Update - We are continuing to work on a fix for this issue.
Mar 16, 2023 - 13:28 MDT
Mar 16, 2023 - 13:28 MDT
Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 13:39 MST
Feb 08, 2023 - 13:39 MST
Identified - Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.
Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies
Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com
If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST
Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies
Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com
If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.
Feb 08, 2023 - 12:42 MST
Monitoring - The broader release of Microsoft's hotfix is complete. The fix can be found in the following update channels of Microsoft 365:
Beta Channel Version 2303, Build 16224.20000
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Monthly Enterprise Channel Version 2301 (Build 16026.20238)
Monthly Enterprise Channel Version 2212 (Build 15928.20298)
All builds and versions of the Semi-Annual Enterprise Channel
If you continue to experience compatibility issues with Legistar's Word integration after updating to the latest version of Word, please contact Customer Support at https://support.granicus.com.
Thank you,
Granicus Customer Support
Mar 14, 2023 - 16:53 MDT
Beta Channel Version 2303, Build 16224.20000
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Monthly Enterprise Channel Version 2301 (Build 16026.20238)
Monthly Enterprise Channel Version 2212 (Build 15928.20298)
All builds and versions of the Semi-Annual Enterprise Channel
If you continue to experience compatibility issues with Legistar's Word integration after updating to the latest version of Word, please contact Customer Support at https://support.granicus.com.
Thank you,
Granicus Customer Support
Mar 14, 2023 - 16:53 MDT
Update - The Granicus engineering team has completed testing a hotfix from Microsoft that resolves the compatibility issues Legistar has been experiencing with Word versions 2210 and above. The hotfix is now available in Word versions in the following Microsoft 365 update channels:
Beta Channel Version 2303, build 16224.20000.
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Microsoft has communicated that they expect to release the fix to all other update channels by the end of March. We will make another status update when this broader release occurs.
If you are not currently using one of the channels above and would like to access the hotfix before the broader release, Microsoft provides this guide for switching update channels: https://learn.microsoft.com/en-us/deployoffice/updates/change-update-channels.
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
Mar 09, 2023 - 10:25 MST
Beta Channel Version 2303, build 16224.20000.
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Microsoft has communicated that they expect to release the fix to all other update channels by the end of March. We will make another status update when this broader release occurs.
If you are not currently using one of the channels above and would like to access the hotfix before the broader release, Microsoft provides this guide for switching update channels: https://learn.microsoft.com/en-us/deployoffice/updates/change-update-channels.
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
Mar 09, 2023 - 10:25 MST
Update - The Granicus engineering team is testing a hotfix from Microsoft that addresses the compatibility issues Legistar has been experiencing with Word versions 2210 and above. Once the hotfix is validated, Microsoft will move forward with releasing the fix more broadly. We will provide more details on the timeline and instructions for updating once Microsoft finalizes that information. Microsoft has committed to expediting the roll-out of this fix and the Granicus team is working to test the hotfix as quickly as possible.
Thank you,
Granicus Customer Support
Mar 03, 2023 - 12:04 MST
Thank you,
Granicus Customer Support
Mar 03, 2023 - 12:04 MST
Update - Legistar continues to experience compatibility issues with Word versions 2210 and above. After reviewing our hotfix request, Microsoft has committed to resolving the issue. Granicus engineering teams will continue to work closely with Microsoft throughout this process and another update will be available the week of February 27th.
Thank you,
Granicus Customer Support
Feb 16, 2023 - 16:49 MST
Thank you,
Granicus Customer Support
Feb 16, 2023 - 16:49 MST
Identified - Legistar is currently experiencing compatibility issues with the latest versions of Word from Microsoft 365, this includes Word versions 2210 and later. Microsoft was able to identify the root cause of this issue and we have worked with them to submit a "hotfix" request, which is now under review.
As a temporary workaround, we recommend rolling back to a previous version of Word, version 2209 or below. Microsoft has confirmed that the code causing this issue was introduced in version 2210 and persists in newer versions. We have the following support page with information about rolling back and troubleshooting the issue:
Compatibility Issue with Legistar's Word Integration
We apologize for this issue and understand that rolling back is not a tenable solution for the long-term. Granicus is continuing to work with Microsoft and doing everything we can to implement potential fixes on our end.
Updates on this issue will continue to be provided on https://status.granicus.com, for other issues or questions, please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
Feb 13, 2023 - 14:11 MST
As a temporary workaround, we recommend rolling back to a previous version of Word, version 2209 or below. Microsoft has confirmed that the code causing this issue was introduced in version 2210 and persists in newer versions. We have the following support page with information about rolling back and troubleshooting the issue:
Compatibility Issue with Legistar's Word Integration
We apologize for this issue and understand that rolling back is not a tenable solution for the long-term. Granicus is continuing to work with Microsoft and doing everything we can to implement potential fixes on our end.
Updates on this issue will continue to be provided on https://status.granicus.com, for other issues or questions, please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
Feb 13, 2023 - 14:11 MST
About This Site
Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes
govDelivery - Communications
?
Operational
govDelivery Communications Cloud
Operational
Targeted Messaging Service (TMS)
Operational
Interactive Text (Textizen)
Operational
govMeetings - Live Video, Legislative and Agenda
?
Operational
MediaManager
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Live Video
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Archive Video
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Legistar
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Peak
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InSite
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Boards & Commissions
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iLegislate
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IQM2
Operational
Novus Agenda/Video
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ClearCast
?
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govAccess - Website and Content
?
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govAccess Vision CMS
?
Operational
govAccess Civica CMS
?
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SpeakUp
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eComment
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govRecords - Records Management
?
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ROAM
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govService
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govService U.K.
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govService U.S.
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Host Compliance
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EHQ Australia
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Reporting
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Participant
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Participant
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EHQ Europe
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API
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Bluehaven
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Reporting
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Participant
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
govService Release 520 - 28-03-2023 (US)
Mar 28, 2023 04:00-05:00 MDT
Release 520 will apply essential updates to the govService platform for our US customers on Tuesday, 28th March, 2023.
You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-520-March-22-2023
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Mar 20, 2023 - 06:27 MDT
You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-520-March-22-2023
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Mar 20, 2023 - 06:27 MDT