April 3rd - Maintenance in Stage Environment for Communications Cloud and TMS applications
Scheduled Maintenance
Report for Granicus System
Completed
Granicus system maintenance is complete ahead of schedule. All applications and services are operating normally. Thank you for your patience
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
On Wednesday, April 3rd Granicus technical teams will be performing maintenance in our staging environment. During the maintenance period, the stage environment for the services listed below will be unavailable. This maintenance will not impact our production environments.
Planned System Maintenance Dates/Times:
Wednesday, April 3rd from 1:00pm – 4:00pm ET (6:00pm – 9:00pm in the UK)
Impacted Applications and Services:
Granicus Customer Support will provide real-time updates during the maintenance period via our Status page.
For GovDelivery Communications Cloud API and TMS Users:
As part of this maintenance we will be migrating the stage environment for the listed applications from our central to eastern data-centers. As a result the IP addresses serving stage-api.govdelivery.com and stage-tms.govdelivery.com will change. If your system is connecting to specific IP addresses or your firewall is only configured to allow for certain IPs please note that you may need to update these settings to continue connecting to the stage environment. We strongly encourage you to whitelist both IPs listed for the service below to ensure connectivity to either of our data centers.
Pre-maintenance IPs:
stage-api.govdelivery.com: 209.134.144.42
stage-tms.govdelivery.com: 209.134.144.41
IPs that will be used post-maintenance:
stage-api.govdelivery.com: 69.5.91.22
stage-tms.govdelivery.com: 69.5.91.70
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
Planned System Maintenance Dates/Times:
Wednesday, April 3rd from 1:00pm – 4:00pm ET (6:00pm – 9:00pm in the UK)
Impacted Applications and Services:
- Communications Cloud (stage environment) via stage-admin.govdelivery.com
- Subscriber services allowing the public to sign up to your messages via stage-public.govdelivery.com
- Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
- Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com
Granicus Customer Support will provide real-time updates during the maintenance period via our Status page.
For GovDelivery Communications Cloud API and TMS Users:
As part of this maintenance we will be migrating the stage environment for the listed applications from our central to eastern data-centers. As a result the IP addresses serving stage-api.govdelivery.com and stage-tms.govdelivery.com will change. If your system is connecting to specific IP addresses or your firewall is only configured to allow for certain IPs please note that you may need to update these settings to continue connecting to the stage environment. We strongly encourage you to whitelist both IPs listed for the service below to ensure connectivity to either of our data centers.
Pre-maintenance IPs:
stage-api.govdelivery.com: 209.134.144.42
stage-tms.govdelivery.com: 209.134.144.41
IPs that will be used post-maintenance:
stage-api.govdelivery.com: 69.5.91.22
stage-tms.govdelivery.com: 69.5.91.70
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
This scheduled maintenance affected: govDelivery - Communications (govDelivery Communications Cloud, Targeted Messaging Service (TMS)).