All Systems Operational

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
With the election fast-approaching, agencies at all levels of government are seeing increased cybersecurity threats and misinformation campaigns. As a result, there are a number of cybersecurity firms who are aggressively pitching and marketing their solutions by putting out reports based on an increased risk of election-related cyberattacks.

While It is important to acknowledge that these companies serve an important role in diagnosing and helping to address cyber risks, they also regularly distribute these types of reports in an effort to increase company recognition and sell their products. Because of the wide use of our solutions by governments, it is not uncommon for us to be mentioned in a report intended to sell cybersecurity products. It is important to note that there are no known security vulnerabilities in our solutions that could impact the election.

Given your reliance on our software, we take security as a top priority. We proactively and continually employ our own threat detection mechanisms, as well as third party solutions, to search for, identify, and mitigate potential threats. Should issues arise we are committed to rapid resolution.

We encourage you to learn as much as possible about potential risks during this election cycle and to stay diligent. We look forward to continuing to work with you to ensure the security of your Granicus solutions. For more information on communicating with us about security concerns, visit this page: https://granicus.com/how-to-report-security-vulnerabilities/

Also please feel free to contact us at security-alert@granicus.com if you have any questions or concerns.
Posted on Sep 24, 08:41 MDT
This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Posted on Oct 19, 10:52 MDT
Past Incidents
Oct 19, 2020

No incidents reported today.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:02 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 14, 09:19 MDT
Oct 16, 2020
Resolved - Granicus teams have implemented a solution and consider the issue to be resolved. Thank you for your patience while we worked to address this issue.

Granicus Customer Support
Oct 16, 13:57 MDT
Identified - Granicus teams are aware of an issue impacting the ability of Canadian clients to access the IQM2 MinuteTraq application and Public Portal. We have identified the root cause of the issue and are developing a solution as quickly as possible.

We will provide additional updates as our work to address this continues. Please accept our apologies for the inconvenience.

Granicus Customer Support
Oct 16, 11:26 MDT
Resolved - This incident has been resolved. The intermittent errors were caused by a configuration in the infrastructure and this has now been resolved. We apologise for any inconvenience caused.
Oct 16, 05:30 MDT
Update - There has been some further interruption to service this morning with intermittent service for some of our UK govService customers. We continue to investigate this issue with the utmost urgency.
Oct 16, 02:53 MDT
Update - We are continuing to work on a fix for this issue. We intend to apply a fix tomorrow.
Oct 15, 11:53 MDT
Identified - Service has been restored to normal. We have identified a specific issue on the platform and continue to monitor closely. It is possible that further interruptions to service occur today, please do not raise any further cases with our service desk. We are aware of the issue.
Oct 15, 02:54 MDT
Investigating - Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: 504 Errors and availability of the web platform
Product: UK GovService

We're currently investigating an issue on our platform which is affecting a number of our UK customers. The symptoms include a 504 error and general lack of service from our web platform. We're investigating this as a matter of urgency and will post an update as soon as possible.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 02:46 MDT
Oct 15, 2020
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 MDT
Scheduled - 0720 BST

Product Release Notification

Release 462 will apply essential updates to the govService platform for our UK customers this Thursday and for our US customers on Tuesday.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 9, 00:21 MDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020
Resolved - Granicus teams have completed their monitoring of the fixes implemented last week and consider this issue resolved. Thank you for your continued patience.

Granicus Customer Support
Oct 12, 11:10 MDT
Monitoring - All govAccess (Vision) client sites are available at this time. We are continuing to monitor and investigate the cause for the subset of sites that were disrupted this morning.
Oct 8, 09:04 MDT
Investigating - We are experiencing issues impacting site availability for a subset govAccess (Vision) client sites. We are working to restore these sites as quickly as possible and will post additional updates as our investigation continues.
Oct 8, 08:18 MDT
Oct 11, 2020

No incidents reported.

Oct 10, 2020
Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:02 MDT
Scheduled - On Friday October 9th beginning at 10pm MT, Granicus teams will be performing maintenance on our datacenter to apply important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Oct 8, 10:51 MDT
Oct 9, 2020
Oct 8, 2020
Oct 7, 2020
Resolved - Our teams have confirmed that all bulletins experiencing sending delays have processed successfully and the application has been restored to a fully functional state. Thank you again for your patience while we worked to resolve this issue. We consider this incident resolved.

Granicus Customer Support
Oct 7, 13:58 MDT
Monitoring - Granicus teams have implemented a fix to address delayed bulletin sending, and we have confirmed that impacted bulletins are now processing successfully. Bulletin Detail Reports should begin to show updated sending and delivery statistics. Our teams are continuing to monitor any affected bulletin to ensure that they send successfully, we will provide an additional notification once all delayed sending has completed. No action is required on the part of our clients.

Thank you again for your patience while we worked to resolve this issue.

Granicus Customer Support
Oct 7, 13:01 MDT
Identified - Granicus teams are aware of an issue impacting bulletin sends for a subset of our clients using the govDelivery Communications Cloud. Some clients may observe delays in bulletin sending. We are working to address this as quickly as possible and will provide additional updates as our efforts progress.

Please accept our apologies for the inconvenience this has caused.

Granicus Customer Support
Oct 7, 11:23 MDT
Resolved - Granicus teams have implemented the fix and all sites have been restored.

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 7, 09:03 MDT
Monitoring - Our teams have implemented a solution to the site outages and are continuing to monitor availability. Thank you for your patience while we worked to address this issue.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Oct 7, 08:32 MDT
Identified - Granicus teams are investigating an issue impacting the availability of a subset of govAccess Vision sites. We have determined the cause of the issue and identified long term solution which we will be implementing as quickly as possible.

Please accept our apologies for this inconvenience.

Granicus Customer Support
Oct 7, 08:07 MDT
Monitoring - Our teams have implemented a solution to the site outages and are continuing to monitor availability.

Thank you for your patience while we worked to address this issue.

Granicus Customer Support
Oct 6, 07:59 MDT
Investigating - Granicus teams are aware of an issue impacting site availability for some govAccess Vision client sites. We are working to restore these sites as quickly as possible and will post additional updates as our investigation continues.

Please accept our apologies for the inconvenience.

Granicus Customer Support
Oct 6, 06:50 MDT
Oct 6, 2020
Resolved - Granicus engineers have validated the solution and consider this issue resolved. Thank you again for your patience.

Granicus Customer Support
Oct 6, 00:00 MDT
Monitoring - Our teams have implemented a fix for the site outages and are continuing to monitor for stability.

Thank you for your continued patience while we worked to resolve this issue.

Granicus Customer Support
Oct 5, 23:41 MDT
Identified - Granicus teams have identified the cause of the issues and are continuing to work towards resolving the site outages.

Thank you for your patience while we work to resolve this issue.

Granicus Customer Support
Oct 5, 21:39 MDT
Investigating - Granicus teams are aware of an issue impacting site availability for some clients’ govAccess Vision sites. Our engineering teams are investigating this issue as their top priority.

We will provide additional updates as our investigation continues.

Please accept our apologies for any inconvenience.

Granicus Customer Support
Oct 5, 20:43 MDT
Oct 5, 2020