January 24th - Maintenance in Stage Environment for Communications Cloud and TMS applications
Scheduled Maintenance
Report for Granicus System
Completed
Granicus system maintenance in our stage environment is complete. All applications and services are operating normally.
For GovDelivery Communications Cloud API and TMS Users:
Please note, as part of this maintenance our technical teams migrated the stage environment for the listed applications from our eastern to central data center. As a result the IP addresses serving stage-api.govdelivery.com and stage-tms.govdelivery.com have changed. If your system is connecting to specific IP addresses or your firewall is only configured to allow for certain IPs please note that you may need to update these settings to continue connecting to the stage environment. We strongly encourage you to whitelist both IPs listed for the service below to ensure connectivity to either of our data centers.
IPs pre-maintenance:
stage-admin.govdelivery.com: 69.5.91.22
stage-tms.govdelivery.com: 69.5.91.70
IPs that will be used post-maintenance:
stage-admin.govdelivery.com: 209.134.144.42
stage-tms.govdelivery.com: 209.134.144.41
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
For GovDelivery Communications Cloud API and TMS Users:
Please note, as part of this maintenance our technical teams migrated the stage environment for the listed applications from our eastern to central data center. As a result the IP addresses serving stage-api.govdelivery.com and stage-tms.govdelivery.com have changed. If your system is connecting to specific IP addresses or your firewall is only configured to allow for certain IPs please note that you may need to update these settings to continue connecting to the stage environment. We strongly encourage you to whitelist both IPs listed for the service below to ensure connectivity to either of our data centers.
IPs pre-maintenance:
stage-admin.govdelivery.com: 69.5.91.22
stage-tms.govdelivery.com: 69.5.91.70
IPs that will be used post-maintenance:
stage-admin.govdelivery.com: 209.134.144.42
stage-tms.govdelivery.com: 209.134.144.41
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
Update
Scheduled maintenance in our stage environment for Communications Cloud and TMS applications is taking longer than anticipated. Our engineers are working to restore service as quickly as possible.
We apologize for any inconvenience caused by this delay.
We apologize for any inconvenience caused by this delay.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Granicus technical teams will be performing maintenance in our staging environment. During the maintenance period, the stage environment for the services listed below will be unavailable. This maintenance will not impact our production environments.
Planned System Maintenance Dates/Times:
• Thursday, January 24th from 1:00 PM – 5:00 PM ET (6:00 PM– 10:00 PM in the UK)
Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Subscriber services allowing the public to sign up to your messages via stage-public.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com
Additional information regarding this maintenance can be found at:
https://lnks.gd/2/95vN8M
Granicus Customer Support will provide real-time updates during the maintenance period via our System Status webpage.
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.govdelivery.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
Planned System Maintenance Dates/Times:
• Thursday, January 24th from 1:00 PM – 5:00 PM ET (6:00 PM– 10:00 PM in the UK)
Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Subscriber services allowing the public to sign up to your messages via stage-public.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com
Additional information regarding this maintenance can be found at:
https://lnks.gd/2/95vN8M
Granicus Customer Support will provide real-time updates during the maintenance period via our System Status webpage.
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.govdelivery.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
This scheduled maintenance affected: govDelivery - Communications (govDelivery Communications Cloud, Targeted Messaging Service (TMS)).