Monitoring - Granicus Engineering teams are currently investigating an issue causing intermittent delays in sending transactional email messages. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery - Communications Cloud

Updates on this issue will continue to be provided on status.granicus.com; for other issues or questions please contact us at https://Support.Granicus.com.

Thank you,
Granicus Customer Support

Jan 22, 2025 - 14:50 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
govMeetings and govAccess Product Release Feb 7, 2025 22:00 - Feb 8, 2025 04:00 MST
Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Posted on Jan 31, 2025 - 14:36 MST
Beginning at 12 AM Central Time on Sunday, February 23rd Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, February 23rd (12:00 AM - 4:00 AM CST)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status

Posted on Feb 07, 2025 - 14:09 MST
EngagementHQ ANZ Scheduled Maintenance Feb 27, 2025 03:30-05:30 MST
On Thursday, Feb 27th 2025, at 3:30AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Posted on Feb 06, 2025 - 12:27 MST
On Thursday, Feb 27th 2025, at 8PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Posted on Feb 06, 2025 - 12:35 MST
EngagementHQ CA Scheduled Maintenance Feb 27, 2025 21:00-22:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Feb 06, 2025 - 12:36 MST
Scheduled - On Thursday, Feb 27th 2025, at 9PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Feb 06, 2025 - 12:36 MST
EngagementHQ US Scheduled Maintenance Feb 27, 2025 22:00-23:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Feb 06, 2025 - 12:37 MST
Scheduled - On Thursday, Feb 27th 2025, at 10PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Feb 06, 2025 - 12:37 MST
Past Incidents
Feb 7, 2025

No incidents reported today.

Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 23:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 05:28 MST
Scheduled - On Wednesday, Feb 5th 2025, at 11:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Feb 4, 05:28 MST
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 05:27 MST
Scheduled - On Wednesday, Feb 5th 2025, at 9:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Feb 4, 05:27 MST
Completed - The scheduled maintenance has been completed.
Feb 5, 21:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 05:24 MST
Scheduled - On Wednesday, Feb 5th 2025, at 7:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Feb 4, 05:24 MST
Completed - The scheduled maintenance has been completed.
Feb 5, 05:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 03:30 MST
Scheduled - On Wednesday, Feb 5th 2025, at 3:30AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Feb 4, 05:01 MST
Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - This incident has been resolved.
Feb 3, 04:51 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 04:00 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Feb 3, 03:35 MST
Completed - The scheduled maintenance has been completed.
Feb 3, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 23:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 29, 12:18 MST
Scheduled - On Sunday, Feb 2nd 2025, at 11:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 29, 12:18 MST
Feb 2, 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 23:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 21:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 29, 12:15 MST
Scheduled - On Sunday, Feb 2nd 2025, at 9:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 29, 12:15 MST
Completed - The scheduled maintenance has been completed.
Feb 2, 21:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 19:30 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 29, 12:12 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 29, 12:11 MST
Scheduled - On Sunday, Feb 2nd 2025, at 7:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 29, 12:10 MST
Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 23:00 MST
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

Due to issues encountered, this maintenance window has been rescheduled until 1/31

Jan 17, 12:40 MST
Completed - The scheduled maintenance has been completed.
Feb 1, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 23:01 MST
Scheduled - GovQA will be unavailable due to datacenter maintenance activities. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.

Jan 24, 13:10 MST
Jan 31, 2025
Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 20:30 MST
Scheduled - GovQA will be upgrading to our new release. The system (or parts of the system) may be slow or unavailable during this time.
Jan 28, 13:36 MST
Resolved - This incident has been resolved.
Jan 30, 11:09 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 11:08 MST
Update - Granicus Engineering teams are currently investigating an issue impacting our Send by GovDelivery integration. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Jan 30, 10:54 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jan 30, 10:47 MST
Completed - The scheduled maintenance has been completed.
Jan 30, 05:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 03:30 MST
Scheduled - On Thursday, Jan 30th 2025, at 3:30AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 29, 12:02 MST
Jan 29, 2025
Resolved - This incident has been resolved.
Jan 29, 05:06 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 04:04 MST
Investigating - After monitoring a fix, we are now re-investigating a reoccurrence of this issue.

We will provide further updates in due course.

We apologise for the inconvenience being caused.

Jan 29, 03:53 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 03:34 MST
Investigating - After a fix was implemented and sites were being monitored, we are now aware that the initial issue has returned.

We are now investigating and shall provide an update shortly.

We continue to apologise for the inconvenience being caused.

Jan 29, 02:56 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 02:40 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 29, 02:36 MST
Investigating - We are currently investigating a performance issue on govService.

Further updates shall be posted here shortly.

We apologise for any inconvenience this issue is causing.

Jan 29, 02:20 MST
Jan 28, 2025
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jan 28, 06:12 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jan 28, 06:05 MST
Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025
Resolved - This incident has been resolved.
Jan 24, 10:51 MST
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Jan 24, 09:56 MST