Granicus Issue Notification: GovService delayed execution of timed events in the platform

Incident Report for Granicus System

Resolved

Granicus Engineering teams have identified and resolved the issue impacting the execution of timed events in the govService Platform. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: GovService Timed Events

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 22, 2023 - 07:27 MDT

Monitoring

Granicus Engineering teams have resolved and are monitoring the issue of delayed execution of timed events in the platform.

All timed events and services have been restored and are now catching up. However, data dumps will resume running again this evening.

Product: govService-Firmstep

For other issues or questions, please get in touch with us through Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 21, 2023 - 04:43 MDT

Identified

Granicus Engineering teams are investigating the delayed execution of timed events in the platform. Our teams are prioritising this issue and further updates will be provided as soon as possible.

Product: GovService-Firmstep

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Sep 21, 2023 - 03:51 MDT

This incident affected: govService (govService U.K.).