Monitoring - Granicus Engineering teams have resolved the issue with Realtime Reporting unavailability with our external service provider. Customers may face a temporary delay in accessing real-time data while the cluster syncs up with the platform. Our teams will continue to provide further updates until we have the issue fully completed.

Product: govService Realtime Reporting

Thank you,
Granicus Customer Support

Jul 6, 11:16 MDT
Update - Granicus Engineering teams continue to investigate the issue with Realtime Reporting (Redshift) unavailability with our external service provider. Our teams will continue to provide further updates until we have the issue fully resolved.

Product: govService Redshift

Thank you,
Granicus Customer Support

Jul 6, 07:09 MDT
Identified - We are continuing to work on a fix for this issue. Our teams will provide updates on this issue until we have the issue fully resolved.
Jul 6, 05:11 MDT
Investigating - Granicus Engineering teams have identified an issue with reporting data temporarily being unavailable. We are currently speaking to our external service provider to resolve this as quickly as possible.

Our teams will provide further updates on this issue until we have the issue fully resolved. The reporting platform will be unavailable for a short time period.

Jul 6, 04:01 MDT
Monitoring - Granicus Engineering teams have now implemented a fix for the issue with our platform monitoring that caused inaccurate counts of Short Term Rentals on your dashboard. While the core issue has been resolved, it may take several days for the correct numbers show up on your dashboard.

We apologize for any inconvenience this service issue may have caused, and thank you for your your patience as we monitor the results of our fix.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,

Granicus Customer Support

Jul 1, 12:09 MDT
Investigating - Granicus Engineering teams are currently investigating issues with our platform monitoring resulting in inaccurate counts of Short Term Rentals on the dashboard. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: Host Compliance

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 30, 15:03 MDT
In progress - Caseviewer summaries are processing slower than usual due to a background update.

Summaries missing from today's submissions will be available by the end of the day.

We apologize for any inconvenience caused.

Mar 15, 07:39 MDT
Scheduled - govService Firmstep - Caseviewer

Some sites have been experiencing a mismatch with Caseviewer data.

The root cause is resolved in Release 495 which is scheduled for deployment to Live on March 1st.

A script to reconcile Caseviewer data will be run each night at 02:00 MST from Wednesday February 23rd until Tuesday March 1st.

Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.

We do not anticipate any downtime whilst the data scripts are being run.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

In progress - Caseviewer summaries are processing slower than usual due to a background update.

Summaries missing from today's submissions will be available by the end of the day.

We apologise for any inconvenience caused.

Mar 15, 07:38 MDT
Scheduled - govService Firmstep - Caseviewer

Some sites have been experiencing a mismatch with Caseviewer / Dashboard data.

The root cause is resolved in Release 495 which is scheduled for deployment to Live on Wednesday 23rd February at 21:00 GMT.

A script to reconcile Caseviewer data will be run each night at 00:00 GMT from Tuesday 22nd February until Thursday 24th February.

Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.

We do not anticipate any downtime whilst the data scripts are being run.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
90 days ago
100.0 % uptime
Today
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Interactive Text (Textizen) Operational
90 days ago
100.0 % uptime
Today
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
100.0 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
100.0 % uptime
Today
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Degraded Performance
govService U.K. Degraded Performance
govService U.S. Operational
Host Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
A recent feature update making a new datapoint available in Realtime reporting required a data migration (moving data from one database table to another) to be run. The migration caused a spike in system resource usage impacting the production platform. Once identified as the cause, the change was immediately halted and production access restored.

This left the data partially migrated and therefore the migration will need to be resumed and allowed to complete the transfer of data. Our teams are developing a strategy that will allow them to reimplement the change without platform impact. Until the move is completed you may notice some reports returning unexpected values for submission data.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Posted on May 19, 10:03 MDT
Past Incidents
Jul 6, 2022

Unresolved incident: Granicus Issue Notification: govService Firmstep - Reporting Unavailability.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Resolved - Granicus Engineering teams have identified and resolved the issue impacting InSite accessibility. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - InSite

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jul 1, 14:03 MDT
Monitoring - Granicus Engineering teams have implemented a fix and continue to monitor intermittent Insite accessibility. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings - Insite

Thank you,
Granicus Customer Support

Jun 21, 11:37 MDT
Investigating - Granicus Engineering teams have identified and resolved the issue impacting intermittent Insite accessibility. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - Insite

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 21, 11:11 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService delayed case update in Redshift. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Redshift

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jul 1, 08:20 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 09:42 MDT
Update - We are continuing to work on a fix for this issue. Our teams will provide updates on this issue until we have the issue fully resolved.
Jun 30, 06:59 MDT
Update - We are continuing to work on a fix for this issue. Our teams will provide updates on this issue until we have the issue fully resolved.
Jun 30, 06:11 MDT
Update - We are continuing to work on a fix for this issue.
Jun 30, 05:28 MDT
Identified - Granicus Engineering teams have identified an issue with delayed updating of cases within Redshift . Our teams will provide further updates on this issue until we have the issue fully resolved. The reporting platform will be unavailable for a short time period.
Jun 30, 05:27 MDT
Jun 30, 2022
Resolved - Granicus Engineering teams have identified and resolved the issue that was preventing users from publishing agendas to InSite. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: Legistar (InSite)

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 30, 17:50 MDT
Investigating - Granicus Engineering teams are currently investigating issues with downloading and publishing agendas on InSite. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - Legistar (InSite)

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jun 30, 15:15 MDT
Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:01 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

Jun 23, 12:07 MDT
Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 MDT
Scheduled - govAccess/Vision CMS is undergoing network maintenance by our vendor on Thursday, June 23rd beginning at 11 PM Pacific. Although we take steps to keep the system online and available during the maintenance, you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

Jun 22, 11:25 MDT
Jun 23, 2022
Resolved - This incident has been resolved.
Jun 23, 06:45 MDT
Identified - We are currently investigating an issue with delayed SMS bulletin sending from the govDelivery application. Our engineers are working to resolve the issue as quickly as possible.
Jun 21, 05:51 MDT
Jun 22, 2022
Completed - Release 502 has been deployed successfully to all US sites.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-502-June-15-2022

Jun 22, 02:26 MDT
Scheduled - Product Release Notification

Release 502 will apply essential updates to the govService platform for our US customers on Wednesday, 21st June 2022.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-502-June-15-2022

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Jun 14, 08:01 MDT