Important Notice: Granicus OneMeeting Helo Encoder Certificate Renewal Process

Incident Report for Granicus System

Identified

If you utilize OneMeeting video and the Helo/Helo+ Encoder, please contact Granicus Support as soon as possible for full details to renew your Helo Encoder Certificate.

Please note your current certificate will expire on Thursday the 22nd of January 2026. Other encoder models are not impacted, and do not require your attention.
Posted Jan 21, 2026 - 19:22 MST
This incident affects: govMeetings - Live Video, Legislative and Agenda (OneMeeting PrimeGov).
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