Granicus Issue Notification: SmartGov

Incident Report for Granicus System

Resolved

This incident has been resolved.

Posted Nov 04, 2026 - 15:46 MST

Monitoring

We have implemented mitigation measures and are seeing improved performance across SmartGov. The service is operating normally at this time, and our teams will continue monitoring to ensure performance remains stable.
We will provide an additional update if further issues are observed.

Posted Nov 04, 2026 - 11:24 MST

Update

We are continuing to investigate this issue.

Posted Nov 04, 2026 - 10:02 MST

Investigating

We are investigating reports of degraded performance affecting SmartGov. Some customers may experience slower-than-normal response times when accessing SmartGov, including delays that may affect payment processing and receipt confirmation.
Our teams are actively investigating and working to restore normal performance. We will provide additional updates as more information becomes available.

Thank you,
Granicus Customer Support

Posted Nov 04, 2026 - 10:01 MST

This incident affected: govService (SmartGov).