Granicus Issue Notification: GXI E - Analytics and message engagement data not updating
Incident
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Update
Analytics data processing remains restored and catch-up is progressing well. The majority of delayed data is now flowing through, and dashboards are continuing to refresh with more current information. Some customers may still briefly see residual lag while the remaining backlog finishes processing. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.
Update
Granicus Engineering has restored analytics data processing, and update pipelines are running again. Some customers may continue to see outdated information in analytics dashboards, including recent message send activity and related open and click tracking, while accumulated data is processed.
Core messaging and platform services remain available. Catch-up may take a few hours; if data freshness is restored sooner, we will notify customers at that time. Our next update will be shared once analytics data is current, or earlier if there is a material change.
Core messaging and platform services remain available. Catch-up may take a few hours; if data freshness is restored sooner, we will notify customers at that time. Our next update will be shared once analytics data is current, or earlier if there is a material change.
Identified
Granicus Engineering continues to make progress restoring analytics and message engagement data updates. Work is underway to bring dashboards current, including recent message send activity and related open and click tracking.
Core messaging and platform services remain available. Some analytics data may still appear outdated until recovery is complete. We will share another update as progress continues.
Core messaging and platform services remain available. Some analytics data may still appear outdated until recovery is complete. We will share another update as progress continues.
Investigating
Granicus Engineering is investigating an issue affecting our analytics platform. Some customers may notice that recent message send activity, as well as related open and click tracking, is not updating in dashboards.
Core messaging and platform services remain available. This issue is limited to the timely refresh of analytics and engagement reporting data.
We are actively working to restore normal data updates and will share further information as it becomes available.
Core messaging and platform services remain available. This issue is limited to the timely refresh of analytics and engagement reporting data.
We are actively working to restore normal data updates and will share further information as it becomes available.