Granicus Issue Notification: GovService (Firmstep) Degraded - Impacting Submissions
Incident
Report for Granicus System
Resolved
This incident has been resolved.
Update
Update: 15:50 (GTM) 20/03/2026
We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing.
New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared.
Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.
We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing.
New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared.
Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
This incident affected: govService (govService U.K.).