June 19th - Maintenance in Stage Environment for Communications Cloud and TMS applications
Scheduled Maintenance Report for Granicus System
Completed
The scheduled maintenance has been completed.
Posted 4 months ago. Jun 19, 2019 - 13:00 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 4 months ago. Jun 19, 2019 - 11:00 MDT
Scheduled
On Wednesday, June 19th Granicus technical teams will be performing important security maintenance in our staging environment. During the maintenance period, the stage environment for the services listed below will be unavailable. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

Planned System Maintenance Dates/Times:
• Wednesday, June 19th from 1:00pm – 3:00pm ET (6:00pm – 9:00pm in the UK)

Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Subscriber services allowing the public to sign up to your messages via stage-public.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.

For GovDelivery Communications Cloud API and TMS Users:
As part of the June 19th maintenance we will be migrating the stage environment for the listed applications from our eastern to central data-centers. As a result the IP addresses serving stage-api.govdelivery.com and stage-tms.govdelivery.com will change. If your system is connecting to specific IP addresses or your firewall is only configured to allow for certain IPs please note that you may need to update these settings to continue connecting to the stage environment. We strongly encourage you to whitelist both IPs listed for the service below to ensure connectivity to either of our data centers.

Pre-maintenance IPs:

• stage-api.govdelivery.com: 69.5.91.23
• stage-tms.govdelivery.com: 69.5.91.70

IPs that will be used post June 19th maintenance:

• stage-api.govdelivery.com: 209.134.144.43
• stage-tms.govdelivery.com: 209.134.144.41


Please note: There is additional maintenance impacting our stage environment on June 22n. IP Addresses will NOT be updated/changed with the June 22nd maintenance.

We apologize for any inconvenience caused by this maintenance schedule and thank you for your patience. Please don't hesitate to contact us if you have any questions, or would like more information.

Customer Support:

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Posted 4 months ago. Jun 17, 2019 - 11:30 MDT
This scheduled maintenance affected: govDelivery - Communications (GovDelivery Communications Cloud, Targeted Messaging Service (TMS)).