govService - Caseviewer Data Reconciliation (UK)
Scheduled Maintenance Report for Granicus System
In progress
Caseviewer summaries are processing slower than usual due to a background update.

Summaries missing from today's submissions will be available by the end of the day.

We apologise for any inconvenience caused.
Posted Mar 15, 2022 - 07:38 MDT
Scheduled
govService Firmstep - Caseviewer

Some sites have been experiencing a mismatch with Caseviewer / Dashboard data.

The root cause is resolved in Release 495 which is scheduled for deployment to Live on Wednesday 23rd February at 21:00 GMT.

A script to reconcile Caseviewer data will be run each night at 00:00 GMT from Tuesday 22nd February until Thursday 24th February.

Please note: Caseviewer Summaries will be updated separately and a further notification will be issued to let sites know when to expect resolution.

We do not anticipate any downtime whilst the data scripts are being run.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted Feb 22, 2022 - 11:16 MST
This scheduled maintenance affects: govService (govService U.K.).