Compatibility Issue with Legistar's Word Integration
Incident
Report for Granicus System
Resolved
This incident has been resolved.
Monitoring
The broader release of Microsoft's hotfix is complete. The fix can be found in the following update channels of Microsoft 365:
Beta Channel Version 2303, Build 16224.20000
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Monthly Enterprise Channel Version 2301 (Build 16026.20238)
Monthly Enterprise Channel Version 2212 (Build 15928.20298)
All builds and versions of the Semi-Annual Enterprise Channel
If you continue to experience compatibility issues with Legistar's Word integration after updating to the latest version of Word, please contact Customer Support at https://support.granicus.com.
Thank you,
Granicus Customer Support
Beta Channel Version 2303, Build 16224.20000
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Monthly Enterprise Channel Version 2301 (Build 16026.20238)
Monthly Enterprise Channel Version 2212 (Build 15928.20298)
All builds and versions of the Semi-Annual Enterprise Channel
If you continue to experience compatibility issues with Legistar's Word integration after updating to the latest version of Word, please contact Customer Support at https://support.granicus.com.
Thank you,
Granicus Customer Support
Update
The Granicus engineering team has completed testing a hotfix from Microsoft that resolves the compatibility issues Legistar has been experiencing with Word versions 2210 and above. The hotfix is now available in Word versions in the following Microsoft 365 update channels:
Beta Channel Version 2303, build 16224.20000.
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Microsoft has communicated that they expect to release the fix to all other update channels by the end of March. We will make another status update when this broader release occurs.
If you are not currently using one of the channels above and would like to access the hotfix before the broader release, Microsoft provides this guide for switching update channels: https://learn.microsoft.com/en-us/deployoffice/updates/change-update-channels.
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
Beta Channel Version 2303, build 16224.20000.
Current Channel (Preview) Version 2302 (Build 16130.20218)
Current Channel as Version 2302 (Build 16130.20218)
Microsoft has communicated that they expect to release the fix to all other update channels by the end of March. We will make another status update when this broader release occurs.
If you are not currently using one of the channels above and would like to access the hotfix before the broader release, Microsoft provides this guide for switching update channels: https://learn.microsoft.com/en-us/deployoffice/updates/change-update-channels.
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
Update
The Granicus engineering team is testing a hotfix from Microsoft that addresses the compatibility issues Legistar has been experiencing with Word versions 2210 and above. Once the hotfix is validated, Microsoft will move forward with releasing the fix more broadly. We will provide more details on the timeline and instructions for updating once Microsoft finalizes that information. Microsoft has committed to expediting the roll-out of this fix and the Granicus team is working to test the hotfix as quickly as possible.
Thank you,
Granicus Customer Support
Thank you,
Granicus Customer Support
Update
Legistar continues to experience compatibility issues with Word versions 2210 and above. After reviewing our hotfix request, Microsoft has committed to resolving the issue. Granicus engineering teams will continue to work closely with Microsoft throughout this process and another update will be available the week of February 27th.
Thank you,
Granicus Customer Support
Thank you,
Granicus Customer Support
Identified
Legistar is currently experiencing compatibility issues with the latest versions of Word from Microsoft 365, this includes Word versions 2210 and later. Microsoft was able to identify the root cause of this issue and we have worked with them to submit a "hotfix" request, which is now under review.
As a temporary workaround, we recommend rolling back to a previous version of Word, version 2209 or below. Microsoft has confirmed that the code causing this issue was introduced in version 2210 and persists in newer versions. We have the following support page with information about rolling back and troubleshooting the issue:
Compatibility Issue with Legistar's Word Integration
We apologize for this issue and understand that rolling back is not a tenable solution for the long-term. Granicus is continuing to work with Microsoft and doing everything we can to implement potential fixes on our end.
Updates on this issue will continue to be provided on https://status.granicus.com, for other issues or questions, please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
As a temporary workaround, we recommend rolling back to a previous version of Word, version 2209 or below. Microsoft has confirmed that the code causing this issue was introduced in version 2210 and persists in newer versions. We have the following support page with information about rolling back and troubleshooting the issue:
Compatibility Issue with Legistar's Word Integration
We apologize for this issue and understand that rolling back is not a tenable solution for the long-term. Granicus is continuing to work with Microsoft and doing everything we can to implement potential fixes on our end.
Updates on this issue will continue to be provided on https://status.granicus.com, for other issues or questions, please contact us at https://support.granicus.com.
Thank you,
Granicus Customer Support
This incident affected: govMeetings - Live Video, Legislative and Agenda (Legistar).