Granicus System Status

All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational

govDelivery Communications Cloud Operational

Targeted Messaging Service (TMS) Operational

Emergency Notification System (ENS) Operational

govMeetings - Live Video, Legislative and Agenda Operational

MediaManager Operational

Live Video Operational

Archive Video Operational

Legistar Operational

Peak Operational

InSite Operational

Boards & Commissions Operational

iLegislate Operational

IQM2 Operational

Novus Agenda/Video Operational

govAccess - Website and Content Operational

govAccess Vision CMS Operational

govAccess Civica CMS Operational

SpeakUp Operational

eComment Operational

govRecords - Records Management Operational

ROAM Operational

govService Operational

govService U.K. Operational

govService U.S. Operational

Host Compliance Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

govService Release 486 - 19 Oct 2021 (US) Oct 19, 03:00-04:00 MDT

Update - Release 486 will now be deployed on Tuesday, 19th October 2021. This is to allow for extra testing to take place.

We apologize for any inconveniences this may cause.

Thank you,
Granicus Customer Support
Oct 11, 04:53 MDT

Scheduled - Product Release Notification — 12 Oct 2021

Release 486 will apply essential updates to the govService platform for our US customers on Tuesday, 12th October 2021.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-486-October-7-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 4, 08:42 MDT

Past Incidents

Oct 16, 2021

No incidents reported today.

Oct 15, 2021

Granicus Issue Notification: govService Availability

Resolved - Granicus Engineering teams have identified and resolved the issue impacting availability / login. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 09:22 MDT

Investigating - Granicus Engineering teams are currently investigating an issue with login / availability. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 15, 09:01 MDT

govService Interim Release – 486-1 (UK)

Completed - The interim release 486-1 was deployed successfully to all UK govService customers.

You can review all product release notes at https://support.granicus.com/s/article/Release-Notes

Thank you,
Granicus Customer Support
Oct 15, 05:48 MDT

Scheduled - This interim release will apply a solution to the getFullYear error. This is effecting a small number of customer processes. The error is present when a datefield with a maximum/minimum date setting collects the value via a token that hasn't been calculated on load of the section.

The update to the govService platform will be available on Friday, 15th October 2021. The release will be deployed the night before at 9 PM

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 11, 04:58 MDT

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

Granicus Issue Notification: Realtime Reporting module unavailable

Resolved - This incident has been resolved.
Oct 8, 12:03 MDT

Monitoring - Our engineers have resolved the issue and are continuing to monitor.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,

Granicus Customer Support
Oct 6, 10:23 MDT

Update - We are continuing to work on a fix for this issue.
Oct 6, 09:41 MDT

Update - We are continuing to work on a fix for this issue.
Oct 6, 08:55 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 6, 08:15 MDT

Investigating - We are currently experiencing connectivity issues with Realtime Reporting and customers not being able to connect. We are working on resolving this as a matter of priority with our vendor and will update you as we resolve this issue.

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 6, 07:33 MDT

govService Release 486 - 7 Oct 2021 (UK)

Completed - Release 486 was deployed successfully yesterday to all UK govService customers.

You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Oct 8, 07:11 MDT

Scheduled - Product Release Notification — 7 Oct 2021

Release 486 will apply essential updates to the govService platform for our UK customers this Thursday, 7th October 2021. The release will be deployed the night before at 9 PM.

You can review product release notes at https://support.granicus.com/s/article/govService-Release-486-October-7-2021

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 4, 08:41 MDT

Thursday, October 7th: govAccess On-Premise maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 MDT

Scheduled - Please note, the following only applies to on-premise govAccess customers.

This is a reminder that the regularly scheduled monthly software update has moved to Thursday evening, October 7th at 9 PM Pacific.

For more details please read the release notes: https://support.granicus.com/s/article-group/a8C4A000000Xap7UAC/release-notes

Your site may be unavailable for 5-15 minutes during the update.
Sep 22, 15:45 MDT

Oct 7, 2021

Oct 6, 2021

Oct 5, 2021

Granicus Issue Notification: Legistar, Peak, Boards and Commissions

Resolved - We have resolved the issue preventing packets from generating and have resumed normal operation.
Product: govMeetings - Legistar, Peak, Boards and Commissions

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 5, 16:28 MDT

Monitoring - We have resolved the issue preventing packets from generating and have resumed normal operation.
If you have any questions on this issue, please contact Granicus customer support at support.granicus.com.
Product: govMeetings - Legistar, Peak, Boards and Commissions

Thank you,
Granicus Customer Support
Oct 5, 14:43 MDT

Investigating - Granicus Engineering teams are currently investigating an error with packet generation affecting a small subset of our clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings - Legistar, Peak, Boards and Commissions

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 5, 14:21 MDT

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021

govMeetings and Civica Standard Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Oct 2, 03:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 MDT

Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Sep 30, 10:10 MDT