Granicus Issue Notification: Temporary Service Unavailability - Book>Direct
Incident
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Identified
Validation of the remediation solution has been successfully completed in staging, and deployment to the production environment is now underway. Production deployment is expected to take approximately 3 hours, after which validation and testing will begin before service restoration. We will continue to provide updates as progress is made.
Update
Our teams continue to actively work through the remediation required to safely restore Book>Direct services. We will provide a further update as soon as additional information becomes available.
Investigating
Following our earlier update on the global PHP security vulnerabilities, we identified an additional area within the Book>Direct solution that requires remediation. Out of an abundance of caution, we have taken Book>Direct offline again while we work to safely restore service.
There is no indication of malicious activity or exploitation affecting Book>Direct. As with the other PHP-based solutions addressed this week, taking the capability offline to limit potential exposure while our teams work to remove the vulnerability aligns with recommendations from cybersecurity agencies worldwide.
What you should do:
- If you have time-sensitive activities that depend on Book>Direct, please put a contingency plan in place until service is restored.
- Visit Granicus Status page and subscribe to updates for the latest information.
- All other Granicus Destinations solutions remain operational.
We understand the disruption this may cause and appreciate your patience while we complete this work.
There is no indication of malicious activity or exploitation affecting Book>Direct. As with the other PHP-based solutions addressed this week, taking the capability offline to limit potential exposure while our teams work to remove the vulnerability aligns with recommendations from cybersecurity agencies worldwide.
What you should do:
- If you have time-sensitive activities that depend on Book>Direct, please put a contingency plan in place until service is restored.
- Visit Granicus Status page and subscribe to updates for the latest information.
- All other Granicus Destinations solutions remain operational.
We understand the disruption this may cause and appreciate your patience while we complete this work.
This incident affects: Simpleview Products (Book › Direct).