Maintenance for ENS, CCM and the Stage Environment for Communications Cloud and TMS Applications
Scheduled Maintenance Report for Granicus System
Completed
The scheduled maintenance has completed and all affected services are operating normally. We apologize for any inconvenience caused by this maintenance and thank you for your patience.
Posted 3 months ago. Jun 22, 2019 - 18:14 MDT
Update
Service has been restored for the ENS (Emergency Notification System) application as of this time. Our technical teams are continuing their work to restore service for CCM as well as the stage environments for the Communications Cloud and TMS applications. We will continue to provide further updates.
Posted 3 months ago. Jun 22, 2019 - 17:16 MDT
Update
Scheduled maintenance is still in progress and our technical teams are working to restore services as quickly as possible. We will continue to post updates until services are restored; next update to come no later than 9 pm ET.
Posted 3 months ago. Jun 22, 2019 - 16:50 MDT
In progress
Please note, a message indicating maintenance was complete was sent in error. Please disregard that notification.

The planned maintenance is taking longer than anticipated and will not be complete by 5pm ET as originally scheduled. Our technical teams are working to restore services as quickly as possible and we will continue to provide further updates, with the next update no later than 7pm ET.

We apologize for this delay and any inconvenience caused.
Posted 3 months ago. Jun 22, 2019 - 15:20 MDT
Scheduled
On Saturday, June 22nd Granicus technical teams will be performing important security maintenance affecting our ENS and CCM applications as well as our staging environment for Communications Cloud and TMS applications. During the maintenance period, the the services/environments listed below will be unavailable. This maintenance will not impact the production environments for Communications Cloud or TMS applications.

Planned System Maintenance Dates/Times:
• Saturday, June 22nd from 9:00am - 5:00pm ET (3:00pm - 11:00pm in the UK)

Impacted Applications and Services:
• Communications Cloud (stage environment) via stage-admin.govdelivery.com
• Subscriber services allowing the public to sign up to your messages via stage-public.govdelivery.com
• Web Services/APIs for the Communications Cloud stage environment via stage-api.govdelivery.com
• Targeted Messaging Service (TMS) stage environment - used by organizations triggering messages directly from their own systems into Granicus via stage-tms.govdelivery.com
• Emergency Notification System (ENS) via https://[AccountName].admin.gov-i.com
• Collaborative Community Management (CCM)

Granicus Customer Support will provide updates during the maintenance period via our Status page.

We apologize for any inconvenience caused by this maintenance schedule and thank you for your patience. Please don't hesitate to contact us if you have any questions, or would like more information.

Customer Support:

Web: support.granicus.com
Email: support@granicus.com
Status: status.granicus.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)

Thank you,
Your Granicus Customer Support Team
Posted 3 months ago. Jun 22, 2019 - 15:17 MDT
This scheduled maintenance affected: govDelivery - Communications (GovDelivery Communications Cloud, Targeted Messaging Service (TMS), Emergency Notification System (ENS)).