Granicus Issue Notification: govDelivery EngagementHQ
Incident
Report for Granicus System
Resolved
This incident has been resolved.
Monitoring
Granicus Engineering teams have identified and resolved the issue affecting govDelivery EHQ. A hotfix has been deployed and successfully tested.
We apologize for any inconvenience this disruption may have caused and appreciate your patience. If you have any additional questions or need more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
We apologize for any inconvenience this disruption may have caused and appreciate your patience. If you have any additional questions or need more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Update
Our engineering team has identified the issue and confirmed that the impact is limited to customers in the US and EU regions. A hotfix is currently being prepared, and we expect services to return to normal within approximately one hour. During this time, customers may continue to experience intermittent impact.
We will provide an update as soon as the hotfix has been fully deployed.
We will provide an update as soon as the hotfix has been fully deployed.
Update
We are currently experiencing Single Sign-On (SSO) login issues affecting users in the US, EU, and CA regions. Impacted users may be unable to sign in at this time. Our engineering teams are actively investigating and working to restore normal authentication services as quickly as possible.
Update
We are continuing to investigate this issue.
Investigating
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
This incident affected: govDelivery - EngagementHQ (EHQ - Australia, EHQ - Canada, EHQ - Europe, EHQ - UK, EHQ - US).