govService Certificate Change for mygovscot myaccount Authentication
Scheduled Maintenance
Report for Granicus System
Completed
MyGovScot certificate scheduled maintenance was completed successfully.
You can review product release notes at https://support.granicus.com/s/article/Release-Notes
You can review product release notes at https://support.granicus.com/s/article/Release-Notes
Scheduled
The Improvement Service will be changing the certificates for myaccount for all non-production and production sites for all Scottish customers who authenticate via mygovscot.
This will impact the following integrations:
• myaccount Sign-In using SAML 2.0
• myaccount webservices integration
Please note there will be an outage whilst the certificates are being applied and this is anticipated to be up to thirty minutes on the dates and times below:
• Non-Production: 11th September 2023 at 09:00 AM
• Production: 21st September 2023 at 2:00 PM
This outage will mean citizens will not be able to login and use their account during this time.
CUSTOMER ACTION REQUIRED: For any Scottish customer who has not yet sent us their certificate and metadata files to support@granicus.com please can you send as soon as possible to avoid any outage.
If you have any questions, please contact us at support@granicus.com
Thank you,
Granicus Customer Support
This will impact the following integrations:
• myaccount Sign-In using SAML 2.0
• myaccount webservices integration
Please note there will be an outage whilst the certificates are being applied and this is anticipated to be up to thirty minutes on the dates and times below:
• Non-Production: 11th September 2023 at 09:00 AM
• Production: 21st September 2023 at 2:00 PM
This outage will mean citizens will not be able to login and use their account during this time.
CUSTOMER ACTION REQUIRED: For any Scottish customer who has not yet sent us their certificate and metadata files to support@granicus.com please can you send as soon as possible to avoid any outage.
If you have any questions, please contact us at support@granicus.com
Thank you,
Granicus Customer Support
This scheduled maintenance affected: govService (govService U.K.).