Granicus Issue Notification: GovMeetings Swagit
Incident
Report for Granicus System
Resolved
Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational.
We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.
We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.
Monitoring
We have implemented a fix for the issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD and Zoom integrations. Initial validation indicates that streaming functionality has been restored and services are operating normally.
Our team is continuing to monitor the environment to ensure stability. If you continue to experience issues connecting to your configured streaming endpoints, please contact Support. We apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.
Our team is continuing to monitor the environment to ensure stability. If you continue to experience issues connecting to your configured streaming endpoints, please contact Support. We apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.
Investigating
Granicus Engineering teams are currently investigating an issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD or Zoom integrations. Users may encounter errors when attempting to connect to their configured streaming endpoints.
Our engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. We apologize for the inconvenience.
Product: govMeetings Swagit
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Our engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. We apologize for the inconvenience.
Product: govMeetings Swagit
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support