IQM2 MinuteTraq - Email distribution and Legislative File Sync Service Issue
Incident
Report for Granicus System
Resolved
Synchronization issues with legislative files, minutes, and templates was resolved on the evening of Monday, March 18th, 2019.
We are working on recovering individual files that were not properly synchronized as a result of the data center migration on Friday, March 15th, 2019.
As a result, there may be residual synchronization anomalies with files in the MinuteTraq application. If you encounter any issues, please reach out to Customer Support and we will happily work with you.
We apologize for any inconvenience this may have caused, and we thank you for your patience and partnership.
We are working on recovering individual files that were not properly synchronized as a result of the data center migration on Friday, March 15th, 2019.
As a result, there may be residual synchronization anomalies with files in the MinuteTraq application. If you encounter any issues, please reach out to Customer Support and we will happily work with you.
We apologize for any inconvenience this may have caused, and we thank you for your patience and partnership.
Update
We have identified the issue with sending agendas and links via email and have addressed it. We monitored this application and saw a brief interruption in email sending during the morning of 03.20.19. This has since been resolved.
We are still working to resolve issues with minutes and legislative file synchronization.
We appreciate your continued patience.
We are still working to resolve issues with minutes and legislative file synchronization.
We appreciate your continued patience.
Monitoring
We have identified the issue with sending agendas and links via email and have addressed it. We are currently monitoring this application for any changes.
We are still working to resolve issues with minutes and legislative file synchronization.
We appreciate your continued patience
We are still working to resolve issues with minutes and legislative file synchronization.
We appreciate your continued patience
Update
We are continuing to look into an issue with email distribution in the MinuteTraq application. Some users may experience distribution errors when attempting to distribute their agenda.
We are currently looking into an issue with legislative file synchronization issues.
We apologize for any inconvenience this has caused, and we appreciate your continued patience.
We are currently looking into an issue with legislative file synchronization issues.
We apologize for any inconvenience this has caused, and we appreciate your continued patience.
Update
We are continuing to look into an issue with email distribution in the MinuteTraq application. Some users may experience distribution errors when attempting to distribute their agenda.
We are currently looking into an issue with legislative file synchronization issues.
We apologize for any inconvenience this has caused, and we appreciate your continued patience.
We are currently looking into an issue with legislative file synchronization issues.
We apologize for any inconvenience this has caused, and we appreciate your continued patience.
Update
We have identified the issue with email in MinuteTraq and have applied the necessary repairs. This issue has been resolved.
We have identified the issue with legifiles, minutes and templates, and are working on a solution. We will send an update tomorrow morning - Tuesday, March 19th, 2019.
We have identified the issue with legifiles, minutes and templates, and are working on a solution. We will send an update tomorrow morning - Tuesday, March 19th, 2019.
Identified
We have identified the issue with email in MinuteTraq and have applied the necessary repairs.
We have identified the issue with legifiles, minutes and templates, and are working on a solution.
We have identified the issue with legifiles, minutes and templates, and are working on a solution.
Investigating
We are currently investigating issues with emails and reports (LegiFiles, minutes, and templates in MinuteTraq.
This incident affected: govMeetings - Live Video, Legislative and Agenda (IQM2).