Granicus Issue Notification: GovAccess Vision Password Access Emails
Incident
Report for Granicus System
Resolved
You may have recently received a password reset email from support@granicus.com. We want to assure you that this message is legitimate and part of a planned update to our support process.
As we phase out the use of Intercom, we are transitioning support communications and case management to the Granicus Support Portal in Salesforce. The password reset email was sent to all client contacts to help you activate or access your account in the new portal.
This change will allow you to:
• Submit and track support cases more efficiently
• View case history and updates in one centralized location
• Communicate directly with our support team through the portal
If you have any questions or need assistance accessing your account, please don’t hesitate to reach out to our team.
Support@granicus.com Login
If you have additional questions regarding this email or the Granicus Customer Support Portal please contact us at support@granicus.com.
To change your password, please visit support.granicus.com/login
Thank you,
Granicus Customer Support
As we phase out the use of Intercom, we are transitioning support communications and case management to the Granicus Support Portal in Salesforce. The password reset email was sent to all client contacts to help you activate or access your account in the new portal.
This change will allow you to:
• Submit and track support cases more efficiently
• View case history and updates in one centralized location
• Communicate directly with our support team through the portal
If you have any questions or need assistance accessing your account, please don’t hesitate to reach out to our team.
Support@granicus.com Login
If you have additional questions regarding this email or the Granicus Customer Support Portal please contact us at support@granicus.com.
To change your password, please visit support.granicus.com/login
Thank you,
Granicus Customer Support
This incident affected: govAccess - Website and Content (Vision CMS).