We have received reports of govDelivery administrators not receiving Two Factor Authentication codes via SMS. Our technical teams have verified that all features of our application are working as designed, and all indications are that this is a carrier specific issue. We are attempting to contact the carrier in question to pursue a more immediate resolution to this issue. We will follow up with additional updates as we receive them.
If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.
Granicus Customer Support