Granicus System Status

EngagementHQ UK & EU Scheduled Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 2025 - 20:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 2025 20:00-21:00 MST

Scheduled - On Thursday, Jan 23rd 2025, at 8PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 23, 2025 20:00-21:00 MST

Granicus Issue Notification: govDelivery - Transactional Email Messages

Monitoring - Granicus Engineering teams are currently investigating an issue causing intermittent delays in sending transactional email messages. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery - Communications Cloud

Updates on this issue will continue to be provided on status.granicus.com; for other issues or questions please contact us at https://Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 22, 2025 - 14:50 MST

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

Communications Cloud Operational

Communications Cloud - Stage Operational

Targeted Messaging Service (TMS) Operational

Targeted Messaging Service (TMS) - Stage Operational

govDelivery - EngagementHQ Under Maintenance

EHQ - Australia Operational

EHQ - Canada Operational

EHQ - Europe Under Maintenance

EHQ - UK Under Maintenance

EHQ - US Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

OneMeeting PrimeGov Operational

govAccess - Website and Content Operational

Vision CMS Operational

OpenCities Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

OneView Core Operational

OneView Dynamics Operational

SIMA Operational

SmartGov Operational

SmartGov - Reports Operational

GovQA Operational

Amanda Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EngagementHQ CA Scheduled Maintenance Jan 23, 2025 21:00-22:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 2025 - 11:59 MST

Scheduled - On Thursday, Jan 23rd 2025, at 9PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 21, 2025 - 11:59 MST

EngagementHQ US Scheduled Maintenance Jan 23, 2025 22:00-23:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 2025 - 12:02 MST

Scheduled - On Thursday, Jan 23rd 2025, at 10PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 21, 2025 - 12:02 MST

govMeetings Standard Monthly Maintenance Jan 24, 2025 23:00 - Jan 25, 2025 03:00 MST

This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Posted on Jan 17, 2025 - 12:40 MST

Past Incidents

Jan 23, 2025

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 23, 05:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 03:30 MST

Scheduled - On Thursday, Jan 23rd 2025, at 3:30AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 21, 11:38 MST

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 23, 01:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:30 MST

Scheduled - On Wednesday, Jan 22nd 2025, at 11:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 20, 08:35 MST

Jan 22, 2025

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 23:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:30 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 08:34 MST

Scheduled - On Wednesday, Jan 22nd 2025, at 9:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 20, 08:34 MST

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 21:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 19:30 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 12:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 08:31 MST

Scheduled - On Wednesday, Jan 22nd 2025, at 7:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 20, 08:31 MST

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 05:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:30 MST

Scheduled - On Wednesday, Jan 22nd 2025, at 3:30AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Jan 20, 08:23 MST

Jan 21, 2025

Granicus Issue Notification: govDelivery Communications Cloud

Resolved - This incident has been resolved.
Jan 21, 10:27 MST

Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 21, 10:10 MST

Granicus Issue Notification: govDelivery Communications Cloud

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Communications Cloud. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 21, 05:57 MST

Jan 20, 2025

No incidents reported.

Jan 19, 2025

govDelivery Scheduled Maintenance: Sunday, January 19th, 2025 - 12 AM CST

Completed - The scheduled maintenance has been completed.
Jan 19, 00:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 MST

Scheduled - Beginning at 12 AM Central Time on Sunday, January 19th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services be down but due to the nature of the activities.

Planned System Maintenance Dates/Times:
• Sunday, January 19th (12:00 AM - 01:00 AM CST)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Jan 7, 05:52 MST

Jan 18, 2025

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 06:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:30 MST

Scheduled - On Saturday, Jan 18th 2025, at 5:30AM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 16, 04:36 MST

govMeetings and govAccess Product Release

Completed - The scheduled maintenance has been completed.
Jan 18, 04:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:08 MST

Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Jan 10, 13:14 MST

Jan 17, 2025

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 23:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:30 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 04:52 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 04:49 MST

Scheduled - On Friday, Jan 17th 2025, at 10:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 16, 04:49 MST

EngagementHQ CA Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 22:31 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:30 MST

Scheduled - On Friday, Jan 17th 2025, at 9:30PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 16, 04:44 MST

GovQA and govMeetings Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 22:30 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:30 MST

Scheduled - The GovQA and govMeetings products will be unavailable this evening.
Jan 17, 11:27 MST

EngagementHQ UK & EU Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 21:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 04:42 MST

Scheduled - On Friday, Jan 17th 2025, at 8PM MST, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 1 hour.
Jan 16, 04:41 MST

Granicus Issue Notification: govDelivery Communications Cloud

Resolved - This incident has been resolved.
Jan 17, 20:45 MST

Investigating - Granicus Engineering teams are investigating an issue impacting govDelivery Communications Cloud Transactional Messages. There is no impact seen for Bulletins. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 17, 20:13 MST

Granicus Issue Notification: govService UK

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService UK. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 17, 12:03 MST

Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 17, 10:00 MST

Granicus Issue Notification: govService UK

govAccess Vision Monthly Software Release: Thursday, January 16, 2025

Completed - The scheduled maintenance has been completed.
Jan 17, 04:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 MST

Scheduled - This is a reminder that the regularly scheduled monthly software update for govAccess Vision will be applied Thursday evening, January 16, 2025 beginning at 9 PM Pacific. The update package for sites hosted outside of the govAccess Vision environment will be available by Thursday, January 23, 2025.

For more details, please read the release notes: https://support.granicus.com/s/article/What-s-New-in-Vision

Your site may be unavailable for 5-15 minutes during the update.
Jan 15, 13:00 MST

Jan 16, 2025

EngagementHQ US Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 00:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:30 MST

Scheduled - On Thursday, Jan 15th 2025, at 11:30 PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 mins.
Jan 15, 23:30 MST

Jan 15, 2025

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

Granicus Issue Notification: govMeetings Legistar

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings Legistar. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 12, 19:08 MST

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Legistar

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Jan 12, 18:22 MST

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Granicus Issue Notification: govMeetings OneMeeting PrimeGov

Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 10, 16:15 MST

Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Jan 10, 11:51 MST

Granicus Issue Notification: govAccess Vision Intermittent Availability Issues

Resolved - This incident has been resolved.
Jan 10, 07:56 MST

Monitoring - Granicus Engineering teams have resolved the issues affecting the availability of a subset of govAccess Vision websites and are monitoring the results. Our teams continue to maintain this issue as priority and further updates will be provided as soon as possible.
Product: govAccess Vision

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 9, 16:34 MST

Update - Granicus Engineering teams are continuing to investigate an issue affecting the availability of a subset of govAccess Vision websites. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govAccess Vision

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 9, 14:30 MST

Investigating - Granicus Engineering teams are currently investigating an issue affecting the availability of a subset of govAccess Vision websites. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govAccess Vision

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Jan 9, 12:43 MST

EngagementHQ ANZ Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 04:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 03:30 MST

Scheduled - On Friday, Jan 10th 2025, at 3:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 mins.
Jan 9, 04:51 MST

Jan 9, 2025

EngagementHQ UK Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:30 MST

Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 04:55 MST

Scheduled - On Thursday, 9th Jan 2025, at 22:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 mins.
Jan 9, 04:55 MST