Monitoring - Issue Summary & Impact: Granicus Media Manager Live Video service has been restored, we are currently actively monitoring this service.
Oct 10, 14:59 MDT
Update - Issue Summary & Impact: Granicus Media Manager Live Video service has been restored, we are currently actively monitoring this service.
Oct 10, 14:58 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Live Video Streams are currently down for Media Manager/Granicus streaming customers in the Pacific (PST) and Mountain (MST) time zone. We are currently working with our private cloud provider to restore service as soon as possible.
Oct 10, 14:46 MDT

About This Site

Current System Status for Granicus Services and Applications.

govDelivery - Communications ? Operational
GovDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
govRecords - Records Management ? Operational
ROAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday, October 20th Granicus technical teams will be performing system maintenance and upgrades which will require system downtime in our Production environment. During the maintenance period, the applications and services listed below will be unavailable.

Planned System Maintenance Date/Time:
Sunday, October 20th from 1:01 am – 5:00 am ET (6:01am – 10:00am in the UK)


Impacted Applications and Services:
• Communications Cloud via admin.govdelivery.com
• Subscriber services allowing the public to sign up for your messages via public.govdelivery.com
• Link tracking URLs, such as those starting with links.govdelivery.com
• Web Services/APIs for the Communications Cloud via api.govdelivery.com
• Targeted Messaging Service (TMS) used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com
• Emergency Notification System (ENS)

Additional information regarding this maintenance can be found at:
https://lnks.gd/2/_WDBDq

Granicus Customer Support will provide real-time updates during the maintenance period via our System Status webpage.

Please don't hesitate to contact us if you have any questions, or would like more information.

Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.govdelivery.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Posted on Oct 9, 08:40 MDT
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 9, 2019
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Carrier Specific Issues Related to Two Factor Authentication Codes
Product: govDelivery
Timeline: On Tuesday, October 1st we became aware of an issue with delivery of Two Factor Authentication codes to Administrators for the govDelivery application. Upon investigation of the delivery failures, we discovered that a major carrier and its subsidiaries had begun filtering those messages from being delivered.

This filtering did not affect the delivery of any bulletins from the govDelivery application.

Today our technical teams implemented a change in how those Two Factor Authentication messages are delivered, and have been testing and monitoring the results. We consider the issue to be resolved.

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 9, 16:53 MDT
Investigating -

We have received reports of govDelivery administrators not receiving Two Factor Authentication codes via SMS. Our technical teams have verified that all features of our application are working as designed, and all indications are that this is a carrier specific issue. We are attempting to contact the carrier in question to pursue a more immediate resolution to this issue. We will follow up with additional updates as we receive them.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support


Oct 1, 12:01 MDT
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Degradation of Stream Quality
Product: Media Manager; Streaming Video
Timeline: On Sept. 26, 2019 Granicus teams became aware of an issue impacting the quality of live video streams for some of our govMeetings customers. During our investigation we identified that recent patching to our infrastructure was responsible for the streaming issues some clients were reporting.

With the root cause identified our engineers were able to update the infrastructure responsible for the degraded stream quality. We have been monitoring stream quality from the affected servers since those updates were applied and are confident that the issue has been resolved.

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 9, 12:01 MDT
Monitoring - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Our engineers have identified that a recent update to our hosting environment was affecting the quality of video streams for certain segments of our distribution network. They have reverted the portion of the update which caused this degradation in stream quality and are now monitoring traffic to ensure that availability has been restored. We will provide additional updates on the validation of this change throughout the day.

Thank you for your patience as we work to ensure this matter is resolved.

Product: Media Manager, Streaming Video

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 27, 09:35 MDT
Identified - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Our engineers have identified a potential resolution to the stream buffering issue which some clients are experiencing. They are running additional tests to validate this solution. In the meantime, we are continuing to migrate affected client sites in order to mitigate any degradation of stream quality or availability.

Thank you again for your continued patience with this matter. We will provide additional updates as they develop.

Product: Media Manager, Streaming Video

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 26, 15:06 MDT
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: Our technical teams have resumed their investigation of this issue and are in the process of developing a longer term plan to mitigate this behavior for any affected clients. We will continue to provide additional updates as that work progresses.

Product: Media Manager, Video Streaming

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 26, 09:20 MDT
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: In an effort to reduce the impact this issue is having on video streams, our engineering teams are migrating clients to a group of stream servers which have not exhibited this behavior. Some clients may continue to see some intermittent performance degradation, but we believe this will help improve overall stream quality.
Our technical teams are continuing to investigate the issue and we will provide additional updates as that work progresses. At this time we do not anticipate any additional updates this evening.

Product: Media Manager, Video Streaming

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 25, 15:54 MDT
Update - Updated Notice of Disruption in Service for Granicus.

Issue Summary & Impact Update: At this this time we have not identified any issues within the Granicus platform but our engineers are continuing to investigate this issue as our top priority. We have identified reports of connectivity issues for several major ISPs which may be contributing to disruptions in video streaming. We are reviewing all available options to mitigate potential ISP/connectivity issues, while also continuing the investigation into any potential causes within our own infrastructure. Currently we do not have an ETA for when we expect this issue to be circumvented but we will continue to provide updates as we have additional information.

We apologize for the inconvenience that this issue has caused, and thank you for your continued patience.
Product: Media Manager, Streaming Video

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 25, 15:01 MDT
Investigating - Investigating
Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Our technical teams are actively investigating reports of degraded performance for streaming video quality within the Media Manager platform.
Product: Media Manager, Video Streaming

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Sep 25, 09:00 MDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus engineers were able to identify and resolve the issue experienced with archive video playback for Media Manager. Archived videos should be working as expected.
Product: Media Manager, Archive Video

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 7, 08:49 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing an issue with archive video playback in Media Manager. Our engineers are working to address the issue as quickly as possible.
Product: Media Manager, Archive Video

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 7, 08:24 MDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019
Completed - The scheduled maintenance has been completed.
Oct 5, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 MDT
Scheduled - This maintenance applies only to Canadian Granicus Clients.

Granicus will be undergoing product maintenance on multiple govMeetings applications for Canadian clients on Friday, October 4th 2019 between the hours of 9PM and 2AM Pacific. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/govMeetings-October-4-2019-Product-Release-for-Canadian-Clients.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 27, 16:26 MDT
Oct 3, 2019

No incidents reported.

Oct 2, 2019
Resolved - This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Granicus engineers were able to identify and resolve the issue experienced with the application integrations for Media Manager. All applications should be working as expected.
b>Product: Media Manager, Peak, Boards & Commission, SpeakUp

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 2, 13:14 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: We are currently experiencing an issue with app integrations within the Media Manager platform. At this time we do not have an estimated time to resolution, but our technical teams are investigating this as their highest priority.

We understand the impact this issue is having on users who rely on these applications for their daily workflow, and can assure you that we are working to resolve this as quickly as possible.

Product: Media Manager, Peak, Boards & Commission, SpeakUp

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 2, 12:25 MDT
Oct 1, 2019
Completed - The scheduled maintenance has been completed.
Oct 1, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:00 MDT
Scheduled - We will be conducting a maintenance update to govAccess Vision CMS on Monday September 30th, at 22:00 (10:00 PM) PST through no later than 00:00 (12 Midnight PST). During this time govAccess Websites may be unavailable for a short duration, not to exceed 15 minutes. Updates to this maintenance will be provided on our status page, https://status.granicus.com
Sep 30, 16:07 MDT