Granicus Issue Notification: MediaManager- Issue with Video Upload

Incident Report for Granicus System

Resolved

Granicus Engineering teams have identified and resolved the issue impacting video uploads. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings - MediaManager

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 20, 2023 - 13:00 MDT

Update

Granicus engineers have implemented a fix that has resolved most issues with uploading videos to MediaManager; however, some issues are still being observed with a subset of customers. We will continue to investigate over the weekend and provide updates until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com; for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 15, 2023 - 16:22 MDT

Update

Granicus Engineering teams have actioned on the issue regarding MediaManager's video uploads. Our teams are currently monitoring and responding to intermittent performance issues related to this incident. We will continue to provide updates on this issue until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 14, 2023 - 16:03 MDT

Monitoring

Granicus Engineering teams have taken actions to remediate the issue with MediaManager that is preventing video upload. Our teams are currently monitoring the systems as performance improves. Our teams will continue to provide updates on this issue until it is fully resolved.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 13, 2023 - 23:38 MDT

Update

Granicus Engineering teams continue to investigate an issue with MediaManager that is preventing video upload. Our teams have engaged our vendor and both are working on this issue as priority. Further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 13, 2023 - 16:18 MDT

Investigating

Granicus Engineering teams are currently investigating an issue with MediaManager that is preventing video upload. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings MediaManager

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 13, 2023 - 09:16 MDT

This incident affected: govMeetings - Live Video, Legislative and Agenda (MediaManager).