govService - Firmstep - Escalation Integrations

Incident Report for Granicus System

Resolved

This incident has been resolved.
Posted Sep 13, 2024 - 08:45 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 13, 2024 - 05:34 MDT

Identified

We have identified the cause and are currently applying a fix.

A further update shall be posted in due course.
Posted Sep 13, 2024 - 04:20 MDT

Update

We are continuing to investigate this issue.
Posted Sep 13, 2024 - 04:10 MDT

Investigating

We are currently aware of and investigating an issue where Escalation Integrations are failing for some customers with an error "NoStageError".

Updates will continue to be posted in due course.
Posted Sep 13, 2024 - 02:49 MDT
This incident affected: govService (govService U.K.).