All Systems Operational

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
Communications Cloud - UK Operational
govDelivery - EngagementHQ Operational
EHQ - ANZ Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
Swagit Operational
govAccess - Website and Content Operational
Vision CMS Operational
OpenCities Operational
govRecords - Records Management Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports Operational
GovQA Operational
Amanda Operational
OpenForms Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Government Experience Agent Operational
Indigov Operational
Indigov CRM - US House Operational
Indigov CRM - State & Local Operational
Indigov Websites - US House Operational
Indigov Websites - State & Local Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance — Host Compliance 19th Oct 2026 Oct 19, 2026 22:30 - Oct 20, 2026 02:30 MDT

Granicus engineering team will perform scheduled maintenance on Host Compliance to apply a planned production update.
When:
Monday, 19 October 2026, 10:30 PM – Tuesday, 20 October 2026, 2:30 AM MT
Impact:
During this window, Host Compliance may be unavailable or intermittently unavailable. Customers may be unable to access the service or complete related workflows until maintenance is complete.
What to expect:
No customer action is required. Service will be restored as soon as maintenance and validation are complete. We will update this notice when work begins and again when it finishes. We apologize for any inconvenience and appreciate your patience.
Posted on Oct 19, 2026 - 04:54 MDT

Agenda OE (OneMeeting) Schedule Maintenance Oct 23, 2026 00:00-06:00 MDT

OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable.

Action: No action is required on your end.

Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.
Posted on Oct 12, 2026 - 09:46 MDT

OneMeeting Scheduled Maintenance Oct 26, 2026 00:00-06:00 MDT

This is our standard monthly patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Posted on Oct 12, 2026 - 09:42 MDT

govService - SRM OneView Security Patches Maintenance Oct 26, 2026 00:00-05:00 MDT

Dear Valued Customer,

This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on October 26th, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable.

This maintenance is essential to ensure the continued security and performance of our services.
Posted on Oct 15, 2026 - 09:30 MDT

govService Release 586 - 27th Oct 2026 (UK) Oct 26, 2026 22:30 - Oct 27, 2026 03:00 MDT

Release 586 will apply essential updates to the govService platform for all customers in the UK and Ireland this Tuesday, 27th October 2026.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-FE?utm_medium=email&utm_source=govdelivery&language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Oct 19, 2026 - 06:41 MDT

govService - SRM - OneView Dynamics Product Release Oct 29, 2026 19:00-23:00 MDT

We are excited to announce the latest update to OneView Dynamics, designed to enhance your experience and improve functionality. This release is planned to happen October 29th, 2026, 7:00 PM MT and is expected to last approximately 4 hours. You may experience downtime from 5 to 30 minutes during that period.

Release notes will be published here:
https://support.granicus.com/s/article-group/a8CVq000000CI2nMAG/service-request-management-advanced-oneview-release-notes.

For those who have a STAGE environment, we invite you to explore it.

Thank you for your continued support and feedback.
Posted on Oct 19, 2026 - 13:11 MDT

govService - SRM - OneView EE Product Release Oct 29, 2026 19:00-23:00 MDT

Update - The changes are already in the STAGE environment. For those who have that environment available, we invite you to explore it.
Oct 19, 2026 - 13:13 MDT
Scheduled - Dear Valued Customer,

We are excited to announce the latest update to OneView EE, designed to enhance your experience and improve functionality. This release is planned to happen October 29th, 2026, 7:00 PM MT. No downtime is expected.

Release notes will be published here: https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-E-E.
Oct 19, 2026 - 13:04 MDT

govQA Scheduled Maintenance Oct 30, 2026 22:00 - Oct 31, 2026 04:00 MDT

Granicus technical teams will be performing monthly Patching maintenance which includes important security and system update in our Production environment for GovQA. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Please note: this maintenance does not include any product updates or changes.
Posted on Oct 15, 2026 - 14:26 MDT

govMeetings Standard Monthly Maintenance Oct 30, 2026 22:00 - Oct 31, 2026 04:00 MDT

This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.
Posted on Oct 15, 2026 - 13:09 MDT

govService Release 586 - 3rd Nov 2026 (US) Nov 3, 2026 01:00-05:30 MST

Release 586 will apply essential updates to the govService platform for all US customers on Tuesday, 3rd Nov 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-FE?utm_medium=email&utm_source=govdelivery&language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on Oct 19, 2026 - 06:45 MDT

Oct 19, 2026

Simpleview Europe DMS – Service Availability Issue
Resolved - 1340 GMT
The issue affecting the Simpleview Europe DMS service has been resolved and normal service has been restored. Granicus Engineering teams identified and addressed the issue. We apologise for any inconvenience caused and thank you for your patience.
Oct 19, 06:41 MDT
Investigating - 1310 GMT
Granicus Engineering teams are investigating an issue affecting the Simpleview Europe DMS service. We apologise for any inconvenience and will provide further updates as the investigation progresses.
Oct 19, 06:17 MDT
Host Compliance Release #23.2 2026
Completed - The scheduled maintenance has been completed.
Oct 19, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:30 MDT
Scheduled - Granicus technical teams will be implementing patch Release #23.2 in the production environment on 18th October 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; If you have any questions or require assistance, please contact us at support@granicus.com
Oct 15, 07:04 MDT

Oct 18, 2026

Oct 17, 2026

govMeetings Scheduled Maintenance Release
Completed - The scheduled maintenance has been completed.
Oct 17, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 MDT
Scheduled - Granicus will be undergoing product maintenance for govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 8, 08:31 MDT

Oct 16, 2026

Granicus Issue Notification: govService GovQA
Resolved - This incident has been resolved.
Oct 16, 13:35 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 16, 12:39 MDT
Granicus Issue Notification: govService GovQA
Update - Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 16, 12:57 MDT
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 16, 12:57 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 16, 12:39 MDT
GovAccess Vision release- gova-2026.3.812.0
Completed - The scheduled maintenance has been completed.
Oct 16, 06:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:30 MDT
Scheduled - On Thursday, October 15, 2026, at 9:30 PM PST, Granicus will perform a standard maintenance release for Vision.
We have scheduled an 8-hour maintenance window from 9:30 PM PST to 5:30 AM PST to allow sufficient time for deployment, validation, monitoring, and, if necessary, remediation activities. The release itself is expected to take approximately 30 minutes.

No website downtime is anticipated during this release, and customer websites are expected to remain available throughout the maintenance window. However, as with any production deployment, there is a small possibility of unexpected service interruptions. If an issue occurs, the appropriate teams will be engaged immediately to restore service as quickly as possible.

You can review the release notes in detail at:
https://support.granicus.com/s/article/What-s-New-in-CMS-VE-2026?language=en_US
Oct 15, 06:55 MDT
GovAccess Vision release- gova-2026.3.812.0
Completed - The scheduled maintenance has been completed.
Oct 16, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 09:23 MDT
Scheduled - On Thursday, October 15th, 2026, at 9:30 PM PST, Granicus will perform a standard maintenance for Vision. There will be a scheduled downtime for 8 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately.

You can review the release notes in detail at:
https://support.granicus.com/s/article/What-s-New-in-CMS-VE-2026?language=en_US
Oct 7, 09:08 MDT
govMeetings Scheduled Maintenance Release
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 MDT
Scheduled - Granicus will be undergoing product maintenance for govMeetings applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Oct 8, 08:26 MDT

Oct 15, 2026

Granicus Issue Notification: govAccess Vision
Resolved - This incident has been resolved.
Oct 15, 15:31 MDT
Update - We have identified the cause of the issue impacting multiple govAccess Vision websites and have implemented mitigation measures to reduce the elevated traffic affecting site performance. Service recovery has been observed across affected websites, and our engineering teams are actively monitoring the environment to ensure continued stability.
Some users may have experienced site unavailability or intermittent access issues during the event. We will continue to monitor performance closely and provide additional updates as necessary.
Oct 15, 09:29 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 09:29 MDT
Update - We are continuing to investigate this issue.
Oct 15, 08:59 MDT
Investigating - We are investigating an issue impacting multiple govAccess Vision websites. Users may experience site unavailability or intermittent access issues. Our engineering teams have identified elevated traffic activity affecting site performance and are actively implementing mitigation measures to restore service.
We are working to reduce the impact and restore affected sites as quickly as possible. The next update will be provided as more information becomes available.

Thank you,
Granicus Customer Support
Oct 15, 08:59 MDT
EngagementHQ Scheduled Maintenance- ANZ
Completed - The scheduled maintenance has been completed.
Oct 15, 04:40 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 07:26 MDT
Scheduled - n Thursday, 15th October 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release is expected to take approximately 10 minutes, during which EngagementHQ will experience downtime. In the event of any issues during the release, the appropriate teams will be engaged to investigate and resolve them.
Oct 13, 07:26 MDT
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
Oct 15, 01:40 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 07:25 MDT
Scheduled - On Thursday, 15th October 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release is expected to take approximately 10 minutes, during which EngagementHQ will experience downtime. In the event of any issues during the release, the appropriate teams will be engaged to investigate and resolve them.
Oct 13, 07:25 MDT

Oct 14, 2026

EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
Oct 14, 23:40 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:30 MDT
Scheduled - On Wednesday, 14th October 2026, at 11:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release is expected to take approximately 10 minutes, during which EngagementHQ will experience downtime. In the event of any issues during the release, the appropriate teams will be engaged to investigate and resolve them.
Oct 13, 07:21 MDT
EngagementHQ Scheduled Maintenance- UK & EU
Completed - The scheduled maintenance has been completed.
Oct 14, 21:40 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:30 MDT
Scheduled - On Wednesday, 14th October 2026, at 9:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release is expected to take approximately 10 minutes, during which EngagementHQ will experience downtime. In the event of any issues during the release, the appropriate teams will be engaged to investigate and resolve them.
Oct 13, 07:17 MDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Granicus Issue Notification: Simpleview CRM
Resolved - This incident has been resolved.
Oct 12, 16:02 MDT
Monitoring - We have identified the issue affecting Marketplace submissions within the Extranet and have implemented remediation measures. We will continue to closely monitor the environment to ensure full functionality has been restored and remains stable.
Oct 12, 12:30 MDT
Investigating - We are investigating an issue affecting Extranet Marketplace Promotion submissions for a subset of customers. Customers experiencing this issue may be unable to successfully submit promotions through the Extranet. Our teams are actively working to identify the cause and restore functionality. We will provide additional updates as more information becomes available.
Oct 12, 12:02 MDT
Host Compliance Release #23 2026
Completed - The scheduled maintenance has been completed.
Oct 12, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:30 MDT
Scheduled - Granicus technical teams will be implementing Release #23 in the production environment on 11th October 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Oct 8, 05:42 MDT
Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, Oct. 11, 2026 - 12 AM CDT
Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, October 11, 2026, Granicus technical teams will be performing maintenance affecting our Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, October 11 (12:00 AM - 2:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status Page.
Sep 28, 13:14 MDT

Oct 11, 2026

SmartGov Scheduled Maintenance, October 11th, 2026 - 2:00am EST
Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 MDT
Scheduled - Scheduled downtime: 10/11/2016 2:00 AM - 5:00 AM EST
Granicus technical teams will be performing maintenance affecting our Production environments for Smartgov Portal and Smartgov Backoffice.

The system will be unavailable on Sunday, October 11th from 2:00 AM to 5:00 AM Eastern Time due to the scheduled system maintenance.

We appreciate your patience as we perform routine updates to help keep services secure and reliable.
Sep 30, 08:58 MDT

Oct 10, 2026

No incidents reported.

Oct 9, 2026

govService - SRM - OneView Dynamics Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:00 MDT
Scheduled - We will perform a planned maintenance to a OneView Dynamics server related to the sign-in process to improve reliability. This work is scheduled for October 9th, 2026, 8:00 PM MT, and is expected to last up to 1 hour.

During this window, sign-in to OneView Dynamics will be unavailable. Users who are already signed in may be able to continue working; new sign-in attempts will not succeed until maintenance is complete. No lasting impact is expected after the work is finished.
Sep 24, 17:49 MDT
Granicus Issue Notification: govService GovQA
Resolved - This incident has been resolved.
Oct 9, 16:35 MDT
Monitoring - Engineering teams have implemented corrective actions and are observing sustained improvement across GovQA Admin and Public Portal services. Service responsiveness has returned to expected levels, monitoring checks remain healthy, and customer impact has significantly reduced.

Teams will continue monitoring the environment to confirm long-term stability before considering incident closure.
Oct 9, 12:22 MDT
Identified - Recent mitigation and diagnostic efforts have resulted in improved application responsiveness, and teams are observing increased service stability across previously impacted environments. Customer-facing services are responding more consistently; however, intermittent latency and degraded performance may still occur while the investigation remains active.

Engineering teams continue to monitor service health and analyze Azure infrastructure and platform components to identify the underlying cause and determine a permanent remediation.
Oct 9, 11:25 MDT
Update - Granicus Engineering teams remain engaged in investigating the issue impacting several GovQA Admin and Public Portal monitors, which continue to experience intermittent failures and recovery events. While some services have stabilised following workaround mitigation activities, intermittent portal outages are still being observed.

The next update will be provided in an hour.
Oct 9, 08:07 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 9, 07:31 MDT

Oct 8, 2026

GovQA Release 26.10 - 8 October, 2026
Completed - The scheduled maintenance has been completed.
Oct 8, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:30 MDT
Scheduled - Release 26.10 will apply essential updates to GovQA on October 8. 2026.

The release is planned to start at 9:30 PM CDT.

During the release, some functionality within GovQA may not be available during the release.

We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Oct 6, 12:47 MDT
Granicus Issue Notification: Vision CMS Intermittent Page Load Issue
Resolved - This incident has been resolved.
Oct 8, 19:19 MDT
Investigating - We are aware of an issue affecting access to a small subset of Vision websites. Customers may see intermittent errors or pages that do not load as expected.

Our team is actively investigating and working to restore normal service. We will provide updates here as more information becomes available.

We apologize for any inconvenience and appreciate your patience.
Oct 8, 18:31 MDT
Granicus Issue Notification: Status Page https://status.granicus.com - Access Issues
Resolved - Granicus teams have fully resolved the issue impacting Status Page https://status.granicus.com. Status Page notification subscriptions have now all been re-instated. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Oct 8, 08:05 MDT
Update - Earlier today, some customers may have been temporarily unable to access the Granicus Status page. As part of that incident, some subscribers may have received an email confirming they were unsubscribed from Status page notifications.

The Status page is available again, and we are working to reinstate notification subscriptions as quickly as possible.

You will shortly receive an email asking you to confirm your subscription. This is a legitimate Granicus Status page message — please click the confirmation link to complete your subscription.

However if you prefer, you may manually re-subscribe using the Subscribe option on the Status page.

We apologize for any inconvenience and thank you for your patience.

Thank you,
Granicus Customer Support
Oct 7, 11:24 MDT
Monitoring - Earlier today, customers may have been unable to access the Granicus Status page (https://status.granicus.com). This issue was limited to the Status page platform and did not reflect an outage of other Granicus products or services.
The issue has been resolved, and the Status page is available again. We recommend refreshing your browser if you continue to experience difficulty loading the page.
We are working to reinstate notification subscriptions. If you previously subscribed to Status page notifications and are no longer receiving updates, please re-subscribe using the Subscribe option on the Status page. We apologize for any inconvenience and thank you for your patience.

Thank you,
Granicus Customer Support
Oct 7, 10:14 MDT

Oct 7, 2026

Granicus Support Portal - Support Case Management System Update - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 08:09 MDT
Scheduled - Scheduled Maintenance: Support Case Management System Update

Maintenance Window:

Monday, October 5, 2026, at 7:30 PM MDT through Tuesday, October 6, 2026, at 12:30 AM MDT

We will be performing scheduled maintenance to implement enhancements to our support case management system in the Support Portal.

What to expect during the maintenance window:

Email notifications related to support case updates will not be delivered to customers.

Any case updates made during this time will continue to be recorded and visible in the Case Feed within the Support Portal.

Customers can continue to view case activity and progress by logging into the Support Portal.

You may notice updated case statuses on your support cases during and after the update.


These enhancements are designed to provide greater visibility into the progress of your support requests and improve transparency throughout the support lifecycle.

No action is required. Normal case update email notifications will resume once maintenance is complete.

Granicus Technical Support Team
Oct 2, 06:52 MDT

Oct 6, 2026

govService Release 585 - 6th Oct 2026 (US)
Completed - The scheduled maintenance has been completed.
Oct 6, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 MDT
Scheduled - Release 585 will apply essential updates to the govService platform for all US customers on Tuesday, 6th Oct 2026.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes in detail at https://support.granicus.com/s/article/Service-Request-Management-FE-govService-Firmstep-Releases-2026?language=en_US#release585-schedule

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Sep 23, 06:16 MDT

Oct 5, 2026

EngagementHQ Scheduled Maintenance- ANZ
Completed - The scheduled maintenance has been completed.
Oct 5, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 04:30 MDT
Scheduled - On Monday, 5th October, 2026, at 4:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Oct 1, 10:05 MDT
EngagementHQ Scheduled Maintenance- US
Completed - The scheduled maintenance has been completed.
Oct 5, 03:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:36 MDT
Scheduled - On Monday, 5th October, 2026, at 1:30 AM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Oct 1, 10:36 MDT
Host Compliance Release #22.2 2026
Completed - The scheduled maintenance has been completed.
Oct 5, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:30 MDT
Scheduled - Granicus technical teams will be implementing patch Release #22.2 in the production environment on 4th October 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com
Oct 1, 07:09 MDT
Granicus Issue Notification: Simpleview CRM
Resolved - The issue affecting a subset of Simpleview CRM-hosted websites has been fully resolved. All impacted Extranet sites were restored and validated by 11:30 PM CDT, and comprehensive testing confirmed normal platform operations.
Post-resolution verification and ongoing monitoring have confirmed service stability. We appreciate your patience and partnership throughout this incident.
Oct 5, 00:51 MDT
Update - We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented mitigation measures. CRM websites are currently accessible, and our technical teams are continuing high-priority remediation activities to restore affected Extranet sites and complete additional validation work. We apologize for the inconvenience caused and thank you for your patience and partnership. We will provide our next update once Extranet site restoration activities have been completed.
Oct 4, 21:06 MDT
Identified - We have identified the issue affecting a subset of Simpleview CRM-hosted websites and have implemented several mitigation measures. Our teams continue to perform remediation activities and validate recovery steps before restoring impacted services. Affected websites remain unavailable while this work is completed. We will provide additional updates as progress continues.
Oct 4, 18:15 MDT
Investigating - We are investigating an issue affecting a subset of Simpleview CRM-hosted websites. Customers may experience website unavailability or degraded performance. Our teams are actively working to identify the cause and restore service. We will provide additional updates as more information becomes available.
Oct 4, 13:46 MDT
EngagementHQ Scheduled Maintenance- CA
Completed - The scheduled maintenance has been completed.
Oct 5, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:31 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:33 MDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:28 MDT
Scheduled - On Sunday, 4th October, 2026, at 10:30 PM MDT, Granicus will perform a standard release for EngagementHQ. The release will occur within a 2-hour maintenance window, and any service interruption is expected to be minimal and not continuous for the entire duration. In the event of an incident during the release, the appropriate staff will be engaged to resolve it
Oct 1, 10:28 MDT
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