Granicus Issue Notification: govService Firmstep Email Delivery Delays

Incident Report for Granicus System

Resolved

Granicus Engineering teams have identified and resolved the issue impacting govService Emails. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Email

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Dec 01, 2023 - 05:44 MST

Monitoring

Granicus Engineering teams continue to monitor the issue with delayed emails in GovService Firmstep. Our teams will provide further updates until we have the issue fully resolved.

Product: govService Firmstep Email

Thank you,
Granicus Customer Support

Posted Nov 30, 2023 - 10:04 MST

Identified

Granicus Engineering teams have identified the issue with delayed emails in govService Firmstep. Our teams will provide further updates until we have the issue fully resolved.

Product: govService Firmstep Email

Thank you,
Granicus Customer Support

Posted Nov 30, 2023 - 08:56 MST

Investigating

Granicus Engineering teams are currently investigating an issue with delayed email sending in govService Firmstep. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Product: govService Firmstep Email

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Posted Nov 30, 2023 - 08:35 MST

This incident affected: govService (govService U.K.).