Granicus Issue Notification: govService Oneview Dynamics
Incident
Report for Granicus System
Resolved
This incident has been resolved.
Monitoring
Granicus Engineering has completed remediation for the issue affecting OneView map and location features. Following the remediation, performance has returned to expected levels and validation of the affected functionality has been successful.
We will continue to monitor service performance. We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
We will continue to monitor service performance. We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
Identified
Granicus Engineering has identified a potential cause of the intermittent delays affecting OneView map and location features and is actively implementing remediation steps. While this work is underway, some customers may continue to experience slower-than-normal map loading, location selection, and related service-request functionality.
The team is actively validating performance as remediation progresses and will continue monitoring the affected functionality. We apologize for the ongoing impact and will provide a further update as soon as additional information is available.
The team is actively validating performance as remediation progresses and will continue monitoring the affected functionality. We apologize for the ongoing impact and will provide a further update as soon as additional information is available.
Update
We continue to investigate intermittent delays affecting OneView map and location features. Granicus Engineering remains actively engaged and is working to restore normal performance. We apologize for the ongoing impact and will provide a further update as soon as we have more information.
Investigating
We are aware of an issue affecting map and location features in OneView for some customers. In some cases, maps may take longer than usual to load, or location selection and nearby-request views may respond slowly or not complete as expected. This can delay creating or viewing service requests that rely on the map.
Granicus Engineering is actively investigating and working to restore normal performance as quickly as possible.
We apologize for the inconvenience and will share a further update as soon as we have more information.
Granicus Engineering is actively investigating and working to restore normal performance as quickly as possible.
We apologize for the inconvenience and will share a further update as soon as we have more information.
This incident affected: govService (OneView Dynamics).