March 15th: IQM2 Data Center Migration
Scheduled Maintenance Report for Granicus System
Completed
The scheduled maintenance has been completed.
Posted 2 months ago. Mar 16, 2019 - 02:04 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 2 months ago. Mar 15, 2019 - 22:00 MDT
Update
A few of our valued IQM2 customers alerted us that they hadn’t been receiving our notices regarding the upcoming move of all IQM2 applications (Agendas and Minutes, Boards and Commissions, and eSignature) to the Granicus Cloud, protected in a Tier III data center that adheres to top security requirements.

We looked into it, and some of our customers were inadvertently left off of some of our communications. Ensuring we support your success is our top priority, and we are sincerely sorry to have missed the mark this time around.

To allow customers ample time to prepare for this change, we are moving the date of the switch from today to March 15th.

Thank you,

Granicus Customer Support
Posted 3 months ago. Feb 22, 2019 - 14:10 MST
Scheduled
To ensure our solutions continue to meet our high availability and security standards, we will be moving the IQM2 applications (Agendas and Minutes, Boards and Commissions, and eSignature) to the Granicus Cloud that adheres to the top certification requirements. During this planned maintenance window, all IQM2 services will be unavailable.

Planned System Maintenance Date/Time:
Friday, March 15th from 10:00 pm – 12:00 am MT

Do you need to do anything?
This should not cause any noticeable change to the majority of our customers, but we have outlined a few easy steps to help you prepare:

1. Ask your IT team if your organization currently whitelists or blocks specific domains / IP addresses. If your organization does not block domains, you are all set and no action is required. The current IP addresses your organization may be whitelisting are:
• 66.135.53.34 - 43
• 66.135.60.238
• 216.157.84.220 - 223

2. If your organization does domain blocking, then please ask your IT team to whitelist the new address block or CNAME of the Granicus East Cloud, detailed below:
• New IP Address Range: 207.7.154.0/24
• Cname: *.iqm2.com
• Ports: 80/443 (http/https)
• Can’t decide which to do? Best practice is to whitelist the CNAME

3. Once whitelisted and the upgrade is complete you will have full product access. After the upgrade you can also remove the old IP addresses previously whitelisted, if applicable.

If you have any questions, please contact us at:
Web: support.granicus.com
Email: support@granicus.com
Status: status.govdelivery.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Posted 3 months ago. Feb 15, 2019 - 07:36 MST
This scheduled maintenance affected: govMeetings - Live Video, Legislative and Agenda (IQM2).