Granicus System Status

Granicus Issue Notification: Host Compliance Connection Issues

Update - Granicus Engineering teams are currently optimizing the Host Compliance application as a result of the recent connection issues. Whilst our teams are working through this, customers may experience temporary degradation whilst connecting to the Host Compliance application.
Additionally, we have paused some background jobs which are our site crawlers. This may result in some temporary delays presenting that data.
We apologize for the inconvenience and we thank you for your patience whilst our teams work through this. We will continue to provide updates on this until we have the issue fully resolved.

Product: govService Host Compliance

Thank you,
Granicus Customer Support
Sep 18, 2024 - 11:35 MDT

Monitoring - Granicus Engineering teams have resolved the issue affecting some customers whilst connecting to the Host Compliance application. Our teams will continue to monitor the situation.
Product: govService Host Compliance

Thank you,
Granicus Customer Support
Sep 18, 2024 - 05:37 MDT

Investigating - Granicus Engineering teams have noticed an issue that is affecting some customers when they access certain sections of the application. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService Host Compliance

Thank you,
Granicus Customer Support
Sep 18, 2024 - 04:49 MDT

Investigating - Granicus Engineering teams are currently investigating an issue affecting some customers connecting to the Host Compliance application. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService - Host Compliance

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 17, 2024 - 12:12 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

ClearCast Operational

OneMeeting PrimeGov Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

SpeakUp Operational

eComment Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Degraded Performance

govService U.K. Operational

govService U.S. Operational

Host Compliance Degraded Performance

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

EHQ Australia Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Canada Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ UK Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ US Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

EHQ Europe Operational

API Operational

Bluehaven Operational

Reporting Operational

Participant Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

govMeetings and govAccess Product Release Sep 20, 2024 22:00 - Sep 21, 2024 04:00 MDT

Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 13, 2024 - 06:50 MDT

EngagementHQ ANZ Scheduled Maintenance Sep 26, 2024 04:30-06:30 MDT

On Thursday, Sept 26th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Posted on Sep 11, 2024 - 09:46 MDT

EngagementHQ UK & EU Scheduled Maintenance Sep 26, 2024 22:00 - Sep 27, 2024 00:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2024 - 10:03 MDT

Scheduled - On Thursday, Sept 26th 2024, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 11, 2024 - 09:51 MDT

govMeetings Swagit Product Release Sep 26, 2024 22:00 - Sep 27, 2024 04:00 MDT

Granicus will be undergoing product maintenance for Swagit application. Granicus systems may be inaccessible while we perform cloud web migration.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 19, 2024 - 15:28 MDT

EngagementHQ CA Scheduled Maintenance Sep 26, 2024 23:00 - Sep 27, 2024 01:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2024 - 10:10 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2024 - 10:07 MDT

Scheduled - On Thursday, Sept 26th 2024, at 11pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 11, 2024 - 10:07 MDT

EngagementHQ US Scheduled Maintenance Sep 27, 2024 01:30-03:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2024 - 10:23 MDT

Scheduled - On Friday, Sept 27th 2024, at 1:30am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Sep 11, 2024 - 10:23 MDT

govDelivery STAGE Environment scheduled maintenance: Saturday, September 28th, 2024 - 12:00 AM CDT Sep 28, 2024 00:00-00:30 MDT

Beginning at 12 AM Central Time on Saturday, September 28th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications.
Posted on Sep 19, 2024 - 10:42 MDT

Past Incidents

Sep 20, 2024

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 01:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 07:04 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 07:03 MDT

Scheduled - On Wednesday, Sept 18th 2024, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2.5 hours.
Sep 17, 07:03 MDT

Sep 19, 2024

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 07:07 MDT

Scheduled - On Thursday, Sept 19th 2024, at 2.30am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2.5 hours.
Sep 17, 07:07 MDT

govAccess Vision Monthly Software Release: Wednesday, September 18, 2024

Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 MDT

Scheduled - This is a reminder that the regularly scheduled monthly software update for govAccess Vision will be applied Wednesday evening, September 18, 2024 beginning at 9 PM Pacific. The update package for sites hosted outside of the govAccess Vision environment will be available by Wednesday, September 25, 2024.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Sep 17, 09:04 MDT

Sep 18, 2024

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 06:58 MDT

Scheduled - On Wednesday Sept 18th 2024, at 8:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2.5 hours.
Sep 17, 06:58 MDT

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:30 MDT

Scheduled - On Wednesday, Sept 18th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2.5 hours.
Sep 17, 06:55 MDT

Sep 17, 2024

Host Compliance Scheduled Maintenance - 16th September 2024

Completed - The scheduled maintenance has been completed.
Sep 17, 05:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:30 MDT

Update - Reminder: Upcoming Downtime - Sept 16th 2024, for 10 hours starting at 7:30 PM MDT

Granicus will be conducting an upgrade of Host Compliance's Production Environment, the system will be unavailable to the customers and the public throughout the entire downtime window.
Sep 12, 10:28 MDT

Scheduled - Granicus will be conducting an upgrade of Host Compliance's Production Environment, the system will be unavailable to the customers and the public throughout the entire downtime window.

Kindly review this email thoroughly, paying special attention to the instructions outlined in the “Action Item” section. Should you have any questions or concerns, feel free to reach out to our support by clicking on https://support.granicus.com/s/contactsupport. Once on the page, click on the Icon at the bottom right of the page to chat with us.

WHAT is changing:
The Host Compliance Production Environment is being upgraded which will mean the Host Compliance System will be unavailable for the duration of the downtime window.

WHY is this happening:
Regular software updates are essential to uphold compliance and security standards.

WHO is this change impacting:
All Granicus Host Compliance Customers using the production Environment.
The system will be unavailable to customers and the public throughout the downtime window. This means that agency staff will not be able to respond to customer inquiries or perform working in the system during the upgrade. This also means that complaints, tax payments, registrations and renewals will not be possible for the public.

WHEN is the change occurring:
Date 16th September
To minimize any inconvenience for our customers and the public, we’ve scheduled the upgrade for Sept 16th, 2024, for 10 hours starting at 7:30 PM MDT, outside of most of our customers regular business hours. To minimize the impact to normal operations we have deliberately avoided critical periods like public holidays and monthly tax collection deadlines
Time 7:30 PM MDT
Downtime Window – 10 Hours

Action Items:
Granicus Customers should provide advance written notice to their community of upcoming system maintenance, and unavailability of the system during this time.

• Communicate the public a manual process for raising hotline complaints during the time that the system is unavailable.
• Request that tax payments, registrations and/ renewals be submitted prior to or after, the downtime window. Please note that late tax payments/ registrations and renewals may incur penalties / extra fees if not completed by the respective payment deadlines(s).
• Notify property managers that information on their properties will be unavailable during this time
Sep 4, 09:04 MDT

govService - Firmstep - Integration failures (LIM related)

Resolved - This incident has now been resolved.

Customers will see a slight delay in emails being processed. However, this backlog will clear in the coming hours.

We apologise for any inconvenience this has caused.
Sep 17, 02:36 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 02:21 MDT

Investigating - We are currently investigating an issue related to Integrations failing on the Platform.

Further updates shall be provided in due course.
Sep 17, 02:06 MDT

govService Release 553 - 17th September 2024 (US)

Completed - Release 553 has been deployed successfully to all govService customers.

You can review the release notes at https://support.granicus.com/s/article/govService-Release-553-August-15-2024

Thank you,
Granicus Customer Support
Sep 17, 01:26 MDT

Update - Release 553 has been deployed successfully to all govService customers and we are now monitoring it closely. We request all customers to raise any issues they are experiencing or questions they have through support.granicus.com

You can review the release notes at https://support.granicus.com/s/article/govService-Release-553-August-15-2024

Thank you,
Granicus Customer Support
Sep 17, 00:21 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:30 MDT

Scheduled - Release 553 will apply essential updates to the govService platform for all US customers on Tuesday, 17th September 2024.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at [add direct url link- https://support.granicus.com/s/article/govService-Release-553-August-15-2024

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 16, 05:30 MDT

Sep 16, 2024

govMeetings - MediaVault is down

Resolved - This incident has been resolved.
Sep 16, 16:38 MDT

Monitoring - We have identified the cause of the issue, applied changes to our production environment and our monitoring progress.
Sep 16, 13:25 MDT

Update - We are continuing to investigate this issue.
Sep 16, 11:55 MDT

Update - We are continuing to investigate this issue.
Sep 16, 10:52 MDT

Investigating - Customers may be experiencing issues uploading / accessing videos. Recording meetings is not impacted.
Sep 16, 09:25 MDT

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

govMeetings Swagit Product Release

Completed - The scheduled maintenance has been completed.
Sep 13, 16:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:00 MDT

Scheduled - Granicus will be undergoing product maintenance for Swagit application. Granicus systems may be inaccessible while we perform cloud web migration.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 6, 13:28 MDT

govService - Firmstep - Escalation Integrations

Resolved - This incident has been resolved.
Sep 13, 08:45 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 05:34 MDT

Identified - We have identified the cause and are currently applying a fix.

A further update shall be posted in due course.
Sep 13, 04:20 MDT

Update - We are continuing to investigate this issue.
Sep 13, 04:10 MDT

Investigating - We are currently aware of and investigating an issue where Escalation Integrations are failing for some customers with an error "NoStageError".

Updates will continue to be posted in due course.
Sep 13, 02:49 MDT

Sep 12, 2024

govService Scheduled Maintenance – Realtime Reporting: 10th September 2024 (US)

Completed - Scheduled Maintenance for Realtime Reporting has been successfully completed for all govService customers.

Additional information on the maintenance is available in the latest Support Article:
https://support.granicus.com/customersupport/s/article/Special-Note-Product-Update-UK-Realtime-Reporting-August-1-5

Thank you,
Granicus Customer Support
Sep 12, 08:21 MDT

Scheduled - Granicus engineering teams will perform scheduled maintenance on Realtime Reporting's submissions repeatable, submissions_extended, and submissions_extended_repeatable this evening.

Realtime Reporting will remain operational during this maintenance period. However, there may be irregularities in data displayed until this maintenance and migration are completed. All differences in displayed data will be resolved by Friday, 13th September 2024.

There are no further actions for customers to take for this maintenance, and we thank you for your assistance as we continue to provide platform improvements.

Additional information on the maintenance is available in the latest Support Article:
https://support.granicus.com/customersupport/s/article/Special-Note-Product-Update-UK-Realtime-Reporting-August-1-5

If you have any questions, please get in touch with us at support@granicus.com

Thank you
Granicus Customer Support
Sep 10, 08:12 MDT

govService Release 553 - 12th September, 2024 (UK)

Completed - Release 553 has been deployed successfully to all govService customers.

You can review the release notes at [add direct url link- https://support.granicus.com/s/article/govService-Release-553-August-15-2024

Thank you,
Granicus Customer Support
Sep 12, 08:09 MDT

Scheduled - Release 553 has been rescheduled for next week. This will apply essential updates to the govService platform for all customers in the UK and Ireland on Thursday, 12th September, 2024.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-553-August-15-2024

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 2, 05:02 MDT

Sep 11, 2024

No incidents reported.

Sep 10, 2024

Granicus Host Compliance - Scheduled Maintenance - 10th September 2024

Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 MDT

Scheduled - Granicus will be conducting an infrastructure update of the Host Compliance Production Environment on 10th September 2024 starting at 12:00 Midnight MDT.

We do not anticipate any outages during the maintenance window, however there may be some intermittent login delays.

To minimize any inconvenience for our customers, the maintenance has been scheduled outside of normal business hours. The maintenance window is expected to last for up to 4 hours.
Aug 29, 11:57 MDT

Sep 9, 2024

Granicus Issue Notification: GovDelivery Subscriber Uploads

Resolved - This incident has been resolved.
Sep 9, 11:22 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 10:51 MDT

Identified - We have identified an issue causing a disruption in uploading govDelivery subscribers. Our engineers are working to resolve this issue as quickly as possible.

Product: govDelivery, Communications Cloud

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 9, 10:18 MDT

Granicus Issue Notification - EngagementHQ Canada sites not loading

Resolved - This incident has been resolved.
Sep 9, 07:03 MDT

Update - We are continuing to monitor for any further issues.
Sep 6, 10:07 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 10:02 MDT

Update - We are continuing to investigate this issue.
Sep 6, 08:23 MDT

Update - We are continuing to investigate this issue.
Sep 6, 04:02 MDT

Investigating - Our EngagementHQ sites on the Canada platform are not loading. We are investigating this issue and will provide an update as soon as we have more information.
Sep 6, 03:56 MDT

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 02:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 08:26 MDT

Scheduled - On Monday, Sept 9th 2024, at 12:30am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 4, 08:26 MDT

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 08:23 MDT

Scheduled - On Sunday, Sept 8th 2024, at 10:30pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 4, 08:23 MDT

Sep 8, 2024

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 22:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 08:21 MDT

Scheduled - On Sunday, Sept 8th 2024, at 8:30pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Sep 4, 08:21 MDT

Granicus Issue Notification: GovMeetings Legistar

Resolved - This incident has been resolved.
Sep 8, 15:29 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 13:24 MDT

Investigating - We are currently investigating a Legistar issue causing an inability to publish agenda packets for some customers. Our engineers are working to resolve this issue as quickly as possible.

Product: GovMeetings, Legistar

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 6, 11:41 MDT

Sep 7, 2024

No incidents reported.

Sep 6, 2024

govMeetings Product Release

Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 29, 16:37 MDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 29, 16:36 MDT

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Aug 29, 16:31 MDT

govMeetings Swagit Product Release

Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:01 MDT