Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)
Incident
Report for Granicus System
Resolved
We have resolved the issue affecting GovDelivery Targeted Message System (TMS) message processing.
Engineering identified the cause of the message delivery delays and implemented corrective actions. Email, SMS, voice, and 2FA message processing have returned to normal operation, and all critical message queues have been successfully cleared. Teams have validated service functionality across affected channels and continue to monitor the platform to ensure ongoing stability.
We apologize for any inconvenience and appreciate your patience while we worked to restore service.
Engineering identified the cause of the message delivery delays and implemented corrective actions. Email, SMS, voice, and 2FA message processing have returned to normal operation, and all critical message queues have been successfully cleared. Teams have validated service functionality across affected channels and continue to monitor the platform to ensure ongoing stability.
We apologize for any inconvenience and appreciate your patience while we worked to restore service.
Identified
We identified the cause of the message delivery delays and implemented mitigation actions. Message processing has resumed and queues are recovering. Engineering teams are monitoring the environment to ensure services continue operating normally while remaining backlog messages are processed.
Investigating
We are investigating an issue causing delays in outbound email, SMS, and voice message delivery through GovDelivery TMS. Messages are processing slower than normal and may be delayed. Engineering teams are actively investigating and working to restore normal service.
Thank you,
Granicus Customer Support
Thank you,
Granicus Customer Support
This incident affected: govDelivery - Communications (Targeted Messaging Service (TMS)).