All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
Emergency Notification System (ENS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Release 485 will apply essential updates to the govService platform for our US customers on Tuesday, 28 September 2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-485-September-23-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on Sep 20, 01:55 MDT
Please note, the following only applies to on-premise govAccess customers.

This is a reminder that the regularly scheduled monthly software update has moved to Thursday evening, October 7th at 9 PM Pacific.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Posted on Sep 22, 15:45 MDT
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021
Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (Civica & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 22, 13:27 MDT
Sep 24, 2021
Resolved - Services have been restored.
Sep 24, 15:03 MDT
Monitoring - Performance has improved and we are currently monitoring
Sep 24, 14:13 MDT
Identified - Granicus Engineering teams have identified issues logging in to the Host Compliance application. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Sep 24, 12:54 MDT
Sep 23, 2021
Completed - Release 485 was deployed successfully this morning to all UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Sep 23, 06:01 MDT
Scheduled - Product Release Notification — 23 September 2021

Release 485 will apply essential updates to the govService platform for our UK customers this Thursday, 23 September 2021. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-485-September-23-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 20, 01:54 MDT
Resolved - The incident is now resolved. We will contact all affected customers with a resolution shortly. We apologise for any inconvenience caused.

Thank you,
Granicus Customer Support
Sep 23, 05:59 MDT
Monitoring - The issue was fully resolved as of 11:40am BST, and all automated tests are running on the platform.
We have released a fix for this and are monitoring the situation.

Thank you,
Granicus Customer Support
Sep 23, 05:15 MDT
Identified - The issue has been identified and a fix is being implemented.

The change introduced in release 485 broke user profile addresses, impacting all new profiles and updates to existing profiles. Several customers have already reported that they are affected.

A hotfix is being built, which is to be tested and then deployed in the next hour.

Thank you,
Granicus Customer Support
Sep 23, 03:06 MDT
Investigating - Granicus Engineering teams are currently investigating an issue introduced in release 485 with saving customer addresses in Service. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: [govService + Service]

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 23, 03:01 MDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue impacting NovusAGENDA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - NovusAGENDA

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 20, 10:28 MDT
Update - Granicus Engineering teams have resolved the issue regarding logins to Novus - we will continue monitoring during resolution pathing. Currently impacted customers will see improvement as the resolution is deployed.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 17, 09:09 MDT
Monitoring - Granicus Engineering teams have resolved the issue regarding logins to Novus - we will continue monitoring.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 15:23 MDT
Identified - Granicus Engineering teams have identified an issue affecting Novus logins and are working on a resolution.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 14:57 MDT
Monitoring - Granicus Engineering teams have confirmed that performance for IQM2 and Novus has improved to regular levels. We are continuing to monitor and will update once we confirm resolution.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 10:33 MDT
Update - Granicus Engineering teams have identified the issue and are continuing to work to resolve. Some users may still be experiencing slowness in the Novus application as well as the IQM2 application.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Sep 15, 09:00 MDT
Update - Granicus Engineering teams have identified the issue and are continuing to work to resolve. Some users may still be experiencing slowness in the Novus application as well as the IQM2 applications.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 08:48 MDT
Identified - Granicus Engineering teams have identified the issue and are continuing to work to resolve. Some users may still be experiencing slowness in the Novus application.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 08:33 MDT
Investigating - Granicus Engineering teams are currently investigating an intermittent outage affecting a small subset of clients regarding Novus Agenda. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - Novus

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 15, 08:10 MDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 MDT
Scheduled - This is a reminder that the regularly scheduled monthly software update will be applied Thursday evening, September 16th beginning at 9 PM Pacific. Sites hosted outside of the Granicus govAccess environment will be updated on Thursday, September 23rd.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Sep 13, 16:03 MDT
Sep 16, 2021
Sep 15, 2021
Sep 14, 2021
Completed - Release 484 was deployed successfully to all US govService customers earlier today.

You can review the product release notes at https://support.granicus.com/s/article/govService-Release-484-September-9-2021
Sep 14, 08:39 MDT
Scheduled - Product Release Notification — 14th September 2021

Release 484 will apply essential updates to the govService platform for our US customers on Tuesday, 14th September 2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-484-September-9-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Sep 6, 02:29 MDT
Sep 13, 2021
Resolved - Granicus Engineering teams have identified and resolved the issue impacting an intermittent outage affecting a small subset of clients using Novus Agenda and IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings IQM2 and Novus Agenda

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 18:25 MDT
Identified - Granicus Engineering teams have identified an issue impacting a small subset of IQM2 and Novus Agenda customers. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings - IQM2
govMeetings - Novus

Thank you,
Granicus Customer Support
Sep 13, 17:22 MDT
Investigating - Granicus Engineering teams are currently investigating an intermittent outage affecting a small subset of clients regarding IQM2 and Novus Agenda. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - IQM2 and Novus

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Sep 13, 16:40 MDT
Sep 12, 2021

No incidents reported.