & Impact:Our engineers were able to identify the issue within the govDelivery application which was causing delayed sending times for SMS bulletins. They have successfully restored that service to its standard operating level.

Product: govDelivery

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 16, 10:42 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently investigating an issue with delayed SMS bulletin sending from the govDelivery application. Our engineers are working to resolve the issue as quickly as possible.
Product: govDelivery

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 16, 09:02 MDT
Sep 15, 2019

No incidents reported.

Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

For our Canadian customers we will be starting the migration of applications to our new Canadian Datacenter.
Sep 11, 17:38 MDT
Resolved -

govDelivery services are confirmed available and functioning. Any questions regarding the previous disruption should be directed to support@granicus.com


Sep 14, 00:29 MDT
Monitoring -

govDelivery service has been restored. Our engineering team is currently monitoring the situation.


Sep 13, 23:22 MDT
Investigating -

Access to govDelivery products is currently unavailable. We are currently investigating the issue and will provide updates as soon as they are available.


Sep 13, 23:03 MDT
Sep 13, 2019
Completed - The scheduled maintenance has been completed.
Sep 13, 14:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 12:00 MDT
Scheduled - On Friday, September 13th Granicus technical teams will be performing network maintenance in our govDelivery stage environment.  We do not anticipate services being unavailable for any significant period of time but may experience brief (under 10 minute) disruptions during the maintenance window outlined below. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

Network Maintenance Date/Time:
• Friday, September 13th from 2:00pm – 4:00pm ET (7:00pm – 900pm in the UK)

Potentially Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

We apologize for any inconvenience caused by this maintenance and thank you for your patience.  Please don't hesitate to contact us if you have any questions, or would like more information.

Customer Support:

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US)  0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Sep 10, 10:04 MDT
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus engineers have corrected the issue causing intermittent disruptions for InSite pages. All pages should be loading as expected at this time.
Product: InSite

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 10, 11:16 MDT
Monitoring - Issue Summary & Impact:Service has been restored to InSite pages. Our engineers are continuing to monitor the situation to ensure the issue is resolved.
Product: InSite

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 10, 10:02 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently investigating an issue loading public InSite pages (with users encountering an error message of "The service is unavailable"). Our engineers are working to resolve the issue as quickly as possible.
Product: InSite

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 10, 09:30 MDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus engineers have corrected the issue causing intermittent disruptions for InSite pages. All pages should be loading as expected at this time.
Product: InSite

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 5, 10:39 MDT
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Many InSite pages are loading successfully however we are still encountering intermittent disruptions/errors at this time. Our engineers are continuing to investigate the issue.
Product: InSite

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 5, 09:55 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently investigating an issue loading public InSite pages (with users encountering an error message of "The service is unavailable"). Our engineers are working to resolve the issue as quickly as possible.
Product: InSite

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 5, 08:05 MDT